En Español 866.963.9353
PO Box 975428
Dallas, TX 75397-5428

How can we help?

Frequently Asked Questions

At Payless Power, we strive to offer the highest level of customer service possible. An important part of that is answering questions from both our new and existing customers

Service

Q: How long does it take to connect service?

Q: How long does it take to connect service?

If your home has a standard smart meter, new service will usually be connected in 4 to 6 hours. However, there may be delays if the meter cannot be activated remotely or if a permit is required by your city. If your order is not submitted until after 6:30 PM, service may be delayed until the following operational day.

Q: Does Payless Power provide service in my community?

Q: Does Payless Power provide service in my community?

More than 400 communities throughout Texas are deregulated. To see if you live in a deregulated community and can receive Payless Power services, check out this list.

It’s only going to get hotter in Texas. Stop wondering who has the cheapest rates in Texas, and let Payless Power do the work for you. SHOP RATES today for our prepaid electricity service, and feel better about your power bill.

Q: How much can I save with prepaid electric service?

Q: How much can I save with prepaid electric service?

Due to the fluctuations of electricity rates, we can’t give you a firm number for what you’ll be saving. But we can tell you that our customers happily report saving up to 27% compared to other electricity plans and providers! We help you access low kilowatt-hour (kWh) rates around the state, which helps you save automatically. Furthermore, prepaid electricity gives you control because you only pay for what you use. Daily usage notifications also keep you in the know about how much power you consume, so you can take steps to conserve electricity.

Q: How long does it take to reconnect service?

Q: How long does it take to reconnect service?

Service will usually be reconnected within 2 hours unless the meter cannot receive the reconnection signal remotely. In these cases, a technician will have to travel to your home, which may push reconnection back to the following operational day.

Q: How do I transfer my service to a new address?

Q: How do I transfer my service to a new address?

Payless Power cannot “transfer” service, but we can create a new account for you at your new address. Please call us at 888-963-9363 during regular business hours for assistance.

Q: How do I cancel service?

Q: How do I cancel service?

Please note that your account is not automatically cancelled once funds are depleted or when a disconnection occurs. The account will remain open, and additional charges may accrue. To cancel service, please call our customer care department during regular business hours so we may confirm your identity. Once your final invoice is generated, you will be eligible for a refund of any remaining balance.

Q: I just started service but haven’t received a text update. What do I do?

Q: I just started service but haven’t received a text update. What do I do?

The Payless Power billing system cannot issue account balance updates until we receive confirmation that the service has been turned on by your transmission and distribution service provider (TDSP). Once we receive notice that your account status has changed to “active,” you will begin receiving your daily updates the following morning.

Billing

Q: Can I get a paper bill?

Q: Can I get a paper bill?

Payless Power offers a convenient prepaid electric utility service, which means you will not receive a paper bill for your electric usage at the end of the month. Instead, you will place funds in your account in advance of your usage. Payless Power then receives daily meter reads and prepares a daily invoice each morning. These daily charges are deducted from your available account balance, and a text or email is sent to you showing the charges and your remaining funds. Using prepaid energy is similar to putting gas in your car: you “fill up your tank” by adding funds to your Payless Power account, and keep an eye on the “gauge” to determine when you need to refuel before the balance falls below $0.00.

Also, please note that our billing runs two days in arrears. For example, we would receive a meter read on Tuesday evening reporting power usage for the preceding Monday. The Payless Power billing system then calculates your charges early Wednesday morning and subtracts these charges at that time, so the invoice you receive Wednesday morning bills you for usage on Monday. These dates are included in your text updates to prevent any confusion.

Q: Can I pay my balance to reconnect?

Q: Can I pay my balance to reconnect?

While Payless Power hopes you never experience a service interruption, we require a payment of the negative balance plus $35.00 and any past due deferred plan installments to trigger the reconnection order. Once your account balance is brought back to at least $35.00, service will usually be restored within 2 hours, barring any technical issues with your meter. Delays may also occur if the reconnection request is issued outside of regular business hours.

Q: Where can I make a payment?

Q: Where can I make a payment?

Payless Power has thousands of cash payment locations around the country, allowing you to make a cash payment even when travelling out of state. Check out our payment locator for an updated list of locations near you.

Q: How does your billing work?

Q: How does your billing work?

