I’m trying to save with keeping a balance of $35.00. But it doesn’t seem to be helping me save. I don’t use much electricity.
Response: Thank you, your feedback is very important to us. you're on the right track to saving $$,Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions please reach out to our customer care dept. 888-963-9363. Published on April 25, 2018
The excellent way to keep track of how much electricity that you use per day… and what utilities usage
Response: Thank you so much for providing your feedback we greatly appreciate it. Published on April 25, 2018
Good enough for me
Response: Thanks for the review. Published on April 25, 2018
Very easy payment process. Poor customer service. They also said that coupons were given out on a regular basis but I have never received one. Overall not bad
Response: Tori- Thank you for the feedback. We do apologize that you are not pleased with the customer service you experienced. We do offer ways on receiving a discount with our flexpay discount save 20% by maintaining balance over $35 or more. Published on April 24, 2018
prefer the old updates that listed the daily dollar amount usage ,not just kwh usage
Response: Tony- Thank you for providing your feedback we really appreciate it. Yes our text messages do not show dollar amount,however on the online portal does have the option in viewing your Transaction History. Just click on the account tab, transaction history should appear, once the dates are displayed on the screen to view it in detail to see what exactly the charges were for. Now the transaction history only shows for the past 30 days if you would like a statement for all charges your are more than welcome to call in to our customer care dept. 888-963-9363 to request this statement. Published on April 23, 2018
LOVE THIS COMPANY
Response: Thank you so much for the feedback!! Please let us know how we can improve(: Published on April 23, 2018
I just find that it lil expensive for me.were not home all day and still our usage is high
Response: Kimberly thank you for your feedback it's greatly appreciated. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also review your usage in real time using smartmetertexas.com. Published on April 23, 2018
It’s ok but being charged more for having a low balance is pure greed and makes no sense. Should be ashamed to take advantage if people but you’re not.
Response: Timothy- thank you for your feedback its greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Hope this helps. Published on April 20, 2018
Enjoy the ease of the system the fairly decent rates and the ability to have flexible accounts within $25 range
Response: Thank you Don for your feedback please let us know how we can improve(: Published on April 20, 2018
its great and so much easier
Response: Happy to make your experience with Payless Power easy as possible. Please let us know how we can improve. Published on April 19, 2018
