Payless Power Reviews
Read reviews from Payless Power customers
I am a brand new customer. The process was very simple.
Response: Thank you for choosing to be a Payless Power customer! We look forwards to providing you with affordable and convenient pre-paid electricity services. Published on April 17, 2025
Excellent very good no problems thank you
Response: Thank you for rating our services so highly! Published on April 17, 2025
We are very disappointed about the service of Payless power, it’s now second time in a week we don’t have power, it’s a whole day today, and all our groceries are rotten in the refrigerator
Response: Thank you for taking the time to contact us about this important matter, Oluseye. We understand that being disconnected may be a stressful experience for you. Payless Power will disconnect customers if their balance falls below a zero-dollar balance and a payment is not made. If you are needing additional time to make a payment, you can request for a Same-day Account Protection until 8PM that day, or a Deferred Payment Plan if neither of the options have not been used. Otherwise, a payment to bring your balance to at least a positive $20 balance will need to be made. If you experience any interruptions while your balance is positive and no disconnection order has been sent, you can check the outage map provided by your local Transmission and Distribution Provider (TDSP) to verify if any outages have been reported. We also recommend flipping your breakers to off, then to on again after a short moment. Finally, you can look at your meter if it reads "CLS" or "OPN". If it says "OPN" you will need to reach out to your TDSP. For any other questions or concerns, please contact us at 1-888-963-9363 Published on April 16, 2025
I AM OUTRAGED THAT SOME SORT OF SECURITY HOOD HAS BEEN PLACED ON MY ACCOUNT WITH ZERO EXPLANATION GIVEN TO ME AND ABSOLUTELY NO ONE AVAILABLE FROM FRIDAY NIGHT TO MONDAY MORNING!?! I AM SUFFERING IN THE HEAT DESPERATELY TRYING TO PAY MY BILL TO RESTORE SERVICE AND IT SIMPLY WILL NOT ALLOW ME TO DO SO NOR GIVE ME THE ABILITY TO GET ANY HELP OR INFORMATION!!! EVEN THE EMAIL SERVICE IS RESTRICTED TO DAYTIME HOURS AND NO EMERGENCY LINE AVAILABLE. UNBELIEVABLE. UNACCEPTABLE. SOMEONE PLEASE HELP ME!
Response: Thank you for taking the time to reach about this important matter, Mark. We understand how vital it is for our customers to make payments to their account balances, as well as to be able to receive assistance for any account issues when they need it. Customers may experience payment issues when inputting incorrect card information. Please make sure that the card number, expiration, CVV, and billing address associated with the card are inputted correctly. If there are five or more declined payment attempts made within a 24-hour time period, our system will put a payment lock on your account for a full 24-hours. You can either use the MoneyGram service to make a payment by using our receive code 14715, or waiting until the lock lifts to try again. While our live representatives are only available Monday through Friday from 9AM to 5PM, we do offer after-hour email support during these time frames: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions, please contact us at 1-888-963-9363 Published on April 15, 2025
Love this company.
Response: Thank you for choosing to be a Payless Power customer! Published on April 14, 2025
It’s way better then TXU I’m so thankful I find this light company.
Response: Thank you for rating and reviewing Payless Power! We are proud to stand above the competition. Published on April 14, 2025
I love it was too easy
Response: Thank you for rating our services! Published on April 14, 2025
excellent service love it cant wiat to lower my kw
Response: Thank you for giving Payless Power a high rating! Published on April 14, 2025
I like paying as I go instead of a surprise bill at the end of the month. And they still have extensions, in case you get in to a real bind. Loving the service.
Response: We appreciate you for giving us a high rating and review! Payless Power is proud to provide you with affordable and reliable prepaid services. Published on April 14, 2025
Good electricity, easy to get easy to pay. Very good customer service.
Response: Payless Power is proud to provide you with electricity services you can rely on! Published on April 14, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
