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Payless Power Reviews
Read reviews from Payless Power customers
online is excellent service
Response: Sean, thank you for taking a moment to share your experience and for the 5-star rating. It’s great to hear that you found our online service excellent—that’s exactly the level of quality and convenience we work to deliver every day. Your feedback reinforces that we’re meeting expectations in the right way, and we’ll continue focusing on keeping the process smooth and reliable. If there’s ever anything more we can do for you, we’re here to help. Published on June 26, 2026
I can’t log in. Your website is down
Response: Hi Maria, thank you for bringing this to our attention. I understand how important it is to be able to log in without issues, especially when you need quick access to your account. Experiencing trouble with the website can be frustrating, particularly when you’re trying to manage something in the moment. Your feedback helps highlight how critical reliable access is. To get immediate assistance with your login and account access, please reach out to our Customer Care Team at 1-888-963-9363, available Monday through Friday from 9:00 AM to 5:00 PM. They’ll be able to look into what’s happening and help you regain access. We appreciate you speaking up, Maria, and we’re here to make sure you can get back into your account as smoothly as possible. Published on June 26, 2026
Buen servicio …. Fácil y efectivo
Response: José, gracias por compartir tu experiencia y por esa calificación de 5 estrellas. Nos da gusto saber que percibiste el servicio como bueno, fácil y efectivo; justo eso es lo que buscamos ofrecer en cada interacción. Comentarios como el tuyo nos motivan a seguir manteniendo procesos claros y ágiles. Si en algún momento hay algo más en lo que podamos ayudarte o mejorar aún más tu experiencia, con gusto estamos a tu disposición. Published on June 26, 2026
I work for a broker. A client had an issue with her plan after a system update. Customer Service Representative Nicole was extremely helpful and kind. Since the system update, the phone hold time was over an hour. Nicole maintained a calm, professional, kind demeanor throughout the entire call and was working very hard to find a resolution. Both the client and I were impressed by her. She is a true gem. Customer service isn’t what it used to be. Nicole is old school respectful!
Response: Hi Kristin, thank you for taking the time to share such a detailed experience and for the 5-star rating—we truly appreciate it. It’s great to hear how Nicole was able to step in, stay professional, and provide thoughtful support during a challenging situation following the system update. We understand how frustrating long hold times can be, especially when you’re supporting a client and need timely assistance. Your feedback highlights both the impact of that delay and how meaningful it is when a representative takes the time to listen, stay patient, and work toward a resolution. Nicole’s calm, respectful approach clearly made a strong impression, and we’ll be sure her efforts are recognized. At the same time, we’re continuing to focus on improving response times so that the level of service you experienced with her is matched by quicker access overall. Thank you again, Kristin, for sharing this and for recognizing the care Nicole provided—it means a lot to us. Published on June 26, 2026
Fácil y sencillo
Response: Mauricio, muchas gracias por tu calificación de 5 estrellas. Nos alegra saber que tu experiencia fue fácil y sencilla, justo lo que buscamos ofrecer en cada interacción. Valoramos mucho que compartas tu opinión, ya que nos ayuda a confirmar que vamos en la dirección correcta. Seguiremos trabajando para mantener este nivel de simplicidad y, si en algún momento necesitas algo más, estaremos encantados de apoyarte. Published on June 26, 2026
This used to be a good company to use but every sense they have switched over computer systems they are unable to get my account right. I’ve had to pay extra money because autopay is not working and my account has gone into the negative several times. Now I have made a payment and it has debited from my bank account but is not showing here and once again my account is in the negative. Let’s hope I don’t get charged another $20 for it being in a negative when it is clearly not my fault.
Response: Ann, Thank you for sharing this detailed feedback. I hear how frustrating it’s been to see your account go negative multiple times, especially when autopay isn’t working as expected and a payment you’ve already made hasn’t reflected yet. Dealing with extra charges and discrepancies like this can be incredibly stressful. Your experience with the recent system changes and the impact it’s having on your account is important to us, and it’s clear there’s a breakdown that needs to be addressed. Payments that have already cleared your bank should display correctly, and your account shouldn’t be put in a position where fees are a concern because of a system issue. To get this fully resolved and ensure your account is corrected, please reach out to our Customer Care Team at 1-888-963-9363, available Monday through Friday from 9:00 AM to 5:00 PM. They can review your payment history in detail, locate the missing transaction, and work to prevent any improper fees from being applied moving forward. We appreciate you bringing this to our attention and giving us the opportunity to make things right. Published on June 26, 2026
It’s good lights I haven’t had a problem yet
Response: Hi Marcus, thank you for your feedback and for the 5-star rating—we appreciate it. It’s great to hear that everything has been running smoothly for you and that you haven’t experienced any issues. We understand how important it is to have reliable service you can count on every day, and your experience shows that things are working the way they should. That kind of consistency makes a big difference. We’ll keep focusing on providing dependable service you can trust. Thanks again, Marcus—we’re glad everything is going well for you! Published on June 26, 2026
I enjoy the ease the app provides in managing my account. I can make payments, review my account, or do anything related to my account from my home. I am handicapped, being able to manage my account from home is priceless to me.
Response: Hi Laura, thank you so much for sharing your experience and for the 5-star rating—we truly appreciate it. It’s wonderful to hear how much you enjoy the ease of the app and how it allows you to manage everything from home. We understand how valuable that level of accessibility is, especially when being able to handle your account without needing to travel makes such a meaningful difference in your day-to-day life. Your feedback highlights exactly why convenience and simplicity matter. Our team is committed to continuing to provide tools that make managing your account easy and reliable wherever you are. Thank you again, Laura—we’re so glad the app is making things easier for you! Published on June 26, 2026
Easy to use website and make payments
Response: Hi Christopher, thank you for sharing your feedback and for the 5-star rating—we appreciate it. It’s great to hear that you’re finding the website easy to use and that making payments is a smooth process for you. We understand how important it is to have quick, simple access when managing your account, and your experience shows that convenience is making a positive difference. That’s exactly what we aim to provide every day. We’ll keep focusing on keeping things straightforward and user-friendly. Thanks again, Christopher—we’re glad it’s working well for you! Published on June 26, 2026
Love it very good
Response: Hi Sophia, It’s great to hear how much you’re enjoying the service—“love it” and “very good” says it all. Feedback like this lets us know we’re delivering what matters most to you. We’ll continue working to keep that experience just as strong and dependable. If there’s ever anything you’d like to explore or any support you need, our team is always here for you. Thanks for sharing your thoughts with us! Published on June 26, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
