En Español (866) 963-9353
(866) 963-9353
PO Box 975428
Dallas, TX 75397-5428

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Mon - Sat: 8:30am - 5:30pm

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Mon - Sat: 8:30am - 5:30pm

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Frequently Asked Questions

At Payless Power, we strive to offer the highest level of customer service possible. An important part of that is answering questions from both our new and existing customers

Service

Connecting, disconnecting, or transferring your service • 7 Questions

Billing

Making payments, payment confirmation, paying your balance • 8 Questions

Accounts

Changing contact information, adding users, setting up text notifications • 4 Questions

General

How Payless Power works, adding or removing a switch-hold • 5 Questions

Service

Q: How long does it take to connect service?

Q: How long does it take to connect service?

If your home has a smart meter enabled with remote connection, then new service is typically connected within 1 to 6 hours. Delays may occur if the meter can’t be activated remotely or if a city permit is needed. Orders submitted after 5:00 PM may be delayed until the next operational day. To learn more about smart meters, please visit https://paylesspower.com/blog/what-is-a-smart-meter.

Q: Does Payless Power provide service in my community?

Q: Does Payless Power provide service in my community?

More than 400 communities in Texas are deregulated. To quickly check if you’re in our service area and enroll for new service, visit www.paylesspower.com. Input your zip code to view available plans. If you choose to sign up, then it only takes 3 minutes. You may also sign up by phone by speaking to a sales representative.

Q: How much can I save with prepaid electric service?

Q: How much can I save with prepaid electric service?

Due to electricity rate fluctuations, we can’t provide an exact savings figure, but our customers often enjoy up to a 27% savings compared to other plans/providers. We offer access to low kilowatt-hour (kWh) rates statewide, ensuring automatic savings. With prepaid electricity, you have control, paying only for what you use. Our daily notifications and user-friendly myAccount portal empower you to monitor, conserve usage, and manage billing effortlessly.

Q: How long does it take to reconnect service?

Q: How long does it take to reconnect service?

Normally, service is restored within 2 hours unless the meter cannot be remotely reconnected. If a technician needs to visit your home, reconnection may be delayed until the next operational day.

Q: How do I transfer my service to a new address?

Q: How do I transfer my service to a new address?

Payless Power cannot “transfer” service, but we can create a new account for you at your new address, which can be done by speaking with a Custome Care Specialist.

Q: How do I cancel service?

Q: How do I cancel service?

Please note that your account doesn’t automatically cancel when funds are depleted or disconnection occurs, and additional charges may accumulate. To cancel service, you have two options. Option 1: Log in to the myAccount portal at https://account.paylesspower.com/end-service. Option 2: Speak to customer service by pressing the designated option. After your final invoice is generated, please settle any outstanding charges. If you’re eligible for a refund, it will be automatically mailed to you. If you cancel with 15 or more days remaining on your contract, an early termination fee will apply unless waived by providing proof of new residency through customer service. The fee waiver only applies if you can prove that you have moved to a new home.

Q: I just started service but haven’t received a text update. What do I do?

Q: I just started service but haven’t received a text update. What do I do?

During the enrollment and service activation process, you should receive messages via text or email. If you haven’t received any messages, then we need to speak with to verify your correct phone number and email address. It’s safest to speak to us if you face issues receiving critical messages about billing and account service. Please ensure accurate contact information for updates to remain properly informed. There is a difference between prepaid service and post paid (monthly bill) service. Prepaid customers will receive messages daily, which contains balance and consumption. Post-paid service will receive messages when bills are issued, due (if unpaid), and past due (if unpaid) only.

Billing

Q: Can I get a paper bill?

Q: Can I get a paper bill?

Payless Power provides both prepaid and post-paid (monthly bill) services. You can update billing preferences online at https://account.paylesspower.com/profile. Please note that a monthly paper bill is not available for prepaid service. If you’re on a prepaid plan and need a one-time paper statement, you may request an SUP by phone, with a fee applied each time. However, an SUP is sent to prepaid plan customers free of charge once a month, and it can be downloaded online in the myAccount portal.

Q: Can I pay my balance to reconnect?

Q: Can I pay my balance to reconnect?

Payless Power sincerely hopes you don’t face a service interruption. To reconnect service, full payment of past due charges is required, along with a $25.00 reconnection fee. For prepaid plan enrollees, the account balance must be positive $20 to initiate reconnection. Please be aware that delays may occur if the reconnection request is made outside regular business hours and your smart meter cannot be reached electronically.

Q: Where can I make a payment?

Q: Where can I make a payment?

Payless Power works with MoneyGram to accept cash payments. To make a payment, use the Receive Code 14715 and provide your Payless Power account number.

Q: How does your prepaid billing work?

Q: How does your prepaid billing work?

Payless Power is delighted to offer no-deposit prepaid electricity service. Here’s how it works: Step 1: Enroll for service online at www.paylesspower.com or call 1-866-963-9353. Step 2: Make an initial prepayment to add funds to your account. Step 3: Receive daily alerts on consumed kilowatt hours, consumption date, and balance. Payless Power bills 2 days after actual energy use. Step 4: Maintain a positive balance by making payments as needed to keep the lights on. You can always check your balance, usage, make payments, and update preferences at https://account.paylesspower.com.

