Easy payment online
Response: Thank you Benito, Glad we can make the online portal easy to use & navigate! Published on July 28, 2022
very easy to use user portal
Response: Thank you Shane for the feedback it's greatly appreciated! Published on July 28, 2022
Easier than what I thought it was gna be!
Response: Thank you Nancy glad we can make your service experience simple as possible! Published on July 28, 2022
Been over 1 year . Graet service
Response: Thank you Angela for being a great customer! Published on July 28, 2022
Enverda me gusta esta aplicación pero en la agua pago mucho
Response: Hola, muchas gracias por tus comentarios. Comuníquese con nosotros al 888-963-9363 para que podamos brindarle consejos sobre cómo ahorrar electricidad Published on July 28, 2022
You should offer entering bank info, so that the convenience fee is waived…that’s all.
Response: Hello- Yes, we actually do offer the ability to avoid the fee by setting up autopay. A supervisor will call to walk you through the process. 888 963 933. Published on July 27, 2022
Very bad. Nobody answer the call. Minimum payment, and fee charge for each payment. You have to pay a lot of extra.
Response: Hello and thank you for your comments. You’ve stated that you are unhappy due to wait times as well as the minimum usage fee. There are understandable concerns .Please note that after reviewing your account we do see that could save money by enrolling in a fixed rate product which comes with a cheaper rate . You can also make smaller payments and avoid the minimum usage fee by enrolling in autopay. Please call us at 888 963 9363 for more details. Published on July 27, 2022
You turned my lights off as soon as I paid the bill and my account was still positive.
Response: Hello- Your review states that you made a payment but your power was disconnected anyway even though you had a positive balance. This is something that would concern anyone . A review of your account shows that the disconnection was submitted before the payment posted and was completed right at that time. A reconnection was immediately generated and completed about an hour later. A supervisor will call you to learn more about your experience and to go over the sequence of events. Thank you for your patience. 888 963 9363. Published on July 27, 2022
Good job. Very happy.
Response: Thank you so much for the feedback it's greatly appreciated! Published on July 26, 2022
Great service I recommend this plan to anyone
Response: Thank you so much for being a great customer! Published on July 26, 2022