Payless Power Reviews
Read reviews from Payless Power customers
Locked my account when I was trying to make a payment. Tried to call customer service 4 different times today and always go a busy signal. Worst service ever and I’ve payed almost $60 for 2 days of electricity and I don’t even have Central A/C. I would give it 0 stars if I could.
Response: Mr Smith- We apologize for the convenience. Our records show that you did experience issues with your card at the time of your review however this was rectified . Thank you for your patience. Published on February 19, 2024
It’s an easy company to sign up..but they don’t have any services to help there customers..there rates are ridiculous high every week you have a different rate that you pay ..I feel it is not worth it.i wouldn’t recommend to get lights through this company
Response: Alissia- Thank you for expressing your concerns. Please call us at 888 963 9363 and we can go over your rates as well as your daily charges. You are under a fixed rate plan and your energy rate does not fluctuate. If you review your itemized invoices on your MyAccount portal you will be able to see a breakdown of each day’s charges. Published on February 19, 2024
So easy to setup
Response: Thank you Megan for the 5 star review! Published on January 20, 2024
Awesome service
Response: Thank you for being an awesome customer! Published on January 20, 2024
Easy process, easy to understand, EFL was well broken down
Response: Glad we can make the enrollment process easy as possible! Published on January 20, 2024
The process is so simple, easy and quick. I love it!!!
Response: Glad we can make your service enrollment easy as possible. Published on January 20, 2024
Yes I do recommend
Response: Thank you so much for the review! Published on January 20, 2024
Great updates, good communication, they are trying harder then the other electrics services. Worth a shot if you looking for new service.
Response: Thank you so much for the 5 star review! Published on January 20, 2024
Customer service has taken a downturn unfortunately.
Response: Hello- You’ve been a valued longtime customer but I do not see a record of any correspondence for contacts from you since you enrolled. We would like to hear more about your experiences so please reach out to 888 963 9363. Thank you for being an excellent customer . Published on January 20, 2024
Didn’t share the plan documents before starting the service/Agreement. Verbal communication of Plan details is not enough especially when the customer is in phone.
Response: Hello. We do understand that you may have questions about the terms of your plan which is why we deliver your plan documents within 24 hours of your connection order. We also offer a 30 day guarantee which allows you to switch within that time with no early termination fee if you are not satisfied. Call us at 888 963 9363 for more info . Published on January 20, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
