I hate having to register just to make a payment!!
Response: We do apologize for any inconvenience this may have caused. With the new customer portal you do have full access to your account details so we did have to implement so extra security measures to protect your information however you should only have to register once and if you click the remember me box when logging in you can gain easy access through the link sent in your text. I do hope this information was helpful and we appreciate you being an amazing customer! Published on April 12, 2018
Easy to pay.. kind of expensive
Response: We love to hear that you find the numerous payment options we provide simple to use! We do also offer two additional discounts for all of our customers. One is the FlexPay discount where if you maintain a balance of $35 or more at all times you receive a 20% KW discount, and another is received by using more than 17 KW per day!! If you have any questions or suggestions feel free to contact us at (888) 963-9363!! Thanks so much for the great review!! Published on April 12, 2018
I don’t understand wy if I don’t rest and sleep at home every day ,the amount it’s the same all time
Response: Ariadna, We are sorry to hear that your experiencing this issue please reach out to our customer care dept. at 888-963-9363 so we can go over your usage day by day. Another resource you can use that is helpful to our customer is registering your meter at http://www.smartmetertexas.com this will show in real time what the meter is reporting. We hope this helps! Published on April 11, 2018
Would like to see a monthly statement
Response: Thank you Katrina for the review. Yes we do send monthly statements to your email please reach our customer care dept. at 888-963-9363 so we can set that up for you(: Published on April 11, 2018
Luke getting the text messages of usage an balance
Response: Thank you Erica for taking the time on providing this review. We are glad to hear that you enjoy the daily balance alerts, glad we could provide you all the tools needed to make your experience as easy and efficient as possible. Published on April 11, 2018
Easy sight…I like that I can keep track of it daily so it’s not a big surprise at end of month
Response: Thank you Leslie for your feedback. Happy we can make your experience with our service easy as possible!! Published on April 11, 2018
It’s cool just a little expensive
Response: Thank you Jeremy for your feedback it's greatly appreciated. Please reach out to our customer care dept. at 888-963-9363 so we can provide you tips on saving energy! Published on April 11, 2018
Could run a little cheaper
Response: Thank you Lakendra for the nice feedback! We are always trying to give our customers the best rates available for a prepaid company because we do not require a deposit or have any contracts. We do offer the Flex pay discount which is 20% off the price per kilowatt if the account is above $35.00. We do have an Auto pay option so that our customers will always stay above the $35.00 minimum and get the discount plus never have to worry about being disconnected. The other discount we offer is if the customer uses more then 17 kilowatts daily they get $.75 off the daily fee. Please feel free to call the customer care department at 888-963-9363 if you have any questions or concerns or would like some energy saving tips that are also found on the website paylesspower.com. Enjoy the rest of your day! :) Published on April 11, 2018
Easy to use. However, I’m not sure if I’m still being the same rates because I’ve spent quite a penny and it’s not even an month yet.
Response: Thank you Lakeidra for your feedback. Please reach out to our customer care dept. at 888-963-9363 so we can go over your account. Published on April 11, 2018
I love the new online way to pay. It’s super easy and very convenient.
Response: Thank you Cara so happy we can make your payment method much easier. Please let us know how we can improve!! Published on April 11, 2018
