Payless Power Reviews
Read reviews from Payless Power customers
Could be more professional
Response: Thank you Dylan for the great feedback!! We take customer service seriously so hopefully next time you call in you will see the difference from your last experience!! If you still feel like we are not being attentive to your needs the way you would like then please ask to speak to a supervisor so we can handle the situation accordingly!! :) Published on April 18, 2018
Thanks, the payment process was easy and smooth. But, I want to see the service and quality.
Response: Thank you so much Jason for that wonderful review!!! We hope we can meet all our needs here at Payless Power!! If you have any questions or concerns please contact our customer service at 888-963-9363 or visit our website at paylesspower.com!! :) Published on April 18, 2018
So far so ???? see how long it takes to get turned on!
Response: Thank you Gabriel for that great review!! We hope we get to meet all your expectations on a daily basis!! If you ever have any questions or concerns please call our customer service at 888-963-9363 or visit the website paylesspower.com so we can further assist you! :) Published on April 18, 2018
I want to change my plan
Response: We appreciate you taking the time to give us your positive feedback!! Depending on how long you have been a customer there might be some options available to you. Please call in to our sales department at 866-963-9353 to see what we can do for you!! Thank you letting us be your electrical provider! :) Published on April 18, 2018
Sometimes I am not sure why my usage seems to go up. On the whole it is nice having a daily text message telling me how much is left on my account. I also like the fact that I get a text when I make a payment. Seems to be consistent with other peoples bills. I also like that it gives an estimate of days remaining. Very helpful.
Response: Thank you for your feedback we greatly appreciate your review. Yes ma'am depending on how the weather is you will see your usage fluctuate. With the weather being mild you'll see low usage days but here in Texas we have all seasons one whole week that days where we have freezing temperatures your usage may increase.We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 16, 2018
Wish rates per kw to get savings was lower and what to keep it above wad lower # but for the most part satisfied.
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on April 16, 2018
It’s easy to manage.
Response: Thank You Katie for your feedback it's greatly appreciated. Published on April 12, 2018
I hate having to register just to make a payment!!
Response: We do apologize for any inconvenience this may have caused. With the new customer portal you do have full access to your account details so we did have to implement so extra security measures to protect your information however you should only have to register once and if you click the remember me box when logging in you can gain easy access through the link sent in your text. I do hope this information was helpful and we appreciate you being an amazing customer! Published on April 12, 2018
Easy to pay.. kind of expensive
Response: We love to hear that you find the numerous payment options we provide simple to use! We do also offer two additional discounts for all of our customers. One is the FlexPay discount where if you maintain a balance of $35 or more at all times you receive a 20% KW discount, and another is received by using more than 17 KW per day!! If you have any questions or suggestions feel free to contact us at (888) 963-9363!! Thanks so much for the great review!! Published on April 12, 2018
I don’t understand wy if I don’t rest and sleep at home every day ,the amount it’s the same all time
Response: Ariadna, We are sorry to hear that your experiencing this issue please reach out to our customer care dept. at 888-963-9363 so we can go over your usage day by day. Another resource you can use that is helpful to our customer is registering your meter at http://www.smartmetertexas.com this will show in real time what the meter is reporting. We hope this helps! Published on April 11, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
