Payless Power Reviews
Read reviews from Payless Power customers
Thiefs who placed a disconnect order on my account and then continue to charge me daily not only that, but I was not able to make my payment online and it was after hours they told me to reach out to an email where I can contact somebody after hours nobody ever got back to me the next day I owe even more money. Meanwhile, the disconnect was still active. Makes no sense.
Response: Hi Deja, Thank you for sharing your experience. We’ve carefully reviewed your concerns about the disconnect order, the continued charges, and the difficulty you faced trying to resolve the issue after hours. We understand how confusing and frustrating it can be when you're trying to take action and things don’t line up the way they should. Your feedback highlights important areas where we need to improve communication and support. To clarify, our billing system operates on a two-day arrears basis, which means charges may continue to post for a short period after a disconnect order is placed. We know this can be unexpected, especially when you're actively trying to resolve the situation. We’d like to take a closer look at your account to ensure everything is accurate and help resolve any outstanding issues. Please reach out to us directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM, with your account details so we can assist you further. Thank you again, Deja, for bringing this to our attention. Your voice matters, and we’re here to help. Published on July 17, 2025
I would give this company 0 stars. I don’t recommend them at all..they’ll shut your shit off for being .01 $. Over … They make up usage that you don’t actually use ..when I leave out for work everyday i shut my breakers off. And I shut off the main .. so tell me how am I using electricity…on top of that if u do get disconnected… ******* forget about the “well get ya back on within 2 hrs. They’ll do it whenever they feel like it.. again . DO NOT GET THIS COMPANY). you’ve been warned so do say u wasn’t
Response: Hi Louis, Thank you for sharing your experience. It’s clear that you’ve taken steps to manage your electricity use carefully, and I can understand how frustrating it must be to see charges that don’t align with your expectations—especially when you’re actively trying to conserve energy. We’ve seen that during periods of extreme heat, even minimal background usage or system-related draw can increase unexpectedly. This can sometimes happen even when breakers are off, due to things like smart meters, standby systems, or residual draw from certain appliances. That said, your concern about usage accuracy and disconnection timing is absolutely valid and deserves a closer look. We’d like to review your account in detail to better understand what happened and ensure everything is accurate. Please feel free to contact us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thanks again for bringing this to our attention, Louis. We’re here to help. Published on July 17, 2025
The most expensive energy provider. I switched from TXU to Payless power but it turned out to be worse. It hurts to pay $20 dollars almost every 3 days and having to pay close to or more than $300 a month plus every few they charge for not paying the $75 they request. After September no more Payless power.
Response: Hi Salvador, Thank you for sharing your experience. We understand how important it is to feel confident in your energy provider, especially when you're trying to manage costs and make a change for the better. We hear your concerns about the frequency and amount of your payments. During the summer months, especially in Texas, energy usage can rise significantly due to increased air conditioning use, which can lead to higher bills—even on prepaid plans. That said, we know it’s frustrating when the numbers don’t match your expectations. Your feedback is important, and we’d like to take a closer look at your account to see if there are ways we can help—whether that’s reviewing your usage patterns or offering tips to reduce your energy consumption during peak heat. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 17, 2025
Expensive and too quick to cut off service.
Response: Hi Elorm, Thank you for taking the time to share your experience. We understand your concerns about the cost and the timing of the service interruption, and we appreciate you bringing this to our attention. We recognize that service usage can naturally increase during certain weather conditions—especially during extreme heat or cold—which can sometimes lead to higher charges than expected. We know how important it is to feel in control of your service and your spending. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours to discuss any questions or concerns you may have. Published on July 17, 2025
I would give zero stars if I could. Payless Power has been the most frustrating and expensive electric provider I’ve ever dealt with. I was paying almost $300 a month for a small one-bedroom apartment, and most of that wasn’t even for electricity — it was fees on top of fees. They cut off your power immediately if your balance drops too low, and to reconnect, you have to pay at least $20, plus a $4.95 fee unless you pay $75 or more. It’s ridiculous. An agent even confirmed that a large portion of my payments were just covering fees, not actual usage. If you’re low on funds or have bad credit, this company is not here to help you — they’ll just drain every dollar they can. No flexibility, no real support, just a system designed to keep you barely afloat while charging you for the privilege. Avoid this company if you’re struggling financially. They’ll make it worse. Also 23-35 per kw is CRAZY! My ac stays on 74 i barley even use my electricity only at night time even then it’s my Tv. Steer clear, be ware of switch holds scammers !
