
Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Just starting service was a nightmare. They were content to let me and my family sit in the 110 degree heat all weekend instead of get up and get it done. I had to do all the leg work, that should’ve been my first clue as to how they treat customers. Fast forward 2 weeks, I’m basically robbed over the weekend, and because I’m a new customer, they will not help me at all to get my power back on after they cut it off yesterday. We’re under a heat advisory, and they don’t care that being robbed was traumatic enough, now we gotta sit with no air, can’t cook anything to feed my family, and clearly can’t get a room, because I was ROBBED. They are heartless and care nothing about their customers which ironically, are the only reason they have jobs to begin with. Yes, I’m a new customer, after this, I will not be an old customer. HEAT ADVISORY, KIDS AND DOGS AND NO FOOD. YOU PEOPLE ARE GEMs….. And now, they won’t send the verification code so I can post this……
Christina P.
in Powderly
Published on August 06, 2025
Response: Hi Christina, Thank you for taking the time to share your experience. We hear your frustration and understand how deeply upsetting it must be to face multiple challenges—especially during a heat advisory and after such a traumatic event. It’s clear that the start of your service didn’t meet your expectations, and the recent disruption has added significant stress to an already difficult situation. We recognize how critical reliable service is, especially when your family’s comfort and safety are at stake. We want to help resolve this as quickly as possible. We will have a specialist reach out to you shortly. We’re committed to finding a solution that prioritizes your immediate needs. Thank you again for your feedback, Christina. It’s important to us, and we’re here to support you. Published on August 06, 2025
This company sucks! They left me in the dark and heat after i requested service same day and my previous company was set up to also turn off service that day. After sitting in heat for hours 8 called them and told them I made the payment they wanted and asked when would they turn on my service. They proceeded to tell me that I had requested another company for service but 8 did not. I was inquiring with several companies but decided to go with Payless because I used them before.. so now they said I won’t have service until tomorrow.. can’t get refund for 5-7 business days and got hung up on!
Tanya G.
in Galveston
Published on August 05, 2025
Response: Hi Tanya, Thank you for taking the time to share your experience. I understand how frustrating it must have been to be without power, especially after making a payment and expecting same-day service. Sitting in the heat for hours while trying to get clarity on your account is not something anyone should have to go through. It sounds like there was a miscommunication regarding your service request, and I can see how that added to the stress of the situation—especially when you were relying on Payless to be your provider. Being told your service wouldn’t start until the next day and then experiencing a dropped call only made things worse. We want to make this right. We will have a specialist reach out to you shortly to discuss this issue. We appreciate your patience and the opportunity to improve your experience. Published on August 05, 2025
Why don’t you have special rates for senior citizens and for customers that have been with you over 6 years you know your energy have quadruple in the last 2 years we are paying for AI connections that we have nothing to do with that raise the electric service, it gets so hot here in Texas you can barely use any appliance or anything to keep electric service, we are competing with the regular electric company paying $260 a month basic electric and if the weather change it goes up to 350 a month that is not Payless power that is just regular TXU. And reliant, that is there rates I thought this was a reasonable service but throughout the years you have raise your rates so high we are competing with TXU and reliant what’s up on that, at least they have something for the seniors.
Claudette W.
in Dallas
Published on August 04, 2025
Response: Hi Claudette, Thank you for sharing your concerns. You've highlighted some important points about affordability, loyalty, and the challenges of managing electricity costs in the Texas heat. We hear you—navigating high energy bills, especially during extreme weather, can be incredibly frustrating. Your long-term commitment as a customer is valued, and we understand why you'd expect that to come with added benefits. While we don’t offer senior-specific rates, and our pricing remains consistent with the contracted rate throughout your term, we’re always looking for ways to improve the value we provide. Our goal is to offer straightforward, prepaid service without hidden fees or unexpected changes, and we know that transparency matters. If you'd like, we can take a closer look at your account to ensure you're on the most suitable plan for your usage. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM and we would be happy to review your plan. We also have tools that can help you monitor and manage your energy consumption more effectively. Published on August 04, 2025
Can’t rate yet just trying your service
Maria M.
in Pasadena
Published on July 29, 2025
Response: Hi Maria, Thank you for taking the time to share your thoughts! We hear you—trying out a new service can come with a mix of curiosity and questions. It’s great to know you’re giving us a shot. We completely understand that you’re still in the early stages, and we want to make sure your experience is smooth and positive from the start. If there’s anything you need or if questions come up along the way, we’re here and ready to help. Published on July 29, 2025
If giving 0 star was possible I would have give them 0 star!!!!!! 😡😡😡 They’re fraud, thieves be aware !!!!!! Since I tried hard to avoid being disconnected so they can charge me a $30 fees they’re now charging me $10 a day for a 1 bedroom 1 bath So be aware of this fraud and thieves company I won’t stop writing reviews to help others not to be scam like me !!!!!!
