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Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Great experience being a customer, no issues.
Response: Nicole, we're pleased to hear you've had a great experience as a customer and that everything has gone smoothly for you. It's wonderful to know your service has met your expectations without any issues. We appreciate you taking the time to share your feedback and are committed to continuing to provide the reliable experience you've come to expect. Thank you for being a valued customer! Published on July 24, 2026
thank you guys huge help hopefully when i’m home the lights are on
Response: Angel, we’re glad our team was able to help. We understand how important it is to have your service working properly, especially when you're away from home. We appreciate you sharing your experience and are happy to hear you’re hopeful everything will be back to normal when you return. If you need any additional assistance, we're here to help. Safe travels! Published on July 24, 2026
I like how easy it is and the message when I’m low balance to pay. As a single mom on a fixed income this is very convenient for flexibility to use money when I need it more.
Response: Hi Annette, Thank you for sharing your experience. We're happy to hear that you find the service easy to use and that the low-balance reminders help you stay on top of your payments. We also appreciate you highlighting the flexibility the service provides, especially when managing a budget and balancing everyday expenses. Our goal is to make account management as convenient and accessible as possible, and it's great to know these features are making a positive difference for you. We'll continue working to provide tools and support that help meet your needs. Thank you for choosing us, Annette! Published on July 23, 2026
Good company service
Response: Hi Cristobal, Thank you for your kind feedback! We're glad to hear that you had a positive experience with our service. Knowing that our efforts made a difference means a lot to our team. We're committed to providing dependable support and quality service, and we look forward to assisting you again whenever you need us. Thank you for choosing us, Cristobal Published on July 23, 2026
No recomiendo Te cobran muchas penalizaciones Sus operadarar no te ayudan en nada NO RECOMIENDO
Response: Hola Joel, Gracias por compartir tu experiencia. Entendemos que te preocupan las penalizaciones que se te cobraron y que sentiste que no recibiste la ayuda que necesitabas por parte de nuestros representantes. Valoramos que nos hagas saber estos comentarios, ya que nos ayudan a identificar áreas de mejora. Nuestro objetivo es brindar información clara y apoyo útil en cada interacción. Nos gustaría tener la oportunidad de revisar tu situación con más detalle y aclarar cualquier cargo o inquietud que tengas. Te invitamos a comunicarte con nuestro equipo de atención al cliente para que podamos analizar tu caso y buscar una solución. Gracias por tus comentarios, Joel. Published on July 23, 2026
I like that. There’s no hassle for credit check or anything like that. It’s very convenient.
Response: Hi Ebrah, Thank you for the 5-star review! We're glad to hear you're enjoying the convenience of our service and the easy enrollment process. We appreciate you choosing Payless Power and look forward to continuing to serve your energy needs. Published on July 22, 2026
It seems as if they can’t process a refund accurately or in a timely fashion. How disappointing.
Response: Hi L, thank you for sharing your feedback. We understand your concerns regarding the refund process and recognize the importance of receiving accurate and timely account resolutions. We appreciate you bringing this matter to our attention and would like the opportunity to review your experience and assist further. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into this for you. Published on July 21, 2026
No está bien q estén cobrando 5 dólares extra aparte de q están cobrando caro no es justo
Response: Hola Alma, Gracias por tu calificación de 1 estrella y por compartir tu opinión. Entendemos tu preocupación sobre el cargo adicional de $5 y el impacto que tiene en el costo total de tu servicio. Agradecemos que te hayas tomado el tiempo para hacernos saber cómo te afecta este cargo. Los comentarios de nuestros clientes nos ayudan a entender mejor sus necesidades y experiencias. Si tienes preguntas sobre los cargos o las opciones de pago disponibles, te invitamos a comunicarte con nuestro equipo de Atención al Cliente para revisar tu cuenta y brindarte más información. Gracias por tus comentarios, Alma. Valoramos tu opinión. Published on July 21, 2026
process is good and benefical.
Response: Hi Donald, thank you for the 5-star review! We're glad to hear the process has been good and beneficial for you. We appreciate your feedback and are grateful for the opportunity to serve your electricity needs. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 21, 2026
10 out of 10 easy to sign up
Response: Hi Christy, Thank you for your 5-star rating and for sharing your feedback. We're thrilled to hear that signing up was a 10 out of 10 experience for you and that the process was easy. We work hard to make getting started as simple and convenient as possible, so it's great to know we met your expectations. We'll continue to provide the reliable service and easy experience our customers value. Thank you for choosing us, Christy! Published on July 21, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
