Payless Power Reviews
Read reviews from Payless Power customers
Very easy payment process. Poor customer service. They also said that coupons were given out on a regular basis but I have never received one. Overall not bad
Response: Tori- Thank you for the feedback. We do apologize that you are not pleased with the customer service you experienced. We do offer ways on receiving a discount with our flexpay discount save 20% by maintaining balance over $35 or more. Published on April 24, 2018
prefer the old updates that listed the daily dollar amount usage ,not just kwh usage
Response: Tony- Thank you for providing your feedback we really appreciate it. Yes our text messages do not show dollar amount,however on the online portal does have the option in viewing your Transaction History. Just click on the account tab, transaction history should appear, once the dates are displayed on the screen to view it in detail to see what exactly the charges were for. Now the transaction history only shows for the past 30 days if you would like a statement for all charges your are more than welcome to call in to our customer care dept. 888-963-9363 to request this statement. Published on April 23, 2018
LOVE THIS COMPANY
Response: Thank you so much for the feedback!! Please let us know how we can improve(: Published on April 23, 2018
I just find that it lil expensive for me.were not home all day and still our usage is high
Response: Kimberly thank you for your feedback it's greatly appreciated. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also review your usage in real time using smartmetertexas.com. Published on April 23, 2018
It’s ok but being charged more for having a low balance is pure greed and makes no sense. Should be ashamed to take advantage if people but you’re not.
Response: Timothy- thank you for your feedback its greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Hope this helps. Published on April 20, 2018
Enjoy the ease of the system the fairly decent rates and the ability to have flexible accounts within $25 range
Response: Thank you Don for your feedback please let us know how we can improve(: Published on April 20, 2018
its great and so much easier
Response: Happy to make your experience with Payless Power easy as possible. Please let us know how we can improve. Published on April 19, 2018
I’d recommend that anyone interested in Payless power to make absolutely sure they keep $35 or more on their account to avoid disconnection, because no matter what your situation is beit sickness, death in the family, lose of job and/or extreme financial hardship you will be disconnected. I’ve stated all of this in prayer that you’ll do a revision for future customers, keep in mind life happens beyond our control.
Response: Thank you Dan for your feedback it's greatly appreciated. We do understand unexpected things happen & we do take that into consideration by working with the customers. It's important to call in to express what is going on, we will try our best to help out with options. Published on April 19, 2018
I dont really understand the billing as i can not be home for days and there is still a high amount coming out.
Response: Thank you for the feedback Malissa! If you would like to call into customer service at 888-963-9363 so that we can go over the billing so that you do understand what you are paying for we would be happy to help! We can also email you the usage that has been used since the beginning of the year!! :) Published on April 19, 2018
Very convenient.
Response: Thank you for being a loyal customer Jenaro! We are happy to make electricity convenient for you. :-) Published on April 19, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
