Payless has help me so much with the exrimp low prices and it just puts joy in my heart that my electricity is in good hands!!
Alexis S. in San Angelo
Publicado el March 25, 2026
Response: Hi Alexis, Thank you for sharing your 4‑star review with us. It’s great to hear how much Payless has supported you and that our low prices have made such a meaningful difference for you. Knowing that it brings joy and gives you confidence that your electricity is in good hands truly stands out and reinforces why we do what we do. Your feedback helps us understand where we’re meeting your expectations and where we can continue to improve so your experience feels even better moving forward. If there’s anything more you’d like us to assist with or anything that could make your service feel like a full 5‑star experience, I’m here and ready to help, Alexis. We appreciate you being part of the Payless family. Published on March 25, 2026
Advertising better for more lookng
Jordan R. in Irving
Published on March 24, 2026
Response: Hi Jordan, Thank you for sharing your feedback and for giving us a 4‑star rating. I hear your point about wanting better advertising to create more visibility, and that perspective is really valuable. It makes sense that clearer or more engaging advertising would help you—and others—find exactly what you're looking for more easily. We appreciate you taking the time to help us improve, Jordan. Your input truly makes a difference. Published on March 24, 2026
I have been charged 30 dollars extra the past few months because I pay the bill at noon or a little after. I’m disabled and I’m not sure why this is going on. I cannot keep paying these huge amounts when I’m not even disconnected. I’ve sent messages to Payless power but no reply. Social security told me to turn Payless into the BBB. I have not because there are times Payless has given me a pass. Please contact me .
Jayne R. in Weesatche
Published on March 24, 2026
Response: Jayne, thank you for sharing what’s been happening with your account. I hear your concern about the extra charges you’ve noticed recently, especially with the challenges you’re managing, and I understand how important it is for your billing to make sense and stay predictable. Your message makes it clear that you’ve been trying to get answers, and your patience in continuing to reach out means a lot. The pattern you’re describing sounds like something we can look into in detail so we can pinpoint exactly why those additional charges are appearing and make sure you’re not paying more than necessary. Our team can review your account activity, payment timing, and any system-generated fees to help resolve this. When you’re able, please contact our Customer Care Team at 1-888-963-9363, Monday through Friday between 9:00 AM and 5:00 PM, so we can go over your account together and work toward the best possible solution. We’re ready to help you get this sorted out. Published on March 24, 2026
Worst experience either an energy company, i notified and tried to get helped since 5 days before of my payment that i was going to pay on a Monday. I was told to call on Monday in case my balance hit negative, and i mentioned that if is negative for Monday i was paying, because they weren’t accepting my card in that moment. No empanthy no humanity, just stealing the legal way 40% of my montlhy charge, when i did notify and asked for help and plans. This is unacceptable for a service company and is ridiculous the way this company does business. Stay away.
Emilio L. in Houston
Published on March 17, 2026
Response: Emilio, We understand your concern regarding the timing of your payment, the issues with your card, and the charges applied to your account despite reaching out in advance to discuss options. Situations involving billing and payment timing can be stressful, especially when you’re actively trying to communicate ahead of time and find a solution. We recognize that you contacted us before your due date to explain your circumstances and request assistance. Your feedback highlights how important clear communication and support are during these moments, and it gives us valuable insight into how this interaction was perceived. Our goal is always to work with customers within the available payment options and policies. We would welcome the opportunity to review your account, the payment attempts, and any available arrangements to ensure everything was handled correctly and to discuss next steps. Please contact us directly so we can take a closer look and provide clarity on your account. Published on March 17, 2026
I need to put money on my account
Maria E. in Haltom City
Published on March 10, 2026
Response: Maria, thank you for sharing your 5‑star review and letting us know you need to add money to your account. I hear how important it is for you to take care of that right away, and we appreciate you reaching out. It sounds like you’re ready to make a payment, and we want to help make the process simple. You can add funds anytime through your online portal, the mobile app, or by calling us during business hours. If you ever need assistance after hours, you can always reach us using the contact options listed here: https://paylesspower.com/contact-us/. If there’s anything more you need, we’re here and ready to help! Published on March 10, 2026
N/A This would be a great chance to try this affordable option when you use their service.
Jessica T. in Fort Worth
Published on March 06, 2026
Response: Hi Jessica, thank you for sharing your thoughts with us. I hear that you see our service as an affordable option worth trying, and I appreciate you taking the time to leave that feedback. It’s clear that value matters to you, and your perspective helps us understand what customers are looking for. We’re always working to make sure the experience matches the affordability you noticed, and if there’s anything specific you’d like to see improved or enhanced, I’m here to help. Your insight truly helps us continue getting better. Published on March 06, 2026
Extensión del pago
Jose Trinidad G. in Mission
Published on March 04, 2026
Easy to use sign up
Mike R. in Irving
Published on March 02, 2026
Response: Hello Mike, Thank you for sharing your feedback! We listened to your note about the easy signup experience, and we’re truly glad to hear that the process worked well for you. It’s great to know the convenience met your expectations, and we acknowledge how important a smooth start is when choosing an electricity provider. We empathize with customers who want quick, straightforward service, and we’re committed to continuing to deliver that level of ease throughout your time with us. If you ever have questions about your account, need help managing your service, or want to explore more ways to stay in control of your power usage, our team is here to problem‑solve with you anytime. For help after hours, you can always reach us through our contact page at: https://paylesspower.com/contact-us/ Thanks again for the 5‑star review—we’re excited to continue supporting you! Published on March 02, 2026
Before anything, I wanna think Miss Tiffany for getting in contact with me sooner than I expected I was kind of accept due to my light being cut off and my account having a active restriction me unable to make a payment and get my legs cut on But thanks to her Miss Tiffany. She gave me the call. She got me to calm down and she help me with my problem to where now my lights are cut back on thank you playlist power but thank you even more Miss Tiffany. This lady deserves a race. Thank you.
Laura L. in Fort Worth
Published on March 02, 2026
Response: Hello Laura, Thank you for taking the time to share your experience with us. I’m listening to the situation you were facing, and it’s clear how stressful it must have been to deal with a service interruption while also being unable to make a payment due to the account restriction. I appreciate you highlighting how Tiffany stepped in quickly and helped bring clarity and calm to the moment. Your acknowledgment of the support she provided shows just how meaningful that interaction was, and we’re glad to know your service is now restored. If you ever need assistance again—whether during business hours or after—we’re always here to help. You can reach us anytime through our contact options at https://paylesspower.com/contact-us/. Thank you for being a valued customer and for the 5‑star feedback. Published on March 02, 2026
Quick, easy , and not expensive start up! Ty
Christine W. in Wharton
Published on March 02, 2026
Response: Hello Christine, Thank you so much for sharing your experience with us! We’re really glad to hear that getting started felt quick, easy, and affordable for you. It means a lot that our process met your expectations and earned a 5‑star review. We’re always here to help make your service smooth and convenient, and if you ever need assistance—day or night—you can reach us anytime. Our after‑hours support options are available at: https://paylesspower.com/contact-us/. Thanks again for choosing Payless Power! Published on March 02, 2026