Very easy to use and understand
Response: Thank you Felicia for the feedback. Happy we could provide you the tools needed to make your experience using our service easy as possible. Published on December 12, 2018
Great for quick prepaid service
Response: Thank you for the feedback it's greatly appreciated. Please let us know how we can improve to get a 5 star review.(: Published on December 03, 2018
easy to useg trip
Response: Thank you for rating Payless Power! Published on November 27, 2018
I live in a one bedroom apartment coming from a house where this prepaid electricity is pretty expensive but I love the convenience of adding money to it and being notified
Response: Angelica, thank you so much for your feedback. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with autopay you can save 20% off our standard rate. Please reach out at 888-963-9363 for any questions or concerns. Published on November 19, 2018
I have been a customer for the last 4 years and during the summer I was being charged nearly $10.00 per day and nobody could explain why. In the past it has never been that high, I was not happy and was ready to cancel the service but summer ended and it’s back to normal
Response: Natalie- Thank you so much for your feedback it's greatly appreciated. During times where the weather changes dramatically usage usually increases as well even if nothing in the home changes the weather is the main cause of this. Recommended temperatures during the summer months is 78 degrees & in the winter months 68 degrees.You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on November 14, 2018
Takes the lights a long time to come on.
Response: Dereana-Thank you for your feedback, We do apologize if it took awhile for services to be connected. Typically for new services can take between 4-6 hrs. If you have any questions or concerns please reach out at 888-963-9363. Published on November 05, 2018
Good company just don’t like they went up on my cents per wattage
Response: Thank you Ciera for feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on October 26, 2018
New customer…can’t wait to see how this service is
Response: We look forward to providing you services!! Published on October 23, 2018
Would like more detailed usage data. Good service overall.
Response: Thank you Leslie for your feedback it's greatly appreciated. You can review your usage on the Portal under Transaction History, this will show all the charges we have billed you for. Please reach out to us at 888-963-9363 for any questions or concerns. Published on October 23, 2018
Love it you only pay for what you consume
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on October 21, 2018
