Payless Power Reviews
Read reviews from Payless Power customers
The lights runs out to fast and I don’t understand
Response: Jamarcus, we appreciate your review. We send daily updates via daily messages letting you know your account balance and how many kilowatts were used. You can also view a breakdown of your usage at smartmetertexas.com. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 29, 2025
Worst company I’ve ever been with so far
Response: Darreon, thank you for sharing your concerns. We would like to learn more about your experiences. Please reach out to us at 1-888-963-9363 to discuss further. We are happy to assist you. Published on May 29, 2025
Absolutely obscene rates. I’ve never paid so much. Tried to pay my bill today, got an error for “post account, termination scheduled”. I have a positive balance, this should not be. Before I went to bed I tried to pay again, and it went through. Too much stress for a high price to be threatened for no reason when it’s summer heat bearing down. Obscene rates, bad online service, faulty payment system, just a horrible experience. Never again.
Response: Thank you, Mark, for taking the time to reach out to us. We at Payless Power understand how important it is to make sure payments are being posted to your account as well as keeping track of usage. Any issues you may have experienced have been resolved within our payment system. Keep in mind, we charge customers based on the amount of electricity they consume. You can view the number of kilowatts used via the daily messaging we send for your billing. You can also get a breakdown of your usage at smartmetertexas.com. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 29, 2025
I feel like Payless power could do better to protect there customers and our community by not turning of electrical service residential on or during heat waves or during winter months especially during snow or temperatures below 42 degrees. And thoughts on that? And how is this legal what if an elder or child were have died during there negligence.
Response: Jen, thank you for sharing your concerns with us. Payless Power does adhere to all state mandated weather advisories. The state of Texas determines on a county wide basis which accounts should be protected against disconnection due to weather conditions. The State will only allow a local electric utility to complete a disconnection as long as there is not a weather moratorium effective in that county. Please feel free to contact us during standard business hours at 1-888-963-9363 with any questions. Our agents are happy to address any concerns you may have. Published on May 29, 2025
Horrible company! I was out of town for 3 days and SOMEHOW WAS CHARGED 15$ a day for the electricity I used WTF ?? Everything was off even my ac. It’s a scam
Response: Thank you, Carolina, for taking the time to leave your feedback and your rating! Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more they use the more they will be charged. We process our billing two days arrears. You can always see this amount via the daily messaging we send for your billing. You also have the option to visit My Portal at paylesspower.com to see more detailed information on usage, charges and current balance. You may also visit smartmetertexas.com to confirm usage as well. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 27, 2025
DONT LIKE IT AT ALL 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Response: Jorge, we value your input and are here to address your concerns. A supervisor will be reaching out to you for more details in regards to your account. If there is anything we can assist you with please reach out to us at 1-888-963-9363. Published on May 22, 2025
tHEY CHARGE NON-REOCCURRING FEES DAILY. TODAY MY FEES ARE AT 4.50, THATS AFTER PAYING A FEE TO LOAD MONEY ON YOUR ACCOUNT. HORRIBLE BILLING.
Response: Shelly, we appreciate your feedback. We understand that you may have concerns on the recurring charges. These can include your daily fee, payment processing fee and/or reconnection fee as well, if applicable. We understand how frustrating it may be, not knowing exactly what you're being charged for. At Payless Power, we are ready to help with any question or concerns you may have. Please contact us at 1-888-963-9363, we would love to be of assistance! Published on May 14, 2025
I have been charged for kw I haven’t used
Response: Thank you for contacting us about your concerns, Ramon. We understand that you have some concerns about your electricity consumption, and know that not understanding where the usage may be coming from can be stressful. For concerns of your usage, you can always review your electricity consumption via the smartmetertexas.com website, which will break down your usage in minute intervals. This way, you can review when you used the most electricity. If you have any other questions, please contact us at 1-888-963-9363 Published on May 05, 2025
I have been charged for kw I haven’t used
Response: Thank you for contacting us about your concerns, Ramon. We understand that you have some concerns about your electricity consumption, and know that not understanding where the usage may be coming from can be stressful. For concerns of your usage, you can always review your electricity consumption via the smartmetertexas.com website, which will break down your usage in minute intervals. This way, you can review when you used the most electricity. If you have any other questions, please contact us at 1-888-963-9363 Published on May 05, 2025
What purpose do you serve if ya is closed on the weekend?!! Like y’all we work and can’t call during your ridiculous business hours. Allow the system to accept payments when your dumbbell of a system won’t allow us to login!!! Come on PP, this isn’t rocket scienCe Adapt and become more user friendly.
Response: Thank you for taking the time to reach out to us about this matter, Patricia. We understand how important it is for customers to get assistance when they need it, and can understand why you may be frustrated. Please keep in mind that, even if you are unable to log in, payments can be processed via our automated system. If you are having issues with making payments through our system, please make sure the account information you are providing is correct, as well as any card information such as the card number, expiration date, as well as the CVV and billing address associated with the card. If you cannot make payments with our automated system or through the My Account portal at paylesspower.com, we accept cash payments through MoneyGram services such as eligible MoneyGram locations or the MoneyGram website. You will need your account number and the MoneyGram receive code 14715. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday Published on May 05, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
