Response: Thank you for being a great customer! Published on December 04, 2020
Thank you for the service
Response: Thank you Danielle for being a great customer! Published on December 04, 2020
I agree with the past customer who stated they always pay, and yet this company does not want to work with you. I owed 6.00 and was disconnected. I only wanted them to extend the deadline for that day. I too, always pay. Even after I spoke with Supervisor Daniel, and explained I have children at home online schooling, he stated there was nothing he could do, and the disconnect order was out. I don’t know if they don’t have children, or if they just don’t care to keep their customers, but I have completely lost confidence, and will be going back to my previous carrier as soon as possible. I told him that I would also be looking for another electricity provider, but it didn’t phase him at all. I hope this customer was worth the $6. I am extremely disappointed that they don’t care to keep their customers.
Response: Ms Kretz- Your comments state that you are a good customer and you always pay and that you feel that Payless Power employees either don’t have kids at home or simply do not care about their customers. You stated that you asked for an extension because you were $6.00 short but this was denied to you. Its never good to feel that way and as a parent (most of our employees are parents) I do know how stressful it can be when you can’t pay your electricity bill. Its one of the worst feelings a parent can have.That’s when we offer the following 1.) same day account protections… just call 888 963 9363 before 12:00 noon and the system will protect your account until 8:00 PM if your qualify (it will not allow this to be done multiple days in a row) 2.) We notify every customer of the disconnection deadline (12:00 noon) so there are no surprises. If your account is negative you have to make a payment or set an arrangement by 12:00 noon or you run the risk of disconnection. However if you have at least a penny on your account you will have service that day. We also offer deferred payment plans but you must repay your active payment plan in order to get another. We re-worked payment plans for customer participating in the Covid-19 Relief Program but are no longer able to do that not that the program has expired. We also do not charge a reconnection or disconnection fee or late fees . We know of no other Electric Company that does this . If, as in your case, you were disconnected prior to calling our Care Dept and let us know that you will commit to make your payment that day we will go ahead and reconnect you prior to receiving a payment as long as you have kept your commitments when we did this before. It may not feel like to you right now but hopefully you can see that we offer many many options to customer because we do care. We will continue to do this for you in the future. Published on December 02, 2020
Won’t recommend they don’t help when you need it they we cut your power with kids at house there more interested in money there expensive nothing cheap just horrible avoid the hassle go somewhere else they full of excuses when you need help all they say it’s unfortunately we can’t help you that all so we change company a soon as possible
Response: Mr Montemayor. Your comments state that you feel like Payless Power will not help you and is just interested in your money. Its not a good thing to feel this and if you are under financial pressure it can seem like the whole world is against you… or at least your electric company. I think we have all been in this position at one time or the other and it can be frustrating . But if you take a step back you will see that this is far from the truth. Payless Power has worked with you extensively since the start of the pandemic and protected your account against disconnection throughout the spring, summer and most of the fall. During that time we reworked your deferred payment plan nearly a dozen times even though you were unable to meet the new terms. We most recently change the repayment schedule again to make it more manageable for you . I can confidently say that Payless Power has tried to be major lifeline to your family for many many months. Still, our options are not limitless. It’s been a tough year for everyone and we will continue offering you the assistance that we extend to all of our customers so that you have the best chance possible to make it through 2020. Published on December 02, 2020
It was easy! Very practical
Response: Thank you Robert for feedback it's greatly appreciated. Published on December 01, 2020
Great service bro
Response: Thank you for being a great customer! Published on December 01, 2020
Easy and quick way to make payments. The process is super convenient for those work long odd hours.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers Published on December 01, 2020
New to service so far so good
Response: We look forward to having you as a new customer! Published on December 01, 2020
Great so far. I like that I get a text letting me know my balance, etc.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on December 01, 2020
I currently have two places with Payless power been with them for a while and I recommend them all the time
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on December 01, 2020