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Payless Power Reviews
Read reviews from Payless Power customers
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I would give stars but I see they start u off with less. Payment and then start after 5 or 6 months jacking up prices. They need fix. That. Cuz when u start people are great. I us to every 1 of the month but all it toke is one person on their side to steel money after 6 day then they toke off my mouthly not nice. I makes me mad that they can’t fix that. Cuz I did nothing wrong. I just saw them take 3 4 times out my card. And that why I dnt do auto pay cuz they stool 4 time my back show me my statement that got cancelled. Fix that and fix the days that y’all promise people when they signed on for the month You’re on prepaid they could have made $75 to $80 or $90 or $100 still give their 30 days or 31 days and still charge the $5 but I see everyday they charge another dollar another dollar another dollar another daughter They add on stuff and then they make other payments that don’t even exist so now the days and evenings are nights don’t even match up that’s where you guys are losing and lacking with customers I’d like to give stars but it’s something that you guys on your side have to fix Thank you very much anyways I’m still going to keep the company cuz it is less but there’s other companies that will do the same and actually do it by month I’m just asking you guys to fix that
Response: Thank you for your feedback and for continuing to be our customer. We understand your concerns regarding billing, payment processing, and account charges, and we'd like the opportunity to review them with you in detail. Please contact our Customer Care team at 888-963-9363 so we can go over your billing history, explain any charges on your account, and address any questions regarding payment activity. We'd also like to share a couple of ways to help reduce fees: Make payments of $75 or more to avoid the $4.95 + tax payment processing fee. Enroll in AutoPay, which can also help you avoid the payment processing fee while ensuring your account stays funded. We appreciate your feedback regarding our prepaid billing structure and understand the importance of clear and consistent communication about charges and account activity. Our team would be happy to review your account and discuss any concerns to help provide a better experience moving forward. Thank you for taking the time to share your thoughts with us. Published on July 27, 2026
I was very happy with the service until I received a bill stating I owe $216.69 cause they put down my month before bill on it saying I didn’t pay it I’ve sent two messages and gave them my confirmation number so I’m hoping they will figure out where they made the mistake and fix it
Response: Thank you for your feedback Kimberly. We understand how frustrating it can be when your account balance doesn't match your expectations. After reviewing the account, the balance due is for your current invoice covering electricity usage from June 10, 2026, through July 9, 2026, with a due date of July 29, 2026. We can confirm that this balance has been addressed and added to a deferred payment plan that was requested through one of our live agents. We appreciate your patience while the matter was reviewed and are glad a payment arrangement could be established to help manage the balance. If you have any further questions about your billing or payment plan, please don't hesitate to contact our Customer Care team for assistance. Published on July 27, 2026
Great experience being a customer, no issues.
Response: Nicole, we're pleased to hear you've had a great experience as a customer and that everything has gone smoothly for you. It's wonderful to know your service has met your expectations without any issues. We appreciate you taking the time to share your feedback and are committed to continuing to provide the reliable experience you've come to expect. Thank you for being a valued customer! Published on July 24, 2026
thank you guys huge help hopefully when i’m home the lights are on
Response: Angel, we’re glad our team was able to help. We understand how important it is to have your service working properly, especially when you're away from home. We appreciate you sharing your experience and are happy to hear you’re hopeful everything will be back to normal when you return. If you need any additional assistance, we're here to help. Safe travels! Published on July 24, 2026
I like how easy it is and the message when I’m low balance to pay. As a single mom on a fixed income this is very convenient for flexibility to use money when I need it more.
Response: Hi Annette, Thank you for sharing your experience. We're happy to hear that you find the service easy to use and that the low-balance reminders help you stay on top of your payments. We also appreciate you highlighting the flexibility the service provides, especially when managing a budget and balancing everyday expenses. Our goal is to make account management as convenient and accessible as possible, and it's great to know these features are making a positive difference for you. We'll continue working to provide tools and support that help meet your needs. Thank you for choosing us, Annette! Published on July 23, 2026
Good company service
Response: Hi Cristobal, Thank you for your kind feedback! We're glad to hear that you had a positive experience with our service. Knowing that our efforts made a difference means a lot to our team. We're committed to providing dependable support and quality service, and we look forward to assisting you again whenever you need us. Thank you for choosing us, Cristobal Published on July 23, 2026
No recomiendo Te cobran muchas penalizaciones Sus operadarar no te ayudan en nada NO RECOMIENDO
Response: Hola Joel, Gracias por compartir tu experiencia. Entendemos que te preocupan las penalizaciones que se te cobraron y que sentiste que no recibiste la ayuda que necesitabas por parte de nuestros representantes. Valoramos que nos hagas saber estos comentarios, ya que nos ayudan a identificar áreas de mejora. Nuestro objetivo es brindar información clara y apoyo útil en cada interacción. Nos gustaría tener la oportunidad de revisar tu situación con más detalle y aclarar cualquier cargo o inquietud que tengas. Te invitamos a comunicarte con nuestro equipo de atención al cliente para que podamos analizar tu caso y buscar una solución. Gracias por tus comentarios, Joel. Published on July 23, 2026
I like that. There’s no hassle for credit check or anything like that. It’s very convenient.
Response: Hi Ebrah, Thank you for the 5-star review! We're glad to hear you're enjoying the convenience of our service and the easy enrollment process. We appreciate you choosing Payless Power and look forward to continuing to serve your energy needs. Published on July 22, 2026
It seems as if they can’t process a refund accurately or in a timely fashion. How disappointing.
Response: Hi L, thank you for sharing your feedback. We understand your concerns regarding the refund process and recognize the importance of receiving accurate and timely account resolutions. We appreciate you bringing this matter to our attention and would like the opportunity to review your experience and assist further. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into this for you. Published on July 21, 2026
No está bien q estén cobrando 5 dólares extra aparte de q están cobrando caro no es justo
Response: Hola Alma, Gracias por tu calificación de 1 estrella y por compartir tu opinión. Entendemos tu preocupación sobre el cargo adicional de $5 y el impacto que tiene en el costo total de tu servicio. Agradecemos que te hayas tomado el tiempo para hacernos saber cómo te afecta este cargo. Los comentarios de nuestros clientes nos ayudan a entender mejor sus necesidades y experiencias. Si tienes preguntas sobre los cargos o las opciones de pago disponibles, te invitamos a comunicarte con nuestro equipo de Atención al Cliente para revisar tu cuenta y brindarte más información. Gracias por tus comentarios, Alma. Valoramos tu opinión. Published on July 21, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
