Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
I have been unable to log into my online account for 5 months…. It doesn’t accept my password. Every time I log on, forget worried, change the password. It says accepted. Then try to log in with the new pe and it says incorrect information. For 5 months!!!! I’m sick and tired of changing it and waiting 15 minutes to try again and still can’t log in. I can’t make payments on the phone with me cards because customer service closes before I can get off work. Can someone please rest my password so I can long online to pay… This is utterly ridiculous
Response: Hi Dorian, Thank you for sharing the details of your experience. It sounds incredibly frustrating to go through multiple password resets and still be unable to access your account, especially when you’re trying to make timely payments after work hours. I appreciate you explaining what’s been happening so clearly. To get this resolved, the quickest way to restore your online access is to have our Customer Care Team reset your credentials directly. You can reach them at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. They’ll ensure your account is fully accessible. In the meantime, you don’t have to wait to make payments. Here are a few options available right now: Automated phone system: Available 24/7 for card payments. MoneyGram locations: Use receive code 14715 for cash payments. Live representative: Monday–Friday, 9:00 AM to 5:00 PM. Your persistence in trying to resolve this shows how important it is to you to stay on top of your account, and we want to make that as easy as possible. Published on December 17, 2025
This company sucks if you pay your bill on Saturday you will not be reconnected in they take your money like your lights or on it’s ridiculous especially if you have grandchildren for little kids in the winter……. I give them no Rate no Rate
Response: Hi Bridget, Thank you for sharing your concerns. I understand how important it is to have power restored quickly, especially when caring for grandchildren during colder weather. When a payment is made on Saturday, we immediately send the reconnection order to the Transmission and Distribution Service Provider (TDSP). From that point, the TDSP handles the physical reconnection, which typically happens within about two hours unless a technician needs to check the meter. To make sure everything moves smoothly, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours (Monday–Friday, 9:00 AM–5:00 PM). If you need assistance outside those hours, you can email us at https://paylesspower.com/contact-us/ during these times: Monday–Friday: 5:00 PM–9:00 PM Saturday: 9:00 AM–5:00 PM Sunday: 11:00 AM–8:00 PM We’re here to help ensure your service is restored as quickly as possible. Published on December 16, 2025
I just signed up for Payless power a week ago my bill is already $50 which means that it’s gonna be $200 a month. I’m paying over $.18 per kilowatt hour when the average of my area is $.13 per kilo hour. This is making me rethink to go with a different energy company instead.
Response: Hi Derek, Thank you for sharing your concerns about your recent experience. I understand how seeing a higher-than-expected bill can make you question whether you’re getting the best value. It’s important to know that your rate is based on the actual kilowatt usage, and usage patterns can vary significantly from home to home. To help you get a clearer picture, you can compare our rates with other providers at powertochoose.org. For tracking and managing your energy consumption, registering for a free account at smartmetertexas.com is a great option—it breaks down your usage and provides tips to reduce costs. If you’d like to review your current plan or discuss ways to manage your bill, our Customer Care Team is available at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure you have the tools and information you need to feel confident about your energy choices. Published on December 16, 2025
Paying 75$ a week is absolutely ridiculous
Response: Hi Jessica, Thank you for sharing your thoughts with us. We understand that managing weekly costs can feel challenging, and it’s important to have clarity on what drives those charges. Your bill is based on the kilowatt-hours (kWh) used, so the more electricity consumed, the higher the total will be. To help you take control of your usage, you can visit SmartMeterTexas.com and register for a free account. This tool provides a detailed breakdown of your daily and hourly usage, making it easier to identify patterns and reduce costs. If you’d like personalized assistance, our Customer Care Team is available at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help you explore options to lower your bill and make the process as simple as possible. Published on December 16, 2025
The absolute worst company I have ever used in 30 years! My electricity went from being $175 a month to over $1500!!!!!!! I’m in a two bedroom apartment with a small child. There is NO WAY IN THE WORLD that my bill should be that high. It does not make sense ATL ALL. I have reached out soooooo many times for help but I have received absolutely nothing. They are scammers and prey on those impoverished. 0 STARS!!!!!
