Payless Power Reviews

Nickey M. in Missouri City
Published on September 22, 2026

Response: Hi Nickey, Thank you for your review! We're happy to hear that you experienced fast service. Providing a quick and hassle-free experience for our customers is important to us, and we're glad we could meet your expectations. We appreciate you choosing Payless Power and look forward to continuing to serve your energy needs. – Payless Power Published on September 22, 2026

Angelina H. in Houston
Published on September 22, 2026

Response: Hi Angelina, Thank you for your wonderful review! We're thrilled to hear that you consider us the best company you've ever had. Providing reliable service and treating our customers with understanding and respect are priorities for our team, so it's incredibly rewarding to know that your experience reflects that. We truly appreciate your recommendation and your trust in Payless Power. Thank you for choosing us, and we look forward to continuing to serve your energy needs! – Payless Power Published on September 22, 2026

Brenda S. in Lovelady
Published on September 22, 2026

Response: Hi Brenda, Thank you for your wonderful review! We're so glad to hear that you love the ability to monitor and manage your electricity usage. Giving our customers more control over their energy costs is one of our top priorities, and it's great to know that this feature is helping you keep your bill affordable. We appreciate your feedback and thank you for choosing Payless Power. We're grateful for the opportunity to serve you! – Payless Power Published on September 22, 2026

Isabel E. in Odessa
Published on September 22, 2026

Kyle C. in Breckenridge
Published on September 22, 2026

Regina C. in Mission
Published on September 18, 2026

Response: Hello Regina, We’re sorry to hear that your experience with Payless Power did not meet your expectations. We completely understand how frustrating and concerning it can be to see charges that are significantly higher than anticipated, especially when compared to what you’ve paid in the past. Please know that account charges are based on the number of kilowatts per hours (kWh) used, along with any additional applicable fees or adjustments. These may include payment processing fees for payments made under $75, reconnection fees when applicable, and account adjustments resulting from true-ups received. We understand how important it is to have clarity regarding your electricity costs, and we regret that your experience ultimately led you to choose another provider. We appreciate your feedback and the opportunity to address your concerns. Thank you, Payless Power Customer Care Published on September 18, 2026

Edward G. in Fort Worth
Published on September 17, 2026

Response: Hi Edward, Thank you for the 5-star review! We're glad to hear that you've had no problems with our service and that you're happy with the rates we provide. Providing reliable service and competitive rates is important to us, so it's great to know we've met your expectations. Your feedback reassures us that we're delivering the straightforward and dependable experience our customers are looking for. We appreciate you taking the time to share your experience, Edward. Thank you for choosing us, and we look forward to continuing to provide you with the great service and rates you've come to enjoy! Published on September 17, 2026

Sara R. in Lamesa
Published on September 17, 2026

Response: Hi Sara, Thank you for the 5-star review! We're delighted to hear that you enjoy the pay-as-you-go option and that you've been very pleased with the service throughout your time with us. It's great to know that the flexibility of the plan and the level of service we've provided have met your needs. Feedback like yours lets us know we're delivering the kind of experience our customers value, and we're grateful you took the time to share it. Thank you for choosing us, Sara. We appreciate your support and look forward to continuing to provide you with great service for years to come! Published on September 17, 2026

Uche A. in Farmersville
Published on September 17, 2026

Response: Hi Uche, Thank you for taking the time to share your feedback and for your 4-star review. We appreciate your loyalty as a long-time customer, and we understand why receiving additional savings on your bill would be meaningful to you. Your continued business is important to us, and we're grateful for the trust you've placed in our service over the years. Feedback like yours helps us better understand what our customers value most and where we can continue to improve the overall experience. Thank you again, Uche, for your continued support and for being a valued customer. We look forward to serving you for many years to come. Published on September 17, 2026