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Payless Power Reviews
Read reviews from Payless Power customers
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Best light company
Response: Hi Kiran, Thank you for taking the time to share your feedback! We're delighted to hear that you consider us the "best light company." It's great to know that our commitment to quality products and service made such a positive impression. We truly appreciate your support and recognition. Our team works hard to provide reliable lighting solutions and an excellent customer experience, and your review lets us know we're on the right track. We look forward to continuing to serve your lighting needs in the future. Thanks again for choosing us, Kiran! Best regards, The Customer Care Team Published on August 06, 2026
Por que tengo que recargar lo sugerido y no lo que yo deseo recargar. Necesitaba recargar $50 y no pude por que No me dejaba el sugerido. Espero me resuelvan Muchas gracias
Response: Hola Esdras, Gracias por compartir tu experiencia y por tu comentario. Entiendo lo frustrante que puede ser no poder recargar el monto que deseabas cuando necesitabas agregar $50 a tu cuenta. Queremos aclarar que cuando una cuenta tiene un saldo negativo, el sistema requiere un pago mínimo de $20.00 más el saldo negativo pendiente antes de permitir otras opciones de recarga. Esta medida ayuda a que la cuenta vuelva a estar al día y pueda utilizarse con normalidad. Agradecemos que nos hayas señalado esta situación, ya que nos permite identificar oportunidades para comunicar estos requisitos con mayor claridad. Si tienes preguntas sobre el saldo de tu cuenta o necesitas que revisemos tu caso específico, te invitamos a comunicarte con nuestro equipo para brindarte asistencia adicional. Gracias nuevamente, Esdras, por tu comentario y por darnos la oportunidad de ayudarte. Published on August 04, 2026
Muy buena y rápido
Response: Hola Vanessa, ¡Muchas gracias por tu calificación de 5 estrellas! Nos alegra saber que tu experiencia fue muy buena y rápida. Sabemos lo importante que es recibir un servicio eficiente y sin complicaciones, y es gratificante saber que pudimos cumplir con tus expectativas. Comentarios como el tuyo nos motivan a seguir brindando una atención ágil y de calidad. Gracias nuevamente por tu confianza, Vanessa. ¡Esperamos poder atenderte de nuevo pronto! Published on August 04, 2026
No goin around straight forward and pay as u go
Response: Hi Jaqwez, Thank you for the 5-star review! We're glad to hear you found the process straightforward and appreciated the pay-as-you-go approach. Providing a simple, transparent experience without unnecessary complications is important to us, and it's great to know that stood out. Your feedback lets us know we're delivering the kind of service our customers value. We appreciate you choosing us, Jaqwez. Published on August 04, 2026
The previously discussed with myself
Response: Hi Robert, Thank you for your 4-star review and for taking the time to share your feedback. I understand you're referring to matters that were previously discussed, and I appreciate you highlighting that experience. We recognize the importance of ensuring prior conversations are accurately reflected and followed up on. Your comments are valuable and help us evaluate how we communicate and support our customers. We'd welcome the opportunity to review the details further and make sure everything has been addressed as intended. If there's anything additional you'd like to discuss, please reach out to us directly so we can take a closer look and assist where needed. Thank you again, Robert, for your review and for choosing us. Published on August 04, 2026
Absolutely the WORST ELECTRICITY COMPANY. Talking to customer service is virtually impossible. I received a disconnection notice and made the payment before the time they allotted, and they still disconnected my service even though my account shows a positive balance and 3 days remaining! I’ve been on hold for 30 minutes and still 144 people in front of me in the que. I live in texas and the heat index is 116!
Response: Hi Kiersten, Thank you for taking the time to share your experience. We understand your frustration with receiving a disconnection notice, making your payment within the allotted timeframe, and then finding your service disconnected despite your account showing a positive balance and remaining days of service. We also recognize how concerning this situation is during extreme Texas temperatures, especially when you're experiencing long wait times while trying to get assistance. Your feedback regarding both the disconnection and the difficulty reaching Customer Care is important. We'd like the opportunity to review your account details, confirm when the payment was received, and investigate why the disconnection occurred so we can provide accurate information and assistance. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into this matter further and work toward a resolution. Thank you for bringing this to our attention, Kiersten. We look forward to assisting you. Published on August 04, 2026
Company is trash and all it looks like is a money grab! How the hell do I put $30 on my lights and the very next day you telling me my balance is low. There is no way in hell I’m using that much electricity when nobody is home half the day. I out money on them at least 3 to 4 times a week and that’s outrageous. I will be going with another company as soon as possible this is ridiculous!!!
Response: Hi Marvin, Thank you for taking the time to share your feedback. We understand your concerns regarding the frequency of adding funds and the rate at which your balance appears to be decreasing. Questions about energy usage and account balances are important, and we appreciate you bringing this to our attention. At this time, we were unable to locate an account for you here at Payless Power using the information provided in the review. Because of this, we have not been able to review the account details related to your experience. Please give our Customer Care Team a call at 1-888-963-9363 during our standard business hours, Monday through Friday from 9:00 AM to 5:00 PM, at your earliest convenience so that we can discuss your experience and gather the information needed to better assist you. We look forward to speaking with you. Published on August 03, 2026
The payment process is different at first, not what I’ve been accustomed to. Once I fully understood it, then I realized how efficient it is. I recommend it for sure!
Response: Hi Rodney, Thank you for taking the time to share your experience and for the 5-star review. We appreciate your honest feedback about the payment process. It's understandable that a new system can feel different at first, especially when it isn't what you're used to. We're glad to hear that once you became familiar with the process, you found it efficient and easy to use. Your recommendation means a lot to us, and we're pleased that the payment experience ultimately met your expectations. Feedback like yours helps reassure others who may be navigating the process for the first time. If you ever have questions or need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during our business hours, Monday through Friday, 9:00 AM to 5:00 PM. We're always happy to help. Thank you again for your support, Rodney! Published on August 03, 2026
I don’t understand why I’m getting charged like by day is this not a monthly plan I guess I don’t understand the process please explain Thank you in advance Juanita DeLaCruz Gonzales
Response: Hi Juanita, Thank you for your 5-star review and for sharing your question. We understand that billing charges can sometimes be confusing, especially when the timing or amount appears different from what you expected. We appreciate you bringing this to our attention. Your feedback lets us know you'd like a better understanding of how the billing process works. Because account details can vary, our Customer Care Team can review your specific account and provide a clear explanation of any charges and your payment schedule. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We'd be happy to walk through your account details and answer any questions you may have. Thank you for being a valued customer, Juanita. We look forward to assisting you. Published on August 03, 2026
Easy access for payment.
Response: Hi Juanita, Thank you for your 5-star review! We're glad to hear that you found the payment process easy and accessible. Convenient account management is important, and it's great to know that your experience met your expectations. We appreciate you taking the time to share your feedback and choosing our service. If you ever have any questions or need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Thank you again, Juanita! Published on August 03, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
