Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
It last long when í put 40
Response: Hi Brayan, Thank you for sharing your experience and for pointing out how long it lasts when you set it to 40—that kind of detail really helps highlight what’s working well. It sounds like you’ve found a setting that gives you better performance, which is important when you want something reliable throughout the day. We recognize that consistency and ease of use can make a big difference, and your feedback helps us understand how different settings impact your experience. If you ever notice anything that could be improved or want to explore ways to get even better performance, our team is here to help with tips and support. We appreciate you taking the time to share your thoughts, Brayan, and we’re always working to make your experience even better. Published on June 26, 2026
Good stuff they is really good frfr
Response: Hi Gabrielle, thanks for taking the time to share your feedback and for the 3-star rating—we appreciate you keeping it real. It’s great to hear that you think our service is really good, and that kind of positive energy definitely stands out. We understand that even when things are “good,” there’s always room to make the experience even better and more consistent. Your feedback helps highlight that balance, and we’re always working to improve every interaction. If there’s anything that would take your experience from good to great, we’re here and ready to keep building on what’s already working for you. Thanks again, Gabrielle! Published on June 26, 2026
It has been decent
Response: Hi Katerris, Thank you for sharing your thoughts. It’s great to know your experience has been decent, and we truly appreciate you taking the time to rate us. We’re always aiming to go beyond “decent” and deliver something more memorable and satisfying. If there’s anything that stood out as just okay or something that didn’t quite meet expectations, we’d really value your insight so we can make meaningful improvements. We’re glad to have the opportunity to serve you and look forward to providing an even better experience next time! Published on June 26, 2026
I’m very disappointed to find out. I’ve been with Payless power for 8 years and you do not give a letter of credit to show proof that I have never had my service terminated. It is very difficult to talk to someone and I got the run around!!!
Response: Hi Shonda, thank you for taking the time to share your experience and for being a customer for 8 years—that kind of loyalty truly stands out. I hear how important it is to have documentation that reflects your history, especially when you’ve consistently maintained your service without interruption. It’s also clear how frustrating it felt trying to get a clear answer and connect with someone who could help. Your experience matters, and access to straightforward support should feel smooth and reliable. We want to make sure you get the clarity you’re looking for regarding your account history and any available documentation. Reaching out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, is the best next step, and you can reference your long-standing account so they can better assist you. Your feedback highlights areas where we can improve both communication and accessibility, and it’s appreciated. Thank you again, Shonda, for bringing this to our attention. Published on June 26, 2026
I love ya just don’t like how expensive this is starting to get for power
Response: Hi Daniella, It’s great to hear how much you enjoy being with us and that kind of loyalty really stands out. At the same time, rising costs can feel frustrating, especially when it comes to something as essential as power, and your feedback highlights how important affordability is alongside great service. We appreciate you sharing both sides of your experience, as it helps us understand what matters most to you. There are often ways to better manage usage or find options that may help you stay more in control of your costs, and we’d be glad to walk through those with you. Thank you for your continued support and your 3-star rating, it means a lot. If you’d like to review your account or explore ways to help manage expenses, we’re here to help. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
The penalty for not paying 75.00 is predatory and immoral.
Response: Hi Jason, Thank you for taking the time to share your feedback—we appreciate you being candid about your experience. We hear your concern about the $75 non-payment penalty and how it comes across to you. Billing and fees are an important part of the service, and we understand how they can feel significant, especially when managing a prepaid account. Our goal is to be transparent about all fees and provide tools that help customers stay on track—such as balance alerts, account notifications, and easy ways to monitor usage—so there are no surprises. If you’d like, our team would be happy to review your account with you and go over ways to avoid penalties moving forward. We’re here to help you make the most of your service. You can also find ways to reach us anytime, including after normal business hours, by visiting: https://paylesspower.com/contact-us/ We appreciate your feedback and the opportunity to improve your experience with us. Published on June 03, 2026
I keep on calling and calling trying to make payments my pass was not working and I can’t log in my phone has been hacked and like all this other stuff and now you’re saying they’re going to just connect me cuz my painting my my money is at like three something and it’s been like 4 days I’ve been trying to make payment since it’s memorial Day weekend nobody’s working so I’m kind of unhappy with all that and I talked to the lady last time and I put $50 in my account and I took my card off there I don’t know what something’s not working so I’m going to review it and I better not get disconnected because it’s Sunday and tomorrow’s Monday and y’all are not working so says I’m going to be disconnected by 8:00 tomorrow night and it’s not cool it’s not cool that the damn robot does this to me all the time can’t recognize the boys can’t recognize the device can’t proceed with the payment yes proceed and then sorry I can’t make a payment don’t ask me for car information or nothing it’s just blank dumb I don’t like your eyes they should have never been invented for that kind of stuff and unless the people that hack my phone messed up all my well they did mess up on my account so I can stole money out of my bank account and I’m tired of contact us contact us and nobody does nothing and then we let 4 days for the email you back so I don’t know but I better not be cut off
Response: Hi Donroy, Thank you for taking the time to explain everything that’s been going on. I hear how frustrating this situation has been—especially dealing with login issues, payment problems, concerns about your phone and account security, and the worry about being disconnected after trying for several days to make a payment. You’ve clearly been making repeated efforts to resolve this, including adding funds and trying different ways to submit your payment, and it hasn’t worked the way it should. On top of that, running into system limitations over a holiday weekend and not getting timely support adds to the stress. The most important next step is to get your account reviewed directly so the payment issue, login problems, and any security concerns can be addressed right away and to check the status of your service to help prevent disconnection if possible. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) If you’re able to reach out as soon as lines open, our team can work with you to verify your account, help restore access, and guide you through completing a successful payment. Your experience matters, and we want to help get this resolved so things are working the way they should for you, Donroy. Published on May 27, 2026
N/A This would be a great chance to try this affordable option when you use their service.
Response: Hi Jessica, thank you for sharing your thoughts with us. I hear that you see our service as an affordable option worth trying, and I appreciate you taking the time to leave that feedback. It’s clear that value matters to you, and your perspective helps us understand what customers are looking for. We’re always working to make sure the experience matches the affordability you noticed, and if there’s anything specific you’d like to see improved or enhanced, I’m here to help. Your insight truly helps us continue getting better. Published on March 06, 2026
Way too expensive . I know is cold, but you should help the customers
Response: Hi Marbin, thank you for taking a moment to share your feedback. I hear your concern about the cost, especially during colder weather when energy usage naturally increases for many households. It’s understandable that customers want to feel supported when seasonal changes make bills rise more than expected. We’re here to work with you and support you as best we can. Published on February 02, 2026
Ever since I renewed this month I’m having problems with my app or the website working. I did not my power cut off because of whatever issues you all have goin on. I need someone to get back in touch with me asap cause if I’m gonna start having issues I’ll just look for another electric provider
Response: Hi Clyde, thank you for taking the time to share what’s been going on. I hear your frustration with the app and website issues after your renewal, especially since dependable access is important for managing your service. Your feedback makes it clear how disruptive this has been, and it’s important that you’re able to use your account without worrying about interruptions. I want to help get this resolved quickly, so I’m sending this to the team that can look into your account and reach out to you directly. We’ll work with you to make sure everything is functioning the way it should, and we appreciate the chance to make this right for you. Published on February 02, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
