Payless Power Reviews
Read reviews from Payless Power customers
If I could give negative stars I would. This is literally a scenario where you can’t seem to ever leave. I was on the prepaid plan. My contract ended so I am on a month-to-month so I am not on a plan. I am not on my contract. However they make it near impossible for you to switch providers. They shut my power off yesterday. I paid my balance at 11:56 p.m. I’ve received a text stating that my power would be restored within 2 hours. It is now been almost 7 hours and still nothing. I get it. It’s after hours. However, when your text states that it’ll take up too 2 hours not more but up to 2 hours. That is misleading. I have all of my stuff now that I have to throw away I get it. Yes my bill was you know late whoop the freaking do this is absolutely ridiculous. I can’t switch providers because y’all keep putting something on my account to where I have to pay you what I owe before I can switch. However, you do this on a daily to wear. My bill does not reflect for the day that I’m on. It reflects for 2 days prior so I’m technically still behind. I promise you as soon as I can and as soon as I get my paycheck I will be canceling my services. Also your $30 reconnect fee how you make us pay for it is ridiculous and again makes it to where you can’t ever freaking leave because your little stop service. Whatever the heck you want to call, it means that we cannot switch providers until it’s paid off. Instead of doing the $30 up front, you take it out and $3 installments. Guess what those installments mean. That means that the stop service whatever you put on the account will not get lifted until that’s paid. However, when you were living paycheck to paycheck, you make it near impossible to get off of it. Once I am able to pay my balance and close my account permanently, I will never recommend this company ever
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how frustrating it must feel to deal with unexpected delays and the challenges you’ve described. You’ve raised important points about reconnection timelines, billing cycles, and the switch hold process, and I appreciate you taking the time to explain them in detail. To clarify, the reconnection timeframe depends on the Transmission and Distribution Service Provider (TDSP), and while most reconnections occur within two hours, workload and timing can sometimes extend that period. Regarding the billing cycle, usage reflects two days behind because TDSP invoices are sent overnight and processed the following morning. Since the billing cycle runs every morning, the charges will not be added to your bill until the following day causing us to bill 2 days arrears. For the switch hold, this is tied to the Deferred Payment Plan agreement, which ensures balances are cleared before switching providers. However, you can pay off the remaining balance early by contacting our Customer Care Team at 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM). The $30 reconnection fee is broken into $3 daily installments to reduce the immediate impact on your account. The reconnection fee installments do not result in a switch hold. A specialist will be reaching out shortly to review your account and discuss options that best fit your situation. Thank you again for sharing your concerns, Kimberly. We’re committed to helping you find the most practical solution. Published on December 04, 2025
If I could give a zero I would. Prepaid power is ******* ******** and so are all of you 🙂
Response: Hi Bailey, Thank you for sharing your thoughts with us. We understand that prepaid power can feel frustrating when it doesn’t meet expectations, and we appreciate you taking the time to let us know. Your feedback is important because it helps us identify where the experience may not be working as intended. We weren’t able to locate your account based on the information provided, so the best next step is to connect with our Customer Care Team at 1-888-963-9363. They’ll review your account details and work with you to find a solution that fits your needs. We’re here to help make this process easier for you, and reaching out will ensure we can address your specific situation quickly. Published on November 26, 2025
Please be aware! I signed up for the first time and they applied a previous charge to my account based on my name and DOB. They have no other information that aligns with my personal information that I’m responsible. After speaking with a rep and supervisor you can hear other representatives laughing about the situation. I am reporting them to the BBB for falsely accusing me and reporting misleading information on my account. I am also disputing the payment I made. They are a joke and customer service is unprofessional.
