Definitely not happy.** Just received an email stating that I have only 2 days left on my account, when I was told by the representative that I had in Total 30-35 days on my account with a new account/address. Which would roll over into the next month. So how is it that I’m losing a week or a little more, we’ve only had 2-2½ weeks of electrical use.
Response: Ms Alvarado, To summarize, you are unhappy because you were initially advised that your first payment would last you 30-35 days but you quickly received a message stating that you had 2 days left. Your concern is definitely understandable, and we will review the calls of the folks you spoke with to ensure that customers are not being assured of any particular timeframe. Please note that pre-paid service is similar to filling your car up with gas. The distance you drive, the speed and other factors determine how quickly you empty the tank. It’s the same with pre-paid power. Please visit your Payless Power my account portal for a daily summary of your charges or give us a call at 888 963 9363 and we can review it with you in detail. 888 963 9363 Published on August 26, 2024
Information isn’t up to date. They’re 2 days behind on billing, and they’ll turn your lights off even if you make a payment! If you can get regular lights you should cause pay as you go ends up costing more monthly, and you can’t reach customer service as easily.
Response: Hello- Your review states that Payless Power billing isn’t up to date and is 2 days behind. You also state that you have been disconnected even though you made payment. These issues can be very concerning but there are pretty straightforward explanations. Yes, Payless Power bills 2 days in arrears. Any pre-paid company does this because of the timing that your local utility provides daily meter data. For example, we will receive a meter read from your usage from Monday on Tuesday evening. Then the billing is calculated overnight and an email or text is sent to you Wednesday morning. All prepaid companies have the same schedule because the local utility send the reads out to everyone at the same time. There is no way to expedite this . There are only 2 scenarios in which you would be disconnected after making your payment: 1.) you made a cash payment and the amount was less than the minimum required payment. 2.) you paid the correct amount but the payment posted after the disconnection request already went out. Both instances can be avoided by reviewing the daily invoice you receive in the morning and making the minimum required payment before 12:00 noon that day. Published on July 17, 2024
I have been using them for two years now, I have been pretty happy with them up until Hurricane Berly hit. I am on a daily billing prepaid service and our whole city was down with power and I was still being charged as if I was using full power. Been calling to get this fixed and very hard to reach a person.
Response: Hello- Please note that as a pre-paid provider, our systems our systems are designed to take meter data as provided by Centerpoint, and calculate your daily charges based off that. Centerpoint’s metering systems are designed to assume that if a meter stops providing usage data, that it is actually working… just unable to submit the data. When a natural disaster such as Beryl hits, Centerpoint’s system will unfortunately assume that meters at homes affected by the event are actually still energized, and an estimate is generated. Centerpoint sends this estimated meter read to Payless Power, and we calculate charges based on this just like we do every day. This can be highly alarming to a customers …especially of they are without power for an extended period of time. The good news is that Centerpoint also has a mechanism to correct this. They will generate a monthly meter read at the end of a customer’s 30-day billing cycle and send it to Payless Power. If there is a difference between that monthly read and what you were billed daily, the system will make an automatic adjustment in the form of a credit. This same methodology applies to monthly billed post-paid service as well but its hardly ever noticed because everything is usually adjusted by the time the bill is mailed. However, with daily billed plans, it can be alarming and impactful. Rest assured, that any energy related charges billed to you during the storm outage should be automatically adjusted at the beginning of your next billing cycle. If you cannot wait for this to occur, call us ta 888 963 9363 and we can apply temporary solution until the new billing cycle begins. Published on July 17, 2024
I want to make A payment on my account, and out of nowhere I get a message saying that they are having issues with their credit system or something which is very frustrating because they’re telling me I have to pay again but the money has already been taken out of my account which is frustrating. They said that the payment has been voided I’m pissed. Like refund me my money and then I will pay again once my money is refunded it’s not my fault y’all system is messed up. It already enough that it’s expensive as hell. But now when I go to put money towards my account when I only have a few days left magically messes up. I’m about to start looking for new electricity companies🙄
Response: Ms Baumann- - First let me apologize for any inconvenience. You are correct that Payless Power experience issues with our credit pard payment system on 5/9/24. The resulted in payments approved by the customer’s card company that could not be applied to the customer’s Payless Power account. Due to this we voided all affected payments which in effect, cancelled the payments with the card issuer. We also stopped disconnections until 5/13/24 due to this. If you are still experiencing delays with seeing your pending charge being released, please contact your bank or card company . Each bank has their own time schedule for the release of pending charges. If your bank needs any approval or documentation from Payless Power, let us know and we will be happy to provide it . 888-963-9363 Published on May 16, 2024
Generally I’ve had good experiences with Payless Power, however their website server was down & not allowing me in to pay my bill. I got a disconnect notice so I called customer support to see what I could do about it & was told there wasn’t anything they would do since I should’ve called in to pay over the phone beforehand. So even though the website was down it is the customers fault for not paying sooner. Customer support rep was not sympathetic at all & had a crappy attitude.
Response: Kali- a supervisor is following up with you today to address this situation. Hopefully, we can regain your trust and resolve this to your satisfaction. Published on April 12, 2024
I thing it’s a little pricey
Response: Hello- Your comments state that the service seems expensive to you. A quick review of your billing does show that you only use a very small amount of power each month. Your KWH is in alignment with any other major competitor . There is a $2.00 daily customer fee and please note that you will receive a monthly credit on your bill if you consume under 500 KWH during the month. Feel free to call us at 888 963 9363 if you have any questions. Published on April 12, 2024
Incompetent staff. They left my old account number with an old address on my profile so now I am paying the bills to an apartment that I don’t live at. They confirmed my new address several times. They need to work on how to use a computer and programs properly. I do like the daily usage email. They are cheap, but so far we aren’t having a pleasant experience. Not to mention the fees to do any little thing on the account.
Response: Mr. Hamilton- I was able to review your records and based on your comments, it appears that enrolled for a new account but never moved in the residence. Still the account was active on the day you requested, and some small amounts of power was used there during the 4 days your account was active. There is also a daily customer fee that is applied each dan an account is open. However, we canceled the first account , waived the early termination fee and transferred your remaining balance to a subsequent account you created at the alternate address you ended up moving in to . If you have any questions or feel that your account was handled incorrectly. Please call us at 888 963 9363 to request a written supervisory review. Published on December 15, 2023
I can’t afford it and I’m going to have no power tomorrow
Response: Mr. Bradford- Your review states that you cannot afford to pay your charges. That is a very stressful situation and would cause an extreme amount of stress for anyone in such a position. As a pre-paid provider, Payless Power does have options for customers who find themselves in a tough spot. One is a same day account protection. We offer this when a customer’s balance falls below $0.00 . Please note that once used, it cannot be used again until the account balance is brought to a positive state. We also offer deferred payment plans with easy terms and instant approval. If you have one of these you may not add another unless you accrued a large balance coming out of a heat moratorium. You may apply for either of these options via the automated phone system or your customer portal. If these internal options are exhausted, we suggest that you contact 211 on your wireless phone for a list of utility assistance agencies in your area. Companies that offer payday loan services like Ace Cash Express are also a potential solution for immediate assistance. Published on September 29, 2023
Thank you for making prices easy for card & working with us for light specially with this heat
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 29, 2023
So far it has been OK but still waiting to see more. I just switched over not to long ago so we shall see.
Response: We appreciate your business! Published on August 29, 2023
