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Payless Power Reviews

Read reviews from Payless Power customers

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Why Choose Payless Power

Transparency, Everyday Low Rate, and Responsive Customer Support

People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.

Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.

This company sucks ass !! The rates are ridiculous I called three times waited on hold 20 plus mins each time just for the representative to hang up on me once the call was connected .

Response: Thank you, ShuTerra, for your review. We understand your concerns about electricity rates and the difficulty you experienced when trying to reach our Customer Care team. We also recognize how frustrating it can be to wait on hold and then not get the assistance you were seeking. We'd appreciate the opportunity to look into your experience and address your concerns directly. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can review your account, discuss your rate concerns, and learn more about your interactions with our team. Thank you for sharing your feedback. It helps us identify opportunities to improve both our service and customer experience. Published on September 29, 2026

Worst energy company In all of Houston. These idiots and low life’s will cut off your power even though you’ve made a payment. Everyday it’s something new. No body ever knows what’s going on. Just a company full of idiots working out a call center

Response: Hi Chris, Thank you for taking the time to share your feedback. We understand your frustration regarding the concerns you raised about payments, service interruptions, and the difficulty of getting clear answers when you needed assistance. Reliable service and accurate account information are important, and we appreciate you bringing these issues to our attention. Feedback like yours helps us identify opportunities to improve both our communication and the overall customer experience. We would like the opportunity to review your concerns in greater detail and ensure your account has been properly addressed. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into the situation and provide further assistance. Thank you again, Chris, for sharing your experience. We value your feedback and would welcome the chance to assist you further. Published on September 24, 2026

Today I write this review because I’m upset with my situation with payless power, my portal balance didn’t update and the representative I spoke with couldn’t help me. Now I’m sitting in a hot apartment with a toddler until my power comes back on EVEN though I PAID!!!! This is so ridiculous I’m a paying customer I paid $53.23 and I got my power disconnect for nothing. My balance should be $0 with a positive amount.. I’m very upset and find it even more ridiculous that I can’t get through on the phone to payless power cause there are 200+callers my rating is a big fat ZERO. I’ve been with this company for 3years ever since there new update a few months back it has been bad

Response: Hi Vena, thank you for sharing your feedback. We understand your concerns regarding your account balance, payment posting, service interruption, and the difficulty you experienced reaching our customer service team. We recognize how important it is for payments to be reflected accurately and for service to remain uninterrupted, especially when there are urgent household needs involved. We'd like the opportunity to review your account and payment details further. Please contact us at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can assist you and address your concerns. Thank you for choosing Payless Power. Published on September 23, 2026

the electricity is very expensive – it’s $20.00 every 2 days. I would like to switch to another prepay electric company

Response: Hi Anavel, thank you for sharing your feedback. We understand your concerns regarding energy costs and appreciate you taking the time to let us know about your experience. Our goal is to provide customers with tools to monitor usage and manage their accounts effectively. We'd welcome the opportunity to review your account and discuss your concerns further. Please contact us at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can assist you. Thank you for choosing Payless Power. Published on September 23, 2026

Switching only because my daily charge is 13 something which is rough $400 . I have never paid $400 monthly for a light bill . Only lasted two months and decided to switch since the bill was getting higher.

Response: Hello Regina, We’re sorry to hear that your experience with Payless Power did not meet your expectations. We completely understand how frustrating and concerning it can be to see charges that are significantly higher than anticipated, especially when compared to what you’ve paid in the past. Please know that account charges are based on the number of kilowatts per hours (kWh) used, along with any additional applicable fees or adjustments. These may include payment processing fees for payments made under $75, reconnection fees when applicable, and account adjustments resulting from true-ups received. We understand how important it is to have clarity regarding your electricity costs, and we regret that your experience ultimately led you to choose another provider. We appreciate your feedback and the opportunity to address your concerns. Thank you, Payless Power Customer Care Published on September 18, 2026

I ended up canceling my service because the rates were ridiculous. I’ve never paid anywhere close to this much for electricity. My bill was over $300 for not even a full month, and I don’t even use that much electricity. Compared to what I’ve paid in the past, the rate was nearly four times higher. I definitely recommend checking the rates and all the charges carefully before signing up. I switched companies because I couldn’t justify paying that much every month.

Response: Thank you for sharing your feedback, Eduardo. We understand your concerns regarding the cost of your electricity service and can appreciate how frustrating it can be to see charges that feel significantly higher than what you've experienced in the past. We also recognize that receiving a bill of more than $300 for a partial month would understandably lead you to closely evaluate your options. We appreciate you taking the time to share your experience and your perspective on reviewing rates and charges before enrolling. Customer feedback like yours is important because it helps us better understand the concerns our customers face when managing their energy costs. We would welcome the opportunity to review your account and discuss the charges you experienced in greater detail. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our representatives can review your account history, answer questions about your billing, and provide additional information regarding your service. Thank you for your feedback, Eduardo. We appreciate the opportunity to learn from your experience and assist you further. Published on September 17, 2026

Rates a little high for a apt

Response: Thank you for sharing your feedback, Sadarius. We understand that energy costs are an important concern, especially when living in an apartment, and we appreciate you taking the time to let us know how you feel about the rates. We recognize that managing monthly expenses can be challenging, and we value hearing directly from our customers about their experiences. We'd like the opportunity to learn more about your situation and review your account with you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team can discuss your concerns, answer any questions you may have about your charges, and review any available options. Thank you for being a customer, Sadarius. We appreciate your feedback and look forward to assisting you. Published on September 17, 2026

Extension time is not great one whole day is not enough to come up with payment for bill putting a hold on lights is also a problem adding up how much I pay weekly for prepaid lights is the same as a monthly bill and over there’s no 24hr assistance when needed very disappointing and displeased as a customer

Response: Thank you for sharing your feedback, Alexandria. We appreciate you taking the time to let us know about your experience. We understand your concerns regarding the length of extension time, the challenges of coming up with funds quickly, hold requests on service, and the availability of assistance outside of standard business hours. We recognize how important it is to have flexible options and timely support when managing your electric service. Your comments are valuable and help us better understand where customers see opportunities for improvement. We'd like the opportunity to review your concerns in more detail and discuss any available options that may help with your account. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team will be happy to review your account and address your concerns directly. Thank you for being a customer, Alexandria. We appreciate your feedback and the opportunity to assist you. Published on September 17, 2026

I’m ready to end my contract , I barely be home because of work so I don’t see how I’m consuming 10-16 dollars a day.

Response: Hi Amber, We appreciate you sharing your experience. We understand your concern about seeing daily charges of $10 to $16 when you are away from home for work most of the time, and we recognize why that would lead you to question your current service and contract. Because billing and usage details are specific to your account, our Customer Care Team can review your account history, usage, and charges in detail to help identify what may be contributing to the costs you're seeing and discuss available options with you. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We look forward to speaking with you and helping to review your concerns. Published on August 25, 2026

Worst electric company ever. These thieves charged my card without my authorization. Rates change everyday. No transparency. These people legit suck.

Response: Hi Chris, Thank you for sharing your feedback. We understand that concerns about unauthorized charges, changing rates, and transparency can be frustrating, and we appreciate you bringing these issues to our attention. Your comments highlight important concerns, and we want to ensure they are thoroughly reviewed. Our goal is to provide clear information about billing and account activity, and we would welcome the opportunity to look into what occurred with your account. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team can review your account details, investigate the charge in question, and address any questions you have regarding your rate plan and billing. Chris, we value your feedback and look forward to assisting you. Published on August 11, 2026

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023