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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
One thing that I hate is that you guys send the usage amount from 2 days ago instead of the one that is from the previous day like it use to be & I’m not your only account holder that complains about it
Response: Thank you, Marquia. The reason we bill 2 days behind is because this is the quickest time possible to receive the bill and calculate the charges. For example when you use service on a Monday we do not receive your daily meter read from CenterPoint until late Tuesday Afternoon. We then take that data and use it to calculate your charges that are deducted Wednesday morning. All providers receive these reads at the same time so 2 days behind is the best any pre-paid provider can do unless they do daily estimations instead. While some customers would prefer to be billed 1 day behind nearly all prefer to be billed using real meter reads instead of estimations that are trued up the following day anyway. Call us at 888 963 9363 if you would like to discuss this or any other topic. We are here to help! Published on April 04, 2018
I have had a huge problem contacting customer service in the past. It seems a phone number for them appears to be difficult to find if one needs immediate service. I miss the daily amount of money used on top of the kiliwattage used. Made tracking how much I’m using easier. Because one doesn’t reference the amount their using by kilowatt because it doesn’t immediately translate to money immediately for the average person. I used to know right away how many days I had left by the amount of money i had been using daily and my balance. This way I could plan accordingly.
Response: Hi Dennis- Thank you so much for your business and for sharing your experiences in such detail. Please note that our main phone # is 888 963 9363 however we have an alternate # on the top of our website home page as well. Also, make sure that you check out the new features in our customer portal. These enhancements now provide detailed daily usage and billing information with a single click on your smartphone or mobile internet device. :) Published on April 03, 2018
Rates are too high
Response: Shannon- Thank you for your business. Keep in mind that our rates are bundled which means that we do not separate out the energy charges from the transmission charges. many competitors use this tactic which makes their rates look cheaper than they really are. We also offer the 20% Flexpay discount . Just maintain your balance above $35 and you can earn this every day ! Published on April 03, 2018
Fairly expensive compared to similar prepaid electric companies
Response: Hi James- Thank you for being our customer and taking the time to give your feedback. There are 2 things to keep in mind regarding Payless Power. The first is the Flexpay discount. You can save 20% simply by maintaining your balance above $35. We also bundle our rates. This means that we do not advertise rates with the transmission and delivery fees separated out. When you factor these things in Payless Power is actually cheaper than most pre-paid providers :) Published on April 03, 2018
Easy to add money to account
Response: Thank you, Lisa :) Our goal is to offer the easiest service on the market! Published on April 03, 2018
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Response: Thank you for your business Jordan! We're glad to have you on board! Published on April 03, 2018
Payments are easy. I had a few issues last year with adjustments (that the company made involuntarily), but we’re back on track.
Response: Andrea- Thank you for your loyalty. We are fortunate to have you as a customer :) Published on April 03, 2018
Alright
Response: Thank you Brandi- We are striving each day to provide better and better service! Published on April 03, 2018
Response: Thank you for taking the time to rate us Trevone! Published on April 03, 2018
Price per kilowatt could be cheaper
Response: Thank you, Brittany. Keep in mind that you can earn a 20% discount by maintaining a balance of $35 or more. :) Published on April 03, 2018
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
