New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Awesome rates per day
Response: Hi Freddy, Thank you for your 5-star review and for highlighting our daily rates. We're pleased to hear that you've found value in the service Payless Power provides. We understand that affordable energy options are important, and it's great to know our pricing has contributed to a positive experience for you. Feedback like yours helps us continue focusing on what matters most to our customers. If you ever have questions about your account, your service, or ways to manage your energy costs, our Customer Care Team is ready to assist. Please reach out to us at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Published on October 14, 2026
Doing great, very happy with service
Response: Hi Candice, Thank you for taking the time to share your review and for awarding us 5 stars. We're delighted to hear that you're very happy with your service and that your experience with Payless Power has been a positive one. Providing dependable service and support is important to us, and it's encouraging to know that we've been able to meet your expectations. We appreciate your feedback and the trust you've placed in our team. If you ever need assistance or have questions about your account, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Published on October 14, 2026
Awesome company to use. No hassle and no extra crap to deal with using Payless power.
Response: Hi Arthur, Thank you for sharing your experience and for the 5-star review. We’re glad to hear that you find Payless Power easy to work with and that your service experience has been straightforward and hassle-free. Providing a simple and convenient experience is important to us, so it's rewarding to know that our efforts have made a positive impression. Your feedback helps reinforce our commitment to delivering reliable service without unnecessary complications. If you ever have questions about your account or need assistance, our Customer Care Team is here to help. Please reach out to us at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Published on October 14, 2026
Helping people.
Response: Hi Kirk, Thank you for your 5-star review and for sharing that we're "helping people." It's wonderful to hear that our efforts have made a positive impact on your experience with Payless Power. We recognize how important reliable service and support are, and we're grateful that you took the time to acknowledge our team's commitment to assisting our customers. Feedback like yours reinforces our goal of providing a helpful and straightforward experience every day. If you ever have questions about your account or need additional assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Thank you again, Kirk, for your kind review and for being a valued Payless Power customer! Published on October 14, 2026
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Response: Thank you for your feedback, Faye. We're sorry to see that your experience did not meet your expectations. We value all customer feedback and would appreciate the opportunity to learn more about what happened and how we can make things right. Please give us a call at 888-963-9363 so we can assist you further. We hope to have the chance to improve your experience in the future. 💙 Published on October 13, 2026
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Response: Thank you for your feedback, Faye. We're sorry to see that your experience did not meet your expectations. We value all customer feedback and would appreciate the opportunity to learn more about what happened and how we can make things right. Please give us a call at 888-963-9363 so we can assist you further. We hope to have the chance to improve your experience in the future. 💙 Published on October 13, 2026
Great customer service
Response: Thank you for the 5-star review, David! We're delighted to hear that you received great customer service. Our team works hard to provide the best experience possible, and it's wonderful to know we made a positive impression. We truly appreciate your support and thank you for choosing Payless Power! ⭐💙 Published on October 13, 2026
Love the service!!!
Response: Thank you for the 5-star review, Cyron! We're thrilled to hear that you love our service. Your kind words mean a lot to our team, and we're grateful for the opportunity to serve you. Thank you for choosing Payless Power, and we look forward to continuing to provide you with excellent service! ⭐💙 Published on October 13, 2026
Me gusta este servicio soy nueva cliente y me parece genial!
Response: ¡Gracias por compartir su experiencia, Linda! Nos alegra mucho saber que, como nueva clienta, su experiencia ha sido tan positiva y que le parece un servicio genial. Apreciamos la confianza que ha depositado en nosotros y esperamos seguir brindándole la atención y el servicio que merece. ¡Gracias por elegirnos! ⭐💙 Published on October 13, 2026
Excellent service
Response: Thank you for the 5-star review, Rosa! We're so glad to hear you had an excellent experience with our service. Providing outstanding customer care is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your support and thank you for choosing Payless Power! ⭐💙 Published on October 13, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
