Payless Power Reviews
Read reviews from Payless Power customers
Good with letting you pay off old balances by pennies on a dollar
Response: Hi Latisha, Thank you for sharing your experience! It’s great to hear that the flexibility in resolving past balances has made a difference for you. Many customers find that being able to settle accounts affordably helps them move forward with confidence, and we’re glad that’s been your experience too. We’re always working to make our services more accessible and supportive, and feedback like yours helps us continue improving. Published on September 10, 2025
Good with letting you pay off old balances by pennies on a dollar
Response: Hi Latisha, Thank you for sharing your experience! It’s great to hear that the flexibility in resolving past balances has made a difference for you. Many customers find that being able to settle accounts affordably helps them move forward with confidence, and we’re glad that’s been your experience too. We’re always working to make our services more accessible and supportive, and feedback like yours helps us continue improving. Published on September 10, 2025
Worst electricity company ever I would never have even used them except for the fact they are prepaid company and you don’t have to have a deposit paid my bill still got disconnected and charged a reconnection fee I called to try to get them to waive the fee they said they won’t the customer service is absolutely terrible
Response: Hi Tommy, Thank you for sharing your experience. We understand how frustrating it can be to face a service interruption, especially when you're trying to stay on top of your account. We hear your concerns about the reconnection fee and the communication around your account balance. Our system is designed to send daily notifications to help customers monitor their usage and balance, and we strive to make that process as transparent as possible. While the $30 reconnection fee is standard and cannot be waived, we do break it into $3 daily installments to ease the impact. We’re committed to improving our service and your feedback helps us do that. If you have any questions about how to better manage your account or want to explore tools that can help avoid future disconnections, we’d be happy to walk you through them. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 10, 2025
Good service and good price
Response: Hi Miguel, Thank you for taking the time to share your experience! It’s great to hear that you found both the service and pricing to be good — that kind of feedback means a lot. We’re always listening to what our customers value most, and knowing that we delivered on both quality and affordability helps us continue to focus on what matters. Published on September 10, 2025
Its prestty gud service
Response: Hi Carlos, Thanks so much for sharing your thoughts! We’re glad to hear the service met your expectations and that you had a good experience with us. It means a lot to know we’re heading in the right direction. Published on September 10, 2025
Yall need to be get peoples power back on quicker whenever they make a payment, I know i should have payed sooner but now my apartment is very hot and i need the AC back on. Im disappointed that i just made a payment and my service is off.
Response: Hi Ian, Thank you for taking the time to share your feedback. We understand how frustrating it can be to make a payment and still be without power—especially when your apartment is uncomfortably hot and you're relying on your AC. We hear your concern and want to clarify how the reconnection process works. Once your payment is received, we immediately send a reconnection order to the Transmission and Distribution Service Provider (TDSP). Typically, they’re able to restore service within two hours, depending on their current workload. In some cases, if the meter can’t receive the reconnection signal remotely, the TDSP may need to dispatch a technician to restore service manually. This can result in additional delays, but it’s part of ensuring your service is safely and properly restored. We appreciate your patience, Ian, and we’re here if you need any help following up on your reconnection status. Published on September 05, 2025
It’s easy and safe burn service they notify you daily your balance
Response: Hi Luis, Thank you for sharing your experience! It’s great to hear that you’re finding the service easy to use and that the daily balance notifications are helpful. We understand how important it is to stay informed about your energy usage and costs, and we’re glad that feature is making a difference for you. We appreciate your feedback and are always looking for ways to improve clarity around our offerings. Published on September 03, 2025
Easy to maintain
Response: Hi Tanzania, Thank you for sharing your experience! It’s great to hear that you’ve found the product easy to maintain — that’s exactly the kind of convenience we aim to deliver. We understand how important it is for everyday items to fit seamlessly into your routine, and your feedback lets us know we’re on the right track. Published on September 02, 2025
Love it great service un the area in Pasadena Texas
Response: Hi Izabelle, Thank you so much for sharing your experience! It’s wonderful to hear that you’re loving the service in Pasadena, Texas. We’re always listening to what our customers have to say, and your feedback truly energizes our team. We understand how important it is to feel well taken care of, especially in your local area, and we’re glad we could deliver that for you. Your kind words help us continue to improve and stay focused on what matters most—providing great service where it counts. Published on September 02, 2025
Seamless transactions. Just overall great service.
Response: Hi Joel, Thank you for sharing your experience with us! It’s great to hear that your transactions went smoothly and that you received excellent service. We truly value feedback like yours—it helps us understand what’s working well and motivates our team to keep delivering that same level of care. Published on September 02, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
