Payless Power Reviews
Read reviews from Payless Power customers
It has been decent
Response: Hi Katerris, Thank you for sharing your thoughts. It’s great to know your experience has been decent, and we truly appreciate you taking the time to rate us. We’re always aiming to go beyond “decent” and deliver something more memorable and satisfying. If there’s anything that stood out as just okay or something that didn’t quite meet expectations, we’d really value your insight so we can make meaningful improvements. We’re glad to have the opportunity to serve you and look forward to providing an even better experience next time! Published on June 26, 2026
Eh estado muy satisfecha con el servicio de Payless Power. Gracias
Response: Hola Zaida, muchas gracias por compartir tu experiencia y por tu calificación de 5 estrellas. Nos alegra saber que te has sentido muy satisfecha con el servicio de Payless Power—comentarios como el tuyo reflejan que estamos cumpliendo con lo que nuestros clientes esperan. Entendemos lo importante que es contar con un servicio confiable y fácil de usar en el día a día, y tu opinión nos confirma que vamos por buen camino. Seguiremos esforzándonos para mantener esta calidad y brindarte siempre una experiencia positiva. Gracias nuevamente por tu confianza, Zaida. ¡Nos da mucho gusto tenerte con nosotros! Published on June 26, 2026
Muy fácil d realizar el pago y rápido
Response: Hi Francis, Gracias por compartir tu experiencia. Nos alegra saber que el proceso de pago te resultó muy fácil y rápido, ya que trabajamos constantemente para que todo sea sencillo y eficiente para nuestros clientes. Seguiremos enfocándonos en mantener esta experiencia ágil en cada interacción. Si en algún momento ves algo que podamos mejorar aún más, nos encantaría conocer tu opinión. ¡Apreciamos mucho tu comentario y preferencia! Published on June 26, 2026
Love Payless power
Response: Hi Christopher, thank you for sharing your feedback and for the 5-star rating—we really appreciate it. It’s great to hear that you love Payless Power, and that kind of support means a lot to us. We know how important it is to have a service you can count on, and your comment shows we’re delivering a positive experience. Our team is committed to keeping things simple, reliable, and convenient for you every day. Thanks again for taking the time to leave your review, Christopher—we’re glad to have you with us! Published on June 26, 2026
I’ve had this service for a while, can’t remember how long. It’s Just Awesome!
Response: Jose, your feedback is fantastic to hear! It’s clear you’ve been with the service for quite some time, and the fact that it continues to deliver such a positive experience really stands out. Comments like yours highlight exactly what long-term, reliable service should feel like. We truly value your continued trust and are glad the experience has remained consistently strong for you. If there’s ever anything you’d like to explore or ways we can make it even better, we’re always here to help. Published on June 26, 2026
Very reason Leable if there are any deals or perks please let me know. I love discount.
Response: Hi Le Roy, Thank you for sharing your feedback! It’s great to hear that you found our pricing reasonable and that you’re enjoying the value we offer. We definitely understand the appeal of a good deal—discounts and perks can make an already positive experience even better. Keeping an eye on our website or signing up for updates is a great way to stay in the loop. Your enthusiasm for savings is something we love to support, and we’ll continue looking for ways to bring even more value your way. Thanks again for choosing us, Le Roy! Published on June 26, 2026
Excelente servicio
Response: Hola Sandra, muchas gracias por compartir tu comentario y por otorgarnos una calificación de 5 estrellas. Nos alegra saber que has tenido una experiencia positiva y que consideras que ofrecemos un excelente servicio. Reconocemos lo importante que es para ti recibir una atención clara y confiable, y comentarios como el tuyo confirman que vamos por buen camino. Seguiremos trabajando para mantener este nivel de servicio en cada interacción. Agradecemos mucho tu apoyo, Sandra, y esperamos seguir cumpliendo con tus expectativas. Published on June 26, 2026
Affordable and easy to access!!!
Response: Hi Kimberly, Thank you for sharing your feedback! It’s great to hear that you found our services both affordable and easy to access—that’s exactly what we aim to provide for every customer. We truly appreciate you taking the time to highlight what stood out to you, and we’re glad your experience was a smooth one. If there’s ever anything more we can do to keep things convenient and cost-effective for you, we’re always here and ready to help. Thanks again for choosing us, Kimberly—we look forward to continuing to serve you! Published on June 26, 2026
I’m very disappointed to find out. I’ve been with Payless power for 8 years and you do not give a letter of credit to show proof that I have never had my service terminated. It is very difficult to talk to someone and I got the run around!!!
Response: Hi Shonda, thank you for taking the time to share your experience and for being a customer for 8 years—that kind of loyalty truly stands out. I hear how important it is to have documentation that reflects your history, especially when you’ve consistently maintained your service without interruption. It’s also clear how frustrating it felt trying to get a clear answer and connect with someone who could help. Your experience matters, and access to straightforward support should feel smooth and reliable. We want to make sure you get the clarity you’re looking for regarding your account history and any available documentation. Reaching out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, is the best next step, and you can reference your long-standing account so they can better assist you. Your feedback highlights areas where we can improve both communication and accessibility, and it’s appreciated. Thank you again, Shonda, for bringing this to our attention. Published on June 26, 2026
It’s ez to me to load money
Response: Hi Lee, thanks for sharing your experience and the 4-star rating—we appreciate it. It’s great to hear that loading money has been easy and convenient for you. That kind of simplicity is something we aim to deliver consistently. Your feedback lets us know we’re on the right track with usability, and we’re always working to make the process even smoother across the board. If there’s anything that would take your experience from good to great, we’d love to hear it. Thanks again for taking the time to leave a review, Lee—we’re glad it’s been easy to use. Published on June 26, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
