Payless Power Reviews
Read reviews from Payless Power customers
Muy bueno excelente recomendado
Response: ¡Gracias por darnos 5 estrellas! Nos enorgullece saber que Payless Power llena sus expectativas y que está satisfecho con nuestro servicio. Published on August 18, 2020
Great super easy
Response: Thank you so much for being a great customer! Published on August 18, 2020
I can’t believe how easy it has been to sign up we this electric company. They have been friendly from the start and eazy oh how easy it has been. Even navigating their online services Including the payment option was eazy. The email reminders and updates are a great help. If you are looking for an electric company there is no need to look any further you have found the right one.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 18, 2020
This is a great company! Easy to use and affordable!
Response: Thank you so much for being a great customer! Published on August 18, 2020
Great service. Great people. In this complicated world Payless Power has simplified thing. No robot phone calls sending me through miles of recordings. Just a kind and helpful voice guiding me to the “light”.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 18, 2020
This is a great company! Easy to use and affordable!
Response: Thank you so much for being a great customer! Published on August 18, 2020
I love being this company’s customer. They make difficult times a breeze.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 18, 2020
Muy bueno excelente recomendado
Response: ¡Gracias por darnos 5 estrellas! Nos enorgullece saber que Payless Power llena sus expectativas y que está satisfecho con nuestro servicio. Published on August 18, 2020
It stormed yesterday around 6:30pm and the lights went out. I reported the outrage and they gave an ETA of 8:30pm… I waited and waited and also called almost every hour after that to be told they didn’t have an ETA ANYMORE and that the outrage will be fixed ASAP… it is now 1:30am in which I have already called AGAIN and the new ETA is 9am… so I have gone roughly 15 hours with no power. I am not a happy customer. I do not understand why this has not been taken care of yet. A lot of food will have to be thrown away because the power has not yet been restored after roughly 15 hours. I’m starting to rethink my service with this company because of this issue.
Response: Ms Young- It is not a good thing when you lose power during a storm. Oncor , your Transmission and Distribution Utility was forced into emergency mode as around 100,000 customers lost power due to high winds. As you may know, Oncor owns the lines and polls in your area and is the company responsible for repairing them anytime there is damage. You can always reach Oncor by calling the Payless Power automated line at 888-963-9363 and following the prompts to report an outage. You can also skip this by calling Oncor directly at 888-313-4747. This may result in less frustration as you can skip the steps required to get to Oncor through the Payless Power phone system. Published on August 18, 2020
it was easy to get, and was turned on very fast but after having it a few months now I’m thinking it was a bad idea. Daily charge used to be 3$ and now it’s averaging 8-10$ a day for a small 2 bedroom duplex, and I’m at work 5 days a week too, not even home until the evenings. It seems the days I do laundry, and cook are the highest usages, which doing normal household things shouldn’t make you pay double. Not to mention, the overall amount of money I use monthly is only $30 less than what my parents 4 bedroom house costs on electricity. (& they have a big electric company, not prepaid) Definitely doesn’t seem right.
Response: Ms Hanson- We hear that you are concerned and suspicious regarding your daily charges and understand that this is not a good thing. Please call us at 888 963 9363 and a supervisor will review you charges on a 15 minute interval basis which may help you pinpoint what is behind the increase in your charges. We can also compare what was consumed last year at your residence during the same dates. Lastly we can show you how to verify your usage independently regardless of the provider you use . Please note that electricity usage does generally spike up during the deep summer months in Texas. If this is the cause we can also give you some tips on how to reduce your daily costs . Published on August 18, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
