I want my remaining balance put back in my account so I can switch. Your rates are horrible nose you want us to pay $75 when. The minimum was $25 I want my money so I can switch and Your rates aren’t the lowest you have Bam lying to us
Response: Mia- A supervisor will be contacting you today to go over your account in detail to further assist you. Published on June 13, 2022
This shit expensive
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Why are y’all billing so much more I used to be a costumer and it wasn’t like this
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Also can verify your usage by going to www.smartmetertexas.com this website is mandated by the state of Texas, tells you in real time what your home is consuming every 15 minutes, and can determine if the reading is accurate as well. This is a helpful tool that will help determine what is consuming the most electricity in the home. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Worst company ever. They are constantly raising prices daily. I will never recommend this company to anyone!!! $10 average cost for electricity when I’m barely home is outrageous!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Not fair making us pay 75 dlls some of the time I have less to make a payment!! And now making it like this isnnot good and then chargin 9 dlls if you dont put those 75 that is more unfair! There is people that we struggle and this is just not good
Response: Luis- Your comment states that you do not think it's fair to be paying $75 each time you make a payment. We understand it maybe a struggle on making that payment from time to time. We have came up with a way on avoiding on making a $75 payment along with the fee if you were to make a payment under $75. Signing up with autopay will be the best option as it has the benefit of always maintaining a positive balance on the account no worries on a negative balance, When balance gets to $25 it will auto draft $40 still giving you the option on making a lesser payment than $75, and no fee will apply. Please contact us at 888-963-9363 for anymore questions or concerns. Published on June 13, 2022
Thanks this was and easy process
Excellent plan and very helpful and friendly service!
Response: Thank you so much for the awesome Feedback it's greatly appreciated! Published on June 09, 2022
I would not recommend this company. They say restoration time of 2 hrs or less it’s been 4 hours. I was told my payment deduction would be every other day they take from my balance everyday I went from using $3 to $4 to almost $8 a day and I still use the same stuff I been using. I requested call backs multiple times and never received them. This is a horrible service !!!
Response: Shantay- Thank you for taking our call, as per our conversation your comments states you're upset as your services have not been reconnected, We understand the urgency of having your services restored. Your reconnection order was submitted as soon as a payment was made to restore. Upon reviewing the account shows the reconnection order was rejected this could happen when the signal fails electronically. As Mentioned we have applied a credit to the account due to the inconvenience. Also advise tips on saving on electricity as we are going into the summer months your usage consumption may increase. Published on June 09, 2022
In this Day And Time with so much going on you’ll need to do better with customer communication As anything done on the weekend isn’t accurate of information/Paying Of Bill ect.please work on it If you want people to Speak positive About you’ll and the service you give
Response: Ms Banks, thank you for your submission. Thank you for taking the time to speak with us this morning in regards to your issue. As per your feedback the issue you were experiencing on 6/5 was due to not being able to access your account portal. We can see how this was a frustrating experience for you, and we are happy to learn that the issue was corrected after you spoke with on our associates on 6/6. For future reference here are some tips on assisting on the online portal if you ever come across this issue again. Please clear cache, cookie, and browsing history. After speaking with you today everything seems to be working for you. If you have any further questions or concerns please reach out to us & we will be able to assist you. Published on June 07, 2022
Y’all suck y’all will not have any customers by the end of the year trust me.. the prices all have does not make sense at all.
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Published on June 07, 2022