I don’t use too much power on my Apartments, the rate is to high
Response: Thank you for taking the time to leave us your feedback on this matter, Randy. We know that this matter is very important for you, and can understand why you may be concerned with your billing and charges. Payless Power charges its customers based on the amount of electricity their homes have consumed. You can see this amount with the billing you receive every morning. Your usage can be tracked through the My Account Portal at paylesspower.com or you can use the smartmetertexas.com website, which breaks your usage down into 15-minute intervals. This way, you can see when your home consumes the most amount of electricity. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 21, 2025
Just an scam…. They always create a detail that not going to show in the monthly invoice.
Response: Thank you for taking the time to leave us your feedback on this matter, Celestino. We understand you have some concerns with your billing and charges and know that these are very important for our customers to properly understand. Payless Power lists all charges included in your billing in every Statement of Usage and Payment. If you have any questions about any charges you receive, please contact us at 1-888-963-9363 Published on February 20, 2025
Greetings, It seems to me that the base of usage is determined by the weather. I was out of town my thermostat was set on 71 the entire time. Why is that? I drove to Arizona left on Friday returned Monday morning. I would like my smart meter checked to make sure its working properly? I’m going to start keeping up with the meter numbers as well to compare. This is extremely too high I’m on a fixed income. I know that’s not your business and you don’t care. God Bless.
Response: Thank you for taking the time to reach out to us about this matter, Tamara. Payless Power understands you have concerns with regards to your recent billing and usage, and know that this is vital to understand. Payless Power bills its customers based on the amount of electricity their home consumed. If you keep a heater on at the same temperature while you are away from home, that will consume quite a bit of electricity. This is especially true for periods of winter weather, as a heater at 71 degrees will have to work almost non-stop to heat a house while its down to single digits, as opposed to it being 50 degrees. You can always review your usage and consumption via the smartmetertexas.com website, which will break your home usage down into 15-minute intervals. If you have any further questions or concerns, feel free to reach out to us at 1-888-963-9363 Published on February 19, 2025
Your payment system is awful . I recently moved and updated my address on my cards and now I can’t pay using your system . It keeps giving me an error message ! I don’t like it and I am considering not using your service because of this issue .
Response: Thank you for leaving your feedback about this issue, Tamika. Payless Power understands that making payments through the online portal is vital to your services, and know that not being able to do so can be a frustrating experience. If you are having troubles making payments on the My Account Portal, please make sure the information put in matches the card information, including card number and the address that is associated with the card. If you have any other concerns or need any assistance, please reach out to us at 1-888-963-9363 Published on February 19, 2025
IT IS FREEZING OUTSIDE AND MY SERVICE HAS BEEN DISCONNECTED.. IT IS ILLEGAL TO TURN OFF POWER IN WEATHER CONDITIONS SUCH AS THESE!!! PLEASE RESTORE POWER
Response: Thank you for contacting Payless Power about this issue, Dawn. We understand that experiencing a disconnection can be a stressful experience for our customers. Please keep in mind that your services will be at risk of disconnection should your balance be at $0 or below. It is up to customers to make sure they keep their balances positive to avoid a disconnection. If your services are disconnected, a payment will need to be made to bring your balance positive $20 for your services to restore. This can be done via the My Account Portal at paylesspower.com or by calling us at 1-888-963-9363 Published on February 19, 2025
$18 a day who could afford that…. junk plan better to go with a regular light company most suckiest plan I ever had
Response: Thank you for taking the time to leave us your feedback in regards to this matter, Mario. We understand you have some concerns with the amount you are being charged and can understand why this may be a frustrating for you. Payless Power charges customers based on the amount of electricity they consumed two days prior. This usage amount is always included with your daily billing, so customers can be aware of their home's consumption. A breakdown of your billing can also be viewed via the My Account Portal at paylesspower.com so you can be aware of what charges are applied to your account. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on February 18, 2025
Prepaid services are a scam. Daily pay is outrageous. But I guess, didn’t know it’d be like this definitely changing providers
Response: Thank you for taking the time to reach out to us about this concern, Treyvion. We understand that you may have concerns about your recent billing and can understand why you may be frustrated with these charges. Prepaid services means that customers will be billed on a daily basis, with each billing charging you for the amount of electricity your home had consumed two days prior. It is up to customers to keep their balance above $0 to avoid a disconnection. What we recommend to customers when it comes to making payments to your account, is to add a large lump sum to your balance to cover your account balance for an extended period of time. You can review an average daily usage amount (based on your 4 most recent days of usage) via the My Account Portal at paylesspower.com This average is to help give customers an estimate of how much they consume on a daily basis. If you have any further questions in regards to your billing or the services overall, please reach out to us at 1-888-963-9363 Published on February 18, 2025
You guys didn’t set up my electricity correctly and now I’ve been up all night, missed work trying to fix this and you’ve been worse than no help. I’m already exhausted from moving and now I’ve lost all my groceries because of you. I will most likely cancel my service and seek another company.
Response: Hello Ariadne. Thank you for taking the time to contact us about this important matter. We know that properly completing your account enrollment is vital for your electricity needs, and know that any issues can cause stress and confusion with this important process. For assistance on this matter, please contact us at 1-888-963-9363 Published on February 18, 2025
Prepaid services are a scam. Daily pay is outrageous. But I guess, didn’t know it’d be like this definitely changing providers
Response: Thank you for taking the time to reach out to us about this concern, Treyvion. We understand that you may have concerns about your recent billing and can understand why you may be frustrated with these charges. Prepaid services means that customers will be billed on a daily basis, with each billing charging you for the amount of electricity your home had consumed two days prior. It is up to customers to keep their balance above $0 to avoid a disconnection. What we recommend to customers when it comes to making payments to your account, is to add a large lump sum to your balance to cover your account balance for an extended period of time. You can review an average daily usage amount (based on your 4 most recent days of usage) via the My Account Portal at paylesspower.com This average is to help give customers an estimate of how much they consume on a daily basis. If you have any further questions in regards to your billing or the services overall, please reach out to us at 1-888-963-9363 Published on February 18, 2025
I have no service because you guys didn’t transfer me right 🙁
Response: Hello Ariadne. Thank you for taking the time to contact us about this important matter. We know that properly completing your account enrollment is vital for your electricity needs, and know that any issues can cause stress and confusion with this important process. To assist you with this issue, we will have a supervisor reach out to you for assistance. Published on February 18, 2025
