Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Very good service
Response: Hi Paul, Thank you for sharing your feedback! It’s great to hear that you experienced very good service. We truly value your perspective because it helps us understand what’s working well for our customers. Published on November 14, 2025
New customer and the customer service team was very nice with account set up
Response: Hi Chaya, Thank you for sharing your experience! It’s great to hear that our team made your account setup smooth and pleasant. We truly value creating a welcoming start for new customers, and your feedback shows we’re on the right track. Published on November 14, 2025
Literally made payment 7hrs ago and still my services haven’t been restored. The reason for this particular review is to highlight, they send out false emails saying it will be reconnected with in 2 hrs and no reconnection. They don’t even have a line to where you can communicate with someone about their error. You literally have to wait til the open the next day. I nor my kids have eaten since I’ve gotten off work last night. I haven’t slept waiting for the lights to come back on. And here I am trying to contact someone since 3am. Emails don’t work, called on or and they said PAYLESS HASNT SENT A RECONNECTION ORDER. Why be quick to require payment but not quick to provide the service paid for. 0/5 stars…. I only choose 1 star because I had to choose someone
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how important it is to have your service restored promptly, especially when it impacts your household. From what you’ve described, the delay and lack of communication have caused significant frustration, and I appreciate you bringing this to our attention. To resolve this, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We also provide after-hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. They can confirm the status of your reconnection order and ensure everything is processed correctly. Your feedback helps us identify areas where we need to improve, and we’re committed to making this right for you. Published on November 14, 2025
Quick and easy setup .
Response: Hi Saidah, Thank you for sharing your experience! It’s great to hear that the setup process felt quick and easy for you—that’s exactly what we aim for. Your feedback confirms that our efforts to make things straightforward are working, and that means a lot to us. Published on November 13, 2025
Easy to work with ,daily price is very affordable and the communication to customer is very helpful in preventing loss of service and additional fees.
Response: Hi Robert, Thank you for sharing your experience with us! It’s great to hear that you found our team easy to work with and that our daily pricing meets your expectations. Your feedback about our communication being helpful in preventing service interruptions and extra fees really matters to us because that’s exactly what we aim to deliver—clear, proactive support that keeps things running smoothly. We’ll continue focusing on maintaining affordability and strong communication so your experience stays positive. Published on November 13, 2025
Fast effective and great customer service as well
Response: Hi Valexus, Thank you for sharing your experience! It’s great to hear that the service felt fast and effective for you—that’s exactly what we aim for. Your feedback about the customer service means a lot because it shows we’re meeting the standard you expect. Published on November 12, 2025
The process is super fast and easy
Response: Hi Calitra, Thank you for sharing your experience! It’s great to hear that the process felt fast and easy for you—that’s exactly what we aim for. Your feedback confirms that our efforts to streamline things are working, and it motivates us to keep improving. Published on November 12, 2025
**** this light company you don’t care about your customers at all and show it for sure!!! Will be switching companies ASAP!!!!!!! Promise that!!!!
Response: Hi Lindsay, We hear your frustration and understand how important reliable service is to you. Your feedback matters, and we want to make sure your concerns are addressed promptly. A Specialist will be reaching out to you soon to review your account and discuss possible solutions. If you have any questions or need assistance in the meantime, please contact our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help. Published on November 12, 2025
Easy to connect
Response: Hi Susan, Thank you for sharing your experience! It’s great to hear that connecting was easy for you—that’s exactly what we aim for. We understand how important a smooth and simple process is, and we’re glad it met your expectations. Published on November 12, 2025
Always been a good internet service especially if your on a budget
Response: Hi Monica, Thanks so much for sharing your thoughts! Sounds like staying on budget is a big priority for you, and we totally get that. Just to clarify—we actually provide electric service, not internet—but we’d love to make sure your experience with us is just as great. If you ever want tips on saving energy or lowering your bill, we’re here and happy to help. Published on November 11, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
