Payless Power Reviews
Read reviews from Payless Power customers
I live in a one bedroom apartment coming from a house where this prepaid electricity is pretty expensive but I love the convenience of adding money to it and being notified
Response: Angelica, thank you so much for your feedback. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with autopay you can save 20% off our standard rate. Please reach out at 888-963-9363 for any questions or concerns. Published on November 19, 2018
I have been a customer for the last 4 years and during the summer I was being charged nearly $10.00 per day and nobody could explain why. In the past it has never been that high, I was not happy and was ready to cancel the service but summer ended and it’s back to normal
Response: Natalie- Thank you so much for your feedback it's greatly appreciated. During times where the weather changes dramatically usage usually increases as well even if nothing in the home changes the weather is the main cause of this. Recommended temperatures during the summer months is 78 degrees & in the winter months 68 degrees.You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on November 14, 2018
Takes the lights a long time to come on.
Response: Dereana-Thank you for your feedback, We do apologize if it took awhile for services to be connected. Typically for new services can take between 4-6 hrs. If you have any questions or concerns please reach out at 888-963-9363. Published on November 05, 2018
Good company just don’t like they went up on my cents per wattage
Response: Thank you Ciera for feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on October 26, 2018
New customer…can’t wait to see how this service is
Response: We look forward to providing you services!! Published on October 23, 2018
Would like more detailed usage data. Good service overall.
Response: Thank you Leslie for your feedback it's greatly appreciated. You can review your usage on the Portal under Transaction History, this will show all the charges we have billed you for. Please reach out to us at 888-963-9363 for any questions or concerns. Published on October 23, 2018
Love it you only pay for what you consume
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on October 21, 2018
I like the current updates of service used and balance remaining.
Response: Thanks for the review, glad we could provide you the tools needed to make it easier to track your usage. Published on October 08, 2018
Just now signing up with Payless, I pray the name of the company matches the prices. Thank you.
Response: Thank you Areitha for the review Published on October 03, 2018
I like the low prices. I like the regular updates in my account status. What I don’t like is that 2 out of the last 3 times I’ve tried to call and get my bill taken care of, your phone number provided in the text messages does not work
Response: Thank you Joshua for the feedback it's greatly appreciated. We do apologize, we have been experiencing very high call volume the times you have attempted on reaching us, which may have led to the issue. But I can advise that the number 888-963-9363 does work. Published on October 02, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
