Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Good company no problems.
Response: Hi Rebecca, It’s great to hear that everything has been running smoothly for you and that you’ve had a problem-free experience. Keeping things simple and reliable is exactly what we aim for, so your feedback really stands out. We appreciate you taking the time to share your thoughts—it helps reinforce that we’re delivering on what matters most. If there’s ever anything you’d like to explore further or any way we can continue to support you, we’re always here to help. Thanks again for choosing us! Published on May 19, 2026
Good services. Plan to use for a long time . I have invited friends to have an account with y’all
Response: Hi Coleman, It’s great to hear that you’ve had a positive experience with our services and are planning to stick with us for the long term. That kind of trust really speaks volumes, and we’re glad to be part of your journey. It’s especially meaningful that you’ve invited your friends to open accounts with us—your confidence and support don’t go unnoticed, and we truly value that endorsement. We’ll continue working to provide the reliable service you expect. If there’s ever anything we can do to enhance your experience or assist you further, we’re always here for you. Thanks again for being a valued customer! Published on May 19, 2026
Great and fast service able to process online
Response: Hi Krista, It’s great to hear that your experience was both fast and convenient, especially being able to complete everything online. We know how important it is to have a smooth and efficient process, and it’s wonderful to see that came through for you. Your feedback means a lot and helps us continue delivering the kind of service customers expect. If there’s ever anything more we can do to make your experience even better, we’re always here to help. Thanks again for sharing your experience! Published on May 19, 2026
Me gusta mucho el servicio lo recomiendo mucho
Response: Estimada Alicia, Nos alegra mucho leer que te gusta tanto el servicio y que lo recomiendas. Tu comentario refleja lo importante que es para nosotros brindar una experiencia que realmente cumpla con las expectativas de nuestros clientes. Valoramos mucho que hayas tomado el tiempo para compartir tu experiencia, y nos motiva a seguir manteniendo este nivel de atención y calidad en cada interacción. Gracias por tu recomendación y por confiar en nosotros, Alicia. ¡Esperamos seguir acompañándote! Published on May 14, 2026
Esto me parece excelente,algo que no me lo esperaba,rapido y sin complicaciones,no batalle ni nada,todo rapido y ya con servicio electrico ,gracias por la ayuda.
Response: Katherine, Thank you for taking the time to share your experience with us! We understand that your service setup was fast, simple, and completely hassle-free. Getting electricity connected quickly and without complications is essential, and it’s great to hear that the process was smooth for you. We truly appreciate your kind words and your 5-star rating. Your feedback about the speed and ease of service means a lot to our team. If you ever need assistance in the future, we’re here to help. You can also reach us after hours by visiting: https://paylesspower.com/contact-us/ Thank you for choosing Payless Power! Warm regards, Payless Power Customer Care Team ⚡ Published on May 13, 2026
Muy buen servicio
Response: Thank you, Raul, for taking the time to share your feedback and for the 5-star review! We’re pleased to hear you’re having such a great experience with our service. It means a lot to know that our efforts to provide reliable, straightforward electricity are making a positive impact for you. Your support and kind words are truly valued, and we’re grateful you chose Payless Power. If there’s ever anything more we can do to assist you or enhance your experience, we’re here for you. For help outside of regular business hours, you can still reach us anytime by visiting our contact page at https://paylesspower.com/contact-us/ or by calling (866) 963-9353. Thanks again, Raul, for being a valued customer! Published on May 13, 2026
Electric bills in Texas summers can be an unwelcome surprise. Payless has allowed me to understand how much power we use and never end up with a surprise bill. 2 summers ago my TXU bill was over $1,000!! Payless has been the best power supply company I have ever used. Highly recommend!!
Response: Thank you, Kevin, for taking the time to share your experience. Texas summers can definitely make electric usage hard to predict, so it’s great to hear that having clear insight into your power consumption has helped you avoid unexpected bills. Comparing that to a past summer bill of over $1,000 really highlights how important transparency and control can be. We’re glad Payless Power has provided a solution that works for you and appreciate your strong recommendation. — Payless Power Customer Care Published on May 01, 2026
Excelente espero y me den más información sobre esto
Response: San Juanita, gracias por tomarte el tiempo de compartir tu reseña y por la calificación de 4 estrellas. Entendemos que te interesa recibir más información y valoramos mucho tu interés y confianza. Reconocemos tu comentario como una oportunidad para brindarte mayor claridad y asegurarnos de que cuentes con los detalles que necesitas. Con gusto podemos ampliarte la información y resolver cualquier duda específica que tengas. Por favor, comunícate con nuestro Equipo de Atención al Cliente al 1-888-963-9363 durante nuestro horario de atención, de lunes a viernes de 9:00 a. m. a 5:00 p. m. Estaremos encantados de apoyarte y continuar ayudándote. Published on April 24, 2026
Nothing but issues since I started using Payless power 1st was my login information wouldn’t let me log in now I am being told my lights will be off by 8pm if I don’t make a payment when I go to make the payment there is a restriction on my account
Response: Thank you for sharing your experience Mr. Watson. We hear your concerns regarding access to your online account, the restriction that appeared when attempting to make a payment, and the urgency of the disconnection notice. We understand how frustrating it can be when account access issues and payment barriers happen at the same time, especially when service continuity is involved. Your time and effort to resolve this matter are important, and we recognize the impact these challenges can have. Account restrictions are usually tied to security verification, payment status, or system safeguards designed to protect the account. While those processes can feel abrupt, they are not meant to prevent customers from resolving their balance. Our goal is to get your account reviewed and determine the fastest path to restoring access and resolving the restriction. Our Customer Care team can walk through the account details, confirm payment options, and explain next steps to prevent service interruption. If this is occurring after normal business hours, you can find instructions on how to reach us and submit a request at https://paylesspower.com/contact-us/ so we can follow up as quickly as possible. We appreciate you bringing this to our attention and welcome the opportunity to make this right. Published on April 22, 2026
y’all are the worse light company ever and y’all lie so much..
Response: Dalila, thank you for sharing your concerns. We hear that you’re upset and take comments like this seriously. We understand that trust and clear communication are important when it comes to your electric service. We acknowledge your frustration and want the opportunity to better understand what led to this experience and address any specific issues or information that may not have been clear. Our goal is to provide accurate details about your service, billing, and usage, and to help resolve concerns directly rather than through confusion or unanswered questions. Speaking with you one‑on‑one allows us to review your account and provide clear explanations or next steps. Please contact our customer service team at 888‑963‑9363 so we can work with you to address your concerns and move toward a resolution. Published on April 20, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
