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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Worst electric company ever. These thieves charged my card without my authorization. Rates change everyday. No transparency. These people legit suck.
Response: Hi Chris, Thank you for sharing your feedback. We understand that concerns about unauthorized charges, changing rates, and transparency can be frustrating, and we appreciate you bringing these issues to our attention. Your comments highlight important concerns, and we want to ensure they are thoroughly reviewed. Our goal is to provide clear information about billing and account activity, and we would welcome the opportunity to look into what occurred with your account. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team can review your account details, investigate the charge in question, and address any questions you have regarding your rate plan and billing. Chris, we value your feedback and look forward to assisting you. Published on August 11, 2026
Too damn high!!!
Response: Hi Laura, Thank you for taking the time to share your feedback. We hear your concern about costs and recognize how important it is to feel that you're receiving good value for the price you pay. Energy expenses can have a significant impact on a household budget, and customers deserve clear information and options that fit their needs. Our goal is to provide transparent plans and resources that help customers make informed decisions about their service. If you'd like to review your current plan or explore available options, our team would be happy to help identify solutions that may better align with your needs. We appreciate your feedback, Laura, and the opportunity to serve you. Published on August 07, 2026
Too damn high!!!
Response: Hi Laura, Thank you for taking the time to share your feedback. We hear your concern about costs and recognize how important it is to feel that you're receiving good value for the price you pay. Energy expenses can have a significant impact on a household budget, and customers deserve clear information and options that fit their needs. Our goal is to provide transparent plans and resources that help customers make informed decisions about their service. If you'd like to review your current plan or explore available options, our team would be happy to help identify solutions that may better align with your needs. We appreciate your feedback, Laura, and the opportunity to serve you. Published on August 07, 2026
Turn lights back on
Response: Hi Demetrius, Thank you for your feedback. We understand how important it is to have your lights restored quickly when service has been interrupted. We appreciate you bringing this to our attention, and we do show that your service was reconnected within 45 minutes of your payment processing on 8/5/2026. Our goal is to restore power as promptly as possible after payment is received so customers can get back to their normal routines. Thank you for choosing us, Demetrius. If you have any questions about your account or service, our Customer Care team is always here to help. Published on August 06, 2026
La peor compañía en menos de 15 dias recargue con 175 dolares,,, y lo peor solo llego a dormir al apartamento, por mi trabajo el resto del dia no hay nadie en casa,
Response: Hola Mirna, Gracias por compartir tu experiencia. Entendemos tu preocupación por tener que añadir $175 a tu cuenta en menos de 15 días, especialmente cuando el apartamento está desocupado la mayor parte del día y solo estás en casa para dormir. Agradecemos que nos hayas informado sobre esta situación. El consumo de energía puede verse afectado por varios factores, como el aire acondicionado, los electrodomésticos y otras fuentes de consumo eléctrico, incluso cuando la vivienda no está ocupada. Nuestro equipo de Atención al Cliente puede revisar tu cuenta y tu historial de consumo contigo para ayudarte a comprender mejor los cargos y el consumo diario que se reflejan en tu cuenta. Gracias de nuevo por tus comentarios, Mirna. Te animamos a que te pongas en contacto con nosotros directamente para que podamos analizar tus inquietudes con más detalle y ayudarte. Published on August 06, 2026
I have had horrible experiences with this company. My payments are not adding up. Bal is never reflecting correctly
Response: Hi Angela, Thank you for sharing your feedback. We understand your concern regarding payments and a balance that does not appear to be reflecting correctly on your account. When account details don't align with expectations, it's important to have a clear understanding of the activity and charges involved. We appreciate you bringing this to our attention. Our Customer Care team can review your account history, payments, and balance details to help clarify any discrepancies and ensure you have accurate information about your account. Thank you, Angela, for taking the time to let us know about your experience. We encourage you to reach out so we can take a closer look and assist further. Published on August 06, 2026
My account started off great and now I’m spending about five to $600 a month on a one bedroom apartment. Payless power is charging me almost 50 to 70 kW a day and I’m only home for maybe six hours out the whole day. I’ve already replaced a lot of things that the apartment. Even AC unit has been replaced bill. Still coming up. High Payless power won’t do anything about it.
