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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
I am paying $300 monthly for a 1 bedroom . I work all day. I have had this service for about. 3 months and I got disconnected for owing 89 Cents. Unbelievable. I think it’s time to switch to a different provider
Response: Hi Maribel, Thank you for sharing your feedback. We understand your concern regarding your monthly electricity costs and the disconnection that occurred due to an outstanding balance of $0.89. After having service for only a few months, we recognize how unexpected that situation may have seemed. Because electricity usage, weather conditions, home energy efficiency, and household consumption patterns can all affect monthly costs, bills can vary from month to month. We also understand that balancing energy expenses while maintaining a busy work schedule can be challenging. We'd appreciate the opportunity to review your account in detail, explain the charges, and discuss the circumstances surrounding the disconnection. Our team can also review your usage history and help identify ways to better manage your account moving forward. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM.) Maribel, we value your feedback and the opportunity to serve you. We hope to speak with you soon and address your concerns directly. Published on October 22, 2026
Y’all are just amazing
Response: Hi KiOnthane, Thank you for your 5-star review! We're thrilled to hear that you think we're amazing. Knowing that we've provided an experience that earned such high praise means a lot to our team. We work hard to deliver reliable service and helpful support, and it's rewarding to know those efforts have made a positive impression. We truly appreciate you taking the time to share your feedback, KiOnthane. We'll continue working to provide the excellent service you've come to expect. Thank you for being a valued customer! Published on October 22, 2026
This is a blessing and also they let you go in the negative as well they’ll work with you
Response: Hi Kenneth, Thank you for your 5-star review! We're delighted to hear that our service has been such a blessing for you. We understand that flexibility can make a big difference, especially when managing everyday expenses, and we're glad you've found value in the options available on your account. It's encouraging to know that our efforts to work with customers and provide solutions that fit their needs have made a positive impact on your experience. Your feedback means a great deal to us, Kenneth. We'll continue striving to provide reliable service and helpful support whenever you need it. Thank you for being a valued customer and for taking the time to share your experience! Published on October 22, 2026
Love this company I’ve been with them for 3yrs
Response: Hi Gladys, Thank you for your 5-star review! We're thrilled to hear that you love our company and that you've been with us for the past 3 years. Your continued loyalty means a great deal to us. We understand how important it is to have an electricity provider you can count on, and it's wonderful to know that we've earned your trust over the years. Feedback like yours motivates our team to keep providing reliable service and a positive customer experience. We truly appreciate your support, Gladys, and look forward to serving your energy needs for many more years to come. Thank you for being a valued customer! Published on October 22, 2026
I appreciate the electricity I receive and great service
Response: Hi Janie, Thank you for your 5-star review! We're happy to hear that you appreciate both the electricity service you receive and the great customer service we've provided. It's wonderful to know that our efforts to deliver reliable service and support are making a positive difference in your experience. Feedback like yours motivates our team to continue providing the quality and value our customers expect. We truly appreciate you taking the time to share your thoughts, Janie. Thank you for choosing us, and we look forward to continuing to serve your energy needs for years to come! Published on October 22, 2026
Very nice customer service
Response: Hi Isil, Thank you for your 5-star review! We're delighted to hear that you had a positive experience with our customer service team. Providing friendly, helpful, and attentive service is important to us, so it's wonderful to know that our team made a great impression. Your feedback encourages us to continue delivering the level of support our customers deserve. We appreciate you taking the time to share your experience, Isil, and we look forward to serving you in the future. Thank you for being a valued customer! Published on October 22, 2026
Totally satisfied with the service and would recommend it to all my family friends
Response: Hi Maurice, Thank you for taking the time to share your feedback and for the 5-star review! We're thrilled to hear that you're totally satisfied with our service. It means a lot to know that your experience has been positive enough that you would recommend us to your family and friends. That kind of trust is one of the highest compliments we can receive, and we're grateful for your confidence in us. We appreciate your support, Maurice, and look forward to continuing to provide the reliable service you deserve. Thank you for being a valued customer! Published on October 22, 2026
I’ve been a customer for 4 years and i love the pay as you go plan. Thank you Payless from people like me trying to budget. This pay as you go system makes it one step easier.
Response: Hi Tamico, Thank you for sharing your experience and for being a valued customer for the past 4 years. We're delighted to hear that the Pay As You Go plan has been a helpful budgeting tool for you and that it makes managing your energy service a little easier. It's great to know that the flexibility of the program is providing value and helping support your financial goals. Customers like you are the reason we're committed to offering solutions that fit different lifestyles and budgets. We truly appreciate your 5-star review and your continued trust in Payless Power. Thank you for being part of the Payless Power family, Tamico! Published on October 22, 2026
I’m very happy with this
Response: Thank you, Willie! We're delighted to hear that you're very happy with our service. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. Thank you for choosing Payless Power! Published on October 20, 2026
Was recommended by a friend. Love the service so far.
Response: Thank you, Maria! We're honored that a friend recommended us and thrilled to hear you're loving the service so far. We appreciate you choosing Payless Power and look forward to continuing to provide you with a great experience. Welcome to the Payless Power family! Published on October 20, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
