Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Very straightforward process from start to finish. Busy Mom’s appreciate that so much.
Response: Hi Christine, Thank you for sharing your experience! It’s great to hear that the process felt straightforward from start to finish—that’s exactly what we aim for. We know how valuable time is, especially for busy moms, and we’re thrilled that our approach helped make things easier for you. Published on November 06, 2025
Still wish you would go to post pay billing.
Response: Hi Bobb, Thank you for sharing your thoughts with us. I hear that moving to post-pay billing is something that matters to you, and I understand why that flexibility could make managing payments easier. We appreciate you bringing this up because it helps us see what’s most important to our customers. Right now, our system is designed for pre-pay billing, but we’re always reviewing feedback like yours when considering future updates. I’ll make sure your suggestion is passed along to the team that evaluates billing options. In the meantime, if you’d like, we can walk you through ways to make the current process as convenient as possible—such as setting up auto-pay or reminders. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM to discuss your options. Published on November 04, 2025
its ok…………
Response: Hi Charles, Thank you for sharing your thoughts with us. We understand that your experience was just “okay,” and we’d really like the opportunity to learn more about what could have made it better for you. Your feedback is important, and we’re here to help with any questions or concerns you may have. Please feel free to reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday between 9:00 AM and 5:00 PM. We’d love to hear more and work toward a solution that better meets your expectations. Published on October 28, 2025
Expensive, but my only choice since I don’t have SS credit history
Response: Hi Francisco, Thank you for sharing your experience. We understand that navigating energy options without a traditional credit history can feel limiting, and we hear your concern about pricing. While rates can vary, we strive to offer competitive plans that are accessible to a wide range of customers. If you're ever interested in comparing options, https://www.powertochoose.org is a helpful resource where you can see how our plans stack up against others in the market. We're here to support you and make sure you feel confident in your energy choices. If you have any questions or would like help reviewing available plans, we’d be happy to assist. Don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 27, 2025
K/w is outrages right now
Response: Hi Kyle, Thank you for sharing your thoughts. We hear your concern about the current kWh rates and understand how important it is to feel confident in the value you're receiving. Energy pricing can fluctuate due to various market factors, and we know that can be frustrating. We want to make sure you have all the tools to make the best decision for your needs. That’s why we encourage customers to explore options at PowerToChoose.org, where you can compare our rates with other providers transparently. If you’d like help reviewing your current plan or exploring alternatives that might better suit your usage, we’re here to assist. Feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 21, 2025
More variety on the package like a cheaper one
Response: Hi Mahogany, Thank you for sharing your thoughts with us. We hear your interest in having more variety in our packages, especially options that are more budget-friendly. It’s clear that finding a plan that fits your needs and your budget is important to you. We understand that every customer’s situation is unique, and that’s why we offer competitive rates that can be compared with other providers at PowerToChoose.org. This site is a great resource for exploring different plans and finding one that aligns with your preferences. We’re always looking for ways to improve, and feedback like yours helps us explore new possibilities. If you’d like help navigating your options or have questions about specific plans, we’re here to support you. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 21, 2025
Its pretty good it still seems expensive I just started working and its hard at this time for me but I work from home and need to have lights until I start getting paid
Response: Hi Stephanie, Thank you for sharing your experience with us. It’s great to hear that you find our service pretty good, especially as you're starting a new chapter working from home. That transition can definitely come with its own set of challenges, especially when budgeting is tight. We understand how important it is to have reliable electricity while you're getting settled into your new role. That’s why we work hard to offer competitive pricing, which you can compare with other providers at PowerToChoose.org. It’s a helpful resource for finding the best fit for your needs and budget. If you ever want help reviewing your plan or exploring options that might better suit your current situation, we’re here to help. Just reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’d be happy to walk through it with you. Published on September 30, 2025
Just beginning we will see $50 covered me since the 15th we will see if I save more money paying to go
Response: Hi Raven, Thank you for sharing your experience with us. It sounds like you're just getting started and keeping a close eye on how things unfold — that’s a smart approach. We hear you on the initial $50 coverage since the 15th, and it’s great that you’re already thinking ahead about potential savings. Many customers find that as they continue, the value becomes even clearer, especially when they track usage and benefits over time. If you ever have questions or want help reviewing your account to make sure you're getting the most out of it, we're here and happy to assist. Published on September 23, 2025
AWESOME EXPERIENCE
Response: Hi Jacqueline, Thank you so much for sharing your thoughts—what a joy to hear you had an awesome experience! We’re always listening closely to what our customers say, and your feedback truly energizes our team. It’s clear that something about your visit stood out in a great way, and we’re thrilled to know it made a positive impact. We recognize how important it is to feel valued and supported, and your experience tells us we’re on the right track. Published on September 19, 2025
The inability to pay less than $20 and inability to use more than one form of payment using the website or the phone system is the reason that I have not and will not renew my contract with this company. As well, your customer service hours of M – F 9am to 5pm is ridiculously limiting. Thanks but goodbye.
Response: Hi Levern, Thank you for taking the time to share your feedback. We understand how important it is to have flexibility when managing your payments, and we hear your concerns about the $20.00 minimum payment requirement. We recognize that this limitation can feel restrictive, especially when you're trying to stay on top of your account in a way that works best for you. Your input helps us better understand how our policies impact our customers, and it's something we take seriously as we continue to improve our services. While our current system does require a minimum payment of $20.00, we’re always evaluating ways to make our platform more user-friendly and adaptable to different financial situations. If you ever need assistance outside of our regular customer care hours (Monday–Friday, 9 AM to 5 PM), you can reach us anytime through https://paylesspower.com/contact-us/, where we offer additional support options. We appreciate your time with us, Levern, and wish you all the best moving forward. If circumstances change, we’d be glad to welcome you back with improved tools and support. Published on July 28, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
