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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Quite expensive. Energy costs fluctuate daily. If nothing changes, I get charged more. Then you get updates late that let you know your close to $30 and it’s too late arriving so you fall below minimum. Great way to cheat the system. Not really all it’s cracked up to be. I got the prepaid because a friend said it was better. It’s not better. Im a bit frustrated that texts are days behind.
Response: Eva-Thank you for the feedback it's greatly appreciated. I do apologize you're having a negative experience with our service. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. Also text messages for usage is billed 2 days in arrears due to our service being prepaid we only get 2 days to get the reads in from AEP. Balance is always actual & up to date. Published on May 23, 2018
Very easy to manage your account, but the rates are steadily creeping up now
Response: Robin- Thank you for the feedback it's greatly appreciated. With Summer time coming around usage will increase compared to mild temperature usage. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We also just added,if you signup for autopay you will receive $0.33 off your usage. Published on May 23, 2018
Still a little high for a electricity bill but I like the text balance everyday.
Response: Good morning Derrick, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on May 23, 2018
Confirmation slow
Response: Thank you for the feedback it's greatly appreciated. Published on May 21, 2018
I’m rating a 3 until I receive a first statement to see if I’m paying what they said I would be paying.
Response: Thank you Nancy for rating Payless Power, You are more than welcomed to call in to request a Statement at our customer care department at 888-963-9363. Published on May 21, 2018
Excellent service
Response: Thank you so much for rating Payless Power! Published on May 18, 2018
Easy set up easy access but expensive
Response: Good Afternoon Shakri, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on May 18, 2018
Services is good. Payments processing is fast. Rates are a lil high
Response: Dannielle- Thank you for the feedback. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on May 18, 2018
Payless is great and convenient
Response: Thank you so much for the review. Please let us know how we can improve. Published on May 17, 2018
love how i can pre pay by up loading
Response: Thank you so much for the review. Please let us know how we can improve. Published on May 16, 2018
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
