Payless Power Reviews
Read reviews from Payless Power customers
The time to call customer service is bad
Response: Hi Bessy, thank you for sharing your feedback and for the 4-star rating—we appreciate you taking the time to let us know how things are going. I hear your concern about the timing when reaching customer service, and it’s clear that accessibility during those moments matters. We understand how important it is to be able to connect with support when it’s convenient for you, especially when you need quick answers or assistance. Your experience highlights how timing can impact the overall convenience of the service. Our team continues working to improve availability and make it easier to reach us when you need help. In the meantime, you may also find helpful information and self-service options available through your account at any time. Thanks again, Bessy, for bringing this to our attention—it helps us keep improving. Published on June 26, 2026
This is the worst service ever! I pay more than what I was paying month to month, there is not payment plans, they put a switch hold on my account so I couldnt get new service until like next year, they say their only taking a dollar a day but they are taking more than a dollar plus the light bill is extremely high no matter how I turn things off dont run my A/C this service is horrible. Then they dont open until 9am smh.
Response: Hi Keyyah, Thank you for taking the time to share your experience. I hear your concerns about higher-than-expected charges, the daily billing amount, the switch hold, and the difficulty managing your usage despite trying to reduce it. I also understand how frustrating it is when you need help and our hours don’t align with your schedule. Your feedback is important, and we want to make sure your account is reviewed carefully. Billing details, daily deductions, and switch holds can vary based on account status and usage, so a closer look at your specific situation will help clarify what’s happening and identify any options available to you. Our team can also walk through your recent usage and provide tips or tools to help you better control costs. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can review your account together and work toward a solution. Published on June 26, 2026
Works out for me
Response: Hi Jaclyn, thank you for taking the time to share your feedback and for the 4-star rating—we appreciate it. It’s great to hear that the service is working out for you and fitting into your routine. We understand how important it is to have something dependable and easy to use, and your experience lets us know we’re meeting that need. At the same time, we’re always looking for ways to make things even better and more seamless. If there’s anything that could take your experience to the next level, we’re here and ready to keep improving. Thanks again, Jaclyn—we’re glad it’s working well for you! Published on June 26, 2026
Easy to pay and it is very easy for you to get a extension.
Response: Hi Lionel, thanks for sharing your feedback and for the 5-star rating—we really appreciate it. It’s great to hear that making payments is easy and that accessing an extension when needed has been a smooth process for you. We understand how important flexibility and simplicity are when managing your account, and your experience shows those features are making a real difference. Our goal is to keep things straightforward and accessible so you can stay in control without added stress. Thanks again, Lionel—we’re glad those options are working well for you! Published on June 26, 2026
I’ve been using your services for years and never have any issues. I highly recommend y’all
Response: Hi Kimberly, thank you so much for your kind words and for being with us for so many years—we truly appreciate your loyalty. It’s great to hear that your experience has been consistently smooth and issue-free. We know how important it is to have a dependable service you can count on, and your recommendation shows that trust has been built over time. That kind of long-term confidence means a lot to our team. We’ll keep working to maintain that level of reliability and simplicity you’ve come to expect. Thanks again, Kimberly, for your support and for recommending us to others! Published on June 26, 2026
Excelente muy fácilmente
Response: Hola Perla, Muchas gracias por compartir tu experiencia. Nos encanta saber que todo fue “excelente” y que el proceso te resultó muy fácil; eso es exactamente lo que buscamos ofrecer en cada interacción. Tus comentarios son muy valiosos y nos motivan a seguir mejorando para mantener esa facilidad y calidad que destacas. Si en algún momento deseas explorar más servicios o necesitas apoyo adicional, estamos aquí para ayudarte y hacer que todo siga siendo igual de sencillo. ¡Será un gusto atenderte nuevamente! Published on June 26, 2026
I like knowing how much I have in reserve.
Response: Hi Steve, thanks for sharing your feedback and for the 5-star rating—we appreciate it. It’s great to hear that knowing how much you have in reserve is something you value. Having that level of visibility can make managing your account feel more straightforward and in control. We understand how important it is to stay aware of your balance, and your comment shows that clarity is making a positive difference in your experience. Our goal is to keep providing tools and information that help you stay on top of things with confidence. Thanks again, Steve—we’re glad that feature is working well for you! Published on June 26, 2026
I love ya!! Ya have made my financial life so much easier to budget on. I’m always bragging to friends and relatives about how cheap my electric bill is, and I wouldn’t have it any other way, Thanks a million Payless power!!
Response: Hi Victoria, thank you so much for sharing your experience and for the amazing 5-star review—we love the energy! It’s great to hear how much easier budgeting has become for you and that our service is making a real difference in your financial routine. We understand how important it is to stay on top of your expenses, and hearing that you’re confidently sharing your experience with friends and family really shows that the value is coming through clearly. That kind of trust and enthusiasm means a lot to us. We’re committed to continuing to provide a service that keeps things simple, affordable, and reliable for you every day. Thanks again, Victoria—we’re proud to have you as part of the Payless Power community! Published on June 26, 2026
Good company, many times they add money to my account for being a good customer.
Response: Hi Brian, Thank you for sharing your experience and for the 5-star review! It’s great to hear that you’ve noticed those extra account credits and that they’ve made a positive impact for you. We value loyal customers like you, and it’s important to us that your continued trust is recognized in meaningful ways. We’re glad those added benefits have stood out and contributed to your satisfaction with our service. We’ll keep looking for more ways to reward your loyalty and make your experience even better. Thanks again for being such a valued customer! Published on June 26, 2026
Good stuff they is really good frfr
Response: Hi Gabrielle, thanks for taking the time to share your feedback and for the 3-star rating—we appreciate you keeping it real. It’s great to hear that you think our service is really good, and that kind of positive energy definitely stands out. We understand that even when things are “good,” there’s always room to make the experience even better and more consistent. Your feedback helps highlight that balance, and we’re always working to improve every interaction. If there’s anything that would take your experience from good to great, we’re here and ready to keep building on what’s already working for you. Thanks again, Gabrielle! Published on June 26, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
