Great service but the light don’t last long
Response: Hi, we will be more than happy to go over tips on how to save energy. Please contact us at 888-963-9363. Published on November 15, 2024
How long until I have power
Response: Hi, For new service can generally take between 4-6 hours depending on the workload. Published on November 15, 2024
Very good customer service and a great pay as you go company
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 15, 2024
Six dollars a day is a bit pricey, but it’s convenient to be able to add money
Response: Thank you Whitney for the feedback. Please contact us at 888-963-9363 for tips on how to save energy. Published on November 15, 2024
I it was a good choice I made choosing Payless power
Response: Thank you Jennifer for the awesome feedback! Published on November 14, 2024
I want to know how I can pay my Payless power online and how can I login to my account
Response: Hello, You are able to create an account online at www.paypwr.com. A representative will be reaching out soon to further assist you. Published on November 14, 2024
I don’t understand why my daily usage keeps going up when I haven’t changed the amount of electric I use. When I first signed up I wasn’t using as much as it is now. It’s charging me more than 10 dollars a day. It used to only charge me like 6 or seven dollars. So why does it keep rising? I have even stopped using some of the windows units in my house to save, but it continues to rise.
Response: Ms Knight- Thank you for your inquiry. It is not possible for us to pinpoint the reasons why your usage is increasing but I can confirm that your energy charges have not increased as you are on a fixed price profit. You are in the Oncor area, so the Oncor delivery charges did increase around a penny per KWH on September 1rst. This would not result in an increase of even $1.00 per day though. My best advice would be for you to register free of charge at www.smartmetertexas.com . This is a free site operated by ERCOT that allows you to monitor your electricity consumption by day, hour or even in 15-minute increments. This may allow you to identify spikes on your usage that point to a specific source of the power consumption. Call us at 888 963 9363 or log into your customer portal if your need assistance with the registration. Published on November 08, 2024
Kind of MID. what is this extra $3 charge you are trying to hit people up for? People have this because they dont have money or good credit so quit trying to raise it and make it more expensive than it already is
Response: Ms Hudman- There are a couple of charges our side of your usage that are impacting your daily billing . One is related to your plan . You are on an older plan that comes with a daily customer fee of $2.97 that includes up to your first 17 KWH of energy each day. We have a new plan that does not include this fee and which also comes with a cheaper rate. A supervisor will reach out to you to discuss. The 2nd factor impacting your daily billing is your deferred payment plan. Once this is repaid in full your daily charges will be reduced significantly. 888 963 9363 Published on November 08, 2024
I was frantic on 10/29/2024, thinking l was going to faced my account ending service. I was greeted by Representative, Ms. Tracie; very patient and knowledgeable. I explained to her my financial situation and she suggested l wait and call back on this morning to request a payment option. Representative, Mr. Tristan evidently, had a long night; his customer service was not as pleasant today, 10/30/2024. Thankfully, he was able to complete a service option for me. J. Jones
Response: Ms Jones- We apologize that you didn’t receive the level of care that you did the day prior, but are relived that your situation was solved. A supervisor will review the recording and work with the representative to prevent any further instances. 888 963 9363. Published on November 08, 2024
I literally just signed up an hour ago and now I’m worried from reading the reviews. They’re suppose to connect my lights today but I have no way of knowing if they’re on or not because my power from the previous company is not scheduled to turn off power until tomorrow. I sure hope I have power in the morning when my original power company shut me off. I decided to try prepaid because my contract was up and I didn’t really want to sign another one. Fingers🤞🏽 that they turned my power on like they were suppose to.
Response: Ms Lattimore- Thank you for your comments. Your service was connected as expected on the day of your request. You account is active and in good standing. We thank you for your business . Feel free to contact us at 888 963 9363 with any questions. We also have email support afterhours and on the weekends through your customer portal or via www.paylesspower.com . Published on November 08, 2024
