Payless Power Reviews
Read reviews from Payless Power customers
Very easy to use. I love the daily notification of how much power was used for the day.
Response: Hi Sarah, Thank you for sharing your experience! It’s great to hear that the platform feels easy to use and that the daily power usage notifications are helpful for you. Knowing how much energy you’ve used each day can really make a difference in staying informed and in control. Published on December 08, 2025
I like this method of payment versus being billed. Straightforward and pay as you go.
Response: Hi James, Thank you for sharing your thoughts with us! It’s great to hear that the pay-as-you-go method works well for you and feels straightforward. We understand how important flexibility and clarity are when managing payments, and we’re glad this option meets your needs. Published on December 08, 2025
Whenever I need services, y’all are always there y’all come through in the clutch
Response: Hi Koeika, Thank you for sharing your experience! It’s great to hear that when you need services, we’re able to be there and deliver when it matters most. Your feedback shows us that reliability is making a real difference for you, and that’s exactly what we strive for every day. Published on December 08, 2025
Your electric service is great. Merry Christmas
Response: Hi Patricia, Thank you for sharing your thoughts with us! It’s wonderful to hear that you’re enjoying your electric service—it means a lot to know we’re meeting your expectations. We truly appreciate your kind holiday wishes, and we hope this season brings you joy and warmth as well. Merry Christmas from all of us! Published on December 08, 2025
Good fast and easy . For costumers that need power
Response: Hi Marlus, Thank you for sharing your experience! It’s great to hear that the process felt fast and easy for you—that’s exactly what we aim for. We understand how important reliable power is for customers who need it, and we’re glad we could deliver that for you. Published on December 05, 2025
I HAVE NO COMPLAINTS.. IVE BEEN HAVING THEM FOR YEARS. I LOVE THEM!! GREAT CUSTOMER SERVICE!
Response: Hi Lisa, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve been with us for years and that our customer service continues to meet your expectations. Your loyalty means a lot, and knowing that you love what we provide motivates us to keep delivering the same level of care and quality you’ve come to expect. Published on December 04, 2025
Customer service is amazing!
Response: Hi Jana, Thank you for sharing your experience with us! It’s wonderful to hear that our customer service team made such a positive impression. We truly value your feedback because it helps us understand what’s working well and continue delivering the level of care you deserve. Published on December 04, 2025
If I could give negative stars I would. This is literally a scenario where you can’t seem to ever leave. I was on the prepaid plan. My contract ended so I am on a month-to-month so I am not on a plan. I am not on my contract. However they make it near impossible for you to switch providers. They shut my power off yesterday. I paid my balance at 11:56 p.m. I’ve received a text stating that my power would be restored within 2 hours. It is now been almost 7 hours and still nothing. I get it. It’s after hours. However, when your text states that it’ll take up too 2 hours not more but up to 2 hours. That is misleading. I have all of my stuff now that I have to throw away I get it. Yes my bill was you know late whoop the freaking do this is absolutely ridiculous. I can’t switch providers because y’all keep putting something on my account to where I have to pay you what I owe before I can switch. However, you do this on a daily to wear. My bill does not reflect for the day that I’m on. It reflects for 2 days prior so I’m technically still behind. I promise you as soon as I can and as soon as I get my paycheck I will be canceling my services. Also your $30 reconnect fee how you make us pay for it is ridiculous and again makes it to where you can’t ever freaking leave because your little stop service. Whatever the heck you want to call, it means that we cannot switch providers until it’s paid off. Instead of doing the $30 up front, you take it out and $3 installments. Guess what those installments mean. That means that the stop service whatever you put on the account will not get lifted until that’s paid. However, when you were living paycheck to paycheck, you make it near impossible to get off of it. Once I am able to pay my balance and close my account permanently, I will never recommend this company ever
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how frustrating it must feel to deal with unexpected delays and the challenges you’ve described. You’ve raised important points about reconnection timelines, billing cycles, and the switch hold process, and I appreciate you taking the time to explain them in detail. To clarify, the reconnection timeframe depends on the Transmission and Distribution Service Provider (TDSP), and while most reconnections occur within two hours, workload and timing can sometimes extend that period. Regarding the billing cycle, usage reflects two days behind because TDSP invoices are sent overnight and processed the following morning. Since the billing cycle runs every morning, the charges will not be added to your bill until the following day causing us to bill 2 days arrears. For the switch hold, this is tied to the Deferred Payment Plan agreement, which ensures balances are cleared before switching providers. However, you can pay off the remaining balance early by contacting our Customer Care Team at 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM). The $30 reconnection fee is broken into $3 daily installments to reduce the immediate impact on your account. The reconnection fee installments do not result in a switch hold. A specialist will be reaching out shortly to review your account and discuss options that best fit your situation. Thank you again for sharing your concerns, Kimberly. We’re committed to helping you find the most practical solution. Published on December 04, 2025
Yes good company
Response: Hi Keandre, Thank you for sharing your thoughts with us! It’s great to hear that you see us as a good company—that means a lot. We truly value your perspective and are always looking for ways to make your experience even better. Published on December 03, 2025
Quick service and efficient solution to energy problems
Response: Hi Oscar, Thank you for sharing your experience with us! It’s great to hear that the service felt quick and the solution addressed your energy concerns effectively. Your feedback highlights what matters most—efficiency and reliability—and we’re glad we could deliver that for you. Published on December 03, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
