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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
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Response: Thank you for your feedback, Faye. We're sorry to see that your experience did not meet your expectations. We value all customer feedback and would appreciate the opportunity to learn more about what happened and how we can make things right. Please give us a call at 888-963-9363 so we can assist you further. We hope to have the chance to improve your experience in the future. 💙 Published on October 13, 2026
It’s to much wish they had monthly plans
Response: Thank you, Tray, for your review. We understand that having predictable monthly payments can be important when managing your household budget, and we appreciate you sharing your feedback. While our prepaid service offers flexibility and control over your electricity usage, we also offer monthly plan options for qualifying customers. We'd be happy to review the available options with you and see if you qualify for a monthly plan. Please give us a call at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, and one of our representatives will be glad to assist you. Thank you for taking the time to share your experience and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026
Customer service dept charged me a daily usage of 46.00 in error causing my account to go into a negative amt for disconnection causing a hardship to the customer the company does not care about their error and they do not try to help the customer with a payment arrangement even if it’s there fault.
Response: Thank you, Theresa, for your review. We understand your concerns regarding the daily usage charge that you believe was applied in error and the impact it had on your account balance and service status. We recognize how important accurate billing and clear communication are, especially when unexpected charges create financial challenges. We would appreciate the opportunity to review your account, investigate the billing concerns you described, and address any questions about your balance and available options. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM, so we can take a closer look at your account and assist you directly. Thank you for bringing this matter to our attention. Your feedback is valuable and helps us identify opportunities to improve our customer experience. Published on September 29, 2026
I want to know if I use an average of $5 a day for power and deposit $150 on the first day of every month, how is it my deposits run short weeks before the month ends?
Response: Hi Brenda, Thank you for taking the time to share your concerns. We understand why it would be frustrating to see your deposit balance run low before the end of the month when you're expecting it to cover your average daily electricity usage. Energy costs can vary based on actual consumption, weather conditions, appliance usage, and other factors that may affect your daily charges throughout the month. We appreciate you bringing this question to our attention, as reviewing the details of your account can help provide a clearer understanding of what may be impacting your balance. To better assist you and review your account specifically, please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. A representative will be happy to go over your usage and billing details with you and answer any questions you may have. Thank you, Brenda, for your feedback and the opportunity to assist you. Published on September 02, 2026
I need to switch over to a different company this is robbery at it’s finest
Response: Hi Joe, Thank you for taking the time to share your feedback. We understand that concerns about pricing can be frustrating, and we appreciate you bringing this to our attention. We take comments like yours seriously and would welcome the opportunity to review your account and discuss any available options that may better fit your needs. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team will be happy to assist you and address your concerns directly. Thank you for giving us the opportunity to help. Published on August 17, 2026
Looking for grate services
Response: Hi Catarino, Thank you for your interest in our services. We appreciate you taking the time to share your review and let others know you're looking for great service. Our team is committed to providing friendly, reliable support and delivering a positive experience for every customer. If there's anything specific you need, we'd be glad to help connect you with the right solutions and ensure you receive the level of service you're looking for. We look forward to the opportunity to serve you, Catarino! Published on August 07, 2026
They’re over charging the lights I’m not even home and I’m paying $25 a day
Response: Hi C Houston, Thank you for sharing your feedback. I can understand your concern about seeing electric charges that seem much higher than expected, especially when you're not spending much time at home and are seeing costs of about $25 per day. Energy usage and billing can be affected by several factors, including appliances that continue running while a home is unoccupied, HVAC systems, water heaters, or meter readings. We'd like the opportunity to take a closer look at your account and review the usage details with you. Please contact our Customer Care team or send us a private message with your account information so we can investigate your billing and help identify what may be contributing to the higher daily charges. We appreciate the opportunity to assist and work toward a better understanding of your energy usage. Published on July 30, 2026
Me siento cómodo con esta compañía es muy buena
Response: Hola Miguel, Gracias por compartir tu experiencia y por destacar que te sientes cómodo con nuestra compañía. Nos alegra saber que consideras que brindamos un buen servicio y que hemos podido generar esa confianza en tu experiencia con nosotros. Valoramos mucho tus comentarios y también tomamos en cuenta tu calificación de 2 estrellas, ya que nos motivan a seguir buscando maneras de mejorar. Nuestro objetivo es ofrecer una experiencia que cumpla y supere las expectativas de cada cliente. Agradecemos tu confianza, Miguel, y esperamos seguir atendiéndote para brindarte una experiencia aún mejor en el futuro. Published on July 10, 2026
It’s annoying I guess since your making me fill this out to get back to the previous page
Response: Hello Leah, Thank you for taking the time to share your feedback. We understand your experience with being prompted to complete a review before returning to your previous page felt inconvenient. We recognize how important it is to have a smooth and uninterrupted experience when navigating our site, and your input highlights an area where the process can feel frustrating. Feedback like yours helps us better understand where improvements can be made to keep things as quick and user-friendly as possible. We’re committed to making interactions with our services simple and efficient, and your comments will be shared with our team as we continue to improve the customer experience. If you’d like to share more details or need assistance, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you for choosing Payless Power. Regards, Customer Care Published on June 11, 2026
$40 payment made on 01/01/2026
Response: Hi Elizabeth, Thank you for sharing your update. I see that you made a $40 payment on 01/01/2026, and we appreciate you taking care of that. If you’d like to confirm the payment details or review your account, our Customer Care Team is ready to assist you at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure everything is clear and convenient for you. Published on January 02, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
