New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I hate your new on line bill payment – added too many steps and NOT as user friendly as before
Response: Hi Lorraine - thank you for taking the time to comment. We appreciate your patience with the new portal. It is actually designed to lower the number of steps after you get set up completely. For example, you can select the "remember me" box on the login screen and then you can connect to the portal simply by touching the link in your text messages. If you save a card on file you can then pay by entering the payment amount and then pushing the payment button instead of having to enter your card info each time. We are also in the process of adding features that will allow you to view itemized invoices and charges and also give you the ability update your own account information. Like any change, it takes a bit of getting used to however in the long run it will save you a lot of time when you need to manage your account :)
Good electricity,
Response: Thank you so much for being our customer!
I do not like this new billing system. You now have to figure for yourself how much electricity was used per day. I have been with this company for four years and I liked the old way better. Now I think my cents per kWh must have gone up when you changed your billing method. I am going to talk to customer service after the holiday and voice this concern with them. You are seriously about to loose a good customer that keeps their balance above $35 consistently.
Response: Carla - thank you for your feedback. Hearing from longtime customer like yourself is an important part of our plans to improve our service. Please understand that we are just in the initial stages of the new customer portal and enhanced billing process. The next part of the enhancement will allow you to see detailed itemized charges and usage data. This will be available online very soon and result in even more convenience than you had with our previous format. Stay tuned!
your website makes it difficult to make a payment half the page is blocked off; how do I move the contents tab
Response: Jerald - thank you for your inquiry. I apologize for the inconvenience. We will be rolling out additional features in our new web portal over the coming weeks. Currently, you have the ability to store card information for easy payments, check your balance and set optional auto-payments so you always get the Flex Pay discount and never need to word about a service interruption. The format does not currently allow for the graphic elements to be rearranged however the portal is adaptive so it will automatically resize to whatever screen you are using.
Love that I can manage and only pay for what we use!!
Response: Hi Ana - we now have great new tools that will help you do that even better. Call us at 888-963-9363 for more details!
You used to send email every day, telling you how much electricity you used for the day; and your balance.
Now you get a text with the balance, and how much you supposedly saved.
Which no one has anything to compare to. What we WANT, and NEED to know is what it costs you for the day.
Response: Hi Michael - we are in the process of launching our new online customer portal. One great feature that is right around the corner is detailed itemized daily transactions so you can see the daily charge in addition to the balance and usage.
Great company!
Response: Thank you, Rudy. Happy Thanksgiving to you and your family!
I really enjoy your service.. The best I’ve ever had, any issues with outage fast repairs. I highly recommend it to anyone that wants fair electrical bill. Very reasonable I wouldn’t change pay less power for anyone. I’m very happy with this company. thank you. Salvador
Response: Salvador - thank you so much for those wonderful words. We are honored to earn your business!
I have had Payless Power for 3 years and have loved it up until this new update to the system. The phone system is not recognizing my account number zip code combination and now the minimum payment is $45 and no longer $10. I received no communication regarding the payment requirement change.
Response: Thank you for taking the time to respond. We apologize for the frustrations of the last couple of days. I called and spoke to your husband and notified him that we are proud to say that our automated system is working normally again. You can call to make a payment at 888-963-9363. It also looks like you were able to register for our new customer portal. This will allow you to make payments online, store a card, set optional auto payments and view detailed account information. Please let us know if you have any issues using it.
Not the best or cheap but they keep u updated how much you spend on light and they’ll help you with your light when you need it.
Response: Hi Alondra - we have some great new plans right around the corner. We also now offer auto-payments so you can maximize your discount and never have to worry about getting disconnected.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
