System sucks all of a sudden I’m being charged twice the amount I was normally using everytime I call I get put on hold hung up on with no return call I’m out more money and would like to know how I can cancel my account with you because if I wanted to pay over $200 a month on prepaid lights I might as well go with a real light company you send text messages out stating on system issue and now here’s another and I think it’s unfair that I have to wait till my lights gets turned off or in very bad negative state before you can assist
Response: Michelle, We appreciate your patience during the time when we were updating to our new system. We have many new features, like the MyPayless account portal and new daily account alerts, that were created for our customers to have more transparency with their account. If you have still experienced problems getting a hold of our customer service team, will you try again? We have added people to our team to make sure we can answer all calls in a timely fashion. 888-963-9363 Published on January 30, 2018
I would like to receive a text everyday like I use to. This was beneficial to me because it would tell me daily usage and kw I was using. How can I start receiving these text again?
Response: Mindy, No problem! Call our Customer Service team at 888-963-9363 and they can help get your daily balance alerts back via text message. Receiving the daily alerts via text or email is definitely beneficial in monitoring your account!
I’m unable to view how much I’Am being charged for usage, perversely I was able to view how much I used and the fee changed for that day, now I only get notifications for usage and current balance. Example yesterday 1/3/2018 ended with $12. Balance to day 1/4/2018 it says $ -0.30 and daily use of $8.68. Why I’m I in the negative when there should be at lease a $2.00 balance. I’ve called several times to find out how I go from having 16kwt to 80kwt due to a site change? Needing answers
Response: Hi James, Thank you for bringing this to our attention. Have you been able to get in touch with our customer service team yet to address questions our your account? If not, please call 888-963-9363.
Friendly customer service which is MOST appreciated. But –
Watch it with the true-ups!! We need to know as customers how much money we “truly” have left for our electricity. When you hit us with a true-up days later, it messes up bill planning.
Response: Phoebe, Thank you for the review. Our customer service representatives work hard to answer any and all customer questions in a fast, kind and effective manner. As for the True Up process, sometimes it gives the customer credit (overbilled) or sometimes it debits the customer (underbilled). We base our charges off of meter reads, so if you want more detail on your meter, you can register it at www.smartmetertexas.com. We hope this helps!
Ever since its been getting cold electricity has sky rocket its unpredictable..putting me trying to scrap up cash..
Response: Elizabeth, Yes, due to the unusually cold weather Texas has encountered this winter, it has made people's usage of electricity increase. Even if you only warm your house a few times during the day, it takes so much energy to do so because of how cold it is. Keep utilizing the daily balance alerts to know how much you have in your account and make sure to keep your account balance at $35, because you'll receive a 20% discount!
I used to like it better before when it would send the kilowatts you waisted and exactly how much you used per day it was way better. Now it supposedly does it every 3 days i dont think its charging the correct amount.
Response: Blanca, Though some of our messages have changed, you always have the ability to know how much you have spent and how much kwh you have used in the past. You can call us at 888-963-9363 and coming soon, your MyPayless customer portal will give you the ability to view transaction history from right within your account!
I’ve been mostly happy with Payless Power. At one point they disconnected my power because I simply forgot to make a payment that day and my account was -$1 and some change… but they did waive the $25 connection fee. This last week with the “True Up” bill has me angry. I had a positive balance and average $2.50 a day… Next day comes around and my account is -$17…. I tried to call ALL day yesterday and every line was busy. Later on I got a text and email saying they were busy and to try again tomorrow. I just had to overdraft my account to pay this without getting my electric shut off, so I’m not happy. I picked Payless because at the time of moving into my apartment I didn’t want to pay a $200 electric deposit, but at this point I feel it might save me more money in the long run and I won’t have to deal with issues like this again. It’s insane to me that someone who averages not even $3 a day, and has at least $6 positive in their account, can go to -$17, because of a mistake that was not my fault…..now having to put $27 in there to keep my power on. Merry Christmas!
Response: Georgina, First, we would like to apologize for the difficulty in contacting us, whether that be by phone or email. During the True Up time period, our customer service team is so busy answering calls, that we have to unfortunately put people in a wait on the phone, which is never fun. We have actually hired more customer service representatives so that we can help more customers at a faster rate. Secondly, are you aware that if you keep your account balance at or above $35, you receive a 20% discount, which in turn can help give you extra days of usage? We are constantly doing what we can to help our customers, so we hope you will stay with us and give us another chance!
I had $31.05 on monday next day i have negative $24.49, just for one day $55 is way too much when ive been paying 3 to 7 dollars a day, i live in a trailer house, is too much..
Response: Gerardo, Thank you for the insight. The weather plays a large factor in how much electricity is used, whether it's A/C/ to keep your home cool or the heater to keep it warm. On top of that, all the accessories you may have plugged in to outlets use electricity even if they aren't powered on! At Payless Power, we only bill for what the meter reads, just like every other electric company. However, unlike other electric companies, we give you a 20% discount if you keep your account balance at or above $35. We hope this helps!
i need know if you can conect the power
Response: Hi Pablo - please call us at 888-963-9363 so we can assist you.
Payless Power is reliable. Moved in2 my 2nd apartment and connected with Payless Power yet again. Payless Power was there when i needed it, with no deposit down.
Response: Hello Brittany! We are honored that you stayed with Payless Power after your move. There are some exciting new changes coming soon!
