Payless Power Reviews

Kevin A. in Houston
Published on September 29, 2026

Response: Thank you, Kevin, for your 5-star review! We're glad to hear that you received very good service. Providing reliable electricity service and a positive customer experience is our top priority, and it's great to know we met your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026

Louis V. in Houston
Published on September 29, 2026

Response: Thank you, Louie, for your 5-star review! We're delighted to hear that everything is perfect and well taken care of. Providing reliable service and ensuring our customers have a smooth, worry-free experience is what we strive for every day. We appreciate you taking the time to share your feedback and let us know we're meeting your expectations. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026

Patricia N. in Mckinney
Published on September 29, 2026

Response: Thank you, Patricia, for your 5-star review! We're pleased to hear that you're satisfied with your current level of service. Providing reliable electricity service and a positive customer experience is our top priority, and it's wonderful to know we're meeting your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026

Sandra F. in Wichita Falls
Published on September 29, 2026

Response: Thank you, Sandra, for your 5-star review! We're delighted to hear that you found our service convenient to set up and easy to manage. Making the enrollment process simple and providing customers with accessible account management tools are important parts of the experience we strive to deliver. We appreciate you taking the time to share your feedback and are glad that managing your account has been convenient for you. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026

Edward W. in Arlington
Published on September 29, 2026

Response: Thank you, Edward, for your 5-star review! We're thrilled to hear that you think our service is great. Our team works hard to provide reliable electricity service, clear communication, and a convenient experience for our customers, so it's rewarding to know we're meeting your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026

Kayla N. in Corpus Christi
Published on September 29, 2026

Response: Thank you for your 4-star review! We understand your concern about paying over $400 in less than a month and appreciate you sharing your experience. We know that managing electricity costs is important, and we'd like the opportunity to review your account and help you better understand your usage and charges. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can take a closer look at your account and address any questions you may have. Thank you for your feedback and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026

Erik B. in Winters
Published on September 29, 2026

Response: Thank you, Erik, for your 5-star review! We're glad to hear you're enjoying your experience with Payless Power. We also appreciate your suggestion about having an app. We understand how a dedicated app could make it even more convenient for customers to manage their accounts, view usage, and make payments on the go. Feedback like yours helps us understand what features are most important to our customers, and we'll be sure to share your suggestion with the appropriate team. Thank you for taking the time to share your thoughts and for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026

Theresa A. in Houston
Published on September 29, 2026

Response: Thank you, Theresa, for your review. We understand your concerns regarding the daily usage charge that you believe was applied in error and the impact it had on your account balance and service status. We recognize how important accurate billing and clear communication are, especially when unexpected charges create financial challenges. We would appreciate the opportunity to review your account, investigate the billing concerns you described, and address any questions about your balance and available options. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM, so we can take a closer look at your account and assist you directly. Thank you for bringing this matter to our attention. Your feedback is valuable and helps us identify opportunities to improve our customer experience. Published on September 29, 2026

Ellie H. in Dallas
Published on September 29, 2026

Response: Thank you, Ellie, for your 4-star review! We're glad to hear that our service provided a way for you to get electricity in your name when credit challenges made other options more difficult. Our goal is to offer a convenient and accessible solution that helps customers get the service they need without the hassle of large deposits. We appreciate you taking the time to share your experience and feedback. Thank you for choosing Payless Power, and we look forward to continuing to serve you. Published on September 29, 2026