Rates too high. Need a special program for disability customers
Response: Robert Thank you for the review. I do apologize we don't offer any programs, but Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on May 25, 2018
Not sure why it jumps from 3 to 5 dollars a day
Response: Crystal- Thank you for the feedback it's greatly appreciated. With the temperatures warming up & we're no longer experiencing mild temperatures here in Texas, the usage will change based on how much electricity is consumed. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 25, 2018
Prepay is only good for someone that lives alone and don’t use much electric
Response: Zeana thank you so much for your feedback. We are dedicated to customers satisfaction so please feel free to contact our customer care at 888-963-9363 and we will be happy to go over energy saving tips with you. The hotter weather coming in this would be a perfect time to learn how to save. Published on May 23, 2018
Now it’s easy to track your energy usage. ????????
Response: Thank you so much for the review. Published on May 23, 2018
Helps save money when you cannot afford a huge monthly bill or when you are barely home.
Response: Crystal Thank you for the feedback it's greatly appreciated. Published on May 23, 2018
Quite expensive. Energy costs fluctuate daily. If nothing changes, I get charged more. Then you get updates late that let you know your close to $30 and it’s too late arriving so you fall below minimum. Great way to cheat the system. Not really all it’s cracked up to be. I got the prepaid because a friend said it was better. It’s not better. Im a bit frustrated that texts are days behind.
Response: Eva-Thank you for the feedback it's greatly appreciated. I do apologize you're having a negative experience with our service. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. Also text messages for usage is billed 2 days in arrears due to our service being prepaid we only get 2 days to get the reads in from AEP. Balance is always actual & up to date. Published on May 23, 2018
Very easy to manage your account, but the rates are steadily creeping up now
Response: Robin- Thank you for the feedback it's greatly appreciated. With Summer time coming around usage will increase compared to mild temperature usage. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We also just added,if you signup for autopay you will receive $0.33 off your usage. Published on May 23, 2018
Still a little high for a electricity bill but I like the text balance everyday.
Response: Good morning Derrick, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on May 23, 2018
Confirmation slow
Response: Thank you for the feedback it's greatly appreciated. Published on May 21, 2018
I’m rating a 3 until I receive a first statement to see if I’m paying what they said I would be paying.
Response: Thank you Nancy for rating Payless Power, You are more than welcomed to call in to request a Statement at our customer care department at 888-963-9363. Published on May 21, 2018
