Love the convenience of the daily balance alerts to my text or email. I cannot stand how high the rates are. I signed on for a certain rate and it does not stay at that and if your balance goes lower than $35 your rates are even higher. I do like how easy it is to pay and that they offer deferred payment plans if your just a little short. I also like that i don’t have to pay a whole electric bill all at once.
Response: Jennifer- Thank you for providing your feedback it's greatly appreciated. We offer a bundled rate, this includes the energy charge, delivery and meters charge. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on May 04, 2018
It’s real is just ready to see can I save money
Response: Thank you so much for the review. Published on April 30, 2018
Bill was changing up and down regardless of electricity use for a month..seemed like i complained once now it’s better..about 4 $ aday now..2 bedroom house
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently to confirm it with you. Published on April 30, 2018
Very convenient
Response: Thank you so much for the review. Please let us know how we can improve(: Published on April 30, 2018
Wish we didn’t have to keep it to 35 to get the discount price
Response: Thank you for your feedback. We do apologize for any inconvenience this may have caused you. Please contact customer care to go over other ways to save! 888-963-9363 Published on April 27, 2018
Confused at the beginning with a pre-paid service, but I getting used to. Make sure they get right your phone number for reminders! They didn’t in my case and they disconnect my service when the month was over. No paper mail, Texts and e-mails are the only way of communication.
Response: Thank you so much for taking the time to express your concerns. We apologize for any inconvenience this may have caused you. Please feel free to contact us with any questions regarding your service our number one priority is the customer! 888-963-9363 Published on April 27, 2018
Great service you would love it
Response: Thank you so much for rating Payless Power. Published on April 27, 2018
making a payment is easy
Response: Thank you for rating Payless Power. Published on April 27, 2018
I like payless power
Response: Thank you so much for rating Payless Power. Published on April 27, 2018
Don’t understand reconciliation charges on my account
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on April 26, 2018
