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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Rates a little high for a apt
Response: Thank you for sharing your feedback, Sadarius. We understand that energy costs are an important concern, especially when living in an apartment, and we appreciate you taking the time to let us know how you feel about the rates. We recognize that managing monthly expenses can be challenging, and we value hearing directly from our customers about their experiences. We'd like the opportunity to learn more about your situation and review your account with you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team can discuss your concerns, answer any questions you may have about your charges, and review any available options. Thank you for being a customer, Sadarius. We appreciate your feedback and look forward to assisting you. Published on September 17, 2026
Extension time is not great one whole day is not enough to come up with payment for bill putting a hold on lights is also a problem adding up how much I pay weekly for prepaid lights is the same as a monthly bill and over there’s no 24hr assistance when needed very disappointing and displeased as a customer
Response: Thank you for sharing your feedback, Alexandria. We appreciate you taking the time to let us know about your experience. We understand your concerns regarding the length of extension time, the challenges of coming up with funds quickly, hold requests on service, and the availability of assistance outside of standard business hours. We recognize how important it is to have flexible options and timely support when managing your electric service. Your comments are valuable and help us better understand where customers see opportunities for improvement. We'd like the opportunity to review your concerns in more detail and discuss any available options that may help with your account. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team will be happy to review your account and address your concerns directly. Thank you for being a customer, Alexandria. We appreciate your feedback and the opportunity to assist you. Published on September 17, 2026
I’m ready to end my contract , I barely be home because of work so I don’t see how I’m consuming 10-16 dollars a day.
Response: Hi Amber, We appreciate you sharing your experience. We understand your concern about seeing daily charges of $10 to $16 when you are away from home for work most of the time, and we recognize why that would lead you to question your current service and contract. Because billing and usage details are specific to your account, our Customer Care Team can review your account history, usage, and charges in detail to help identify what may be contributing to the costs you're seeing and discuss available options with you. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We look forward to speaking with you and helping to review your concerns. Published on August 25, 2026
Worst electric company ever. These thieves charged my card without my authorization. Rates change everyday. No transparency. These people legit suck.
Response: Hi Chris, Thank you for sharing your feedback. We understand that concerns about unauthorized charges, changing rates, and transparency can be frustrating, and we appreciate you bringing these issues to our attention. Your comments highlight important concerns, and we want to ensure they are thoroughly reviewed. Our goal is to provide clear information about billing and account activity, and we would welcome the opportunity to look into what occurred with your account. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team can review your account details, investigate the charge in question, and address any questions you have regarding your rate plan and billing. Chris, we value your feedback and look forward to assisting you. Published on August 11, 2026
Too damn high!!!
Response: Hi Laura, Thank you for taking the time to share your feedback. We hear your concern about costs and recognize how important it is to feel that you're receiving good value for the price you pay. Energy expenses can have a significant impact on a household budget, and customers deserve clear information and options that fit their needs. Our goal is to provide transparent plans and resources that help customers make informed decisions about their service. If you'd like to review your current plan or explore available options, our team would be happy to help identify solutions that may better align with your needs. We appreciate your feedback, Laura, and the opportunity to serve you. Published on August 07, 2026
Too damn high!!!
Response: Hi Laura, Thank you for taking the time to share your feedback. We hear your concern about costs and recognize how important it is to feel that you're receiving good value for the price you pay. Energy expenses can have a significant impact on a household budget, and customers deserve clear information and options that fit their needs. Our goal is to provide transparent plans and resources that help customers make informed decisions about their service. If you'd like to review your current plan or explore available options, our team would be happy to help identify solutions that may better align with your needs. We appreciate your feedback, Laura, and the opportunity to serve you. Published on August 07, 2026
Turn lights back on
Response: Hi Demetrius, Thank you for your feedback. We understand how important it is to have your lights restored quickly when service has been interrupted. We appreciate you bringing this to our attention, and we do show that your service was reconnected within 45 minutes of your payment processing on 8/5/2026. Our goal is to restore power as promptly as possible after payment is received so customers can get back to their normal routines. Thank you for choosing us, Demetrius. If you have any questions about your account or service, our Customer Care team is always here to help. Published on August 06, 2026
La peor compañía en menos de 15 dias recargue con 175 dolares,,, y lo peor solo llego a dormir al apartamento, por mi trabajo el resto del dia no hay nadie en casa,
Response: Hola Mirna, Gracias por compartir tu experiencia. Entendemos tu preocupación por tener que añadir $175 a tu cuenta en menos de 15 días, especialmente cuando el apartamento está desocupado la mayor parte del día y solo estás en casa para dormir. Agradecemos que nos hayas informado sobre esta situación. El consumo de energía puede verse afectado por varios factores, como el aire acondicionado, los electrodomésticos y otras fuentes de consumo eléctrico, incluso cuando la vivienda no está ocupada. Nuestro equipo de Atención al Cliente puede revisar tu cuenta y tu historial de consumo contigo para ayudarte a comprender mejor los cargos y el consumo diario que se reflejan en tu cuenta. Gracias de nuevo por tus comentarios, Mirna. Te animamos a que te pongas en contacto con nosotros directamente para que podamos analizar tus inquietudes con más detalle y ayudarte. Published on August 06, 2026
I have had horrible experiences with this company. My payments are not adding up. Bal is never reflecting correctly
Response: Hi Angela, Thank you for sharing your feedback. We understand your concern regarding payments and a balance that does not appear to be reflecting correctly on your account. When account details don't align with expectations, it's important to have a clear understanding of the activity and charges involved. We appreciate you bringing this to our attention. Our Customer Care team can review your account history, payments, and balance details to help clarify any discrepancies and ensure you have accurate information about your account. Thank you, Angela, for taking the time to let us know about your experience. We encourage you to reach out so we can take a closer look and assist further. Published on August 06, 2026
My account started off great and now I’m spending about five to $600 a month on a one bedroom apartment. Payless power is charging me almost 50 to 70 kW a day and I’m only home for maybe six hours out the whole day. I’ve already replaced a lot of things that the apartment. Even AC unit has been replaced bill. Still coming up. High Payless power won’t do anything about it.
Response: Hi Moises, Thank you for sharing your experience. We understand your concern with seeing higher-than-expected energy costs, especially when you're away from home for much of the day and have already taken steps to improve efficiency, including replacing items in the apartment and the AC unit. Your feedback is important, and we recognize how frustrating it can be when usage doesn't seem to match your expectations. Energy consumption can be affected by a variety of factors, including appliances, HVAC operation, property conditions, and other sources of electrical demand. We encourage you to contact our Customer Care team so we can review your account details, discuss your daily usage patterns, and help identify resources that may provide additional insight into your consumption. We appreciate you bringing this to our attention, Moises, and look forward to the opportunity to assist you further. Published on August 06, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
