Payless Power Reviews
Read reviews from Payless Power customers
Seems like the Website stays down now that they switched systems. Go to create password and send the email link. Well, it never came. Been calling since Thursday, but some how there is 250 callers in front of me. No fix in site. No call backs.
Response: Hi Michael, Thank you for taking the time to share your experience. I hear how frustrating it’s been dealing with a website that’s not functioning as expected, not receiving the password reset email, and encountering long wait times when trying to get help. That’s not the experience we want for you, and I appreciate you calling this out. The issues you described—especially around system access and communication—are important, and we want to make sure they’re addressed properly. There can sometimes be delays with email delivery or increased call volumes during system transitions, but that doesn’t make it any easier when you’re trying to get something resolved. We’d like to take a closer look at your account and help you regain access as quickly as possible. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. When you call, let the representative know about the password reset issue and email not being received so they can assist you. If possible, try calling earlier in the day to help reduce wait times. Your feedback is valuable, and it helps us identify exactly where improvements are needed. Published on June 25, 2026
App very easy to use
Response: Hi Charlotte, Thank you for taking a moment to share your feedback and for the 5-star rating! It’s wonderful to hear that you find the website very easy to use—that simplicity and ease are exactly what we aim to deliver every day. Your feedback reinforces that we’re on the right track, and it motivates us to keep refining the experience so it stays intuitive and reliable for you. If there’s ever anything you’d like to see added or improved, we’re always here to listen. Thanks again for choosing us, Charlotte—we really appreciate it! Published on June 25, 2026
Very convenient and fast!
Response: Hi Abigail, It’s great to hear that you’re finding the service both convenient and fast, those are exactly the kinds of features that make a difference in your day-to-day experience. Your feedback really highlights how valuable it is to have something that works efficiently and saves you time. We appreciate you taking a moment to share your thoughts and your 5-star rating, it means a lot to us. If there’s ever anything more we can do to support you or make your experience even better, we’re here for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM Published on June 25, 2026
I love ya just don’t like how expensive this is starting to get for power
Response: Hi Daniella, It’s great to hear how much you enjoy being with us and that kind of loyalty really stands out. At the same time, rising costs can feel frustrating, especially when it comes to something as essential as power, and your feedback highlights how important affordability is alongside great service. We appreciate you sharing both sides of your experience, as it helps us understand what matters most to you. There are often ways to better manage usage or find options that may help you stay more in control of your costs, and we’d be glad to walk through those with you. Thank you for your continued support and your 3-star rating, it means a lot. If you’d like to review your account or explore ways to help manage expenses, we’re here to help. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
Love this company
Response: Hi Rachel, It’s wonderful to hear how much you love the company, your enthusiasm really stands out. Feedback like yours reflects the kind of experience we aim to provide every day, and it’s great to know that it’s resonating with you. We truly appreciate your support and your 5-star rating. If there’s ever anything more we can do to make your experience even better, we’re here for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
Great company to get electric from. Everything is fast pace from the beginning. They’re very reliable and helpful if need be. And honestly the convenience of paying ahead is so much better than getting a bill because I just paid what I can and if I don’t have $100 I can put on 20 and get me through the week and if I forget they send me notifications so let me know and they don’t shut my power off. They give me small extensions for a day or two without even having to contact them by far of the most beautiful way to pay bills.
Response: Hi Tracy, Your review really captures how important flexibility, reliability, and convenience are when it comes to managing your electricity, and it’s great to hear how well those features are working for you. Being able to pay at your own pace, receive helpful reminders, and have that added breathing room with extensions can make a big difference in day-to-day life. It’s awesome to know that the experience has been smooth from the start and that you’ve found both the service and support team helpful when needed. Feedback like yours highlights exactly what we strive to provide for every customer. Thank you for your thoughtful comments and your 5-star rating, it truly means a lot. If there’s ever anything more we can assist with, we’re always here for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
Very nice services.
Response: Hi Keydy, Thank you for sharing your feedback hearing that you’ve had a very nice experience with our services is wonderful to see. It’s important that every interaction feels positive and meets your expectations, and your review reflects that. Your 5-star rating is truly appreciated, and it motivates us to continue delivering the quality service you enjoy. If there’s anything more we can do for you or if you ever have questions, we’re here to help. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
Easy to use for a new customer
Response: Hi Andrea, It’s great to hear that your experience as a new customer has been easy and straightforward. Getting started should feel simple and intuitive, so your feedback really highlights that we’re on the right track. We appreciate you taking the time to share your thoughts and your 5-star rating it means a lot to us. As you continue using our services, we’re here to make sure everything stays just as smooth for you. If you ever need assistance or have questions, we’re ready to help. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
Best out there love them so much
Response: Hi Jose, Reading your review really stands out hearing that you see us as the best and that you love what we do means a great deal. That kind of feedback reflects the experience we work hard to deliver, and it’s exciting to know we’re meeting that mark for you. We truly value your support and your 5-star rating, and we’re committed to continuing to provide the level of service you enjoy. If there’s ever anything you’d like to share or if you need assistance, we’re always here to help. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
This sight is very convenient
Response: Hi Rose, Thank you for taking the time to share your feedback and for highlighting how convenient you find the site. It’s great to hear that your experience has been seamless and easy to use, that’s exactly what we aim to provide. Your 5-star rating truly means a lot, and we appreciate you choosing us. If there’s ever anything more we can do to support you or enhance your experience even further, we’re here to help. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
