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We have plans to support you and your energy needs
About Us
Our Mission
We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all.
Our Values
Caring
We genuinely care about our customers, communities, and each other.
Integrity
We uphold the highest standards of honesty and ethical behavior.
Ownership
We take responsibility for our actions and deliver on our commitments.
Fun
We foster a positive and enjoyable work environment.
Innovation
We embrace creativity and encourage new ideas to improve our services.
Our Goal
At Payless Power, our goal is to provide flexible prepaid and traditional electric plans that are competitively priced, while providing the best customer service through the use of technology, innovation, and creative thinking that allow us to forge long-term customer relationships.
The hallmarks of Payless Power include easy sign up with instant approval and no credit checks or deposits; transparent pricing with no gimmicks; prepaid electricity that keeps prices low; informed customers who can save money by controlling usage or adding to their balance without fear of disconnection; stellar customer service that understands our unique customers’ needs and solves problems with speed and kindness. Instead of giving the customer only two options — pay their bill in full or have electricity shut off — we strive to be as flexible with payments as the customer needs us to be and allow weekly (or even more frequent) payments if necessary to fit the customer’s budget.
Our customer care philosophy is designed to make the process easy for customers:
- Payless Power strives to provide “no-surprise” pricing, so the customer avoids hidden charges or excessive penalties.
- Payless Power is a full disclosure company, which means we intend to fully educate customers about their service, costs, and expectations to avoid problems and customer service issues.
- Our goal is to answer the telephone or ‘Contact Us’ requests quickly, while resolving the customer’s issue with the first contact. We pride ourselves on an easy-to-navigate phone system for faster service.
- Our call centers are in the USA.
We are a Texas electric company, and therefore, we care about Texans. For the future, Payless Power leadership envisions adding traditional and postpaid electricity plans to their services.
Our History
Payless Power was borne from the imaginations of three enterprising brothers who were inspired by their grandfather’s entrepreneurial spirit. In partnership with his own brother, the Youngs’ grandfather started Samsill Plastics out of his garage, a company that still exists today. After recognizing a need in their own communities, Brandon, Byron, and Brian Young created Payless Power in 2005 to help underserved Texas customers secure affordable, reliable electricity.
The company was founded as a prepaid retail electric provider (REP) for those with little credit or a difficult credit history. Payless Power, based in Fort Worth, serves more than 400 residential communities throughout the Lone Star state. In addition, the company partners with Utility Choice to provide commercial and business electricity plans. Texas deregulated its energy market in 1995, and independent companies began offering competitive electricity choices in 2002. The founders understand the importance of family and small business in Texas, which is why Payless Power helps people stay connected with affordable electricity, regardless of income or credit history.
CEO Brandon Young
Community Involvement
The Youngs’ grandfather founded the Christ’s Haven children’s home at a farm in Keller, Texas, in 1956, which the brothers continue to support personally and through company sponsorships. Payless Power was named Outstanding Corporate Partner of the Year for Christ’s Haven. Additionally, Payless Power supports the Down Syndrome Partnership of Tarrant County in their “Lose The Training Wheels” program and works with Habitat for Humanity. Payless Power encourages and empowers their staff to remain involved in the community with paid volunteer hours and welcoming employee ideas for charitable work.
Brandon Young serves as a voting member of the Via One family of companies, which focuses on Lifeline Telephone Service, Emergency Broadband Benefit (EBB), and 5G network buildout and engineering. The organization’s core focus is to bring telephone and internet service to the underserved and underprivileged communities throughout the United States.
Outstanding Corporate Partner of the Year
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
Affordable and easy to make payments
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
Happy Customer
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
Long term customer
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
