I’d recommend that anyone interested in Payless power to make absolutely sure they keep $35 or more on their account to avoid disconnection, because no matter what your situation is beit sickness, death in the family, lose of job and/or extreme financial hardship you will be disconnected. I’ve stated all of this in prayer that you’ll do a revision for future customers, keep in mind life happens beyond our control.
Response: Thank you Dan for your feedback it's greatly appreciated. We do understand unexpected things happen & we do take that into consideration by working with the customers. It's important to call in to express what is going on, we will try our best to help out with options. Published on April 19, 2018
I dont really understand the billing as i can not be home for days and there is still a high amount coming out.
Response: Thank you for the feedback Malissa! If you would like to call into customer service at 888-963-9363 so that we can go over the billing so that you do understand what you are paying for we would be happy to help! We can also email you the usage that has been used since the beginning of the year!! :) Published on April 19, 2018
Very convenient.
Response: Thank you for being a loyal customer Jenaro! We are happy to make electricity convenient for you. :-) Published on April 19, 2018
Could be more professional
Response: Thank you Dylan for the great feedback!! We take customer service seriously so hopefully next time you call in you will see the difference from your last experience!! If you still feel like we are not being attentive to your needs the way you would like then please ask to speak to a supervisor so we can handle the situation accordingly!! :) Published on April 18, 2018
Thanks, the payment process was easy and smooth. But, I want to see the service and quality.
Response: Thank you so much Jason for that wonderful review!!! We hope we can meet all our needs here at Payless Power!! If you have any questions or concerns please contact our customer service at 888-963-9363 or visit our website at paylesspower.com!! :) Published on April 18, 2018
So far so ???? see how long it takes to get turned on!
Response: Thank you Gabriel for that great review!! We hope we get to meet all your expectations on a daily basis!! If you ever have any questions or concerns please call our customer service at 888-963-9363 or visit the website paylesspower.com so we can further assist you! :) Published on April 18, 2018
I want to change my plan
Response: We appreciate you taking the time to give us your positive feedback!! Depending on how long you have been a customer there might be some options available to you. Please call in to our sales department at 866-963-9353 to see what we can do for you!! Thank you letting us be your electrical provider! :) Published on April 18, 2018
Sometimes I am not sure why my usage seems to go up. On the whole it is nice having a daily text message telling me how much is left on my account. I also like the fact that I get a text when I make a payment. Seems to be consistent with other peoples bills. I also like that it gives an estimate of days remaining. Very helpful.
Response: Thank you for your feedback we greatly appreciate your review. Yes ma'am depending on how the weather is you will see your usage fluctuate. With the weather being mild you'll see low usage days but here in Texas we have all seasons one whole week that days where we have freezing temperatures your usage may increase.We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 16, 2018
Wish rates per kw to get savings was lower and what to keep it above wad lower # but for the most part satisfied.
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on April 16, 2018
It’s easy to manage.
Response: Thank You Katie for your feedback it's greatly appreciated. Published on April 12, 2018
