New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
Great service I’ve had it before but moved spots and not I’m using the service again I would recommend it to anyone!
Response: Hi Tamira, Thank you for your 5-star rating and for sharing your experience. We're delighted to hear that you chose our service again after moving and that it continues to meet your needs. We understand how important it is to have a provider you can count on, and it's wonderful to know you've had a positive experience both before and after your move. We truly appreciate your recommendation and your continued trust in us. We'll keep working hard to provide the great service you've come to expect, and we look forward to serving you for years to come! Published on July 07, 2026
Awesome awesome been a customer for over 3 years
Response: Hi Markus, Thank you for your 5-star rating and for sharing your feedback. We're thrilled to hear that your experience has been awesome and that you've been a customer for over three years. We understand how important it is to have a service you can rely on long-term, and it's rewarding to know we've earned your trust over the years. Your loyalty and support mean a great deal to us. We'll continue working hard to provide the dependable service you've come to expect. Thank you for being a valued customer, and we look forward to serving you for many more years to come! Published on July 07, 2026
thamks for setvice
Response: Hi Neal, Thank you for your 1-star rating and for taking the time to leave a review. We appreciate your feedback and are glad you shared your thoughts with us. Every customer experience matters, and your input helps us understand where we can continue improving. Our team remains committed to providing dependable service and a better experience for our customers. Thank you again for your review, and we hope to have the opportunity to serve you again in the future Published on July 07, 2026
Pretty convenient
Response: Hi Tosan, Thank you for your 5-star rating and for sharing your feedback. We're glad to hear that you find our service convenient. We understand how important it is to have a simple and easy experience, and it's great to know we're meeting your expectations. We truly appreciate your support and will continue working hard to provide reliable service and added convenience for our customers. We look forward to serving you again in the future! Published on July 07, 2026
Everything is straight forward. I can’t complain about anything.
Response: Hi James, Thank you for your 5-star rating and for sharing your feedback. We're glad to hear that everything has been straightforward and that you've had such a positive experience. We understand how important simplicity and clarity are, and it's great to know our service has delivered that for you. We truly appreciate your support and will continue working hard to provide the reliable and hassle-free experience you expect. We look forward to serving you again in the future! Published on July 07, 2026
Estoy satisfecha con mi probedir
Response: Hola Isidro, Gracias por tu calificación de 5 estrellas y por compartir tu experiencia. Nos alegra saber que estás satisfecha con tu proveedor de servicio. Brindar una experiencia confiable y conveniente para nuestros clientes es muy importante para nosotros, por lo que es gratificante saber que estamos cumpliendo con tus expectativas. Agradecemos tu confianza y tu apoyo. Seguiremos trabajando para ofrecer el servicio de calidad que mereces. ¡Esperamos seguir sirviéndote en el futuro! Published on July 07, 2026
Great service thank you!!
Response: Hi Theron, Thank you for your 5-star rating and for sharing your feedback. We're delighted to hear that you received great service. Providing a positive and reliable experience for our customers is our goal, and it's rewarding to know we met your expectations. We truly appreciate your support and will continue working hard to deliver the quality service you deserve. We look forward to serving you again in the future! Published on July 07, 2026
They said they don’t turn your service off on weekends but they just turned mine off and they don’t have customer service on standby
Response: Hi Kanisha, Thank you for taking the time to share your feedback. We understand your concern regarding your service being disconnected over the weekend, especially when you were expecting different timing and were unable to reach a representative at that moment. Your experience is important to us, and we want the opportunity to review the details of your account and address any questions about your service status. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday from 9:00 AM to 5:00 PM, so we can look into this further and provide assistance. We appreciate you bringing this to our attention and look forward to helping resolve your concerns. Published on July 07, 2026
I couldn’t ask for a better company. They are an Awsome company that has been working hard to make sure that we are all happy with the results of our service. I’m very satisfied and grateful. They make sure our budget is in our price range. I will never change my plan or company as long as they are around and as long as I’m in the area zone they do have service. Thank you Payless Power Company for everything you have done and given to me and my family!
Response: Hi Victoria, Thank you for your 5-star rating and for sharing such thoughtful feedback. We're truly grateful to hear that you've had such a positive experience with our service. It's wonderful to know that our efforts to provide affordable options, support our customers' budgets, and deliver reliable service have made a difference for you and your family. Your loyalty and trust mean a great deal to us. Feedback like yours motivates our team to continue working hard to provide the value and service our customers deserve. We appreciate your support and are honored to be your chosen electricity provider. We look forward to continuing to serve you for years to come! Published on July 07, 2026
Estoy satisfecha con mi probedir
Response: Hola Isidro, Gracias por tu calificación de 5 estrellas y por compartir tu experiencia. Nos alegra saber que estás satisfecha con tu proveedor de servicio. Brindar una experiencia confiable y conveniente para nuestros clientes es muy importante para nosotros, por lo que es gratificante saber que estamos cumpliendo con tus expectativas. Agradecemos tu confianza y tu apoyo. Seguiremos trabajando para ofrecer el servicio de calidad que mereces. ¡Esperamos seguir sirviéndote en el futuro! Published on July 07, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
