En Español 866.963.9353
PO Box 975428
Dallas, TX 75397-5428

Power Outage – Who To Call

We know that a loss of power causes a disruption to your life and we want to help you get power restored as quickly as possible. We are happy to answer your questions and point you in the right direction. You can reach us toll-free at 1-866-963-9353.

Who to Call if You Have Lost Power

To report outages, downed wires or damage to your electric meter, you’ll need to contact your local Transmission and Distribution Utility (TDU, that’s the company that takes care of the poles and wires in your area). Be sure to program their number into your cell phone before severe weather strikes. If you’re not sure which company serves your area, then please click this link to see a map.

AEP TEXAS CENTRAL: 1-866-223-8508
AEP TEXAS NORTH: 1-866-223-8508
CENTERPOINT ENERGY: 1-800-332-7143
ONCOR (formerly TXU Electric Delivery): 1-888-313-4747

What to Do if You Have Lost Power

What our customers are saying

See why our power customers say we're the best electricity provider in Texas!

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen
Published on July 21, 2017

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster
Published on August 10, 2017

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney
Published on December 02, 2017