Always on pins and needles, service can be interrupted at any time any day, constantly need to add money daily or risk service being turned off, if you can have other service then use another service, this is a very last resort
Response: Simone- Thank you for commenting. After reviewing your account I show payments are either being made at the minimum or less than the minimum that is required. Also the amount of usage that is being consumed is causing the balance to go back to a negative balance and therefore having to constantly load funds on the account. Would recommend to add more funds so you could have more days worth of usage. If you ever need assistance on making a payment, Payless Power does offer a deferred payment plan this is a Payment arrangement where a credit is applied on the account to provide a few days worth of an service. Please contact us at 888-963-9363 to learn more. Published on January 22, 2019
Rates are alil to high. Wish they had a month to month plan
Response: Leslie- Thank you for providing your feedback it's greatly appreciated. We are working on getting postpaid service once we have an exact launch date we will notify our customers if they are interested in switching plans. Also please contact us at 888-963-9363 for more tips on saving! Published on January 21, 2019
Rates increased over summer in the past couple years
Response: Thank you Shawn for commenting. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Also Payless Power now offers locked in rates for 1 year! Please contact us if interested in changing plans at 888-963-9363. Published on January 14, 2019
System works great & it’s nice constantly getting updates. However, customers paying AHEAD of schedule in advance should get same or cheap rate as contract.
Response: Joshua, thank you so much for commenting. Glad we can make your experience here at Payless Power easy & convenient to manage. By signing up with Autopay you can save 20% off our standard rate. Please contact us at 888-963-9363 for tips on saving!(: Published on January 10, 2019
It just seems a bit expensive because every 2 weeks I’m having to add more money um and I’m never there I literally do not live in the house there’s nothing at all running and I’m having to add $20 every 2 weeks for a house that there’s literally nothing running in I am not there I have any removed in yet so where is the money going?
Response: Thank you for commenting.Please note that Payless Power only bills based off your daily meter reads as provided by AEP. There is a small daily customer charge added + taxes. Your charges are determined by your usage and we do not determine this. AEP owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on January 08, 2019
the process was ok
Response: Thank you for the feedback it's greatly appreciated. Published on December 26, 2018
Great customer service
Response: Thank you for being a great customer! Published on December 26, 2018
Very pleased so far
Response: Thank you for the feedback it's greatly appreciated. Published on December 24, 2018
Had me on hold too long
Response: We do apologize for the inconvenience. Payless Power does offer other ways to get in contact at [email protected] you can always email us & someone will reply shortly. Published on December 24, 2018
So far I like it just waste a lot in one week
Response: Thank you Roxanna for providing your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with Autopay can save you 20% off our standard rate. Please contact us at 888-963-9363 for tips on saving! Published on December 14, 2018
