Payless Power Reviews
Read reviews from Payless Power customers
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
This system is ridiculous
Response: Thank you for taking the time to contact us about this concern, Dominic. We understand you may have some issues regarding your services, and we know it is vital to get assistance on this matter. Please contact us at 1-888-963-9363 for any assistance. Published on March 10, 2025
HORRIBLE COMPANY. WHO doesn’t have outside emergency phone line to call??? This company. 10/10 don’t recommend.
Response: Thank you for reaching out to us about this issue, Jerica. Payless Power understands the importance of having customer assistance available at critical moments outside of our standard business hours. Payless Power has live representatives available to assist you for any of your account's needs between Monday and Friday, from 9:00 AM to 5:00 PM. We provide the option for after hours email support during the following hour 5:00 PM to 9:00 PM on Monday through Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on March 10, 2025
I am trying to reach y’all because y’all are changing me light and I have a power outage now since last night I been with out energy what the hell are y’all robbing me money or what is going on
Response: Thank you for reaching out to us about this concern, Edgar. Payless Power understands that these sorts of circumstances may be difficult. To assist you with this matter, we will have a supervisor reach out to you. Published on March 04, 2025
I paid mt bill at around 440 . Th8s evening you said 2hours for reconnect,there should be no reason no reason at for me and my family to be in the dark right NOW.NO DAME REASON????,,,,,,,,,,,
Response: Hello, Sonia. Thank you for taking the time to reach out to us about this matter. Payless Power understands that this can be a frustrating situation to be in, especially if there was a payment made to restore your electricity. The status on your account is active with a positive balance. Have you tried to reset your home's inside and outside breakers? Can you verify if your meter is showing the codes "CLS" or "OPN"? If you need further assistance on this matter, please contact us at 1-888-963-9363 Published on March 04, 2025
This company is bull, they make it hard to get ahold of , on the web or phone , I made a payment , received a txt of restore and nothing no electric can’t get anyone on the phone at all voice automated bull, over charge you , customer service is the last thing they are worried about …and if u had a emergency good luck trying to get someone to get on the phone ..company sucks worst people I have had to deal with choose someone else that cares about u as a customer , because they don’t give 2 about if u are in the dark or not even if I paid
Response: Thank you for taking the time to reach out to us about this issue, Davide We understand that this is an urgent matter, and we can understand how this experience may be frustrating for you. We did send out the reconnect order when the payment was made. AEP Texas is having an issue on their end where they did not receive the order. We will waive the reconnect fee so you will not be charged the $30. Keep in mind that you can call to speak with a live representative Monday through Friday, from 9:00 AM to 5:00 PM. We also have after-hours email assistance available during these time windows: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Please let us know if we can be of additional assistance at 1-888-963-9363 Published on February 26, 2025
This company just needs nicer customer service reps and more options to help customers.
Response: Thank you for taking the time to leave us your feedback on this matter, Erika. We understand that it is vital for customers to receive excellent customer service when they need the help, and I know that receiving unsatisfying assistance can be frustrating for your experience. We also know how important it is for our customers to receive more time to make payments on their accounts when they need it. Every call with a Payless Power representative is recorded, and a supervisor can review any call should a customer receive incorrect information or otherwise poor customer service. You simply have to contact us at 1-888-963-9363 and request for a call review. In regards to additional time, every customer can access the My Account Portal at paylesspower.com to see if there are any extension options available. The options we provide are the same day Account Protection and a Deferred Payment Plan. If you have any other questions or concerns, call us at 1-888-963-9363 Published on February 26, 2025
This company is a joke we started with 40 bucks then deposited another 20 and lasted a week and a half then I deposited another 50 on a Friday and by Saturday we were at a negative 1.38 help me understand this never again will I get this company it’s a damn joke and they rob u my kwl went from 34 a day to 145kw and nothing has changed in my home
Response: Payless Power appreciates you for taking the time to give us your feedback on this issue, Jesus. We see that you have concerns about you recent billing and charges, and we know that not understanding these things can cause frustration and stress. As you may know, Payless Power charges its customers based on the amount of electricity they use, and if shows that you consume more electricity, then your billing will be higher. We understand you may not do anything different, but the weather outside has gotten colder, especially in the past week. Colder weather forces your appliances to run harder than they normally would in normal weather, and this causes them to consume even more electricity. Your usage can always be reviewed by using the smartmetertexas.com website, which will break down your usage in 15-minute increments so you can carefully review when you use the most amount of electricity. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on February 25, 2025
Don’t like it, at all
Response: Thank you for leaving us your feedback on this matter. We understand you have concerns about the services you are receiving, and we would love to assist you at 1-888-963-9363 Published on February 25, 2025
They raised the prices when it get really good outside, I put $20 on my account which should give me 2 days, no I woke up today with 0 days remaining and I don’t have the money to put more on there so I’m going to get disconnected. Thanks a lot. This company is eating me alive.
Response: We appreciate you for taking the time to leave us your feedback on this matter. Payless Power understands how important it is for customers to understand their billing, and we know being disconnected can be stressful. While we understand you may have some concerns with your recent billing, we would like to clarify that our 6 and 12-month plans are at a fixed rate. That means that once you enroll into one of these plans, the price that we charge per kWh does not change. The only way that your rate may change is if your current plan expires, and you do not renew into a new plan. In that instance, customers are put into a variable rate plan. Payless Power charges customers based on the amount of electricity they end up using, with the amount used included in each daily billing notification. You can also access a breakdown of your billing on the My Account Portal at paylesspower.com If you have any further questions, please reach out to us at 1-888-963-9363 Published on February 25, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
