Thanks
Response: Thank you so much for the review. Please let us know on what we can improve on(: Published on April 04, 2018
still think I pay too much with the over 35.00 deal..
Response: Please reach out to our customer care dept at 888-963-9363 so we could provide tips on saving energy. Published on April 04, 2018
Rate are high.
Response: Hi Treophia, thank you so much for your feedback it's greatly appreciated. Please reach out to our customer care dept. at 888-963-9363,so we could provide you tips on how to save energy. Published on April 04, 2018
Love Payless just miss the extension on bill
Response: Good morning Terrinique, thank you so much for your feedback it's greatly appreciated(: Yes we do apologize for no longer offering the extension till 5pm same day. But what we do offer now is when billing runs at 9 A.M in case your balance falls negative that day you will have till the following day before 11 A.M to make a payment or call in to request a deferred payment plan. This is our new Grace period that we offer. If you have any questions regarding your account please reach out to our customer care dept. 888-963-9363. Published on April 04, 2018
Great way to get electric alyhoough I think the rates are pretty high
Response: Good morning Bailey, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you consume more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. 888-963-9363. Published on April 04, 2018
This is great
Response: Thank you Alicia for rating Payless Power.(: Published on April 04, 2018
Sometimes rates increase
Response: Good morning Tiffany, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept 888-963-9363. Published on April 04, 2018
One thing that I hate is that you guys send the usage amount from 2 days ago instead of the one that is from the previous day like it use to be & I’m not your only account holder that complains about it
Response: Thank you, Marquia. The reason we bill 2 days behind is because this is the quickest time possible to receive the bill and calculate the charges. For example when you use service on a Monday we do not receive your daily meter read from CenterPoint until late Tuesday Afternoon. We then take that data and use it to calculate your charges that are deducted Wednesday morning. All providers receive these reads at the same time so 2 days behind is the best any pre-paid provider can do unless they do daily estimations instead. While some customers would prefer to be billed 1 day behind nearly all prefer to be billed using real meter reads instead of estimations that are trued up the following day anyway. Call us at 888 963 9363 if you would like to discuss this or any other topic. We are here to help! Published on April 04, 2018
I have had a huge problem contacting customer service in the past. It seems a phone number for them appears to be difficult to find if one needs immediate service. I miss the daily amount of money used on top of the kiliwattage used. Made tracking how much I’m using easier. Because one doesn’t reference the amount their using by kilowatt because it doesn’t immediately translate to money immediately for the average person. I used to know right away how many days I had left by the amount of money i had been using daily and my balance. This way I could plan accordingly.
Response: Hi Dennis- Thank you so much for your business and for sharing your experiences in such detail. Please note that our main phone # is 888 963 9363 however we have an alternate # on the top of our website home page as well. Also, make sure that you check out the new features in our customer portal. These enhancements now provide detailed daily usage and billing information with a single click on your smartphone or mobile internet device. :) Published on April 03, 2018
Rates are too high
Response: Shannon- Thank you for your business. Keep in mind that our rates are bundled which means that we do not separate out the energy charges from the transmission charges. many competitors use this tactic which makes their rates look cheaper than they really are. We also offer the 20% Flexpay discount . Just maintain your balance above $35 and you can earn this every day ! Published on April 03, 2018