Response: Hi Morgan, Thank you for sharing your experience. We hear your frustration, and it’s clear that the combination of high costs, fees, and limited flexibility has made your time with us difficult. You’ve raised important concerns about how fees are structured and how quickly service interruptions can occur. We also understand how discouraging it can feel when you're trying to conserve energy — especially in a small space — and still see high charges. With temperatures rising, it’s worth noting that even modest A/C use can significantly increase electricity consumption, especially during peak hours, which can impact your overall costs. We appreciate you pointing out these issues, and we want to help. If you're open to it, we’d like to review your account in detail to better understand the charges and explore any available options that might ease the burden going forward. Please reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thank you again, Morgan, for your feedback — it helps us improve. Published on July 17, 2025
Price is entirely to high for any family seem like I’m always paying with a low balance I don’t like the pay as you go service and will switch asap to another company when I add up the payments sent it way more than paying monthly
Response: Hi Ayanda, Thank you for sharing your experience. We hear your concerns about the pricing and the pay-as-you-go structure, and we understand how frustrating it can feel when the costs don’t seem to align with the value you expect—especially when managing a family budget. It’s clear that the current setup isn’t meeting your needs, and that’s important feedback. Many customers prefer more predictable billing, and we’re always working to improve our service options to better support different lifestyles and preferences. We’d love the opportunity to explore whether there’s a plan that better fits your usage and budget. Please feel free to reach out directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re here to help make things easier for you. Published on July 17, 2025
Worse company ever I would’ve given it a 0 star if I could I regret choosing them They’re good at the beginning but after couple weeks the increase starts Thieves!!!! They’ll still charge u $30 and disconnect ur power even after making a payment nd if u call before disconnecting they’ll tell u they can’t do nothing nd go ahead disconnect u + charges That’s why I conclude their scammers !!!!!!!!
Response: Hi Jeanine, Thank you for sharing your experience. We’ve listened closely to your concerns, and it’s clear that the changes you noticed in your billing and service left you feeling frustrated and disappointed. We understand how upsetting it can be when your bill increases—especially after things started off smoothly. During the summer months, it’s common for electricity usage to rise significantly due to higher demand from air conditioning and cooling systems. This can lead to higher bills, even if your rate hasn’t changed. That said, we know that doesn’t make it any less frustrating when the charges feel unexpected or unclear. We also hear your concerns about the disconnection process and the timing of payments. That’s something we take seriously, and we’d like to look into your account to better understand what happened and see how we can help resolve it. If you’re open to it, please reach out to our support team directly at 1-888-963-9363 during standard business hours which are 9:00 AM to 5:00 PM with your account details. We’re here to help and want to make sure you feel heard and supported. Published on July 07, 2025
Be aware please with this company!!!!! They’re scammers they don’t charge you based on what you use but they charge you based on their plans If I could give them 0 star I would give them a big 0 star Don’t be fooled by the beginning!!!!!! The bill were low on the first month but after a month it started increasing they’re thieves!!! I’m not home all the time cause I’m a student nd work a full time job I was out of town for 2 days nd everything was off but they still charged me a lot They’re scammers
Response: Hi Jeanine, Thank you for sharing your experience. We hear your concerns and understand how upsetting it can be to see your bill increase, especially when you’ve been mindful about your energy use and time at home. It’s completely reasonable to expect consistency and transparency in your billing. One thing that often catches customers off guard—especially during the summer months—is how much the heat can impact energy usage. Even when you're away, appliances like refrigerators and HVAC systems may work harder to maintain temperatures, which can lead to higher consumption. We’d really like the opportunity to review your account with you and explain how the charges are calculated. Please feel free to reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account details so we can assist you directly. Published on July 07, 2025
Awful. Most expensive bills ever came from them and the daily pay is a pain. Customer service lacks general human concern and common sense. I had a few calls with them, but the last one was my contract was ending, got a new supplier, turns out I was a few days early. They were very clear they are charging me an early cancellation fee. I get there’s a policy, just silly to add that to the list of experiences with them over the last year over a few days. Would highly advise against Payless power. You pay so much more
Response: Hi Robert, Thank you for taking the time to share your experience. We hear your frustration regarding the billing, daily pay structure, and the early cancellation fee. It’s clear that your expectations weren’t met, especially after almost a year of service, and that’s understandably disappointing. We recognize how important it is to feel supported and understood when reaching out to customer service. Your feedback about those interactions is valuable, and we’re committed to improving how we communicate and assist our customers—especially during transitions like ending a contract. While our policies are in place to ensure consistency, we also strive to apply them with fairness and clarity. We’d like the opportunity to review your account details and see if there’s anything we can do to make this right or at least provide more context around the charges. If you're open to it, please reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account information. Published on July 07, 2025
They steal your money and claim to fix it at the end of the month but u never see that credit !
Response: Hi Jerson, Thank you for taking the time to share your feedback. We understand how upsetting it can be when expectations aren’t met, especially when it involves something as important as your account. Your experience matters to us, and we want to make sure you feel heard and supported. We’d like the opportunity to look into what happened and work toward a solution that restores your confidence in our service. Please reach out to our Customer Care team at 1-888-963-9363 with your details so we can assist you directly. Published on June 30, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
