Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
I am consistently being locked out of my account, the customer service has not been the best. Rates are high and I’m too busy to have to call and make a payment on my account when they feel like blocking my account. Really considering switching providers
Response: Thank you for taking the time to contact us about your concerns, Ashlye. We understand that it is important for customers like you to be able to access your online accounts, and know it can be frustrating if this is a frequent occurrence. If your portal is saying "blocked for fraud prevention", please attempt to clear the saved browsing data on your device, such as the saved web cache and cookies. If this does not resolve your issue, please reach out to us at 1-888-963-9363 . Keep in mind that, if you are unable to make a payment via the My Account Portal, you will either have to call our automated system, speak with a live representative, or make a cash payment through facilities like MoneyGram. You can enroll a card you own to be used for making automatic payments, so that payments will m.be taken care of even if you cannot call in to process the payment. Published on May 08, 2025
Things are really hard for everyone right now….. I was managing fairly well until y’all started charging a 30$ reconnect fee…. This doesn’t seem like much but for me it makes it a real struggle to try to stay on top of my account… I’m usually sleeping when my notifications come through so I don’t get them until I wake up….or….if it slips my mind, the power goes off while I’m sleeping and of course it’s to late by then…. Before this fee….I highly recommend your company to everyone…. Now it seems , your just like all the rest….
Response: We appreciate you for taking the time to contact us about these concerns, Dana. We understand that you have concerns with the reconnection fee that you are charged, and can see why a disconnection may be stressful. Please keep in mind that it is a customer's responsibility to maintain a positive balance on their account to avoid an interruption of their electricity services. If your balance is below $0, you will have until 12PM noon the same day you go negative to bring your balance to a positive $20 balance and prevent disconnection. If payment is not made, you will be at risk of a disconnection, and will incur a $30 reconnection fee that is broken down into 10 daily installments of $3 per installment. Payless Power recommends that customers enroll a debit or credit card for automatic payments, that way a payment will be made automatically by our system when your balance goes below a certain threshold. If you have any questions or concerns, please contact us at 1-888-963-9363 Published on May 05, 2025
ITS ALWAYS A ISSUE WHEN IM TRYING TO PAY MY BILL LIKE RIGHT NOW
Response: Thank you for taking the time to reach out to us about this concern, Nelson. We understand you are having troubles making payments to your account, and we know that this is an important aspect to your services. If you are having issues processing payments via the My Account Portal at paylesspower.com, you can contact us at 1-888-963-9363 to make a payment with a live representative. We also accept cash payments through services like MoneyGram, using your account number and our receive code 14715. Published on March 31, 2025
It’s difficult to even make my necessities of life after I recently suffered a stroke and heart attack at the same time. Before my stroke I had congestive heart failure and had to have a pacemaker put in. I can’t work anymore, I have lost most of my income because I had an elderly gentleman who i had taken in my rented house that is dilapidated and eaten up by rats in the attic and outside, my pipes burst for the 3 rd time and on the last burst I had to pay for them myself. I am behind on my car note, car insurance, rent, credit cards, i had to pay my mechanic over 700 dollars because I had a faulty electrical system and had a new battery put in i bought from Walmart in from Walmart in the past 4 months and had to buy another one because they said it wasn’t the battery even though it was. I owe the va over 15,000 dollars because I have tri-west with co- pays i owe hospitals, I owe for the alternator i unfortunately had to replace and I could go on and on and on about everything else I am behind on.
Response: Thank you for reaching out to us about these unfortunate circumstances, Wandie. We know it is stressful to be in such a situation. We will have a supervisor reach out to you to discuss options. Published on March 24, 2025
Awesome thank you got everything done that I needed to get dine
Response: Thank you for taking the time to leave us a rating. If you have any questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 26, 2025
my plan is too expensive
Response: Thank you for taking the time to leave us feedback on this matter, Ngoc. We understand you are experiencing your concerns with your current electricity plan, and can understand if you may be worried about this. You can always review your current plan's rate on it's Electricity Fact's Label via the My Account Portal at paylesspower.com If any further assistance is needed, feel free to contact us at 1-888-963-9363 Published on February 20, 2025
I’m giving this rating because they turned off power for 2 dollars when it’s freezing. Now I have to pay for someone else bill definitely won’t let them stay in a freezing apartment. What a shame
Response: Thank you for your feedback on this matter, Monicqua. We understand that you have concerns about a disconnection of your services, and know that can be a stressful situation to deal with. If services were disconnected for having a balance below $0, then a payment must be made to the account to bring you balance to at least positive $20. With this amount, your services can be restored and you will have additional funds for future energy usage. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on February 19, 2025
Not as good as I thought. Disappointed
Response: We appreciate you for taking the time to leave your feedback, Krystal. If you have any questions or concerns about your services, you can reach out to us at 1-888-963-9363 Published on February 10, 2025
Y’all are alright
Response: We appreciate your feedback, Ca-Shayla. If you have any questions or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 10, 2025
I like the convenience of prepaid but I know that the kWh fluctuate toooooo much especially when I only have certain things plugged up, and I deliberately do not use certain appliances or lights. It’s unreasonable for me to fluctuate from 11 kWh to 80 something kWh. That’s way too wide of a range.
Response: Hello RaeAnne, thank you for contacting us about this issue. We understand that you have concerns with your recent billing and usage, especially regarding the price per kWh potentially fluctuating. The importance of understanding your billing cannot be overstated, and we want to make sure customers have clarity on their charges. You are currently enrolled in one of our 6-month prepaids. These plans have a fixed rate, therefore the rate that Payless Power charges per kWh is fixed, and does not change during the plan time period. Fluctuations in the actual kWh used may be attributed to a variety of factors, including the effects of the winter weather on appliances. You can always review your electricity consumption via the smartmetertexas.com website, which does break down your usage into 15-minute intervals. If you have any further inquiries, please contact us at 1-888-963-9363 Published on February 06, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
