What is going on ? I didn’t even have the lights on sat or sun and a bill occurred today. This is such a faulty company.
Response: Hello Johnathan, and thank you for contacting us about this issue. We know that not having electricity services can be stressful experience. To assist with this matter, a supervisor will be reaching out to you. Published on March 24, 2025
What is going on ? I didn’t even have the lights on sat or sun and a bill occurred today. This is such a faulty company.
Response: Hello Johnathan, and thank you for contacting us about this issue. We know that not having electricity services can be stressful experience. To assist with this matter, a supervisor will be reaching out to you. Published on March 24, 2025
DONT DO IT.. as a senior citizen on a fixed income my average light bill on a weekly basis is $120. That means I play close to $500 a month for service with this company. I do not suggest anyone to get involved with this company unless you approved of being ripped off… senior citizen, should have rights and should not be treated like this. I do not advise anybody to ever do business with this fraudulent company.
Response: Thank you for taking the time to give us feedback on this issue, Kenneth. We understand you may have some concerns with your electricity billing and the overall charges you have received, and Payless Power knows that understanding your billing is vital to you. Please keep in mind that Payless Power charges customers based on the amount of electricity you consume, and your home seems to be consuming a high amount of electricity every day. We always recommend that customers review their billing via the My Account Portal at paylesspower.com You can also utilize the smartmetertexas.com website, which will break your consumption down into 15-minute intervals so you can see when you consume the most amount of electricity. Since your home appears to be small and older, we would recommend you or any potential landlord to hire an electrician. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on March 24, 2025
Worst company ever!!! They will put a switch hold on you but their supposed to be PRE-PAID. then they will charge you $99 just for wanting to switch to another company!!!! SCAM!!!!!!!! SCAM!!!!! SCAM!!!!!! IM SPENDING $20/DAY and they won’t even let me change companies unless I give them another $99 on top of what I’m already paying DAILY!!!!!!!
Response: Thank you for taking the time to give us your feedback on this important matter, Amy. Payless Power can see you are experiencing issues with account Switch Holds and the Early Termination Fee. We understand that addressing these concerns is important for you and your services. Customers will have a Switch Hold placed on their meter if they agree to enter into a Deferred Payment Plan with Payless Power. This Switch Hold is advised to the customer when the Deferred Payment Plan is initially set up. You can remove the Switch Hold by calling us at 1-888-963-9363 and paying off your remaining Deferred Payment Plan balance with a live representative. Our 6 and 12-month plans have an Early Termination Fee of $99 should your services end before that term is up. This information can be reviewed via the My Account Portal at paylesspower.com on the Electricity Facts Label document. Finally, Payless Power charges customers based on the amount of electricity you consume, and the amount you are billed for is included with the daily billing notification texts that we send each morning. Your billing can also be reviewed on the My Account Portal at paylesspower.com If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 17, 2025
so many complaints don’t even know where to start
Response: We appreciate your feedback on this matter, Quwenetriese. We see that you may have some concerns with the services you are receiving, and we know its important to get assistance with this matter. You can contact us at 1-888-963-9363 for assistance. Published on March 11, 2025
so many complaints don’t even know where to start
Response: We appreciate your feedback on this matter, Quwenetriese. We see that you may have some concerns with the services you are receiving, and we know its important to get assistance with this matter. You can contact us at 1-888-963-9363 for assistance. Published on March 11, 2025
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
This system is ridiculous
Response: Thank you for taking the time to contact us about this concern, Dominic. We understand you may have some issues regarding your services, and we know it is vital to get assistance on this matter. Please contact us at 1-888-963-9363 for any assistance. Published on March 10, 2025
HORRIBLE COMPANY. WHO doesn’t have outside emergency phone line to call??? This company. 10/10 don’t recommend.
Response: Thank you for reaching out to us about this issue, Jerica. Payless Power understands the importance of having customer assistance available at critical moments outside of our standard business hours. Payless Power has live representatives available to assist you for any of your account's needs between Monday and Friday, from 9:00 AM to 5:00 PM. We provide the option for after hours email support during the following hour 5:00 PM to 9:00 PM on Monday through Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on March 10, 2025
