Rate per kw is too expensive
Response: Hi Elvin - thank you for your feedback. This is an important part of the customer/ business relationship. Did you know that you can save 20% on your daily charges by maintaining a balance of $35.00 or more on your account? This is a huge way to save that really adds up!
Did the prices go up? Or is it just me?
Response: Hi Tamara - give us a call at 888-963-9363 and we can go over your billing with you. Also, make sure you keep your daily balance above $35% so you qualify for the 20% Flex Pay discount!
your website makes it difficult to make a payment half the page is blocked off; how do I move the contents tab
Response: Jerald - thank you for your inquiry. I apologize for the inconvenience. We will be rolling out additional features in our new web portal over the coming weeks. Currently, you have the ability to store card information for easy payments, check your balance and set optional auto-payments so you always get the Flex Pay discount and never need to word about a service interruption. The format does not currently allow for the graphic elements to be rearranged however the portal is adaptive so it will automatically resize to whatever screen you are using.
You used to send email every day, telling you how much electricity you used for the day; and your balance.
Now you get a text with the balance, and how much you supposedly saved.
Which no one has anything to compare to. What we WANT, and NEED to know is what it costs you for the day.
Response: Hi Michael - we are in the process of launching our new online customer portal. One great feature that is right around the corner is detailed itemized daily transactions so you can see the daily charge in addition to the balance and usage.
I have had Payless Power for 3 years and have loved it up until this new update to the system. The phone system is not recognizing my account number zip code combination and now the minimum payment is $45 and no longer $10. I received no communication regarding the payment requirement change.
Response: Thank you for taking the time to respond. We apologize for the frustrations of the last couple of days. I called and spoke to your husband and notified him that we are proud to say that our automated system is working normally again. You can call to make a payment at 888-963-9363. It also looks like you were able to register for our new customer portal. This will allow you to make payments online, store a card, set optional auto payments and view detailed account information. Please let us know if you have any issues using it.
Before the new system had you sign in and create an account and all of this I would actually give it four or five stars. However, I was able to email them because I could not login to my account or create an account. I can say that my email was answered within hours. So customer service is great. Fix the bugs, I’ll give 5 ⭐ stars
Response: Patrick - thank you for your patience. We are happy to report that the automated system is working correctly once again. We have also fixed most of the bugs in the portal so I think you will see a much improved customer experience going forward. thanks for sticking with us!
Great company and I’m very happy with this company and I like how they work with you.
Response: Manuel - we take the responsibility of serving as your electric provider very seriously and appreciate your business!
I love how easy it was to get my power turned on
Response: Thank you, Chelsea! We are glad that our simple step by step enrollment process worked for you. We are really grateful for your business!
It’s nice to be able to get quickly, but the charges seem very random, commonly get charged more when we’ve had the lights off
Response: Louis - thank you for sharing your thoughts. Please call us at 888-963-9363 and we can instruct on how to audit your usage and billing using www.smartmetertexas.com. This is a free website operated by the State that will allow you to pinpoint what is consuming power in your home.
Rate change alot
Response: Markesha - thank you for sharing your concerns. This is important feedback. We do try to limit our rate changes but understand that other factors might be playing into the fluctuations of your charges. We may be able to help so feel free to call us at 888-963-9363 and we can review your account with you.