Payless Power offers a convenient prepaid electric utility service, which means you will not receive a paper bill for your electric usage at the end of the month. Instead, you will place funds in your account in advance of your usage. Payless Power then receives daily meter reads and prepares a daily invoice each morning. These daily charges are deducted from your available account balance, and a text or email is sent to you showing the charges and your remaining funds. Using prepaid energy is similar to putting gas in your car: you “fill up your tank” by adding funds to your Payless Power account, and keep an eye on the “gauge” to determine when you need to refuel before the balance falls below $0.00.

Also, please note that our billing runs two days in arrears. For example, we would receive a meter read on Tuesday evening reporting power usage for the preceding Monday. The Payless Power billing system then calculates your charges early Wednesday morning and subtracts these charges at that time, so the invoice you receive Wednesday morning bills you for usage on Monday. These dates are included in your text updates to prevent any confusion.

Q: I made a payment, but didn’t get a confirmation text. What do I do?

Q: I made a payment, but didn’t get a confirmation text. What do I do?

If you have not received a confirmation code via text or email, there could be a problem with the payment. Please contact customer care at 888-963-9363 or email us after normal business hours.

For personal protection when emailing, only include the last four digits of the card number. We can easily research the payment using just these four digits, the date, and amount of the payment.

Q: Do you accept state-issued child support debit cards?

Q: Do you accept state-issued child support debit cards?

Payless Power does accept state-issued child support debit cards if they contain Visa or MasterCard logos. Keep in mind that the state’s bank requires an exact address match for the card to be approved, so double-check that the billing address on your card perfectly matches the billing address listed on your Payless Power account.

Accounts

Q: How do I change my contact information?

Q: How do I change my contact information?

Please contact customer care at 888-963-9363 to update your contact information, including billing address, phone number, and/or email address.

Q: How do I add an authorized user?

Q: How do I add an authorized user?

While we can’t transfer services between customers, you can certainly add a new authorized user! Please contact customer care at 888-963-9363 to initiate this service.

Q: What information is required to access the account?

Q: What information is required to access the account?

For security purposes, we ask that you be able to confirm the name, service address, phone number, and date of birth registered on the account.

Q: Can I change the name on my account?

Q: Can I change the name on my account?

We will change a maiden name to a married name on an account and vice versa if you provide official documentation. However, we cannot transfer service from one person to another. If necessary, the person requesting the transfer can open a new account in his or her own name. For more details and regulations, please contact customer care at 888-963-9363.

General

Q: How does Payless Power access the cheapest rates in Texas?

Q: How does Payless Power access the cheapest rates in Texas?

Power consumers in Texas are lucky because of the deregulation of electricity throughout the state. Approved back in 2002, deregulation means that 85% of electricity customers get to choose whichever provider they want. Payless Power leverages this, working with principal utilities in more than 400 communities throughout Texas to connect you with the lowest rates. Call our customer care number at 866-963-9353 to make sure that you live in a deregulated community that we service.

Q: What is a switch-hold?

Q: What is a switch-hold?

A switch-hold is a block placed on your meter by your retail electric provider due to either a deferred payment plan or tampering charges. These deferred charges or tampering fees must be paid in full to remove a switch-hold. If you are a new tenant trying to remove a switch-hold belonging to a previous resident, please call customer care at 888-963-9363, and a representative will walk you through the process of lifting the hold.

Q: How does Payless Power Work?

Q: How does Payless Power Work?

For home or business, Payless Power is the sensible, convenient way to go. You’ll start by contacting one of our friendly, bilingual customer service representatives at 866-963-9353. You can choose either prepaid or traditional service, depending on what works best for your budget and lifestyle. If you choose prepaid (pay-as-you-go), we’ll have a smart meter installed in your home or office to help you stay on top of daily usage, enabling same-day connection.

Regardless of the plan you choose, we don’t require any deposits, credit checks, or long-term contracts to obtain electricity service in the Lone Star State. Getting service through Payless Power couldn’t be easier.

Q: How long does it take to remove a switch-hold?

Q: How long does it take to remove a switch-hold?

Payless Power will submit the request to remove the switch-hold once all of the required documentation is received and approved. Switch-hold removals submitted before 1:00 PM will be released by 8:00 PM that evening on TDSP operational days. Switch-hold removals submitted after 1:00 PM will be removed by 12:00 PM the following operational day.

Still have questions? We are here to help.

If you didn’t find answers to your questions above, contact us to submit your own question.

Contact Us

What our customers are saying

See why our power customers say we're the best electricity provider in Texas!

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen
Published on July 21, 2017

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster
Published on August 10, 2017

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney
Published on December 2, 2017