Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
y’all are the worse light company ever and y’all lie so much..
Response: Dalila, thank you for sharing your concerns. We hear that you’re upset and take comments like this seriously. We understand that trust and clear communication are important when it comes to your electric service. We acknowledge your frustration and want the opportunity to better understand what led to this experience and address any specific issues or information that may not have been clear. Our goal is to provide accurate details about your service, billing, and usage, and to help resolve concerns directly rather than through confusion or unanswered questions. Speaking with you one‑on‑one allows us to review your account and provide clear explanations or next steps. Please contact our customer service team at 888‑963‑9363 so we can work with you to address your concerns and move toward a resolution. Published on April 20, 2026
Please give me lights please
Response: Glen, thank you for reaching out. We hear your request for lights and understand how important it is to have power available when you need it. We acknowledge your concern and want to help determine what’s preventing service from being on. In many cases, issues like outages, account status, service start dates, or meter connectivity can affect electricity availability. Our customer service team is ready to assist and review your account details so we can identify what’s needed to restore service as quickly as possible. Please contact us directly at 888‑963‑9363, and a representative will work with you to address the situation. We appreciate you contacting us and look forward to helping get this resolved. Published on April 20, 2026
Payless Power is robbing people blind. How am I using more kWh when I’m not at home versus when I am.
Response: Angela thank you for taking the time to share your concern. We understand how confusing and concerning it can be to see higher kWh usage when you’re not at home, and we appreciate you bringing this to our attention. Energy usage doesn’t always stop when a home is unoccupied. Items such as heating or cooling systems maintaining temperature, refrigerators, water heaters, internet equipment, and other always‑running devices can continue to use power throughout the day. Changes in outdoor temperatures can also cause systems to run more often than expected. We acknowledge your concern and want to make sure you have clear, accurate information about your account. Our team would be glad to review your meter data and usage history with you, explain what’s contributing to the readings, and answer any questions you may have. Please reach out to our customer care team directly at 888-963-9363 so we can work together on this. We’re here to help you better understand your energy use and explore ways to manage it moving forward. Published on April 20, 2026
Very straightforward and helpfull
Response: Hi Aiden, thank you for taking the time to share your review. We appreciate you highlighting how straightforward and helpful your experience was. Our goal is always to provide clear information and assistance that makes things easy to understand and efficient from start to finish. Your feedback lets us know we’re on the right track, and we’re glad the support you received met your expectations. If there’s anything else we can help with in the future, we’re here for you. Published on April 17, 2026
I am done with this company. I am an educator so I get very busy and side tracked. While working the balance went negative and I paid ASAP. That was at 4pm. A reconnect order was sent out and it was never reconnected. Now, I am getting ready for work in the dark and my food is ruined. It’s been overnight and nothing. Also, they drain you… how are my lights out but I’m being charged currently. I would not recommend. It’s 7:30 am and I still have to wait until 9 to speak to someone. I liked them at first but I’m ending my service.
Response: Hi Joyce, thank you for sharing your experience. We understand how challenging this situation was, especially with your responsibilities as an educator and the need for dependable service early in the morning. Based on what you described, your payment was made promptly and a reconnect order was created, but service was not restored as expected. Being without power overnight, dealing with food loss, and having to prepare for work in the dark is a serious disruption. The concern about ongoing charges while the service was out is also something that clearly needs to be reviewed. Our next step is to make sure your service is restored and to review the reconnect order and billing activity to confirm everything is accurate. A customer care specialist can check the timing of the reconnection, address any applicable adjustments, and explain what occurred so this can be avoided in the future. Please reach out to us directly with your account details or contact customer care once our lines open. We want the opportunity to correct this and restore the level of service you previously appreciated. Published on April 07, 2026
Very easy & straightforward!
Response: Thank you for the 5‑star review, Karl Wesley. We’re glad the process was easy and straightforward. Published on April 06, 2026
Payless has help me so much with the exrimp low prices and it just puts joy in my heart that my electricity is in good hands!!
Response: Hi Alexis, Thank you for sharing your 4‑star review with us. It’s great to hear how much Payless has supported you and that our low prices have made such a meaningful difference for you. Knowing that it brings joy and gives you confidence that your electricity is in good hands truly stands out and reinforces why we do what we do. Your feedback helps us understand where we’re meeting your expectations and where we can continue to improve so your experience feels even better moving forward. If there’s anything more you’d like us to assist with or anything that could make your service feel like a full 5‑star experience, I’m here and ready to help, Alexis. We appreciate you being part of the Payless family. Published on March 25, 2026
Advertising better for more lookng
Response: Hi Jordan, Thank you for sharing your feedback and for giving us a 4‑star rating. I hear your point about wanting better advertising to create more visibility, and that perspective is really valuable. It makes sense that clearer or more engaging advertising would help you—and others—find exactly what you're looking for more easily. We appreciate you taking the time to help us improve, Jordan. Your input truly makes a difference. Published on March 24, 2026
I have been charged 30 dollars extra the past few months because I pay the bill at noon or a little after. I’m disabled and I’m not sure why this is going on. I cannot keep paying these huge amounts when I’m not even disconnected. I’ve sent messages to Payless power but no reply. Social security told me to turn Payless into the BBB. I have not because there are times Payless has given me a pass. Please contact me .
Response: Jayne, thank you for sharing what’s been happening with your account. I hear your concern about the extra charges you’ve noticed recently, especially with the challenges you’re managing, and I understand how important it is for your billing to make sense and stay predictable. Your message makes it clear that you’ve been trying to get answers, and your patience in continuing to reach out means a lot. The pattern you’re describing sounds like something we can look into in detail so we can pinpoint exactly why those additional charges are appearing and make sure you’re not paying more than necessary. Our team can review your account activity, payment timing, and any system-generated fees to help resolve this. When you’re able, please contact our Customer Care Team at 1-888-963-9363, Monday through Friday between 9:00 AM and 5:00 PM, so we can go over your account together and work toward the best possible solution. We’re ready to help you get this sorted out. Published on March 24, 2026
Worst experience either an energy company, i notified and tried to get helped since 5 days before of my payment that i was going to pay on a Monday. I was told to call on Monday in case my balance hit negative, and i mentioned that if is negative for Monday i was paying, because they weren’t accepting my card in that moment. No empanthy no humanity, just stealing the legal way 40% of my montlhy charge, when i did notify and asked for help and plans. This is unacceptable for a service company and is ridiculous the way this company does business. Stay away.
Response: Emilio, We understand your concern regarding the timing of your payment, the issues with your card, and the charges applied to your account despite reaching out in advance to discuss options. Situations involving billing and payment timing can be stressful, especially when you’re actively trying to communicate ahead of time and find a solution. We recognize that you contacted us before your due date to explain your circumstances and request assistance. Your feedback highlights how important clear communication and support are during these moments, and it gives us valuable insight into how this interaction was perceived. Our goal is always to work with customers within the available payment options and policies. We would welcome the opportunity to review your account, the payment attempts, and any available arrangements to ensure everything was handled correctly and to discuss next steps. Please contact us directly so we can take a closer look and provide clarity on your account. Published on March 17, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
