Payless Power Reviews
Read reviews from Payless Power customers
Prices are ridiculous and summer months seen too triple. Always want to sign contact which is no better
Response: Hi Derrick, Thanks for sharing your thoughts with us. We understand your concerns about pricing and contract options, especially during the summer months. When temperatures rise, it’s common for energy usage to increase as systems work harder to keep things cool. This can sometimes make seasonal costs feel even more noticeable. We know that can be frustrating, and we’re always looking for ways to help customers manage those changes more effectively. We also hear your feedback about contracts. While they’re designed to offer stability and service continuity, we recognize they’re not the right fit for everyone. We’d be happy to take a closer look at your current setup and see if there’s a better option available for you. Your experience matters, and we’re here to help however we can. Published on July 22, 2025
Find another provider. Save yourself the headache and stress!!!! I have been trying to add money to my account for several days now. Since Thursday .. Today is Monday!!! The automated system has been down as well as the online site and the phone is constantly busy and just hangs up!! I have received a disconnection order because I am not able to pay as well as the fees due to their system error.. What a joke.. This is ridiculous. You all need to be reported!!!!
Response: Hi Jonte, Thank you for sharing your experience. I understand how frustrating it must be to face repeated issues when trying to make a payment—especially when time-sensitive matters like disconnection notices and fees are involved. It’s clear you’ve made several attempts to resolve this, and it’s not acceptable for you to be left without a working solution. We hear you, and we want to help. To get this resolved as quickly as possible, please call our Customer Care team at 1-888-963-9363 during standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. A representative will be ready to review your account, address the disconnection order, and work with you on any fees that may have resulted from system issues. We appreciate your persistence, Jonte, and we’re committed to helping you get this sorted. Published on July 22, 2025
I dislike that the text messages for the account balance are often delayed, which provides the customer with an inaccurate reading. Then, when they do come, you are possibly about to be disconnected, which is not good for me. Please fix that for your valued customer… This is a ongoing issue for the past year.
Response: Hi Sherry, Thank you for sharing your experience. We understand how important timely account balance updates are, especially when they impact your ability to stay connected. It’s clear that the delay in text notifications has caused ongoing frustration, and that’s not the experience we want for you. We’ve listened closely to your feedback and recognize how this issue affects your peace of mind. Your concern about receiving alerts too late—sometimes right before a potential disconnection—is valid and deserves attention. To move forward, we’re actively reviewing the timing and reliability of our messaging system to ensure it better supports our customers. We’re also exploring ways to improve how and when balance updates are sent, so they reflect your account status more accurately and promptly. Your voice matters, Sherry, and we appreciate you bringing this to light. Published on July 22, 2025
Not helpful or considerate of others going through hardships, I’ve had my electricity cut off multiple times due to unforeseen circumstances but payless power didn’t care no money no power i’m considering another power source very disappointed in my experience with this service would not recommend to family or friends.
Response: Hi DeJarin, Thank you for sharing your experience. We understand how difficult it can be to face unexpected hardships, especially when it affects something as essential as electricity. It’s clear that this situation has caused a lot of frustration, and we hear your concerns. We recognize that reliability and compassion are especially important during challenging times. While our policies are designed to ensure consistent service for all customers, we also know that every situation is unique and deserves thoughtful attention. We’d like to explore any available options that might better support your needs moving forward. If you're open to it, please reach out to our Customer Care team directly at 1-888-963-9363 during standard business hours so we can take a closer look at your account and discuss possible solutions tailored to your circumstances. Your feedback is valuable, and we’re committed to improving how we serve our community. Published on July 22, 2025
They took down my email wrong so I can’t log in to pay and service is going to be disconnected over the weekend. What kind of electric company just isn’t available over the weekend to accept payments. The automated system is BROKEN! Unacceptable.
Response: Hi Martha, Thank you for taking the time to share your experience. I can see how frustrating it must be to face login issues when you're trying to make a payment—especially with the weekend approaching and limited access to support. It sounds like the email on file may have been entered incorrectly, which is preventing you from logging in. We understand how important it is to have reliable access to your account and payment options, especially when time is critical. To help resolve this quickly, we encourage you to reach out to us through our contact page at paylesspower.com/contact-us. We offer support through messaging options that are monitored after hours, so you don’t have to wait until Monday to get help. Published on July 22, 2025
Excellent service
Response: Hi Angelica, Thank you for taking the time to leave a review. I noticed your comment mentioned “Excellent service,” but the 1-star rating suggests there may have been something that didn’t meet your expectations. I can imagine how confusing or frustrating that experience might have been, especially if something went wrong after what initially felt like great service. Your feedback is important, and I want to make sure we fully understand what happened so we can make it right. If you're open to it, I’d love to learn more about your experience and what led to the rating. That way, we can address any concerns directly and ensure your next interaction is truly excellent from start to finish. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 22, 2025
I have been trying to cancel my service for almost 2 weeks and it is incredible that nobody answer, when you say CANCEL MY SERVICE immediately the phone call hanging up and the worst part, still doing charges of my service even we have a new electrical supplier since 3 weeks ago.
Response: Hi Fredy, Thank you for taking the time to share your experience. We hear your frustration and understand how upsetting it must be to feel unheard while trying to cancel your service—especially when you're still seeing charges after switching providers. It’s clear that the process hasn’t met your expectations, and that’s not the experience we aim to provide. Your feedback highlights a serious issue with our cancellation system, and we appreciate you bringing it to our attention. To help resolve this quickly, please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
I like that we get a regular reporting of daily use so that we as a family can become more diligent about wasting electricity.
Response: Hi Manuela, Thank you for sharing your experience! It’s great to hear that the daily usage reports are helping your family become more mindful about electricity consumption. That kind of awareness can make a big difference—not just in reducing waste, but also in building long-term habits that benefit both your household and the environment. We designed the reporting feature with exactly that goal in mind: to empower families like yours with clear, actionable insights. Published on July 18, 2025
I need an explanation on why it’s charging me alot
Response: Hi Ashley, Thanks for reaching out with your question. I understand you're noticing higher charges than usual, and I can see why that would raise concerns. In many cases, an increase in usage—especially during hotter months—can lead to higher charges. When temperatures rise, systems like air conditioning tend to work harder and run longer, which can significantly impact overall usage and costs. We’d be happy to take a closer look at your account to confirm if this is the case for you and walk through the details together. Please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
To easy! Very fast connection
Response: Hi John, Thank you for taking the time to share your experience! It’s great to hear that the connection process felt easy and fast for you — that’s exactly the kind of seamless service we aim to provide. We understand how important speed and simplicity are, especially when you're eager to get started. Your feedback reinforces that we're on the right track, and it motivates us to keep delivering that level of efficiency for every customer. Published on July 18, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
