Payless Power Reviews
Read reviews from Payless Power customers
Very simple and straightforward. No fuss
Response: Your positive feedback is greatly appreciated Jesse. We are glad that you found our intuitive pre-paid service simple and straightforward. Thank you for sharing your experience with Payless Power. Published on June 11, 2025
I left my dwelling on 5.31.25 and have yet to get a hold of someone that can help. I’ve disconnected twice online and still keep getting charged.
Response: Thank you for bringing this to our attention Ms. Briceno. A supervisor will be reaching out to you today to learn more about this issue. Please let us know if you have any other questions or concerns by calling us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 10, 2025
Smooth so far so why not go for it if you really low on funds
Response: Taije, thank you for taking the time to review Payless Power. We are glad to hear that the process has been going smoothly. Please let us know if we can assist you with anything by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 10, 2025
I do not recommend bc if your late on a payment they will shut off your power and you want have electricity until the back in office so if it goes out on a Friday your screwed. And plus I made my payment Friday here it is mid afternoon Saturday no power and they have already taken 10$ and I have no electricity
Response: Sebastian, thank you for your review. Payless Power recommends to keep a positive balance in your account to avoid any service interruptions. If your service is disconnected and a payment is made the service will be restored within two hours regardless of the time the payment came in. Please keep in mind that Payless Power charges two days in arrears. If you have any other questions or concerns you can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday – Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on June 10, 2025
Good Good Good Good Good Good Good
Response: Thank you for your positive review, Sthefany. Published on June 10, 2025
Ok no hidden fees that’s hard to believe I had $118.00 yesterday after depositing $100. Shows 3.67 for yesterday but left remaining at $111. I’m never sure what I’m being charged. Becoming very dissatisfied
Response: We value your input, Tamara. Please keep in mind Payless Power charges two days arrears. You can see the average daily use for the past three bills as well to give you an estimate of how much you are spending per day. As the weather heats up our usage can increase even when it does not seem that anything has changed in the home. You can view a breakdown of your usage at smartmetertexas.com to see when you are using the most electricity. Please let us know if there is anything we can assist you with by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
I don’t like that I get charged 5 dollars for making a payment unless I enroll in auto pay. If I can’t afford auto pay l, I definitely can’t afford 5 dollars just to pay you.
Response: Thank you for your feedback, Sarah. Payless Power does charge a payment processing fee if we are not enrolled in auto-pay. This payment processing fee can also be avoided by ensuring that we are paying $75.00 or more when making payments. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
Great service, it does get more expensive during the summer days even though we don’t use more electricity but they are very reliable
Response: Thank you for your feedback! We’re glad to hear you find our service reliable—that’s something we take great pride in. We understand that summer electricity costs can be frustrating. Usage going up can usually be attributed to the weather outside. The more it heats up, the longer our air conditioners will stay on to cool the home to the desired temperature. You can view a breakdown of your usage at smartmetertexas.com to see when you are using the most electricity. If you ever have questions about your plan or ways to optimize your energy usage, we’d be happy to assist you. You can reach us anytime, including after hours, at Payless Power Contact Us. We appreciate your support and look forward to continuing to serve you! Published on June 17, 2025
Easy process but cost too much
Response: Thank you for your review, Meteka. We are glad that you found the process easy to set up a new pre-paid account. Payless Power offers competitive rates on all of our pre-paid plans. You can visit www.powertochoose.org and review facts sheets to compare plans and prices. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 09, 2025
If you require electricity, quickly at that – then I would highly recommend PLP, even though the prices are beyond absurd as it is 20 cents a killowatt and coming from the industry, the average cost per kWh is between 9-12 cents, therefore, PLP is BANKING off of those who either do not qualify for a 24-month plan with a REP (retail-electric-provider) – which is the apedemy of being taken advantage of OR they need power and do not have the time to wait 7-10 business days for Oncor (our electricity distribution provider in the DFW).
Response: Ms Alexander- Thank you for taking the time to post your comments. To summarize, you state that Payless Power is good if you need service fast or have no other options, but our prices are nearly double that of the average price offered by competitors. While its easy to see how such a conclusion can be drawn, it’s not an accurate assessment. Please note that payless Power does not uses tactics such as bullseye plans and large usage credits to deflate advertised rates. We also don’t use gimmicks like free nights and weekends to create a false illusion that the customer is getting something for free when that does not happen. Our rates are competitive with major providers . Visit www.powertochoose.org and review facts sheets companies with plans with prices that seem too good to be true. Also, feel free to call us at 888 963 9363 for any questions you may have. Published on June 09, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
