Payless Power Reviews
Read reviews from Payless Power customers
Great job thanks
Response: Hi Daniel, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience. It means a lot to us that you took the time to share your feedback. We’re always working to deliver the best possible service, and hearing that we did a great job lets us know we’re on the right track. If there’s ever anything more we can do to make your experience even better, we’re here and ready to help. Published on July 18, 2025
Great easy fast process
Response: Hi Mireya, Thank you so much for sharing your experience! We’re thrilled to hear that the process felt great, easy, and fast for you. It’s always our goal to make things as smooth and efficient as possible, and knowing that it came through in your experience means a lot to us. Your feedback reinforces the work we put into creating a seamless journey for our customers. Published on July 18, 2025
Great easy fast process
Response: Hi Mireya, Thank you so much for sharing your experience with us! We’re thrilled to hear that the process was great, easy, and fast for you. It means a lot to know that our efforts to streamline and simplify things are making a real difference. Your feedback helps us stay focused on what matters most—providing a smooth and efficient experience for every customer. Published on July 17, 2025
.everthing is good
Response: Hi Mauricio, Thank you for taking the time to share your thoughts with us. It’s great to hear that everything met your expectations! We truly value your feedback—it helps us understand what’s working well and where we can continue to deliver a great experience. Published on July 17, 2025
Best. Electricity compani
Response: Hi Moises, Thank you for taking the time to share your thoughts with us. We’re thrilled to hear you consider us the best electricity company! That kind of feedback means a lot to our team. It’s clear that something about your experience stood out in a positive way, and we’d love to keep that momentum going. Published on July 17, 2025
Thiefs who placed a disconnect order on my account and then continue to charge me daily not only that, but I was not able to make my payment online and it was after hours they told me to reach out to an email where I can contact somebody after hours nobody ever got back to me the next day I owe even more money. Meanwhile, the disconnect was still active. Makes no sense.
Response: Hi Deja, Thank you for sharing your experience. We’ve carefully reviewed your concerns about the disconnect order, the continued charges, and the difficulty you faced trying to resolve the issue after hours. We understand how confusing and frustrating it can be when you're trying to take action and things don’t line up the way they should. Your feedback highlights important areas where we need to improve communication and support. To clarify, our billing system operates on a two-day arrears basis, which means charges may continue to post for a short period after a disconnect order is placed. We know this can be unexpected, especially when you're actively trying to resolve the situation. We’d like to take a closer look at your account to ensure everything is accurate and help resolve any outstanding issues. Please reach out to us directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM, with your account details so we can assist you further. Thank you again, Deja, for bringing this to our attention. Your voice matters, and we’re here to help. Published on July 17, 2025
I would give this company 0 stars. I don’t recommend them at all..they’ll shut your shit off for being .01 $. Over … They make up usage that you don’t actually use ..when I leave out for work everyday i shut my breakers off. And I shut off the main .. so tell me how am I using electricity…on top of that if u do get disconnected… ******* forget about the “well get ya back on within 2 hrs. They’ll do it whenever they feel like it.. again . DO NOT GET THIS COMPANY). you’ve been warned so do say u wasn’t
Response: Hi Louis, Thank you for sharing your experience. It’s clear that you’ve taken steps to manage your electricity use carefully, and I can understand how frustrating it must be to see charges that don’t align with your expectations—especially when you’re actively trying to conserve energy. We’ve seen that during periods of extreme heat, even minimal background usage or system-related draw can increase unexpectedly. This can sometimes happen even when breakers are off, due to things like smart meters, standby systems, or residual draw from certain appliances. That said, your concern about usage accuracy and disconnection timing is absolutely valid and deserves a closer look. We’d like to review your account in detail to better understand what happened and ensure everything is accurate. Please feel free to contact us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thanks again for bringing this to our attention, Louis. We’re here to help. Published on July 17, 2025
Great customer support easy process would definitely refer everyone to Payleas Power. Great rates, payment plans available if u find yourself in a bind.
Response: Hi Quawanda, Thank you so much for sharing your experience! It’s great to hear that our customer support team made the process smooth and straightforward for you. We understand how important it is to have flexible options when life throws a curveball, and we’re glad our payment plans were there when you needed them. Your willingness to refer others means a lot—it tells us we’re doing something right. We’re always working to keep our rates competitive and our service accessible, and feedback like yours helps us stay focused on what matters most to our customers. Published on July 17, 2025
Very convenient and I recommend it
Response: Hi David, Thank you for taking the time to share your experience! We hear you—and it's great to know that you found our service very convenient. That kind of feedback means a lot to us. It’s clear that convenience made a positive impact on your experience, and we truly value your recommendation. Knowing that we’re making things easier for you helps us stay focused on what matters most: delivering a smooth and reliable experience every time. Published on July 17, 2025
Super easy when I’m in a bind and they got it done quickly!
Response: Payless Power appreciates your review, Laci, and is pleased to hear you enjoy our easy and intuitive pre-paid services! Published on July 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
