Great! I love it , very convenient and will recommend.
Response: Thank you for being a great customer!(: Published on January 22, 2019
Great service thanks for being a good provider
Response: Thank you for the awesome feedback! Published on January 22, 2019
Easy and fast service.
Response: Thank you for the 5 star review! Published on January 22, 2019
Response: Thank you for being an excellent customer! Published on January 22, 2019
Just started likening it yes waiting to see how it goes so far so good and will tell about if I like alot just got on with u all since 1/9/19 so time will tell 3 star for now thanks
Response: Thank you for rating Payless Power! We look forward to having you as a new customer(: Published on January 22, 2019
Always on pins and needles, service can be interrupted at any time any day, constantly need to add money daily or risk service being turned off, if you can have other service then use another service, this is a very last resort
Response: Simone- Thank you for commenting. After reviewing your account I show payments are either being made at the minimum or less than the minimum that is required. Also the amount of usage that is being consumed is causing the balance to go back to a negative balance and therefore having to constantly load funds on the account. Would recommend to add more funds so you could have more days worth of usage. If you ever need assistance on making a payment, Payless Power does offer a deferred payment plan this is a Payment arrangement where a credit is applied on the account to provide a few days worth of an service. Please contact us at 888-963-9363 to learn more. Published on January 22, 2019
My account was created 01-08-19 and service turned on 01-15-19 for a different unit than what I input at the time of account creation; I live in building 5, the account was opened for a unit in building 8. This caused another tenant’s power to be switched to Payless w/o her knowledge. Payless wants me to create a new account for my correct unit and put down another up-front payment when I’ve paid $60 in one week’s time, since 01-14-19. Available funds will not be transferred to my “new account” until the existing account has been closed, at which time it will take another 1-2 weeks for the remaining funds to redistributed. This really means the available funds will likely be depleted by the time they transfer the money to my new account, so I’ve paid for electricity for a unit I don’t even live in without a refund. I now run the risk of losing power and customer service is refusing to transfer all currently available funds on the existing account blaming me for the mistake. Terrible customer service; absolutely awful way of attempting to keep customers.
Response: Hello. Thank you for choosing Payless Power. We apologize for any confusion. While we will indeed need you to set a new account with a new payment to start, you will not be required to pay for service at the other apartment. Those funds will simply be frozen until the process of switching back the service is complete. This generally takes 7 to 10 days but can take less or sometimes longer. You may receive texts through this process showing a declining balance but once the service is switched back your balance should be restored and your funds can be transferred at that point. If the original provider does not agree to accept the full charges you may be responsible for some charges but this is rarely over the equivalent of a day’s wroth of usage. These protocols are based a required State policies but in most cases the biggest impact to a customer is that their money is frozen for a few days. A supervisor will call you to discuss. Published on January 22, 2019
This company is very high… they charge fees for everything… the cx service reps are so uncaring and also ignorant.. they offer no help and will not go above and beyond for their cx… this is the worst electrical company I’ve ever been with… way too expensive to be prepaid… Horrible company I hate it…
Response: Ayanna, We are disappointed that you have not had a positive experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on January 21, 2019
I love Payless Power. The daily texts and emails really keep our family informed on our usage. Adding money to the account is simple and fast. I tell everyone that this is the way to go!!!
Response: We love having you as a loyal customer! Thank you so much for the great feedback. Glad we can provide you the tools to make your experience here at Payless Power easy & convenient as possible. Published on January 21, 2019
I am a new customer of Payless Power and they are excellent. I receive daily texts and emails which show me my usage and my balance. Very affordable, consistent and transparent!
Response: Thank you Shelley for the awesome feedback! We look forward to having you as a long time customer! Published on January 21, 2019