Very easy and convenient
Response: Charlene, Thank you for the awesome review! Happy you find the new updates simple and easy to navigate!! Published on August 06, 2018
it’s amazing not having to have a huge bill every month just put money on the account every so often
Response: Jessica, Thank you for the kind review! Our new system was put in place to give our customers the most transparency possible when it comes to their energy consumption Published on August 06, 2018
Way better since I made a account and not calling every time I paid very satisfied bro
Response: Happy to make your experience with our service easy as possible!! Published on August 06, 2018
Excellent service and easy payment options. Keep up the good work!
Response: Thank you for the Excellent review Jonathan! Published on August 06, 2018
It’s so easy to submit a payment.
Response: Happy to know the online portal is easy to use. We strive on making our service easy as possible(: Published on August 06, 2018
Really fast and easy.
Response: Thank you so much for the review, Glad you like the new online portal! Published on August 06, 2018
Great electricity
Response: Thank you Asya for the great review!! Published on August 06, 2018
It’s been to highly lately
Response: Thank you Maria for the feedback. keep in mind is that temperatures increased significantly in North Texas this week. This can result in drastic changes in your daily usage even if you do not touch your thermostat. The hotter it is outside the longer and harder your AC will have run to compensate. Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 06, 2018
Easy to use but very over priced
Response: Thank you for the review. Payless Power does offer ways on saving on your bill. Please reach out to our customer care dept. at 888-963-9363 for more ways to save(: Published on August 06, 2018
I HAVE NEVER HAD A PREPAID SERVICE TO DISCONNECT ME DAILY. THIS HAS BEEN THE WORSE EXPERIENCE EVER. I’VE ADDED MONEY IT GIVES ME A POSITIVE BALANCE OF $30.00 AND WITHIN HOURS IM AT NEGATIVE, I THINK THE SERVICE YOU PROVIDE IS UNACCEPPTABLE AND IT REALLY ISNT HELPING THE CUSTOMER AT ALL. I HAVE A PROBLEM THAT EVERYTIME IM ONLINE ADDING MONEY THE MINIMUM CHANGES WITH A DISCONNECTION FEE ADDED. THIS IS NOT AFFORDABLE IT TURNS OUT TO COST MORE THEN A MONTHLY PAYMENT. PAYLESS POWER HAS TO DO BETTER NO WONDER THE CALL QUEUE IS 102 PEOPLE BEFORE ME EVERYTIME. A PREPAID SERVICE WITH A SWITCH HOLD AND 150 TO GET TAKEN OFF!!! EXTREMELY DISSATISFIED CUSTOMER
Response: Thank you for your inquiry. We apologize for the inconvenience, a Supervisor will be contacting you. Please keep in mind that anytime services are disconnected & reconnected we require the negative balance + $35 from the $35 payment a $25 reconnection will be deducted. I do show on your account the minimum payment is not being met therefore causing your balance to fall back to a negative balance once the $25 reconnection fee is charged. Published on August 02, 2018