Response: Hi Hayisha, Thank you for sharing your concerns with us. I understand how frustrating it must feel to see such a significant increase in your electricity bill, especially when managing a household with a small child. That situation would raise questions for anyone. We’ve reviewed your account and found that total payments in November were $150.00, and so far in December, $175.00 has been paid. You can track your usage by visiting SmartMeterTexas.com and registering for a free account. To make sure we address the billing details accurately and explore what might be causing this difference, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours (Monday through Friday, 9:00 AM to 5:00 PM). Our team can walk through your account step by step and help identify the best solution for your situation. We’re here to assist you in getting clarity and resolving this matter. Published on December 16, 2025
If I could give negative stars I would. This is literally a scenario where you can’t seem to ever leave. I was on the prepaid plan. My contract ended so I am on a month-to-month so I am not on a plan. I am not on my contract. However they make it near impossible for you to switch providers. They shut my power off yesterday. I paid my balance at 11:56 p.m. I’ve received a text stating that my power would be restored within 2 hours. It is now been almost 7 hours and still nothing. I get it. It’s after hours. However, when your text states that it’ll take up too 2 hours not more but up to 2 hours. That is misleading. I have all of my stuff now that I have to throw away I get it. Yes my bill was you know late whoop the freaking do this is absolutely ridiculous. I can’t switch providers because y’all keep putting something on my account to where I have to pay you what I owe before I can switch. However, you do this on a daily to wear. My bill does not reflect for the day that I’m on. It reflects for 2 days prior so I’m technically still behind. I promise you as soon as I can and as soon as I get my paycheck I will be canceling my services. Also your $30 reconnect fee how you make us pay for it is ridiculous and again makes it to where you can’t ever freaking leave because your little stop service. Whatever the heck you want to call, it means that we cannot switch providers until it’s paid off. Instead of doing the $30 up front, you take it out and $3 installments. Guess what those installments mean. That means that the stop service whatever you put on the account will not get lifted until that’s paid. However, when you were living paycheck to paycheck, you make it near impossible to get off of it. Once I am able to pay my balance and close my account permanently, I will never recommend this company ever
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how frustrating it must feel to deal with unexpected delays and the challenges you’ve described. You’ve raised important points about reconnection timelines, billing cycles, and the switch hold process, and I appreciate you taking the time to explain them in detail. To clarify, the reconnection timeframe depends on the Transmission and Distribution Service Provider (TDSP), and while most reconnections occur within two hours, workload and timing can sometimes extend that period. Regarding the billing cycle, usage reflects two days behind because TDSP invoices are sent overnight and processed the following morning. Since the billing cycle runs every morning, the charges will not be added to your bill until the following day causing us to bill 2 days arrears. For the switch hold, this is tied to the Deferred Payment Plan agreement, which ensures balances are cleared before switching providers. However, you can pay off the remaining balance early by contacting our Customer Care Team at 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM). The $30 reconnection fee is broken into $3 daily installments to reduce the immediate impact on your account. The reconnection fee installments do not result in a switch hold. A specialist will be reaching out shortly to review your account and discuss options that best fit your situation. Thank you again for sharing your concerns, Kimberly. We’re committed to helping you find the most practical solution. Published on December 04, 2025
If I could give a zero I would. Prepaid power is ******* ******** and so are all of you 🙂
Response: Hi Bailey, Thank you for sharing your thoughts with us. We understand that prepaid power can feel frustrating when it doesn’t meet expectations, and we appreciate you taking the time to let us know. Your feedback is important because it helps us identify where the experience may not be working as intended. We weren’t able to locate your account based on the information provided, so the best next step is to connect with our Customer Care Team at 1-888-963-9363. They’ll review your account details and work with you to find a solution that fits your needs. We’re here to help make this process easier for you, and reaching out will ensure we can address your specific situation quickly. Published on November 26, 2025
Please be aware! I signed up for the first time and they applied a previous charge to my account based on my name and DOB. They have no other information that aligns with my personal information that I’m responsible. After speaking with a rep and supervisor you can hear other representatives laughing about the situation. I am reporting them to the BBB for falsely accusing me and reporting misleading information on my account. I am also disputing the payment I made. They are a joke and customer service is unprofessional.
Response: Hi Stephanie, Thank you for sharing your experience with us. I understand how concerning it can feel when a charge appears that you believe isn’t connected to your current account. After reviewing your situation, we found multiple points of association between your current account and a previous one, which is why the balance was transferred. To ensure this is handled correctly, we’ve arranged for a specialist to reach out to you shortly to review the details and confirm next steps. Our goal is to make sure your account reflects accurate information and that any questions you have are fully addressed. Published on November 25, 2025
I’m new in this new service and I hope result successful
Response: Hi Victoria, Thank you for sharing your thoughts with us! It’s great to hear that you’re starting this new service and looking forward to a successful experience. We understand how important it is to feel confident when trying something new, and we appreciate you trusting us to be part of that journey. To help ensure everything goes smoothly, we’ll continue providing clear updates and support along the way. If you have any questions or need guidance at any point, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re here to make this experience as successful as possible for you. Published on November 24, 2025
Literally made payment 7hrs ago and still my services haven’t been restored. The reason for this particular review is to highlight, they send out false emails saying it will be reconnected with in 2 hrs and no reconnection. They don’t even have a line to where you can communicate with someone about their error. You literally have to wait til the open the next day. I nor my kids have eaten since I’ve gotten off work last night. I haven’t slept waiting for the lights to come back on. And here I am trying to contact someone since 3am. Emails don’t work, called on or and they said PAYLESS HASNT SENT A RECONNECTION ORDER. Why be quick to require payment but not quick to provide the service paid for. 0/5 stars…. I only choose 1 star because I had to choose someone
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how important it is to have your service restored promptly, especially when it impacts your household. From what you’ve described, the delay and lack of communication have caused significant frustration, and I appreciate you bringing this to our attention. To resolve this, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We also provide after-hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. They can confirm the status of your reconnection order and ensure everything is processed correctly. Your feedback helps us identify areas where we need to improve, and we’re committed to making this right for you. Published on November 14, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
