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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great quick and easy
Response: Thank you for the rating! Published on January 17, 2025
I couldn’t log in into my account when I was abroad
Response: Hi Kiyun, and thanks for contacting us. We understand that access to the online portal is vital for our customers, and we would be more than happy to assist you with this issue! A supervisor will contact you to offer assistance. If you have further concerns, feel free to call 1-888-963-9363 Published on January 17, 2025
I love using Payless power no doubt
Response: Thank you for being a Payless Power customer! Published on January 17, 2025
Great! This is a wonderful service to have. I never thought to use prepaid service.
Response: Thank you for giving our services a try! Published on January 17, 2025
Service is active almost immediately and the daily balance reminder is so helpful.
Response: Thank you for the rating, we're glad we can be of help to our customers! Published on January 17, 2025
Too much money per day
Response: Hello Marcus. We understand that you have concerns with your billing and charging, and that understanding these concerns is important to our customers. You can break down your daily billing over at the My Account Portal at paylesspower.com , or reach out to us at 1-888-963-9363 Published on January 17, 2025
Please avoid this company. They overcharged every time. The email cannot be reached.
Response: Hi Chong, and thank you for your feedback with regards to this issue. We understand how it could be concerning when you feel you are overcharged, and we would be happy to help you. You spoke to us today and we were able to provide answers to your concerns and, show that your billing is accurate. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 17, 2025
Not liking the usage not really there don’t run across or heater only refrigerator and a tv. Update is always 2 days behind need a better meter reading and updates and this is just week 1 $40 gone.
Response: Thanks for reaching out to us Joseph, we definitely understand your concerns in regards to your recent billing and understanding how our services work as a whole. The reason we bill two days in arrears is because that's how long it takes for us to get your reading received and calculated. You meter reads your usage consumed in a 24-hour time period (12am 1/15/25 thru 12am 1/16/25 for example). The next day, we receive that reading from your Transmission and Distribution Provider (this is the same schedule for all Retail Electricity Providers, hence the delay). Finally, by 1/17/25, the charges are calculated and billed to you. If you have any other questions or concerns with your billing and consumption, contact us at 1-888-963-9363 Published on January 17, 2025
So far so good , even when I’m a day late I don’t get disconnected, so thank you
Response: Thanks for the feedback Maria, we are happy to hear your satisfaction with our services! Keep in mind that normally, we do disconnect our customers if the balance is below $0 by 12pm noon, but we do provide extension options for future reference! If you have any questions, contact us at 1-888-963-9363 Published on January 17, 2025
Quick and easy and really straightforward couldn’t ask for anything better
Response: Thank you for your rating! Published on January 17, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