Q: I made a payment, but didn’t get a confirmation text. What do I do?

Q: I made a payment, but didn’t get a confirmation text. What do I do?

To verify your payment history and balance, log in online at https://account.paylesspower.com. If your account balance seems incorrect, take the following steps: 1. Check with your bank to confirm if funds were withdrawn from your account. 2. If funds were not withdrawn, your payment didn’t process and should be submitted again. 3. If funds were withdrawn but not reflected in your account, contact us immediately for prompt investigation. You can reach us by phone at 1-888-963-9363 or by email form at https://paylesspower.com/contact-us. If contacting us by email, ensure not to include your full credit card number; only provide the last 4 digits, amount, and date of the transaction.

Q: Do you accept state-issued child support debit cards?

Q: Do you accept state-issued child support debit cards?

Payless Power does accept state-issued child support debit cards with Visa or MasterCard logos. It’s important to note that the state’s bank requires an exact address match for the card to be approved. Ensure that the billing address on your card perfectly matches the billing address listed on your Payless Power account to avoid any issues.

Q: What is the minimum payment amount that you will accept?

Q: What is the minimum payment amount that you will accept?

For Post Paid Service (monthly bill), any amount is accepted, but the bill must be paid in full to avoid late fees and reconnection fees. For Prepaid Service, a minimum payment of $20, plus any past due amounts or the negative balance on the account, is required. There is a $4.95 fee for micro payments that do not meet the minimum payment amount. The self-service tools will inform you whether the fee will apply before the payment is made.

Q: Do you have Auto-Payment options?

Q: Do you have Auto-Payment options?

Exciting news! Payless Power proudly offers autopay for your convenience. Enroll online at https://account.paylesspower.com/payments/autopay. You can easily enable or disable autopay anytime on our website. If you need assistance and can’t log in online, we’re happy to help you over the phone.

Accounts

Q: How do I change my contact information?

Q: How do I change my contact information?

Keep your info up-to-date! Visit https://account.paylesspower.com/profile to easily update your email, phone number, mailing address, and communication or billing preferences. Can’t do it online? No worries, we’re here to help over the phone!

Q: How do I add an authorized user?

Q: How do I add an authorized user?

We can’t switch account ownership, but we can add an authorized user! Call us at 1-866-963-9353, and we’ll take care of it for you.

Q: What information is required to access the account?

Q: What information is required to access the account?

To ensure security, we kindly request confirmation of the name, service address, phone number, and date of birth registered on the account.

Q: Can I change the name on my account?

Q: Can I change the name on my account?

While we can’t switch account ownership, we can update the name for changes like a married or maiden name. Simply give us a call at 1-866-963-9353, and we’ll assist you with that.

General

Q: How does Payless Power access the cheapest rates in Texas?

Q: How does Payless Power access the cheapest rates in Texas?

Texan power consumers enjoy the benefits of electricity deregulation since 2002. This means 85% of customers can choose their provider. Payless Power taps into this opportunity, collaborating with major utilities in over 400 Texas communities to offer you the best rates. Enroll conveniently online or reach out to us by phone for swift and affordable service!

Q: How can I see my meter information?

Q: How can I see my meter information?

For detailed insights into your home’s energy consumption, we recommend creating an account with Smart Meter Texas (SMT), an independent site operated by the State of Texas. This is not affiliated with Payless Power. To access SMT, you’ll need your ESI ID, Meter Number, and Electricity Provider name. Easily gather this info by logging in at https://account.paylesspower.com/smart-meter-texas. Click on the VISIT SMART METER TEXAS button, which will direct you to the SMT website. There, you can view your meter readings, even before we receive them, in 15-minute intervals for enhanced monitoring.

Q: What is a switch-hold?

Q: What is a switch-hold?

A switch-hold happens when you opt for a deferred payment plan or if meter tampering is detected at your property. This hold means you can’t switch to another provider until the deferred or tampering charges are fully paid. If you’re a new tenant handling a previous resident’s switch-hold, we can assist you over the phone.

Q: How does Payless Power Work?

Q: How does Payless Power Work?

Payless Power offers both post-paid (monthly bill) service with no deposit upon approved credit and prepaid service with no deposit and no credit check, ensuring approval for everyone. Enrolling is quick online at www.paylesspower.com or by phone, taking about 4 minutes. Our friendly bilingual staff is ready to assist you. Once enrolled, receive periodic notifications via email, text, or both, keeping you informed about your balance, consumption, and key dates. Conveniently make payments online or via our self-service phone system. For added ease, we offer auto-pay. Proudly serving Texans by Texans, give us a call and join our happy customer base!

Q: How long does it take to remove a switch-hold?

Q: How long does it take to remove a switch-hold?

Payless Power will initiate the switch-hold removal request upon receiving and approving all required documentation or payments. If the request is submitted before 1:00 PM on TDU operational days, the removal will be processed by 8:00 PM on the same day. Requests submitted after 1:00 PM will be addressed by 12:00 PM the following operational day.

Still have questions? We are here to help.

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What our customers are saying

See why our power customers say we're the best electricity provider in Texas!

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney