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Payless Power Reviews

Read reviews from Payless Power customers

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Miss Ashley the customer service rep who assisted me was excellent so prompt and professional it just made me so happy to be a Payless power customer I felt valued and respected the conversation went with ease and I had no problems with getting assistance with my bill I’m happy I renewed with your company and I would be delighted to tell friends and family members about what a wonderful company you are Miss Ashley deserves a raise and a promotion.

Response: Thank you for taking the time to leave such a wonderful review, Mary! We're delighted to hear about your positive experience with Ashley. It's great to know that her prompt, professional, and caring service made you feel valued and respected throughout your interaction. Providing helpful support and making the process as smooth as possible are goals we strive for every day, and it's encouraging to hear that Ashley delivered that experience for you. We're also grateful that we were able to assist with your bill and that your renewal process went smoothly. Your kind words about recommending us to your friends and family mean a great deal to our team. Thank you for being a loyal customer, Mary. We will be sure to share your recognition with Ashley and her leadership team. We appreciate your continued trust in us and look forward to serving you in the future! Published on September 17, 2026

Rates a little high for a apt

Response: Thank you for sharing your feedback, Sadarius. We understand that energy costs are an important concern, especially when living in an apartment, and we appreciate you taking the time to let us know how you feel about the rates. We recognize that managing monthly expenses can be challenging, and we value hearing directly from our customers about their experiences. We'd like the opportunity to learn more about your situation and review your account with you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team can discuss your concerns, answer any questions you may have about your charges, and review any available options. Thank you for being a customer, Sadarius. We appreciate your feedback and look forward to assisting you. Published on September 17, 2026

Extension time is not great one whole day is not enough to come up with payment for bill putting a hold on lights is also a problem adding up how much I pay weekly for prepaid lights is the same as a monthly bill and over there’s no 24hr assistance when needed very disappointing and displeased as a customer

Response: Thank you for sharing your feedback, Alexandria. We appreciate you taking the time to let us know about your experience. We understand your concerns regarding the length of extension time, the challenges of coming up with funds quickly, hold requests on service, and the availability of assistance outside of standard business hours. We recognize how important it is to have flexible options and timely support when managing your electric service. Your comments are valuable and help us better understand where customers see opportunities for improvement. We'd like the opportunity to review your concerns in more detail and discuss any available options that may help with your account. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team will be happy to review your account and address your concerns directly. Thank you for being a customer, Alexandria. We appreciate your feedback and the opportunity to assist you. Published on September 17, 2026

I want to enroll in autopay

Response: Bryan Thank you for your review! We're glad to hear you're interested in enrolling in AutoPay. AutoPay is a convenient way to manage your account and helps ensure your payments are made on time without the need to make payments manually each month. If you haven't already, you can log in to your account to set up AutoPay or contact our customer service team for assistance. We're always happy to help! Thank you for choosing Payless Power. We appreciate your feedback and look forward to continuing to serve you. - Payless Power Published on September 15, 2026

No problems at all for over a year. I recommend payless power to everyone.

Response: Hi Keesta, Thank you for your wonderful review! We're thrilled to hear that you've had a positive, problem-free experience with us for over a year. Knowing that you'd recommend Payless Power to your friends and family means so much to our team. We work hard to provide reliable service and a great customer experience, and we're grateful for the trust you've placed in us. Thank you for being a valued customer and for sharing your recommendation with others! Best regards, - Payless Power Published on September 15, 2026

The service is good, never had a complaint.

Response: Hi Adesola, Thank you for your review! We're happy to hear that you've had a great experience with our service and have never had a complaint. Providing reliable electricity and excellent customer care is what we strive for every day. We truly appreciate your support and thank you for choosing us as your energy provider! -Payless Power Published on September 15, 2026

Good customer service love how you have various options

I have never had any problems with payless power. When I had questions, they always gave me answers and very friendly and professional. I have recommended this company to many of my friends and colleagues. Thank you for making my life easy.

Response: Hi Lisa, Thank you for your kind words and continued support! We're thrilled to hear that you've had such a positive experience with our team. Providing friendly, professional service and making sure our customers get the answers they need is always our goal. It means so much to know that you've recommended us to your friends and colleagues. Thank you for trusting us with your energy needs and for letting us be part of making your life a little easier! -Payless Power Published on September 15, 2026

help lets wash the left hand as was

Response: Hi Cindi, Thank you for taking the time to leave a review. We appreciate you reaching out and sharing your feedback with us. Our goal is to provide service and support that makes managing your electricity account as simple and convenient as possible. We're grateful for the opportunity to serve you and are committed to continuing to provide reliable service and helpful assistance whenever you need it. If there's ever a question about your account or a way we can help, our Customer Care team is always available. Thank you for choosing Payless Power, Cindi. We appreciate your business and look forward to continuing to serve you! - Payless Power Published on September 14, 2026

Very satisfied with your service

Response: Hi Nikia, Thank you for taking the time to share your feedback. We're delighted to hear that you're very satisfied with our service. We understand how important it is to have an electricity provider you can rely on, and it's great to know we've been able to meet your expectations. Your review is appreciated and serves as encouragement for our team to continue delivering dependable service and a positive customer experience. If you ever have any questions or need assistance with your account, we're always here to help. Thank you for choosing Payless Power, Nikia. We appreciate your support and look forward to continuing to serve you! - Payless Power Published on September 14, 2026

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023