Response: Hi Stephanie, Thank you for sharing your experience with us. I understand how concerning it can feel when a charge appears that you believe isn’t connected to your current account. After reviewing your situation, we found multiple points of association between your current account and a previous one, which is why the balance was transferred. To ensure this is handled correctly, we’ve arranged for a specialist to reach out to you shortly to review the details and confirm next steps. Our goal is to make sure your account reflects accurate information and that any questions you have are fully addressed. Published on November 25, 2025
I’m new in this new service and I hope result successful
Response: Hi Victoria, Thank you for sharing your thoughts with us! It’s great to hear that you’re starting this new service and looking forward to a successful experience. We understand how important it is to feel confident when trying something new, and we appreciate you trusting us to be part of that journey. To help ensure everything goes smoothly, we’ll continue providing clear updates and support along the way. If you have any questions or need guidance at any point, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re here to make this experience as successful as possible for you. Published on November 24, 2025
Literally made payment 7hrs ago and still my services haven’t been restored. The reason for this particular review is to highlight, they send out false emails saying it will be reconnected with in 2 hrs and no reconnection. They don’t even have a line to where you can communicate with someone about their error. You literally have to wait til the open the next day. I nor my kids have eaten since I’ve gotten off work last night. I haven’t slept waiting for the lights to come back on. And here I am trying to contact someone since 3am. Emails don’t work, called on or and they said PAYLESS HASNT SENT A RECONNECTION ORDER. Why be quick to require payment but not quick to provide the service paid for. 0/5 stars…. I only choose 1 star because I had to choose someone
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how important it is to have your service restored promptly, especially when it impacts your household. From what you’ve described, the delay and lack of communication have caused significant frustration, and I appreciate you bringing this to our attention. To resolve this, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We also provide after-hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. They can confirm the status of your reconnection order and ensure everything is processed correctly. Your feedback helps us identify areas where we need to improve, and we’re committed to making this right for you. Published on November 14, 2025
**** this light company you don’t care about your customers at all and show it for sure!!! Will be switching companies ASAP!!!!!!! Promise that!!!!
Response: Hi Lindsay, We hear your frustration and understand how important reliable service is to you. Your feedback matters, and we want to make sure your concerns are addressed promptly. A Specialist will be reaching out to you soon to review your account and discuss possible solutions. If you have any questions or need assistance in the meantime, please contact our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help. Published on November 12, 2025
I just signed up for Payless power a week ago my bill is already $50 which means that it’s gonna be $200 a month. I’m paying over $.18 per kilowatt hour when the average of my area is $.13 per kilo hour. This is making me rethink to go with a different energy company instead.
You guys are horrible and I can’t wait to change company.
Response: Hi Giselle, Thank you for sharing your feedback. I hear your frustration, and I understand how disappointing this experience must have been for you. Your concerns are important to us, and we want to make things right. A specialist from our team will be reaching out to you shortly to better understand what happened and work toward a resolution that meets your expectations. We appreciate you taking the time to let us know how you feel. Published on October 20, 2025
Unreliable. Use this company as a quick fix & switch as quick as possible. The rates are high, customer service sucks. The website glitches & won’t let me in to pay my bill. The automated system won’t let me pay with a new card. It literally said “it doesn’t understand me & to call back later and maybe she’ll understand” ?? I thought it was a joke. Trust me I’m fully capable to reset my password & my phone saves it instantly. It’s a glitch in the system for internet & phone. A response to another review said they have email hours during the weekend yet no response. Super unreliable company, I shouldn’t have been lazy & cheap & found a reliable one instead. Read their responses to poor reviews, they lack empathy & genuine interest in resolutions, they only aim to save face & have a condescending energy behind the responses.
Response: Hi Ti, Thank you for taking the time to share your experience. We hear your concerns about the reliability of our systems and the challenges you’ve faced with both billing and customer support. It’s clear that the issues with the website and automated system have caused frustration, especially when you're simply trying to manage your account. We understand how important it is for these tools to work smoothly and consistently, and we appreciate you pointing out where things didn’t meet expectations. We want to make sure you’re supported. A specialist will be reaching out to you shortly to help resolve the issues you've mentioned and ensure your account is accessible and manageable. In the meantime, please know that we offer after-hours email assistance during the following times: Monday–Friday: 5:00 PM to 9:00 PM Saturday: 9:00 AM to 5:00 PM Sunday: 11:00 AM to 8:00 PM You can reach us at https://paylesspower.com/contact-us/ and we’ll do our best to assist you promptly. We also encourage you to compare rates at powertochoose.org to ensure you’re getting the best fit for your needs. We strive to offer competitive pricing and transparent service. Thank you again for your feedback, Ti. It helps us improve and better serve our customers. Published on October 20, 2025
I paid my bill on Saturday, I was still in the positive and they turned my power off and won’t turn it back on!!!!! It’s been almost10 hours!
Response: Hi Elizabeth, Thank you for reaching out and sharing your experience. We understand how frustrating it must be to have your power turned off, especially after making a payment and expecting everything to be resolved. It sounds like you took action promptly, and it’s completely reasonable to feel upset when things don’t go as expected. We want to make sure you have all the information you need to move forward. In situations like this, a reconnection can only be processed once the full minimum payment is made—including the negative balance plus an additional $20 to bring the account into a positive standing. If any part of that requirement wasn’t met, the reconnection order may not have been triggered. To get this resolved as quickly as possible, we encourage you to contact our Customer Care Team directly at 1-888-963-9363. They’ll be able to review your account in detail and help ensure everything is on track for reconnection. Published on October 15, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
