Payless Power Reviews
Read reviews from Payless Power customers
Great customer service
Response: Hi Charles, Thank you for taking a moment to share your feedback. It’s great to hear that you had a positive experience with our customer service—our team works hard to provide support that feels helpful, timely, and reliable. Your feedback reinforces what we aim to deliver every day, and we’re glad it stood out to you. If there’s ever anything more we can assist you with or ways we can make your experience even better, we’re always here for you. We appreciate your support and look forward to continuing to serve you! Published on May 27, 2026
Wonderful services
Response: Hi Lionel, Thank you for sharing your feedback. It’s great to see that you’re enjoying the services and finding them wonderful—comments like yours truly highlight what our team works hard to deliver every day. We’re glad to know your experience has been a positive one, and we’re committed to continuing that level of quality and care for you. If there’s ever anything additional you’d like or ways we can make your experience even better, we’re always here to support you. We appreciate you being part of our community! Published on May 27, 2026
Love the services
Response: Hi Lionel, Thank you for sharing your feedback—it’s wonderful to hear that you love the services we provide. Feedback like yours lets us know we’re delivering the kind of experience our customers expect and deserve. We’re glad our work is making a positive impact for you, and we’re committed to keeping that level of quality and care every time you interact with us. If there’s ever anything more you’d like to see or explore, we’re always here to help. We truly appreciate you being a valued customer! Published on May 27, 2026
I keep on calling and calling trying to make payments my pass was not working and I can’t log in my phone has been hacked and like all this other stuff and now you’re saying they’re going to just connect me cuz my painting my my money is at like three something and it’s been like 4 days I’ve been trying to make payment since it’s memorial Day weekend nobody’s working so I’m kind of unhappy with all that and I talked to the lady last time and I put $50 in my account and I took my card off there I don’t know what something’s not working so I’m going to review it and I better not get disconnected because it’s Sunday and tomorrow’s Monday and y’all are not working so says I’m going to be disconnected by 8:00 tomorrow night and it’s not cool it’s not cool that the damn robot does this to me all the time can’t recognize the boys can’t recognize the device can’t proceed with the payment yes proceed and then sorry I can’t make a payment don’t ask me for car information or nothing it’s just blank dumb I don’t like your eyes they should have never been invented for that kind of stuff and unless the people that hack my phone messed up all my well they did mess up on my account so I can stole money out of my bank account and I’m tired of contact us contact us and nobody does nothing and then we let 4 days for the email you back so I don’t know but I better not be cut off
Response: Hi Donroy, Thank you for taking the time to explain everything that’s been going on. I hear how frustrating this situation has been—especially dealing with login issues, payment problems, concerns about your phone and account security, and the worry about being disconnected after trying for several days to make a payment. You’ve clearly been making repeated efforts to resolve this, including adding funds and trying different ways to submit your payment, and it hasn’t worked the way it should. On top of that, running into system limitations over a holiday weekend and not getting timely support adds to the stress. The most important next step is to get your account reviewed directly so the payment issue, login problems, and any security concerns can be addressed right away and to check the status of your service to help prevent disconnection if possible. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) If you’re able to reach out as soon as lines open, our team can work with you to verify your account, help restore access, and guide you through completing a successful payment. Your experience matters, and we want to help get this resolved so things are working the way they should for you, Donroy. Published on May 27, 2026
Great service great light company
Response: Hi Christopher, Thank you for taking the time to share your feedback. It’s great to hear that you had a positive experience and that both our service and lighting met your expectations. We truly value your recognition—it helps reinforce what our team strives for every day. If there’s ever anything we can do to make your experience even better or earn that fifth star, we’d love the opportunity to help. We appreciate you choosing us and look forward to serving you again! Published on May 27, 2026
New system is trash do better Thank you
Response: Hi Kyisha, Thank you for sharing your feedback. I hear your frustration with the new system and your call for improvement, and it’s clear the experience didn’t meet your expectations. Feedback like yours is important because it highlights where things may not be working as intended and where we need to focus on doing better. We want to make sure your experience is smoother and more reliable moving forward. To help address any specific issues you’re encountering and get things back on track, we encourage you to connect with our team so we can look into your situation directly and provide support. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) We appreciate you taking the time to speak up, Kyisha. Published on May 27, 2026
Try to get with them again and they told me my service was activated and then later on they told me something critical is wrong with my service order, then I try calling them it goes straight to a bot waited for an hour and it kept saying agent were still dealing with people, then I reached out on email and then they told me I needed a city permit for my meter to be activated and they couldn’t do anything about it, my neighbors didn’t even need permit or inspections so what do I need it for.
Response: Hi Jvonerson, Thank you for sharing your experience in detail. It sounds like you received mixed information about your service—first being told it was activated, then that there was a critical issue—and had a difficult time getting through to a live representative while trying to sort it all out. I can see how confusing it is to then be told a city permit is required, especially when others nearby didn’t seem to need the same step. When it comes to service activation, permit requirements are typically determined by the city or utility provider based on factors like the meter’s history, property status, or prior service conditions. Even within the same neighborhood, those requirements can differ from one address to another, which is why your account may be flagged differently than your neighbors’. The most effective way to move forward is to have your specific service order reviewed so the exact reason for the permit requirement can be clarified and you can get clear guidance on what’s needed next to complete activation. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) Our goal is to help get this resolved so your service can be completed without further confusion, Jvonerson. Published on May 27, 2026
This is literally the worst light company have ever had , I started service with them and till am typing for almost 7 hours they haven’t giving me no light and o called it’s just bullshit I have to wait 6 hours again cos the first order was cancelled . It’s ridiculous of yah can’t do your job till now I still don’t have light I wait and if it doesn’t come up am canceling my plan
Response: Victor, I’m hearing how frustrating this has been—waiting hours for your service to come on, calling in, and then finding out the original order was canceled would test anyone’s patience. You expected your lights to be on, and that didn’t happen. What you’ve described isn’t the experience we want for you, especially when starting new service. Delays like this and unclear updates can make it feel like no one is taking ownership, and that’s not acceptable. Let’s get this resolved as quickly as possible. Our Customer Care Team can review your account, confirm what happened with the canceled order, and push through the activation or next steps right away. Please reach out to them at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so they can take a deeper look and get your service up and running. Your time matters, and we want to get you taken care of. Published on May 27, 2026
Muy sencillos los pasos me wncanta Payles power
Response: Hola Nora, Muchas gracias por compartir tu experiencia y por tu calificación de 5 estrellas. Qué bueno saber que los pasos te parecieron sencillos y que estás disfrutando el servicio de Payless Power—eso hace una gran diferencia al momento de manejar tu cuenta con confianza. Tu comentario confirma que la experiencia es clara y fácil de usar, que es exactamente lo que buscamos ofrecer todos los días. Nos alegra saber que te encanta el servicio. Si en algún momento necesitas ayuda adicional o tienes alguna pregunta, estamos aquí para apoyarte y asegurarnos de que sigas teniendo la mejor experiencia posible. ¡Gracias por elegirnos! Published on May 27, 2026
I been using this service for a while now and I really like it because you can always check what amount you have left and I have never had a issue.
Response: Hi Karla, Thank you for sharing your experience and for being a long-time customer. It’s great to hear how much you value the ability to easily track your remaining balance and that your service has been consistently reliable—that kind of transparency and dependability really matters. Your feedback lets us know we’re meeting the mark in providing a smooth and easy-to-use experience. We’re committed to continuing that level of service so you can keep managing your account with confidence. If there’s ever anything more we can do to support you or make your experience even better, we’re always here to help. We truly appreciate you choosing us! Published on May 27, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
