Soooo because I chose to stay a customer you raised the minimum balance to $40. Outrageous. And how come the what y’all call low income neighborhoods HAVE to be on Auto Pay? When I lived in zip code 76116, I NEVER needed autopay. WHY IS THAT?!! Glad this is my last week. I’ll pay what’s owed and move on. I’m tired of all y’all companies profiting off the consumer. I DO NOT believe there was a price hike in electricity. I won’t be recommending y’all to anyone else. I guess it is true that they make you pay more for staying with them. I just put $50 in my account on Monday and I’m already down to $21 and it’s Wednesday. 14kwh is costing me dam near $10? I don’t think so. Y’all can go play with somebody else’s money, not mines. I want to “live” not “survive”, and I’m going to cause I’m done with y’all. And here lately, I’ve been having a problem logging into my account. I never changed my password, yet it’s wrong. I’m trying to log in right now, and the forget password email you sent says “page not found” when I click on the link. Tired of dealing with problems.
Response: Hello, Thank you for contacting us. First of all, we appreciate your patience in receiving this response regarding your concern. Looking at it from your perspective, we see why you are not satisfied with the service you received. Your mentioned points are important to us, so let us respond to each of them in order. Minimum Payment- We have great news for you! We actually took our customer’s feedback very serious in regards to the minimum payment amount and instead of being $40.00, is now how it used to be before ($20). Your Auto Pay Concern- Based on the plan you selected, (Autopay and Save Variable) it does require to be on auto pay. However, if you are not satisfied with this plan, you can contact us to see what other options we have for you to change the plan. Your Acct Portal Issues- You have all the right to be upset about this. We did in fact experienced issues with the Portal which we believed that it was caused due to the server. That issues has been resolved. We made an attempt to contact you to go over your concerns with you over the phone. We got your voicemail, but we left you a message so you can please call us back. In reference to your usage we actually see that you do a great job maintaining your consumption. This is something that we can review with more details over the phone with you. We do respect your point of view or perception, but we know with certainty that our product and service that we offer are of quality and effective. If you get a chance to check out other electricity competitors, you'll find that our rates stand apart from others. Even big companies that offer postpaid products. We are all facing a challenging time with inflation and basically everything is going up, but know that you have the right to research other providers and be with the one that suits you best. We would love for you not to make the decision to leave Payless Power and for you to allow us to continue to provide you with the quality of service you deserve. At the same time, we will respect your decision. We ask that when you compare us to other providers, that you keep in mind some of the great benefits we offer. • Our daily notifications help you keep your usage within your budget. It will always give you the opportunity to make the necessary adjustments when you need them and not wait until the end of the month when you receive your bill. • You were not asked for a deposit to start your service like other providers do. • Our rates are competitive with others. • We do not have additional charges such as connection, reconnection, etc. • We offer options to our customers to keep their electricity on, such as deferred payment plans, etc. These are just some of our benefits. Here is the link to our website in case you want more information- www.paylesspower.com Here is the link so you can compare prices with other electric companies- www.powertochoose.org We are here for you as long as you give us the opportunity to serve you. If you would like to speak with a customer service representative, you can contact us at 888-963-9363. We are open Monday through Saturday from 8:30am to 5:30pm. Sincerely, Payless Power Published on June 22, 2022
I will avoid using your services in the future because made multiple billing corrections that doubled my balance, and even your own representative could not justify them. Looks like fraud on your side.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 21, 2022
I have been a long time customer of this company since relocating to Texas. I enjoy getting daily texts and emails about how much is available on my account. Recently they’ve had a policy change where as of 06/01/22 you have to make a minimum payment of $75 or you have a $10 fee. If you make a payment of $40 on auto-pay the fee is waived. This is due to, ‘inflation’. Now we can make a minimum payment of $20 with a $4.95 fee instead! Great! We’re penalized because of inflation which we as consumers cannot control. This company is the WORST. I’d advise you to go elsewhere with these ridiculous rates. And every year in April your daily costs will triple. My bill is $160 a month and every year in April my bill is $300+, customer service doesn’t investigate this and when prompted to have a field electrician take a look at the meter, Payless said it was justified. This place is a scam! If you’re a customer, RUN. If you’re thinking about becoming a customer, don’t!
Response: Please note that Payless Power only bills based off your daily meter reads as provided by CenterPoint. There is a small daily customer charge added + taxes. That’s it. We don’t estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. CenterPoint owns the meter and records and reports the usage to us for your billing. You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on June 21, 2022
I was with this company from July 2018 to march 2022. I had a few issues throughout but nothing like what’s going on right now. I came back to the area the last week of May and started my services again, a week later I get a text about how inflation is affecting their company so a $75 minimum is needed or a $9.95 fee will be added. Why would a company be so obtuse and bury itself with that kind of statement? Inflation is affecting EVERYONE and greed will burn you. I left this company last week and whenever return!
Response: This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 21, 2022
I was pleased with this company until recently. I will be changing companies. The service fee is to much. I joined because it was reasonable for me being single and no children in the home. I know you will loose other customers and its sad because it’s a far cry from when I first joined
Response: Jacqueline- Your comment states that you are not happy with the fees. We understand and we hear you, We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on June 21, 2022
I use to be so happy with Payless power it was a prepaid easy pay as you go type of payments…I am in a very harsh financial situation that is the entire reason I chose prepaid. Now due to this stupid inflation things have gotten worse. I am 1 of many people forget…we are the “Don’t qualify Can’t get any help…almost homeless struggeling person” now you have drastic changes at wich did not gradually go from 1 to 5 to 10…no you went from 5 to 75 and then another 10 since the 75 can’t be kept At a steady balance…smh so much for pre paid and convenience! Stressful now…
Response: Thank you for your feedback it's greatly appreciated! We understand the hardship you may be going through and have heard the feedback from other customers expressing the same concerns that we have now implemented new changes to help accommodate on making it easier on making payments. Please contact us 888-963-9363 for more information. Published on June 21, 2022
Used to be a company that cares now cares about money. Not worth prepaying when you can get service elsewhere without tying up your money nor paying greedy fees!
Response: Jose- your comment states you're unhappy with the service as the company now cares about money. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on June 21, 2022
Payment is easy to make. Works well. Confusing to figure out at first.
Response: Thank you James for sharing your service experience! Published on June 14, 2022
Great service just wish y’all had monthly plans
Response: Thank you Levi for being a great customer! Published on June 14, 2022
Very convinent,Ideal for Landlords,and someone with no credit history
Response: Thank you so much for the great feedback it's greatly appreciated! Published on June 14, 2022