Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Website always has problems
Response: Hi Alex, Thank you for sharing your feedback. We hear your concern about the website consistently having issues—dealing with technical problems can make managing your account more difficult than it should be. Your experience is important, and comments like yours highlight where improvements are needed. We’re continuously working to enhance the website’s performance and reliability so it provides a smoother, more dependable experience. In the meantime, if you run into issues, our team can assist you directly and ensure your account needs are handled without interruption. You can reach us at (866) 963-9353 for support. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ We appreciate your feedback and the opportunity to improve your experience. Published on June 03, 2026
Muy buen servicio
Response: Hi Nora, Thank you for sharing your feedback! We’re glad to hear you’ve had such a great experience with our service—comments like yours highlight how important it is to provide reliable and easy-to-use service. We’ll continue working to maintain and improve that experience. If you need assistance at any time, you can call us at (866) 963-9353. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ Thank you for your 5-star rating and for choosing Payless Power! Published on June 03, 2026
Love the service especially online access
Response: Hi Dolores, Thank you for your feedback—we’re glad to hear you love the service and especially the convenience of online access. It’s great to know it’s making managing your account easier. We’ll keep working to make your experience even better. If you need assistance, call (866) 963-9353. For after-hours help, visit: 👉 https://paylesspower.com/contact-us/ Thank you for your 5-star review and for choosing Payless Power! Published on June 03, 2026
This is a silly requirement. I have nothing to add.
Response: Hi Dennis, Thank you for taking the time to leave a review—we appreciate you sharing your thoughts, even when there’s not much to add. We understand that quick feedback prompts can sometimes feel unnecessary, and your comment highlights that experience clearly. Your 4-star rating is appreciated and lets us know you’ve had a generally positive experience with our service. Input like yours still plays an important role in helping us refine how we engage with our customers and improve the overall experience. If there’s ever anything specific you’d like to share down the line or if you need assistance, our team is here to help. You can reach us at (866) 963-9353. For support after hours, please visit: 👉 https://paylesspower.com/contact-us/ Thank you again for your feedback and for choosing Payless Power! Published on June 03, 2026
Very fast & I’m willing to recommend other people to get service
Response: Hi Nigel, Thank you for sharing your experience—we’re glad to hear that you found the service fast and that you’re willing to recommend us to others. That kind of feedback means a lot and shows we’re delivering the convenience and efficiency our customers are looking for. We’ll keep working to provide quick, reliable service and make getting started as easy as possible for every customer. If there’s ever anything we can do to support you or those you refer, our team is always here to help. You can reach us at (866) 963-9353 for assistance. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ Thank you for your 5-star review and for recommending Payless Power! Published on June 03, 2026
very good service
Response: Thank you for your kind words Kealy—we’re glad to hear you’re having a very good experience with our service. Feedback like this is always encouraging and lets us know we’re on the right track in supporting our customers. We’ll continue working to provide reliable, easy-to-manage prepaid electricity and a positive overall experience. If there’s ever anything we can assist you with or ways we can make your service even better, our team is here to help. You can reach us at (866) 963-9353 for assistance. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ Thank you for your 5-star review and for choosing Payless Power! Published on June 03, 2026
I have been a long time customer. I wish there was some sort of reward program. Like money back
Response: Hi Tori, We appreciate hearing from a long-time customer like you, and it’s great to see your interest in getting even more value from your service. Your suggestion about a reward or cashback-style program is insightful. Customers who continue to choose Payless Power over time play an important role in our success, and feedback like yours highlights what matters most. While we don’t currently offer a rewards or cashback program, we’re always evaluating ways to improve the customer experience and add more value. Your input is valuable and will be shared with our team as we continue to develop future enhancements. In the meantime, we’re here to help you make the most of your service and answer any questions you may have. You can reach us at (866) 963-9353 for assistance. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ Thank you for your 5-star review and for being a valued, long-term Payless Power customer! Published on June 03, 2026
Fixed website MUCH easier to use!!!!
Response: Hi Kristina, It’s great to hear that the updated website is making things much easier for you—having a smoother, more user-friendly experience can make managing your account a lot more convenient. Your feedback about the improvements is truly appreciated. Enhancing the website to be simpler and more efficient has been a major focus, and it’s encouraging to know it’s meeting your expectations. We’ll continue working to improve our tools and overall experience so everything stays quick and easy to use. If you ever have suggestions or need help with your account, our team is always ready to assist. You can reach us at (866) 963-9353 for support. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ Thank you for your 5-star review and for choosing Payless Power! Published on June 03, 2026
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Thank you for your review Isabel. It’s clear how frustrating it is to be without power in 90-degree heat after making daily attempts to pay online and by phone, especially when your account didn’t show a negative balance. We understand how concerning that experience is, and your feedback about the new payment system is important. Our team would like to look into your account and payment attempts right away to determine what happened and help restore your service as quickly as possible. Please contact us directly at (866) 963-9353 or reach us anytime, including after hours, through our contact page: https://paylesspower.com/contact-us/. We’re here to help get this resolved for you. Published on June 03, 2026
Very fast & I’m willing to recommend other people to get service
Response: Thank you for your 5‑star review Nigel! We hear that you found the setup process very fast and that you’re willing to recommend our service to others, and we truly value you sharing that experience. It’s great to know that speed and simplicity are making a difference for you, and your recommendation reflects the trust we aim to build with every customer. If you or anyone you refer ever needs assistance or has questions, our team is ready to help at (866) 963‑9353. For support outside of regular business hours, you can always reach us online at https://paylesspower.com/contact-us/. We appreciate you choosing Payless Power and spreading the word! Published on June 03, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
