At Payless Power, we strive to offer the highest level of customer service possible. An important part of that is answering questions from both our new and existing customers
Connecting, disconnecting, or transferring your service • 7 Questions
Making payments, payment confirmation, paying your balance • 9 Questions
Changing contact information, adding users, setting up text notifications • 4 Questions
How Payless Power works, adding or removing a switch-hold • 5 Questions
If your home has a standard smart meter, new service will usually be connected in 4 to 6 hours. However, there may be delays if the meter cannot be activated remotely or if a permit is required by your city. If your order is not submitted until after 5:00 PM, service may be delayed until the following operational day.
More than 400 communities throughout Texas are deregulated. To see if you live in a deregulated community and can receive Payless Power services, check out this list.
It’s only going to get hotter in Texas. Stop wondering who has the cheapest rates in Texas, and let Payless Power do the work for you. SHOP RATES today for our prepaid electricity service, and feel better about your power bill.
Due to the fluctuations of electricity rates, we can’t give you a firm number for what you’ll be saving. But we can tell you that our customers happily report saving up to 27% compared to other electricity plans and providers! We help you access low kilowatt-hour (kWh) rates around the state, which helps you save automatically. Furthermore, prepaid electricity gives you control because you only pay for what you use. Daily usage notifications also keep you in the know about how much power you consume, so you can take steps to conserve electricity.
Service will usually be reconnected within 2 hours unless the meter cannot receive the reconnection signal remotely. In these cases, a technician will have to travel to your home, which may push reconnection back to the following operational day.
Payless Power cannot “transfer” service, but we can create a new account for you at your new address. Please call us at 888-963-9363 during regular business hours for assistance.
Please note that your account is not automatically cancelled once funds are depleted or when a disconnection occurs. The account will remain open, and additional charges may accrue. To cancel service, please call our customer care department during regular business hours so we may confirm your identity. Once your final invoice is generated, you will be eligible for a refund of any remaining balance.
The Payless Power billing system cannot issue account balance updates until we receive confirmation that the service has been turned on by your transmission and distribution service provider (TDSP). Once we receive notice that your account status has changed to “active,” you will begin receiving your daily updates the following morning.
Payless Power offers a convenient prepaid electric utility service, which means you will not receive a paper bill for your electric usage at the end of the month. Instead, you will place funds in your account in advance of your usage. Payless Power then receives daily meter reads and prepares a daily invoice each morning. These daily charges are deducted from your available account balance, and a text or email is sent to you showing the charges and your remaining funds. Using prepaid energy is similar to putting gas in your car: you “fill up your tank” by adding funds to your Payless Power account, and keep an eye on the “gauge” to determine when you need to refuel before the balance falls below $0.00.
Also, please note that our billing runs two days in arrears. For example, we would receive a meter read on Tuesday evening reporting power usage for the preceding Monday. The Payless Power billing system then calculates your charges early Wednesday morning and subtracts these charges at that time, so the invoice you receive Wednesday morning bills you for usage on Monday. These dates are included in your text updates to prevent any confusion.
Yes, there are a number of agencies that can help with bill assistance during this time. Each agency will screen applicants and determine who is eligible to receive assistance. For more information, you can find a list of agencies here..
While Payless Power hopes you never experience a service interruption, we require a payment of the negative balance (including any past due deferred payment plan installments) plus $40.00 to trigger the reconnection order. Once your account balance is brought back to at least $40.00, service will usually be restored within 2 hours, barring any technical issues with your meter. Delays may also occur if the reconnection request is issued outside of regular business hours.
Stop by in person to pay with cash at any MoneyGram location. You will need the Receive Code of 14715 and your Payless Power account number.
Payless Power offers a convenient prepaid electric utility service, which means you will not receive a paper bill for your electric usage at the end of the month. Instead, you will place funds in your account in advance of your usage. Payless Power then receives daily meter reads and prepares a daily invoice each morning. These daily charges are deducted from your available account balance, and a text or email is sent to you showing the charges and your remaining funds. Using prepaid energy is similar to putting gas in your car: you “fill up your tank” by adding funds to your Payless Power account, and keep an eye on the “gauge” to determine when you need to refuel before the balance falls below $0.00.
