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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Thank you perfect service
Response: Hi Blanca, Thank you for the 5-star review! We're delighted to hear that you've had a perfect service experience with us. Providing reliable service and meeting our customers' expectations is our top priority, so it's wonderful to know that we've earned your confidence. Your feedback is a great reminder of the impact that quality service can make. We'll continue working hard to deliver the same level of care and reliability that you appreciate. Thank you again, Blanca, for your kind words, your support, and for choosing us. We look forward to serving you for many years to come! Published on October 08, 2026
Not many outages to speak of, Customer Service is always polite and professional. The only thing I would like to see different is being able to pay by the month instead of based on how much I use. Beyond that it’s a great plan. Thank you, and God bless.
Response: Hi Matthew, Thank you for your 4-star review and for sharing your experience with us. We're glad to hear that you've had reliable service with few outages and that our Customer Service team has consistently provided polite and professional support. We appreciate your feedback about preferring a monthly billing option rather than payments based on energy usage. We understand that billing flexibility is important, and it's helpful to hear what features would make your experience even better. It's great to know that, overall, you've found the plan to be a great fit. We'll continue working hard to provide dependable service and the quality support you've come to expect. Thank you again, Matthew, for your feedback, your continued trust, and your kind words. We appreciate your business and look forward to serving you for years to come. Published on October 08, 2026
I moved 2months ago and precious accounts remain active despite closing them. I have the previous address as default account in the portal taking my money for the previous accounts. I have tried closing them multiple times myself online and with representatives. They show still active with balances despite only having one residence for two months. I tried transferring the pimento and they said to have placed it to a negative balance. Light is already so expensive and the lack of organization in this company to close accounts requested by the customer is a major fail.
Response: Thank you for your review, Neidy. We understand how frustrating it can be to move, request account closures, and continue seeing activity and balances on previous accounts. We appreciate you sharing these concerns and the details of your experience. Your feedback highlights the importance of accurate account management and clear resolution when service transfer and account closure requests are made. We'd like the opportunity to review your account and better understand what occurred. Please contact our Customer Care Team at 1-888-963-9363 during business hours so we can investigate further and assist you. Published on October 06, 2026
Informed the Payless Rep Nasha and Marie I have called 4 or 5 times and they continued to repeat the same things instead of assisting me further. Payless says switch hold removed Ambit says it’s still there. I work customer service and if the caller says they have called more than 3 times and having issues completing the task at hand obviously there is additional assistance required. Nasha disconnected after I checked in with her explaining I have the rep give me 1 second. I wanted the Payless rep on the line because the Ambit rep couldn’t help me without a Payless rep due to switch hold. So when the Ambit rep states the switch hold was still on and I went back to Nasha she was gone. I then had to call back. Unacceptable. Marie was okay she didn’t really want to help me further. Repeated the same thing.
Response: Thank you for sharing your experience, Timetra. We understand how frustrating it can be to make multiple calls regarding the same issue and still not have a clear resolution. We appreciate you taking the time to explain the challenges you encountered with the switch hold process and the communication between providers. Your feedback highlights the importance of thorough follow-up and clear assistance when a customer has already made several attempts to resolve an issue. We would like the opportunity to review your experience further and address your concerns. Please reach out to our Customer Care Team at 1-888-963-9363 during business hours so we can take a closer look and assist with your account. Published on October 06, 2026
i wish it would be cheaper
Response: Thank you for your review, Tayla. We understand that keeping energy costs manageable is important, and we appreciate you sharing your feedback. Your input helps us better understand our customers' needs. If you'd like to review your account or discuss available options, our Customer Care Team would be happy to assist. Published on October 06, 2026
No to expensive
Response: Thank you for your review, Anterria. We understand your concern about costs and appreciate you sharing your feedback. Affordability is important, and we'd welcome the opportunity to discuss your account and available options with you. Please reach out to our Customer Care Team at 1-888-963-9363 during business hours for assistance. Published on October 06, 2026
Easy transactions…always informed…very easy to keep track of our usage. Thank u
Response: Thank you for your 5-star review, Shannon! We're glad you find our service easy to use and that tracking your energy usage is simple and convenient. We appreciate your support and thank you for choosing Payless Power. Published on October 06, 2026
Thank you in advance for having such an easy and trusting relationship with your customers…the app is very user friendly. I recommend everyone I know to change electric providers…payless power is so reasonable and it is very reliable when you have to make changes due to everyday circumstances.
Response: Thank you for your 5-star review, Jennifer! We're grateful for your recommendation and pleased to hear our app and service make managing your account easy and convenient. Your trust means a lot to us. Published on October 06, 2026
Excellent service I love it helped me out so much!
Response: Thank you for your 5-star review, Greg! Knowing our service has been helpful means a lot to us. We appreciate your support and are grateful you chose Payless Power. Published on October 06, 2026
Love this company wish it was just a little cheaper
Response: Thank you for your 5-star review, Keinijah! We're happy to hear you love our service. We appreciate your feedback on pricing and are grateful for your continued support. Published on October 06, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