Jeanine K.
in Euless
Published on July 28, 2025
Response: Hi Jeanine, Thank you for taking the time to share your experience. We understand how frustrating it must feel to see unexpected charges, especially when you've made efforts to avoid them. It’s clear that this situation has caused a lot of stress, and we want to make sure your concerns are fully heard and addressed. We’ve reviewed your comments and want to better understand the details around the daily charges and the disconnection issue you mentioned. Our goal is to ensure transparency and fairness in all billing practices, and if something doesn’t seem right, we’re committed to investigating it thoroughly. To move forward, we’d like to connect with you directly to review your account and clarify any confusion around the fees. If there’s been an error, we’ll work to correct it. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account details so we can better assist you. Published on July 28, 2025
I tried to make a payment over the phone numerous times, your automated system is terrible. You need to be able to change cards thru the menu. Ridiculous.
Deanna M.
in San Angelo
Published on July 28, 2025
Response: Hi Deanna, Thank you for taking the time to share your experience. I hear your frustration with the automated phone system and the difficulty you had trying to update your payment method. That kind of inconvenience can be incredibly frustrating, especially when you're just trying to take care of something quickly. We understand how important it is for our systems to be intuitive and efficient. Your feedback about the inability to change cards through the menu is valuable, and it's something we're actively reviewing to improve the experience for all our customers. In the meantime, if you're still needing assistance with your payment or would prefer a different method, we’d be happy to help directly. You can reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM, and we’ll make sure it gets taken care of smoothly. Published on July 28, 2025
This is a rip-off company, I rather switch to a company where I can pay 150 for a month rather than keep paying 75 every ******* week when I’m barely even home to use any electricity and on top of that it’s the summer and I can’t even use my fan or AC without them charging 3 or 4 dollars per kWh. When it’s supposed to be 17 cents per kWh. I Absolutely hate using this scamming company and I don’t recommend to NOBODY.
Carrie S.
in Houston
Published on July 25, 2025
Response: Hi Carrie, Thank you for sharing your feedback. We understand how frustrating it can feel when your electricity costs seem high—especially when you're not home often and trying to stay cool during the summer. When temperatures rise, even minimal use of appliances like fans or air conditioners can lead to noticeable increases in energy usage. This is because cooling systems often work harder and run longer to maintain comfort, which can drive up your overall consumption. We also want to clarify that our rate per kilowatt-hour does not change. What can vary is the total amount billed, which is directly tied to how much electricity is used during the billing period. We’d really like the chance to review your account with you and help identify tools that better fit your lifestyle—whether that’s usage tracking, budget billing, or tips on how to get your usage down. If you're open to it, we’re here to help you find a solution that works better for your needs. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 25, 2025
Find another provider. Save yourself the headache and stress!!!! I have been trying to add money to my account for several days now. Since Thursday .. Today is Monday!!! The automated system has been down as well as the online site and the phone is constantly busy and just hangs up!! I have received a disconnection order because I am not able to pay as well as the fees due to their system error.. What a joke.. This is ridiculous. You all need to be reported!!!!
JB B.
in Houston
Published on July 22, 2025
Response: Hi Jonte, Thank you for sharing your experience. I understand how frustrating it must be to face repeated issues when trying to make a payment—especially when time-sensitive matters like disconnection notices and fees are involved. It’s clear you’ve made several attempts to resolve this, and it’s not acceptable for you to be left without a working solution. We hear you, and we want to help. To get this resolved as quickly as possible, please call our Customer Care team at 1-888-963-9363 during standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. A representative will be ready to review your account, address the disconnection order, and work with you on any fees that may have resulted from system issues. We appreciate your persistence, Jonte, and we’re committed to helping you get this sorted. Published on July 22, 2025
Not helpful or considerate of others going through hardships, I’ve had my electricity cut off multiple times due to unforeseen circumstances but payless power didn’t care no money no power i’m considering another power source very disappointed in my experience with this service would not recommend to family or friends.
DeJarin M.
in Grand Prairie
Published on July 22, 2025
Response: Hi DeJarin, Thank you for sharing your experience. We understand how difficult it can be to face unexpected hardships, especially when it affects something as essential as electricity. It’s clear that this situation has caused a lot of frustration, and we hear your concerns. We recognize that reliability and compassion are especially important during challenging times. While our policies are designed to ensure consistent service for all customers, we also know that every situation is unique and deserves thoughtful attention. We’d like to explore any available options that might better support your needs moving forward. If you're open to it, please reach out to our Customer Care team directly at 1-888-963-9363 during standard business hours so we can take a closer look at your account and discuss possible solutions tailored to your circumstances. Your feedback is valuable, and we’re committed to improving how we serve our community. Published on July 22, 2025
They took down my email wrong so I can’t log in to pay and service is going to be disconnected over the weekend. What kind of electric company just isn’t available over the weekend to accept payments. The automated system is BROKEN! Unacceptable.
Martha S.
in Tyler
Published on July 22, 2025
Response: Hi Martha, Thank you for taking the time to share your experience. I can see how frustrating it must be to face login issues when you're trying to make a payment—especially with the weekend approaching and limited access to support. It sounds like the email on file may have been entered incorrectly, which is preventing you from logging in. We understand how important it is to have reliable access to your account and payment options, especially when time is critical. To help resolve this quickly, we encourage you to reach out to us through our contact page at paylesspower.com/contact-us. We offer support through messaging options that are monitored after hours, so you don’t have to wait until Monday to get help. Published on July 22, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
Christine M. in Killeen
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
Julia L. in Webster
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
Kalandra H. in McKinney
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.