Response: Hi Moises, Thank you for sharing your experience. We understand your concern with seeing higher-than-expected energy costs, especially when you're away from home for much of the day and have already taken steps to improve efficiency, including replacing items in the apartment and the AC unit. Your feedback is important, and we recognize how frustrating it can be when usage doesn't seem to match your expectations. Energy consumption can be affected by a variety of factors, including appliances, HVAC operation, property conditions, and other sources of electrical demand. We encourage you to contact our Customer Care team so we can review your account details, discuss your daily usage patterns, and help identify resources that may provide additional insight into your consumption. We appreciate you bringing this to our attention, Moises, and look forward to the opportunity to assist you further. Published on August 06, 2026
Absolutely the WORST ELECTRICITY COMPANY. Talking to customer service is virtually impossible. I received a disconnection notice and made the payment before the time they allotted, and they still disconnected my service even though my account shows a positive balance and 3 days remaining! I’ve been on hold for 30 minutes and still 144 people in front of me in the que. I live in texas and the heat index is 116!
Response: Hi Kiersten, Thank you for taking the time to share your experience. We understand your frustration with receiving a disconnection notice, making your payment within the allotted timeframe, and then finding your service disconnected despite your account showing a positive balance and remaining days of service. We also recognize how concerning this situation is during extreme Texas temperatures, especially when you're experiencing long wait times while trying to get assistance. Your feedback regarding both the disconnection and the difficulty reaching Customer Care is important. We'd like the opportunity to review your account details, confirm when the payment was received, and investigate why the disconnection occurred so we can provide accurate information and assistance. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into this matter further and work toward a resolution. Thank you for bringing this to our attention, Kiersten. We look forward to assisting you. Published on August 04, 2026
Company is trash and all it looks like is a money grab! How the hell do I put $30 on my lights and the very next day you telling me my balance is low. There is no way in hell I’m using that much electricity when nobody is home half the day. I out money on them at least 3 to 4 times a week and that’s outrageous. I will be going with another company as soon as possible this is ridiculous!!!
Response: Hi Marvin, Thank you for taking the time to share your feedback. We understand your concerns regarding the frequency of adding funds and the rate at which your balance appears to be decreasing. Questions about energy usage and account balances are important, and we appreciate you bringing this to our attention. At this time, we were unable to locate an account for you here at Payless Power using the information provided in the review. Because of this, we have not been able to review the account details related to your experience. Please give our Customer Care Team a call at 1-888-963-9363 during our standard business hours, Monday through Friday from 9:00 AM to 5:00 PM, at your earliest convenience so that we can discuss your experience and gather the information needed to better assist you. We look forward to speaking with you. Published on August 03, 2026
Una queja más de esta compañía y de sus operadoras solo te habla. No para ayudarte solo para recordarte lo que ya sabes te costan la luz no les importa nada ni que estamos en lo más alto de calor en el verano a 100 grados y tengas niños en casa NO RECOMINDO ESTA COMOAÑIA
Response: Gracias por compartir su experiencia. Lamentamos que se sienta de esa manera y entendemos que las altas temperaturas del verano pueden generar preocupación, especialmente cuando hay niños en el hogar. Nos gustaría aclarar que nos comunicamos con usted para revisar su cuenta y explicarle las opciones de asistencia interna disponibles, así como la manera en que funcionan. Además, también le proporcionamos información sobre programas de asistencia externos, incluyendo recursos como llamar al 211 o comunicarse con ACE CASH EXPRESS, en caso de que necesitara apoyo adicional. Nuestro objetivo siempre es ayudar a nuestros clientes a mantenerse informados sobre las opciones disponibles para evitar interrupciones del servicio cuando sea posible. Si tiene alguna pregunta adicional o desea revisar nuevamente su cuenta, con gusto podemos ayudarle. Por favor, comuníquese con nuestro equipo de Atención al Cliente al 888-963-9363. Estamos aquí para apoyarle y revisar cualquier alternativa que pueda estar disponible para usted. Published on July 31, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