Also, please note that our billing runs two days in arrears. For example, we would receive a meter read on Tuesday evening reporting power usage for the preceding Monday. The Payless Power billing system then calculates your charges early Wednesday morning and subtracts these charges at that time, so the invoice you receive Wednesday morning bills you for usage on Monday. These dates are included in your text updates to prevent any confusion.
If you have not received a confirmation code via text or email, there could be a problem with the payment. Please contact customer care at 888-963-9363 or email us after normal business hours.
For personal protection when emailing, only include the last four digits of the card number. We can easily research the payment using just these four digits, the date, and amount of the payment.
Payless Power does accept state-issued child support debit cards if they contain Visa or MasterCard logos. Keep in mind that the state’s bank requires an exact address match for the card to be approved, so double-check that the billing address on your card perfectly matches the billing address listed on your Payless Power account.
The minimum payment amount that our systems and payment vendors will accept is $40.00. Please note that there is a charge of $9.95 for any payment under $75.00. Auto-payments, final payments, payments to pay off deferred payment plans, payments split between 2 cards, & payments made in error are exempt from this charge. Call 888 963 9363 for more information.
Yes we do! Auto-pay is a great way to ensure uninterrupted service and peace of mind. Autopay can be attached to any credit Amex, Mastercard, or Visa credit and debit cards with a Visa or Mastercard Logo. Auto Payment deductions can be set for as little as $40.00 when your balance reaches $25.00 and auto-payments are exempt from the $9.95 minimum payment fee.
There are two options to update information. Online, you can update your mailing address, security pin, or messaging preferences (text, email, or both). For all other changes to your account, please call customer care at 888-963-9363.
While we can’t transfer services between customers, you can certainly add a new authorized user! Please contact customer care at 888-963-9363 to initiate this service.
For security purposes, we ask that you be able to confirm the name, service address, phone number, and date of birth registered on the account.
We will change a maiden name to a married name on an account and vice versa if you provide official documentation. However, we cannot transfer service from one person to another. If necessary, the person requesting the transfer can open a new account in his or her own name. For more details and regulations, please contact customer care at 888-963-9363.
Power consumers in Texas are lucky because of the deregulation of electricity throughout the state. Approved back in 2002, deregulation means that 85% of electricity customers get to choose whichever provider they want. Payless Power leverages this, working with principal utilities in more than 400 communities throughout Texas to connect you with the lowest rates. Call our customer care number at 866-963-9353 to make sure that you live in a deregulated community that we service.
You can register your meter with www.smartmetertexas.com free of charge. This is a free site operated by the State of Texas and is not affiliated with Payless Power or your Transmission and Distribution Utility. This will allow you to see the readings of your meter even before we get them and in 15 minute intervals.
You will need the following information to register:
This information is also available on your account portal or also by speaking with a Customer Service representative.
A switch-hold is a block placed on your meter by your retail electric provider due to either a deferred payment plan or tampering charges. These deferred charges or tampering fees must be paid in full to remove a switch-hold. If you are a new tenant trying to remove a switch-hold belonging to a previous resident, please call customer care at 888-963-9363, and a representative will walk you through the process of lifting the hold.
For home or business, Payless Power is the sensible, convenient way to go. You’ll start by contacting one of our friendly, bilingual customer service representatives at 866-963-9353. You can choose either prepaid or traditional service, depending on what works best for your budget and lifestyle. If you choose prepaid (pay-as-you-go), we’ll have a smart meter installed in your home or office to help you stay on top of daily usage, enabling same-day connection.
Regardless of the plan you choose, we don’t require any deposits, credit checks, or long-term contracts to obtain electricity service in the Lone Star State. Getting service through Payless Power couldn’t be easier.
Payless Power will submit the request to remove the switch-hold once all of the required documentation is received and approved. Switch-hold removals submitted before 1:00 PM will be released by 8:00 PM that evening on TDSP operational days. Switch-hold removals submitted after 1:00 PM will be removed by 12:00 PM the following operational day.
If you didn’t find answers to your questions above, contact us to submit your own question.
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
