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Payless Power Reviews
Read reviews from Payless Power customers
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This is the worst service ever! I pay more than what I was paying month to month, there is not payment plans, they put a switch hold on my account so I couldnt get new service until like next year, they say their only taking a dollar a day but they are taking more than a dollar plus the light bill is extremely high no matter how I turn things off dont run my A/C this service is horrible. Then they dont open until 9am smh.
Response: Hi Keyyah, Thank you for taking the time to share your experience. I hear your concerns about higher-than-expected charges, the daily billing amount, the switch hold, and the difficulty managing your usage despite trying to reduce it. I also understand how frustrating it is when you need help and our hours don’t align with your schedule. Your feedback is important, and we want to make sure your account is reviewed carefully. Billing details, daily deductions, and switch holds can vary based on account status and usage, so a closer look at your specific situation will help clarify what’s happening and identify any options available to you. Our team can also walk through your recent usage and provide tips or tools to help you better control costs. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can review your account together and work toward a solution. Published on June 26, 2026
Rip off one min it says positive 30 then negative then positive what a rip off this company is zero stars wont recommend to anyone
Response: Hi Wedneaday, Thank you for sharing your experience. I understand your concern about seeing your balance move from positive to negative and back again—it can be confusing and feel inconsistent when it’s not clearly explained. Account balances can sometimes fluctuate based on timing factors such as pending transactions, processing delays, or adjustments that post at different times. What you’re seeing may relate to activity being authorized, then settling, or updates reflecting in stages rather than all at once. That said, your experience should be clear and easy to follow, and it’s important that you’re able to trust what you’re seeing. We’d like to take a closer look at your account so we can review exactly what happened and provide a clear breakdown of those changes. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) Our team can walk through your transaction history step by step and help ensure everything is accurate. Your feedback is valuable and helps us improve how we communicate account activity. Published on June 25, 2026
Seems like the Website stays down now that they switched systems. Go to create password and send the email link. Well, it never came. Been calling since Thursday, but some how there is 250 callers in front of me. No fix in site. No call backs.
Response: Hi Michael, Thank you for taking the time to share your experience. I hear how frustrating it’s been dealing with a website that’s not functioning as expected, not receiving the password reset email, and encountering long wait times when trying to get help. That’s not the experience we want for you, and I appreciate you calling this out. The issues you described—especially around system access and communication—are important, and we want to make sure they’re addressed properly. There can sometimes be delays with email delivery or increased call volumes during system transitions, but that doesn’t make it any easier when you’re trying to get something resolved. We’d like to take a closer look at your account and help you regain access as quickly as possible. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. When you call, let the representative know about the password reset issue and email not being received so they can assist you. If possible, try calling earlier in the day to help reduce wait times. Your feedback is valuable, and it helps us identify exactly where improvements are needed. Published on June 25, 2026
It was terrible to update credit card mailing address changes and each time applied to make payment, even adding new credit card caused card decline
Response: Hi Javed, Thank you for bringing this to our attention. It’s clear how challenging it can be when updating your credit card and mailing address doesn’t go smoothly, especially when payment attempts continue to be declined even after adding a new card. Your experience highlights how important it is for payment updates to be simple and reliable, and we want to make sure these processes work correctly for you. Issues like this can sometimes be tied to billing address mismatches, card authorization settings, or system validation errors, and reviewing the account in detail can help pinpoint the cause. To get this resolved as quickly as possible, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team will be able to walk through the update with you and ensure your payment method is set up successfully. We appreciate you sharing your feedback, Javed, and we’re here to help get everything working smoothly for you. Published on June 10, 2026
Website always has problems
Response: Hi Alex, Thank you for sharing your feedback. We hear your concern about the website consistently having issues—dealing with technical problems can make managing your account more difficult than it should be. Your experience is important, and comments like yours highlight where improvements are needed. We’re continuously working to enhance the website’s performance and reliability so it provides a smoother, more dependable experience. In the meantime, if you run into issues, our team can assist you directly and ensure your account needs are handled without interruption. You can reach us at (866) 963-9353 for support. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ We appreciate your feedback and the opportunity to improve your experience. Published on June 03, 2026
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Thank you for your review Isabel. It’s clear how frustrating it is to be without power in 90-degree heat after making daily attempts to pay online and by phone, especially when your account didn’t show a negative balance. We understand how concerning that experience is, and your feedback about the new payment system is important. Our team would like to look into your account and payment attempts right away to determine what happened and help restore your service as quickly as possible. Please contact us directly at (866) 963-9353 or reach us anytime, including after hours, through our contact page: https://paylesspower.com/contact-us/. We’re here to help get this resolved for you. Published on June 03, 2026
It’s like I have to load money everyday the lights is going to fast
Response: Hi Nigel, Thank you for sharing your experience. It sounds like you’re needing to add money very frequently, and that can feel overwhelming when you’re trying to keep your electricity running smoothly. We recognize how important it is for your balance to last as expected, and your feedback highlights concerns about how quickly usage is adding up. With prepaid electricity, daily costs can fluctuate due to factors like temperature changes, appliance usage, or home efficiency—but we understand that doesn’t make it any easier when it feels like it’s going too fast. We’d like to work with you to review your account and pinpoint what’s driving the higher daily usage. Our team can look at your recent consumption, identify patterns or spikes, and offer practical tips to help you better manage your balance and extend your usage. Please connect with us so we can assist you further: 👉 https://paylesspower.com/contact-us/ If you need help after hours, that same page provides ways to reach support, or you can call us at (866) 963-9353. We appreciate you bringing this to our attention and look forward to helping you find a solution that works better for you. Published on June 03, 2026
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Hi Isabel, Thank you for reaching out and sharing what happened. I understand that your power was disconnected even after you made daily attempts to pay both online and by phone, and your account did not appear to have a negative balance. Being without power in 90-degree heat while waiting for restoration is a serious concern. Access to reliable electricity is essential, especially in extreme temperatures, and having payment difficulties affect your service can be incredibly stressful. We’d like to review your account details to determine what may have happened—such as payment processing delays or system posting issues—and work quickly to restore your service if it hasn’t already been addressed. Our team is ready to look into this and provide a resolution. Please contact us directly at (866) 963-9353 so we can assist you as soon as possible. For additional contact options, including after-hours support, you can also visit: 👉 https://paylesspower.com/contact-us/ We appreciate the opportunity to make this right and improve your experience moving forward. Sincerely, Payless Power Customer Care Team Published on May 28, 2026
Gave me the run around…left nearly a day with no answers as to why my electricity was not activated kept saying priority status blah blah but nothing was a priority unless it’s in working business hours don’t think if you need to talk to a person to actually help you will get a lovely email saying SORRY we will look into it
New system is trash do better Thank you
Response: Hi Kyisha, Thank you for sharing your feedback. I hear your frustration with the new system and your call for improvement, and it’s clear the experience didn’t meet your expectations. Feedback like yours is important because it highlights where things may not be working as intended and where we need to focus on doing better. We want to make sure your experience is smoother and more reliable moving forward. To help address any specific issues you’re encountering and get things back on track, we encourage you to connect with our team so we can look into your situation directly and provide support. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) We appreciate you taking the time to speak up, Kyisha. Published on May 27, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
