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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great Service. Very dependable and always helping out when I call. Customer Service is absolutely awesome. Never had an issue with anyone when I call to speak with a live person. Thanks for everything. Great Job!!!!
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 16, 2021
Great service! Thank you!
Response: Thank you for being a great customer! Published on March 16, 2021
Enjoy your service
Response: Thank you Troy for the feedback it's greatly appreciated! Published on March 16, 2021
Fantastic service. Very easy bill payments. Daily usage notification is the best feature.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 16, 2021
Wicked easy to use – no waiting on hold or in line
Response: Thank you Kimberly for the great feedback it's greatly appreciated! Published on March 16, 2021
Thank you, we will see how well this works moving forward
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on March 16, 2021
It was an easy process
Response: Thank you for the feedback it's greatly appreciated! Published on March 16, 2021
It’s was ok, for first time
Response: Thank you Tameshia for the feedback it's greatly appreciated! Published on March 16, 2021
i hate it this product sucks
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on March 16, 2021
The rest of these reviews HAVE TO be fake! This is my 3rd time trying to submit. Do not use this company. Very unfriendly all 1000 times my neighbor or I have had to call. During then pandemic they offered the minimum support. They disconnect you with medical devices, elderly and sick. Payment plans made only to rack up fees and get a hold on your meter. Only advantage is not having to have a high deposit. I should have switched as soon as I started doing better in the beginning. They’re reps are so unsympathetic. Do not give yourself the heartache of having this company.
Response: Ms Nelson- Your review comments state that you feel our reviews must be false because in your experience, our staff is unsympathetic and offered only minimum assistance throughout the pandemic. You also state that Payless Power disconnects if there are medical devices in use or elderly in the home and that the deferred payment plans are only designed to generate more fees. Without a doubt, its not a good situation if a customer constantly struggles when paying for their power. It’s understandable that anyone facing such challenges would feel overwhelmed and look for a reprieve . Payless Power has designed its policies and plans around the concept of making it easy for customers to manage their cash flow. There is one basic concept of pre-paid service that is unavoidable however, funds must be available on the account to ensure service. For customers who need a little help from time to time we have what we believe to be the widest array of assistance options available in the Texas re-regulated retail electricity market. We offer automated extensions through 8:00 PM same day and deferred payment plans even though we are a pre-paid provider without a deposit requirement. We also eliminated disconnection and reconnection fees , late fees, assistance fees, account load fees and internal payment fees. We also do not have minimum usage fees or usage thresholds you must reach to receive discounts . During extreme situations we offer more options. The Pandemic was one of these. Payless Power participated in the States Covid-19 Electricity Relief Program and did not disconnect customers who were enrolled in that program while also applying monthly credits and discounts . Following the end of the State’s program in October we had an option for every customer needing assistance which included adding or modifying their deferred payment plans. Keep in mind that DPPs do not accrue any additional fees. We simply take the balance owed and spread it out to make it easier for the customer to handle. Recently we contacted you to advise of a federal covid rent and utility assistance program. This could result in some real relief for you. We also have not disconnected any customer since prior to the storm and If you need assistance with your balance , call us. We can help. When it comes to customer’s with medical devices etc, your options are based on whether you are qualified with the state as a critical care or chronic condition customer. If you have not applied we can send you the application but be advised that the State prohibits these customers from using pre-paid service sue to the frequent possibility of disconnection with little notice. That’s a lot to digest but please be patient and realize that our options are not unlimited . We can help quite a bit but depending on the level of your needs and whether they are ongoing, we may not be able to each time. We will review your account and give it fair consideration each time though. 888-963-9363 Published on March 16, 2021
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
