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Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Me siento cómodo con esta compañía es muy buena
Response: Hola Miguel, Gracias por compartir tu experiencia y por destacar que te sientes cómodo con nuestra compañía. Nos alegra saber que consideras que brindamos un buen servicio y que hemos podido generar esa confianza en tu experiencia con nosotros. Valoramos mucho tus comentarios y también tomamos en cuenta tu calificación de 2 estrellas, ya que nos motivan a seguir buscando maneras de mejorar. Nuestro objetivo es ofrecer una experiencia que cumpla y supere las expectativas de cada cliente. Agradecemos tu confianza, Miguel, y esperamos seguir atendiéndote para brindarte una experiencia aún mejor en el futuro. Published on July 10, 2026
When is power on
Response: Hi Lynishia, Thank you for your 5-star review! We appreciate you choosing Payless Power. We understand how important it is to know when your power will be turned on and are glad to assist with any service questions you may have. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, and we'll be happy to review your account and service status. – Payless Power Published on July 10, 2026
Fast and easy to sign up
Response: Hi Aidee, Thank you for your 5-star review! We're glad to hear that your sign-up experience was fast and easy. Making it simple for customers to get started is one of our top priorities, and we appreciate you sharing your experience. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. – Payless Power Published on July 10, 2026
Very predatory. I had a positive balance last night, then I wake up owing $40 dollars. This is ridiculous. Then they did this when offices are closed, I’ve never had an issue with this company until today.
Response: Hi Asia, Thank you for sharing your experience. We understand how alarming it can be to go from having a positive balance one evening to seeing a negative balance and an unexpected amount due the next day. Given that you've generally had a positive experience with our service, it's understandable that this sudden change would raise concerns. Account balances can change quickly when there is a significant increase in electricity usage, and we want to make sure you have a clear understanding of what occurred on your account. Our team would like the opportunity to review the account details and usage history to determine what may have contributed to the change and address any questions you may have. Asia, we appreciate you bringing this to our attention. Please contact our Customer Care team at your convenience, and we will also attempt to reach out to you directly to review your account and provide additional information. – The Payless Power Team Published on July 08, 2026
Every other day I’m paying $20-$40 now all of a sudden in a 24 hour period I’m to believe I used $130 worth of electricity. So much. For no surprises.
Response: Hi Suzann, Thank you for sharing your feedback. We understand how concerning it can be to see a sudden increase in electricity usage, especially when your typical payments have been much lower. A jump from your normal daily usage to a $130 charge within a 24-hour period would understandably raise questions about what caused the change. Electricity usage can sometimes increase significantly due to factors such as extreme temperatures, HVAC systems running longer than usual, or other high-energy appliances consuming more power than expected. Our team would like the opportunity to review your account details and usage history to help identify what may have contributed to the increase and provide greater clarity on the charges. Suzann, we appreciate you bringing this to our attention. We encourage you to contact our Customer Care team, and we will also make an effort to reach out to you directly so we can discuss your concerns and assist with a detailed account review. Published on July 08, 2026
All good. I enjoy the daily balance updates and payment is an easy process
Response: Hi Suzann, Thank you for the 5-star review! We're delighted to hear that you're enjoying the daily balance updates and finding the payment process easy and convenient. Providing simple account management tools and helpful account information is important to us, and it's great to know these features are making a positive difference in your experience. We appreciate you choosing Payless Power and look forward to continuing to serve your energy needs! – The Payless Power Team Published on July 08, 2026
Awesome awesome been a customer for over 3 years
Response: Hi Markus, Thank you for your review and for being a loyal Payless Power customer for over 3 years! We truly appreciate your continued support and are glad to hear you've had an awesome experience with us. We look forward to serving your energy needs for many more years to come. – Payless Power Published on July 08, 2026
I have always referred your services to all my friends because it’s quick, user friendly, and affordable! Also, during COVID in 2019 , I had lost my job and significantly stressed my financial obligations. Paylesspower worked with me on a payment schedule so my power didn’t get cut off. I’ll never forget that!
Response: Hi Crystal, Thank you so much for your wonderful 5-star review! ⭐ We're truly touched by your kind words and your continued trust in Payless Power. It means a lot to hear that you've recommended our service to your friends because it's quick, user-friendly, and affordable. We also appreciate you sharing your experience during such a challenging time. Losing a job can place tremendous stress on financial responsibilities, and having reliable electricity service is one less thing a family should have to worry about. We're glad our team was able to work with you on a payment arrangement that helped keep your power on when you needed it most. Moments like these remind us why supporting our customers is so important. Thank you for your loyalty and for never forgetting that experience. Customers like you are the reason we strive to provide flexible, dependable service every day. If you ever need assistance, please call us at (866) 963-9353. For support after hours, you can submit a message through our Contact Us page at https://paylesspower.com/contact-us/, and a member of our team will follow up as soon as possible. Thank you for being a valued member of the Payless Power family! 💙 Published on July 08, 2026
I have always referred your services to all my friends because it’s quick, user friendly, and affordable! Also, during COVID in 2019 , I had lost my job and significantly stressed my financial obligations. Paylesspower worked with me on a payment schedule so my power didn’t get cut off. I’ll never forget that!
Response: Hi Crystal, Thank you for your 5-star rating and for sharing such a meaningful experience. We're honored to hear that you've recommended our service to your friends because of its speed, ease of use, and affordability. It's especially rewarding to know that during a challenging time, our team was able to work with you on a payment arrangement that helped keep your service active when you needed it most. Your loyalty and trust mean a great deal to us, and stories like yours remind us why we're committed to providing flexible options and dependable service for our customers. We truly appreciate your support and look forward to continuing to serve you for years to come! Published on July 07, 2026
Great service I’ve had it before but moved spots and not I’m using the service again I would recommend it to anyone!
Response: Hi Tamira, Thank you for your 5-star rating and for sharing your experience. We're delighted to hear that you chose our service again after moving and that it continues to meet your needs. We understand how important it is to have a provider you can count on, and it's wonderful to know you've had a positive experience both before and after your move. We truly appreciate your recommendation and your continued trust in us. We'll keep working hard to provide the great service you've come to expect, and we look forward to serving you for years to come! Published on July 07, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
