Payless Power Reviews
Read reviews from Payless Power customers
Amazing customer service, great prices and if you learn how it works you can save lots of money 💰 Highly recommend!!
Response: Hi Marco, Thank you so much for sharing your experience! It’s great to hear that you’ve found real value in both our customer service and pricing. You’ve clearly taken the time to understand how everything works, and it’s awesome to see that effort paying off with big savings 💰. We’re always looking for ways to make things even easier and more rewarding for customers like you. Thanks again for the recommendation—your support means a lot! Published on August 27, 2025
Great service & always up to date immediately
Response: Hi Destiny, Thank you so much for sharing your experience! It’s great to hear that you’ve found our service consistently prompt and reliable. Staying up to date is something we know matters, and your feedback lets us know we’re hitting the mark. Your input helps us grow! Published on August 27, 2025
I need help getting my service on
Response: Hi Stephanie, Thank you for reaching out and sharing your experience. I understand how important it is to have your service activated promptly, especially after completing your enrollment and payment. We’ve listened to your concern and recognize that waiting for service to begin—especially when you've already taken the necessary steps—can be frustrating. While service typically starts within 4–6 hours, activation times can vary depending on the workload of the transmission and distribution service provider in your area. To help move things forward, I’d like to make sure everything is progressing as expected. If you haven’t already received confirmation of your service start, please feel free to reach out directly to our Customer Care Team at 1-888-963-9363 during standard business hours with your account details so we can check the status and ensure everything is on track. We’re here to support you every step of the way, Stephanie, and we appreciate your patience as we work to get your service up and running. Published on August 27, 2025
Thank you for you’ll help
Response: Hi Venus, Thank you so much for taking the time to share your feedback. It’s great to hear that you felt supported — that’s exactly the kind of experience we aim to provide. We’re always listening closely to what our customers share, and your comment lets us know we’re on the right track. Published on August 27, 2025
Easy way to pay.
Response: Hi Toniann, Thank you for sharing your experience! It’s great to hear that you found the payment process easy—that’s exactly the kind of convenience we aim to provide. We understand how important it is for things to run smoothly, especially when managing everyday tasks. Published on August 26, 2025
Website is easy to use and I appreciate the help
Response: Hi Jaqueline, Thank you so much for sharing your experience! It’s great to hear that you found the website easy to use—that’s exactly what we aim for. We also appreciate your kind words about the help you received. It means a lot to know that the support made a positive impact. Published on August 26, 2025
Great service for a great price
Response: Hi Timothy, Thank you for sharing your experience! It’s great to hear that you found both the service and the price to be just what you were looking for. We’re always listening to feedback like yours to make sure we’re delivering real value where it matters most. Your words affirm the effort our team puts into making every interaction smooth and worthwhile. Published on August 26, 2025
Just set up service, quick and easy.
Response: Hi Devin, Thank you for sharing your experience! It’s great to hear that setting up your service was quick and easy—that’s exactly the kind of start we aim to provide. We understand how important a smooth setup is, especially when you're getting started with something new. Your feedback lets us know we're on the right track, and we truly appreciate you taking the time to let us know. Published on August 25, 2025
Unable to talk to an agent for over an hour. Waited for a call back. Had a question about the plan I selected.
Response: Hi Roy, Thank you for sharing your experience. We understand how important it is to get timely support, especially when you have questions about your plan. It sounds like you were expecting a quicker connection and didn’t receive the callback as soon as you hoped—that can definitely be frustrating. We’ve recently seen shorter hold times, so to help ensure you reach an agent promptly, we recommend calling during our standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. This is typically when our team is most available and can assist you directly. If you still have questions about your plan, we’d love to help clarify everything for you. Please don’t hesitate to reach out again during those hours—we’re here to support you. Published on August 25, 2025
It’s very expensive light company. The only reason I stay with you’ll because I don’t have time to look for other light company
Response: Hi Jennifer, Thank you for sharing your thoughts with us. We understand that managing household expenses—especially electricity—can be a challenge, and it’s important to feel confident in the value you're receiving. We hear your concern about pricing, and you're not alone in wanting to make sure you're getting the best rate. Our pricing is based on actual usage, and we strive to remain competitive in the market. If you're ever curious about how our rates compare, you can visit PowerToChoose.org, a helpful resource where you can explore and compare plans from various providers. We also know that time is valuable, and we appreciate that you've chosen to stay with us. If there's anything we can do to make your experience easier—whether it's helping you understand your bill, offering energy-saving tips, or reviewing your current plan—please don’t hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours. Published on August 25, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
