Payless Power Reviews
Read reviews from Payless Power customers
It’s great I love the company easy and quick to add funds!
Response: Hi Bonnie, Thank you so much for sharing your experience! It’s wonderful to hear that adding funds has been easy and quick for you—that kind of convenience is exactly what we aim for. We’re glad the process is working well and that you’re enjoying the company. Published on August 14, 2025
Great service , customer service is excellent
Response: Hi Krystala, Thank you so much for sharing your experience! We’re thrilled to hear that you received great service and found our customer care team to be excellent. It means a lot to know that our efforts to provide attentive and helpful support are making a positive impact. Published on August 13, 2025
I think you are manipulating my reported usage. I think you are not being truthful.
Response: Hi Mary, Thank you for sharing your concerns. We understand how important it is to feel confident in the accuracy of your usage reports. It’s completely valid to question anything that doesn’t seem right, and we appreciate you taking the time to reach out. We want to assure you that the usage data reflected on your invoice comes directly from the Transmission and Distribution Service Provider (TDSP), and we do not have the ability to alter or manipulate that information. If you’d like, we can help you review your usage history in detail and even request a meter verification from the TDSP to ensure everything is functioning properly. Our goal is to make sure you have full transparency and trust in the process. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. You can also view smartmetertexas.com and register your account to audit your meter readings to make sure you are being billed for what the meter is reporting. Published on August 13, 2025
great service..
Response: Hi Thomas, Thank you for sharing your experience with us. It’s great to hear that you received excellent service—that kind of feedback means a lot. We understand how important it is to feel supported and valued, and we’re glad our team delivered that for you. Your review helps us continue to focus on what matters most: providing reliable, attentive care every step of the way. Published on August 12, 2025
worst services i’ve ever experienced. beyond expensive & they are unfair . they gave me a random persons bill on top of mine
Response: Hi Alana, Thank you for sharing your experience. We understand how frustrating it must be to receive a bill that doesn’t seem to belong to you, especially when you're already feeling the service hasn’t met your expectations. We hear your concern about the billing process and the charges you’ve described. It’s important to us that every account is handled fairly and transparently. When there are multiple points of association between accounts, it can sometimes trigger a review or reassignment of balances—but this should always be clearly communicated and based on verified information. To help resolve this, we’d like to take a closer look at your account and the billing details you received. If you’re open to it, please reach out to our Customer Care Team directly at 1-888-963-9363 during standard business hours with your account information so we can investigate and ensure everything is accurate and properly assigned. Published on August 12, 2025
Great service awesome company great prices.
Response: Hi Johnny, Thank you so much for sharing your experience! It’s great to hear that you received excellent service and found our prices to be competitive — that kind of feedback means a lot to us. We truly value customers like you who take the time to let us know what’s working well. Your words reinforce our commitment to providing both quality service and great value. Published on August 11, 2025
Trying To Reactive My Account
Response: Hi Alex, Thank you for sharing your experience. I understand how important it is to get your service up and running again, and I can see how this situation might be frustrating. We appreciate you reaching out and want to make sure you have the right information moving forward. When an account has been fully closed, a new account is required to restart service. Our Customer Care team is here to help guide you through that process and ensure everything is set up smoothly. Please don’t hesitate to contact us directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re ready to assist you every step of the way. Published on August 11, 2025
Very easy and straight forward. Prices are a bit high but still very much enjoying the service in this summer heat good. Good company so far, no complaints.
Response: Hi Michael, Thank you for sharing your experience! It’s great to hear that the service has been easy to use and especially helpful during the summer heat. We understand that pricing is an important factor, and we appreciate your honest feedback on that. Published on August 11, 2025
God Bless You!! Blessings From Pastor Rizwan Fazal
Response: Hi Pastor Rizwan, Thank you so much for your kind words and blessings—we truly appreciate your thoughtful review. It means a great deal to know that our service made a positive impression on you. We’re always striving to create experiences that reflect care and respect, and hearing from you reinforces the importance of that mission. Your encouragement inspires us to continue serving with heart and purpose. Published on August 11, 2025
Good fast and easy
Response: Hi Ethan, Thank you for sharing your experience with us! It’s great to hear that you found the process good, fast, and easy — that’s exactly what we aim for. We understand how valuable your time is, and we’re glad we could deliver a smooth and efficient experience. Your feedback helps us stay focused on what matters most to our customers. Published on August 11, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
