Thtnak you for a great service
Silvia A.
in Mckinney
Publicado el June 19, 2025
Response: Hi Silvia,
Thank you so much for taking the time to share your experience! It’s wonderful to hear that you received great service—that kind of feedback means a lot to us.
We truly value your support and are always looking for ways to make each interaction just as positive. Published on June 19, 2025
I love being able to see what we are spending on electric every day. It’s easier for me to come up with $20 here and there compared to a shocking $400 or $500 at the end of the month because we didn’t control our usage. I love I can get a text every day to see where we are in usage and I can click a link and make a payment right then and there. I don’t have to jump through hoops to get to payment screen.
Michelle H.
in Rosharon
Published on June 19, 2025
Response: Hi Michelle,
Thank you so much for sharing your experience! It’s great to hear how the daily usage updates and easy payment options are making a real difference for you.
Being able to track your electric spending in real time and manage it in smaller, more manageable amounts is such a smart approach. It’s clear that having that level of visibility and control helps you stay on top of your budget without the stress of a large bill at the end of the month.
We’re glad the daily text alerts and direct payment links are working well for you—those features were designed exactly for that kind of convenience. Your feedback reinforces how valuable these tools are in helping customers stay informed and in control. Published on June 19, 2025
Very easy setup, reasonable rate and convient app.
TIMOTHY R.
in Waco
Published on June 19, 2025
Response: Hi Timothy,
Thank you for sharing your experience! It’s great to hear that the setup was very easy, the rate felt reasonable, and the website added convenience to your process. That kind of feedback really helps us understand what’s working well for our customers. Published on June 19, 2025
It’s easier for me to do prepaid electricity
Tiffany B.
in Balch Springs
Published on June 19, 2025
Response: Hi Tiffany,
Thank you for sharing your thoughts. We hear you—convenience is key, and it’s clear that prepaid electricity works better for your lifestyle.
It makes sense that having more control and flexibility over your usage and payments can be a big advantage. Everyone’s needs are different, and finding what fits best is important.
We appreciate you taking the time to let us know what works for you. Published on June 19, 2025
Good customer service
Jonte J.
in Houston
Published on June 18, 2025
Response: Hi Jonte,
Thank you for taking the time to share your experience. We hear your feedback and truly appreciate you highlighting the good customer service you received.
It’s always encouraging to know when our team’s efforts make a positive impact. Your recognition reinforces our commitment to delivering attentive and helpful service to every customer. Published on June 18, 2025
Very Great Service
Ashley B.
in Clarksville
Published on June 18, 2025
Response: Hi Ashley,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you received very great service!
It means a lot to know that our team made a positive impression. We’re always striving to provide excellent service, and feedback like yours lets us know we’re on the right track. Published on June 18, 2025
Love it the best lights ever very easy payment
Winnisha H.
in Arlington
Published on June 17, 2025
Response: Hi Winnisha,
Thank you so much for sharing your experience! We’re thrilled to hear that you’re loving the lights and found the payment process easy—that’s exactly the kind of experience we aim to provide.
It’s great to know that everything from setup to checkout worked smoothly for you. Your feedback truly energizes our team and helps us keep delivering products and services that shine just as bright as your review! Published on June 17, 2025
First week, we’ll see
Randy G.
in Mesquite
Published on June 17, 2025
Response: Hi Randy,
Thanks for sharing your initial thoughts with us. We hear you—it’s still early days, and we understand that first impressions matter.
It’s completely fair to take time to see how things unfold, and we appreciate you giving us the opportunity to be part of your experience. Your feedback, even at this early stage, helps us stay focused on delivering the quality and service you expect. Published on June 17, 2025
So easy to maintain the account.
Deidre N.
in Houston
Published on June 16, 2025
Response: Hi Deidre,
Thank you for taking the time to share your thoughts!
It’s great to hear that maintaining your account has been so easy—that kind of simplicity is something we work hard to deliver. We understand how important it is for tools and services to fit seamlessly into your day, and your feedback lets us know we’re on the right track.
If there’s anything you’d like to see added or improved, we’re always looking for ways to make things even better. Your input helps shape the experience for everyone. Published on June 16, 2025
It’s crazy how I spend close to 200$s A WEAK!!!!!!!!!!!! I don’t understand how a 2 bedroom apartment with NO KIDS produce so much electricity. On top of that my daughter and I BOTH WORK and go to the gym THEN GO HOME. Watch NO TV. We take a shower stay on our phones for less than an hour. We leave our phones charging all night. The air conditioner is on auto and we don’t even turn on ceiling fans!!!!!!! MIND BLOWEN FOR D A FACT!!!!
Berenice G.
in Fort Worth
Published on June 16, 2025
Response: Thank you for sharing your feedback. We understand that seeing a spike in usage can be frustrating, especially when it feels unexpected.
It makes sense to be concerned when your energy habits haven’t changed much, yet your usage appears to have increased. During periods of extreme heat, like we've been experiencing recently, air conditioning systems often work harder and longer to maintain indoor comfort—even if your thermostat settings stay the same. This naturally leads to higher energy consumption.
We recognize how important it is to feel in control of your usage and costs. If you'd like, we can walk you through some tools and tips to monitor your usage more closely, identify patterns, and explore ways to stay efficient even during peak heat. Published on June 16, 2025