Payless Power Reviews
Read reviews from Payless Power customers
I wish y’all could integrate Google pay as an option. On the website.thanks
Response: Hi Aaron, Thank you for taking the time to share your feedback. We hear you—having Google Pay as a payment option would definitely add convenience for many customers like yourself who prefer digital wallets. We understand how important it is to have flexible and seamless payment methods. While Google Pay isn’t currently available on our website, we do offer several other ways to make payments, including: Online through the MyAccount portal Over the phone via our automated system or with a live representative (Monday–Friday, 9:00 AM–5:00 PM) Cash payments through MoneyGram using receive code 14715 Your suggestion is valuable, and we’ve shared it with our team for future consideration as we continue improving our services. Published on October 02, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on October 01, 2025
Its pretty good it still seems expensive I just started working and its hard at this time for me but I work from home and need to have lights until I start getting paid
Response: Hi Stephanie, Thank you for sharing your experience with us. It’s great to hear that you find our service pretty good, especially as you're starting a new chapter working from home. That transition can definitely come with its own set of challenges, especially when budgeting is tight. We understand how important it is to have reliable electricity while you're getting settled into your new role. That’s why we work hard to offer competitive pricing, which you can compare with other providers at PowerToChoose.org. It’s a helpful resource for finding the best fit for your needs and budget. If you ever want help reviewing your plan or exploring options that might better suit your current situation, we’re here to help. Just reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’d be happy to walk through it with you. Published on September 30, 2025
At lowest Payless was there for me. I’m 69 yrs cancer patient & I was struggling on a fixed income not being able to pay a high light bill of 300$ or 400$ + tax a mth. Then I saw the add on TV & Facebook & decided to call & the rate they offered was excellent. I live alone & on the average my daily rate is $6.57 a day. God I’m so grateful for Payless power company. The service with compassion & understanding like family sticking together when in need. Thank you Payless power for making my life less stressful not having to worry bout being in the dark. Awesome company yes you are. 🙏🙏
Response: Hi Edwina, Thank you so much for sharing your story. We hear how important it was for you to find a reliable and affordable energy solution during a challenging time, and we're truly honored that Payless Power could be part of that support system. Your strength and resilience are inspiring, and knowing that our service helped ease some of your stress means a great deal to us. We’re committed to keeping things simple, compassionate, and accessible—especially for customers like you who deserve peace of mind and dependable service. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re here for you, just like family. Published on September 29, 2025
Excellent service
Response: Hi Nora, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you received excellent service! It means a lot to know that our team was able to meet your expectations. We’re always working to provide the kind of care and attention that makes a difference, and your feedback lets us know we’re on the right track. Published on September 29, 2025
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Response: Hi Travia, Thank you for taking the time to leave a review. I understand that your recent experience didn’t meet your expectations, and I can see how frustrating that must have been. Your feedback is important, and it helps us recognize where things may not be aligning with the level of service we aim to provide. While your message wasn’t detailed, the 1-star rating clearly signals that something went wrong, and we want to make it right. If you're open to it, I’d love the opportunity to learn more about what happened and work toward a resolution that feels fair to you. Please feel free to reach out directly at 1-888-963-9363 during standard business hours so we can address your concerns more personally. Published on September 29, 2025
Great service couldn’t ask for another company
Response: Hi Ernest, Thank you so much for sharing your experience! It’s wonderful to hear that our service met your expectations and that you wouldn’t choose another company. We truly value your feedback—it helps us stay focused on what matters most: delivering great service every time. Published on September 29, 2025
Today as of 9/29 I will not ever use these people ever again!! They’ll find a reason to charge you I went away for the summer so electric wasn’t used smh they went in and charged me $522 and said the system made a mid back in may and charged me for them months smh mind you my bill never been under $400 !!! Been with them for a year and 4 months
Response: Hi Racquesha, Thank you for sharing your experience with us. We understand how frustrating it must be to receive a bill that doesn’t reflect your expectations, especially after being away for the summer. It sounds like the billing system didn’t accurately report your usage for several months, which led to a large charge appearing all at once. That kind of surprise can be incredibly stressful, and we want to make sure you feel heard and supported. We’ve identified that a reporting issue occurred starting in May, and unfortunately, the charges accumulated until the system corrected itself. While this doesn’t change the impact it had on you, we do want you to know that we’re actively working to make it right. A Specialist will be reaching out to you directly to go over your billing details and discuss any available options to help resolve this. We appreciate the time you’ve spent with us over the past year and four months, and we’re committed to helping you through this situation. Published on September 29, 2025
Very convenient thanks
Response: Hi Eusebio, Thank you for taking the time to share your feedback! It’s great to hear that you found the experience very convenient — that’s exactly what we aim for. We know how important it is to have a smooth and hassle-free process, and your comment lets us know we’re on the right track. Published on September 29, 2025
Easy to navigate system, fast and friendly service by REAL people.
Response: Hi Stella, Thank you for sharing your experience! It’s great to hear that you found the system easy to navigate and enjoyed fast, friendly service from real people. We’re always listening closely to what matters most to our customers, and your feedback reinforces the importance of keeping things simple and personal. We’re committed to making every interaction feel just as smooth and human-centered as yours did. Published on September 29, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
