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Payless Power Reviews

Read reviews from Payless Power customers

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Superb service.

Response: Thank you!! You're a superb customer!!(: Published on March 30, 2018

No problem with payless power they have been great to me and my family

Response: Thank you !!! It's great to have the opportunity to serve your family! Published on March 30, 2018

I find it very easy and to process as a click of a button so would and still recommending Pay-less power services for awhile.

Response: Thank you for the kind words, Phillip! We are so glad to hear that you found our enrollment easy to use, and we hope that you enjoy the new features that will be rolling out soon! Published on March 29, 2018

I recently just started with payless power it’s been a couple months ! I love it because I feel like it’s easier to be in control of the power used in my house.they send me a daily balance text, so it’s easy to stay on top of my bill.Thankyou Payless Power for “lighting up our life”!

Response: Hi Carmen, What an awesome review! Our goal is to always leave the power in the hands of the customer, and the daily balance alert text messages certainly help! Thank you for choosing Payless Power, and I hope we can continue to "light up your life" for a long time! Published on March 16, 2018

I really like the daily messages that let you know where your balance is at, and like the fact that you can control how much electricity output you can have within your apartment. I’ve just recently started, so I hope this keeps up! Just gotta get certain power saving energy lights and your bill should be positive easily.

Response: Elena, Welcome to Payless Power! Thanks for letting us know you enjoy the daily messages...we think they are incredibly helpful! Also, when you keep your account balance above $35, you automatically get a discount! Thanks for the kind words! Published on March 13, 2018

Simple and efficient account setup, great rates, and I never have to worry about forgetting to pay the bill with the auto pay feature. I will never buy my electricity any where else!!!

Response: Hi James, Your review highlights all of our best features, so we are excited that you enjoy them as much as we do! We even have a few more awesome tools coming to the Account Portal soon, so keep an eye out. Thanks for choosing Payless Power! Published on March 13, 2018

Wouldn’t give them any stars if I could worse service I’ve ever had they don’t answer your complaints I’ve been being charged way more than I should be and I can’t even get them on the phone just automated systems. Would not recommend to anyone that doesn’t like being robbed.

Response: Hi Kevin, We are so sorry to hear this as we take special pride in our customer service. Our Automated System is a way of helping people who just need quick answers, but our customer service team is always available during normal business hours. Give us a call at 888-963-9363 if you are willing to give us another chance. As for your billing, at Payless Power, we only bill based on meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. Published on February 16, 2018

Not sure what happened to this energy company, but ever since their so called Billing system update, it’s being ridiculously HIGH!!!! and No statement to view or see!!! Would have given them a zero star but it’s Not available☹️

Response: Edith, First, we thank you for staying with us through our new changes and systems. We believe these new systems are a massive improvement for everyone, as well as the new customer portal. Our rates haven't changed since the new system change, but the weather has definitely been a factor here in north Texas. Even if you aren't home, your home requires more energy to keep its temperature because of how cold it gets. Payless Power can only bill for what the meter reads, just like other electric companies. Don't forget, you can get instant 20% savings on your bill when you keep your account balance at $35! Published on February 14, 2018

Very good service. Great customer service! I save $ with Payless power. I have been using it for a while now and love it. Thank you!

Response: Brandy, Thank you so much for the kind words and awesome review! It makes us so happy to see people loving their Payless Power service, as well as having a great experience with our customer service team! Published on February 14, 2018

Very pass poor company just easy to get started . I would never recommend this company to any one ( even the devil himself) the customer service is awful no one knows a answer . your bill is so high, you are not paying less AT ALL…

Response: Dallas, We are sorry to hear that our customer service team wasn't able to provide the answers you were looking for. If you are willing to give it another try, will you call us back and request to speak to a manager about the question you have? As for your bill, the weather we have been experiencing has caused many peoples' usage to increase, even if they aren't home, because it has been so cold. At Payless Power, we only bill based on meter reads, just like other electric companies. You can get more details about your meter if you register it at www.smartmetertexas.com. We hope this helps! Published on February 14, 2018

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023