Payless Power Reviews
Read reviews from Payless Power customers
Before the new system had you sign in and create an account and all of this I would actually give it four or five stars. However, I was able to email them because I could not login to my account or create an account. I can say that my email was answered within hours. So customer service is great. Fix the bugs, I’ll give 5 ⭐ stars
Response: Patrick - thank you for your patience. We are happy to report that the automated system is working correctly once again. We have also fixed most of the bugs in the portal so I think you will see a much improved customer experience going forward. thanks for sticking with us!
Great company and I’m very happy with this company and I like how they work with you.
Response: Manuel - we take the responsibility of serving as your electric provider very seriously and appreciate your business!
I love how easy it was to get my power turned on
Response: Thank you, Chelsea! We are glad that our simple step by step enrollment process worked for you. We are really grateful for your business!
It’s nice to be able to get quickly, but the charges seem very random, commonly get charged more when we’ve had the lights off
Response: Louis - thank you for sharing your thoughts. Please call us at 888-963-9363 and we can instruct on how to audit your usage and billing using www.smartmetertexas.com. This is a free website operated by the State that will allow you to pinpoint what is consuming power in your home.
Rate change alot
Response: Markesha - thank you for sharing your concerns. This is important feedback. We do try to limit our rate changes but understand that other factors might be playing into the fluctuations of your charges. We may be able to help so feel free to call us at 888-963-9363 and we can review your account with you.
I used Payless a couple of years ago and found them to be great. I’m back again connection and the service is still fantastic. The only thing I don’t like is I can’t use my Amex card to pay my bill.
Response: David - thank you for taking the time to write about your experiences. The good news is that we are working on adding AMEX to our payment option portfolio this summer!
Can I get my last month statement via email please
Response: Hello - a summary of usage and payments has been sent to your email address.
Had some difficulties but overall a good company
Response: Curtis - Thank you for your comments. While we always want to make getting and maintaining service as easy as possible for our customers things can get complex when other companies and previous tenants are involved. If you have future issues please reach out to our Customer Care team and we will do our best to make the experience as convenient as possible.
electricity is costing me more with Payless Power..
$12.00 and $13.00 plus more… was quoted 10.9….
and making me a nervous wreck, having to go on-line every day to check?? and $60.00 is good for only around 14 days..
I’m going to another Power Co. starting sometime tomorrow..
is why I’m letting this run out…
Thank You anyway… Carolyn
Response: The rate being charged is 10.9 cents per kWh on the rate plan chosen. The total amount charged each day depends on how many kilowatt hours are consumed in your home. All Retail Electric Providers simply take the usage as reported from the Transmission and Distribution Utility and then multiply be the kWh rate. This then gives the charge for the period of time the usage was consumed. We are sorry that we did not match up with your needs and hope that we can do anything to help. We can even assist you in understanding your future bills from other companies if you find yourself back with us again. Thank you for your business.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
