Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
First week, we’ll see
Response: Hi Randy, Thanks for sharing your initial thoughts with us. We hear you—it’s still early days, and we understand that first impressions matter. It’s completely fair to take time to see how things unfold, and we appreciate you giving us the opportunity to be part of your experience. Your feedback, even at this early stage, helps us stay focused on delivering the quality and service you expect. Published on June 17, 2025
Easy process but cost too much
Response: Thank you for your review, Meteka. We are glad that you found the process easy to set up a new pre-paid account. Payless Power offers competitive rates on all of our pre-paid plans. You can visit www.powertochoose.org and review facts sheets to compare plans and prices. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 09, 2025
usage rate is too high
Response: Thank you, Nakisha, for taking the time to give us your feedback on this important matter. Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more use the more they will be charged. You can always see this amount via the daily messaging we send for your billing. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 27, 2025
The rates could be cheaper but it’s definitely affordable and go to for immediate service.
Response: We appreciate your feedback, Andrea. We at Payless Power offer competitive pricing on our rates and are glad to hear that the rates we offer are affordable. If you have any concerns please contact us during business hours Monday - Friday 9AM to 5PM at 1-888-963-9363. Published on May 19, 2025
Nice friendly people looking forward to doing business with you
Response: We appreciate your review, and thank you for choosing Payless Power! Published on May 12, 2025
I can’t log in my account to view my usage and my balance
Response: Thank you for taking the time to reach out to us about this concern, David! We know accessing your online account is important to customers like you! If you need assistance with this, please contact us at 1-888-963-9363 Published on May 05, 2025
You guys get the job done, & I’m satisfied with
Response: Thank you Sharonica for taking the time to share your experience! We’re glad to hear that you’re satisfied with the service you’re receiving. At Payless Power, delivering reliable and straightforward service is what we’re all about, and we’re excited to keep meeting your needs moving forward. Published on April 28, 2025
So far so good never felt with pre paid
Response: Thank you choosing to utilize our affordable and reliable prepaid electricity services for your household! Published on March 27, 2025
Would be better if they offered free nights or something. But overall has been good for us!
Response: Thank you for taking the time to give us your feedback on our services, John! We understand the details of your plan are important to you and your household. While Payless Power does not offer free nights, you can save on your electricity by taking control of your home's electricity consumption with our pre-paid services. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on March 20, 2025
For a pay as you go day to day service for those that live in a very low income range price of electricity is high
Response: Hi Victor, and thank you for taking the time to reach out to us about this issue. We understand you may have concerns with your recent billing, and we know it is important to have a firm understanding of this issue. Keep in mind, customers are billed based on how much electricity they use, and this usage amount is displayed with your daily billing notification that we send every morning. Your billing can also be reviewed in a breakdown at the My Account Portal at paylesspower.com If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
