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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Simple to start let’s see how they treat me.
Response: Hi Entashia, Thank you for sharing your experience. We're glad to hear that getting started was simple, and we appreciate your honest perspective as you continue to evaluate your experience with us. Building trust over time is important, and we recognize that the service you receive moving forward will shape your overall impression. If you ever have questions, concerns, or need assistance along the way, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. We're here to help and support you throughout your journey with us. Thank you for choosing us, Entashia. We look forward to serving you. Published on August 17, 2026
Por que tengo que recargar lo sugerido y no lo que yo deseo recargar. Necesitaba recargar $50 y no pude por que No me dejaba el sugerido. Espero me resuelvan Muchas gracias
Response: Hola Esdras, Gracias por compartir tu experiencia y por tu comentario. Entiendo lo frustrante que puede ser no poder recargar el monto que deseabas cuando necesitabas agregar $50 a tu cuenta. Queremos aclarar que cuando una cuenta tiene un saldo negativo, el sistema requiere un pago mínimo de $20.00 más el saldo negativo pendiente antes de permitir otras opciones de recarga. Esta medida ayuda a que la cuenta vuelva a estar al día y pueda utilizarse con normalidad. Agradecemos que nos hayas señalado esta situación, ya que nos permite identificar oportunidades para comunicar estos requisitos con mayor claridad. Si tienes preguntas sobre el saldo de tu cuenta o necesitas que revisemos tu caso específico, te invitamos a comunicarte con nuestro equipo para brindarte asistencia adicional. Gracias nuevamente, Esdras, por tu comentario y por darnos la oportunidad de ayudarte. Published on August 04, 2026
I would give stars but I see they start u off with less. Payment and then start after 5 or 6 months jacking up prices. They need fix. That. Cuz when u start people are great. I us to every 1 of the month but all it toke is one person on their side to steel money after 6 day then they toke off my mouthly not nice. I makes me mad that they can’t fix that. Cuz I did nothing wrong. I just saw them take 3 4 times out my card. And that why I dnt do auto pay cuz they stool 4 time my back show me my statement that got cancelled. Fix that and fix the days that y’all promise people when they signed on for the month You’re on prepaid they could have made $75 to $80 or $90 or $100 still give their 30 days or 31 days and still charge the $5 but I see everyday they charge another dollar another dollar another dollar another daughter They add on stuff and then they make other payments that don’t even exist so now the days and evenings are nights don’t even match up that’s where you guys are losing and lacking with customers I’d like to give stars but it’s something that you guys on your side have to fix Thank you very much anyways I’m still going to keep the company cuz it is less but there’s other companies that will do the same and actually do it by month I’m just asking you guys to fix that
Response: Thank you for your feedback and for continuing to be our customer. We understand your concerns regarding billing, payment processing, and account charges, and we'd like the opportunity to review them with you in detail. Please contact our Customer Care team at 888-963-9363 so we can go over your billing history, explain any charges on your account, and address any questions regarding payment activity. We'd also like to share a couple of ways to help reduce fees: Make payments of $75 or more to avoid the $4.95 + tax payment processing fee. Enroll in AutoPay, which can also help you avoid the payment processing fee while ensuring your account stays funded. We appreciate your feedback regarding our prepaid billing structure and understand the importance of clear and consistent communication about charges and account activity. Our team would be happy to review your account and discuss any concerns to help provide a better experience moving forward. Thank you for taking the time to share your thoughts with us. Published on July 27, 2026
I was very happy with the service until I received a bill stating I owe $216.69 cause they put down my month before bill on it saying I didn’t pay it I’ve sent two messages and gave them my confirmation number so I’m hoping they will figure out where they made the mistake and fix it
Response: Thank you for your feedback Kimberly. We understand how frustrating it can be when your account balance doesn't match your expectations. After reviewing the account, the balance due is for your current invoice covering electricity usage from June 10, 2026, through July 9, 2026, with a due date of July 29, 2026. We can confirm that this balance has been addressed and added to a deferred payment plan that was requested through one of our live agents. We appreciate your patience while the matter was reviewed and are glad a payment arrangement could be established to help manage the balance. If you have any further questions about your billing or payment plan, please don't hesitate to contact our Customer Care team for assistance. Published on July 27, 2026
Money and electricity don’t mix well
Response: Hi William , Thank you for your 3-star rating and for sharing your thoughts. We understand that managing electricity costs is an important part of every household budget, and value is something customers consider carefully. Your feedback is appreciated and helps us better understand our customers’ perspectives. We’re committed to providing transparent service and helpful tools that make it easier to monitor and manage energy usage. We appreciate you taking the time to leave a review and hope to continue serving you in the future. Published on July 07, 2026
Money and electricity don’t mix well
Response: Hi William, Thank you for your 3-star rating and for sharing your thoughts. We understand that managing electricity costs is an important part of every household budget, and value is something customers consider carefully. Your feedback is appreciated and helps us better understand our customers' perspectives. We're committed to providing transparent service and helpful tools that make it easier to monitor and manage energy usage. We appreciate you taking the time to leave a review and hope to continue serving you in the future. Published on July 07, 2026
It last long when í put 40
Response: Hi Brayan, Thank you for sharing your experience and for pointing out how long it lasts when you set it to 40—that kind of detail really helps highlight what’s working well. It sounds like you’ve found a setting that gives you better performance, which is important when you want something reliable throughout the day. We recognize that consistency and ease of use can make a big difference, and your feedback helps us understand how different settings impact your experience. If you ever notice anything that could be improved or want to explore ways to get even better performance, our team is here to help with tips and support. We appreciate you taking the time to share your thoughts, Brayan, and we’re always working to make your experience even better. Published on June 26, 2026
Good stuff they is really good frfr
Response: Hi Gabrielle, thanks for taking the time to share your feedback and for the 3-star rating—we appreciate you keeping it real. It’s great to hear that you think our service is really good, and that kind of positive energy definitely stands out. We understand that even when things are “good,” there’s always room to make the experience even better and more consistent. Your feedback helps highlight that balance, and we’re always working to improve every interaction. If there’s anything that would take your experience from good to great, we’re here and ready to keep building on what’s already working for you. Thanks again, Gabrielle! Published on June 26, 2026
It has been decent
Response: Hi Katerris, Thank you for sharing your thoughts. It’s great to know your experience has been decent, and we truly appreciate you taking the time to rate us. We’re always aiming to go beyond “decent” and deliver something more memorable and satisfying. If there’s anything that stood out as just okay or something that didn’t quite meet expectations, we’d really value your insight so we can make meaningful improvements. We’re glad to have the opportunity to serve you and look forward to providing an even better experience next time! Published on June 26, 2026
I’m very disappointed to find out. I’ve been with Payless power for 8 years and you do not give a letter of credit to show proof that I have never had my service terminated. It is very difficult to talk to someone and I got the run around!!!
Response: Hi Shonda, thank you for taking the time to share your experience and for being a customer for 8 years—that kind of loyalty truly stands out. I hear how important it is to have documentation that reflects your history, especially when you’ve consistently maintained your service without interruption. It’s also clear how frustrating it felt trying to get a clear answer and connect with someone who could help. Your experience matters, and access to straightforward support should feel smooth and reliable. We want to make sure you get the clarity you’re looking for regarding your account history and any available documentation. Reaching out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, is the best next step, and you can reference your long-standing account so they can better assist you. Your feedback highlights areas where we can improve both communication and accessibility, and it’s appreciated. Thank you again, Shonda, for bringing this to our attention. Published on June 26, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
