Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Don’t kno yet
Response: Harvey, we appreciate your input. Please contact us at 1-888-963-9363 during standard business hours if you have any questions or concerns. Thank you for choosing Payless Power. Published on June 04, 2025
Are my lights gonna be off in the morning? I’ve paid my bill. I’ve sent a copy of my receipt I went to Kayla‘s. They didn’t refund my money. I don’t need my lights to be off. I have children. No one is telling us anything. I was told to call when y’all are open, but by then my lights will be off. Can someone please call me first thing in the morning?
Response: Thank you for your review Ms. Erin. After carefully reviewing your account, I was able to verify that your services were not disconnected and your payment has successfully posted to your account. If you're needing additional assistance, please reach out to our customer care department at 1-888-963-9363. We thank you for being a Payless Power customer. Published on May 30, 2025
Why tf is this **** so high. I’m Bout to go back to direct energy. Cause yall full of ****
Response: Payless Power appreciates you for taking the time to leave us your feedback on this matter, Qymeka. Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more use the more they will be charged. You can always see this amount via the daily messaging we send for your billing. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on May 30, 2025
I’ve had a very frustrating experience with Payless Power, and I feel compelled to warn others. Their policies are extremely tricky—like a spider web. Once you enter into their contract, getting out feels like an endless, painful cycle. I initially signed up for a 3-month prepaid plan. But soon after, I was pushed into a 1-year contract with significantly higher rates. Now that I’m moving to another apartment within the same community, I expected a simple account transfer. Unfortunately, Payless Power refuses to transfer my existing contract, despite me completing 9 months already To make matters worse, they won’t even offer the 6-month plan that is available to new customers. According to their customer service, this plan is not for “existing” customers like me—only new customers qualify. So let me get this straight: if I want to transfer my account, I’m treated as a new customer and forced to open a new account. But when I ask for the new customer plan, I’m told I’m not eligible because I’m an existing customer? That’s completely illogical and unfair. These manipulative and one-sided policies show just how little they care about customer retention or fairness. I feel trapped in a high-rate contract with no reasonable way out. Verdict: Be very cautious before signing up. What looks simple at first may become a costly and frustrating commitment. Their policies are not customer-friendly and lack transparency.
Response: Mr. Tahir, thank you for reaching out and expressing your concerns. Payless Power knows that understanding your plan is very important. New customers are able to start their services through the Power to Choose website. The rates offered there, are introductory rates for our new enrolling customers, where they will have the option of selecting the plan of their choice. When the expiration date is near, customers, will then be offered the option to renew their plan with the rates we have available. Customers also have the choice not to renew plan. All of the details are contained in the renewal notice that we send out in advance of the contract expiration date. We understand that you have had this contract for 9 months, and you are stating that you will be moving to a new apartment. Because you are moving, the contract is ending, and you can avoid the early termination fee by a.) starting services with Payless Power at the new address or b.) you are able to email copy of your new lease, if you wish to start services with a different provider. Please know that you are not trapped. We would love to speak to you to go clarify any misunderstandings that you may be experiencing. Additionally, I would like to advise that you are eligible for a 6-month plan at the new address, but not a PTC plan. Please reach out to our customer care department, at 1-888-963-9363, we are ready to assist you with any questions or concerns. Published on May 30, 2025
The lights runs out to fast and I don’t understand
Response: Jamarcus, we appreciate your review. We send daily updates via daily messages letting you know your account balance and how many kilowatts were used. You can also view a breakdown of your usage at smartmetertexas.com. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 29, 2025
Worst company I’ve ever been with so far
Response: Darreon, thank you for sharing your concerns. We would like to learn more about your experiences. Please reach out to us at 1-888-963-9363 to discuss further. We are happy to assist you. Published on May 29, 2025
Absolutely obscene rates. I’ve never paid so much. Tried to pay my bill today, got an error for “post account, termination scheduled”. I have a positive balance, this should not be. Before I went to bed I tried to pay again, and it went through. Too much stress for a high price to be threatened for no reason when it’s summer heat bearing down. Obscene rates, bad online service, faulty payment system, just a horrible experience. Never again.
Response: Thank you, Mark, for taking the time to reach out to us. We at Payless Power understand how important it is to make sure payments are being posted to your account as well as keeping track of usage. Any issues you may have experienced have been resolved within our payment system. Keep in mind, we charge customers based on the amount of electricity they consume. You can view the number of kilowatts used via the daily messaging we send for your billing. You can also get a breakdown of your usage at smartmetertexas.com. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 29, 2025
I feel like Payless power could do better to protect there customers and our community by not turning of electrical service residential on or during heat waves or during winter months especially during snow or temperatures below 42 degrees. And thoughts on that? And how is this legal what if an elder or child were have died during there negligence.
Response: Jen, thank you for sharing your concerns with us. Payless Power does adhere to all state mandated weather advisories. The state of Texas determines on a county wide basis which accounts should be protected against disconnection due to weather conditions. The State will only allow a local electric utility to complete a disconnection as long as there is not a weather moratorium effective in that county. Please feel free to contact us during standard business hours at 1-888-963-9363 with any questions. Our agents are happy to address any concerns you may have. Published on May 29, 2025
Horrible company! I was out of town for 3 days and SOMEHOW WAS CHARGED 15$ a day for the electricity I used WTF ?? Everything was off even my ac. It’s a scam
Response: Thank you, Carolina, for taking the time to leave your feedback and your rating! Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more they use the more they will be charged. We process our billing two days arrears. You can always see this amount via the daily messaging we send for your billing. You also have the option to visit My Portal at paylesspower.com to see more detailed information on usage, charges and current balance. You may also visit smartmetertexas.com to confirm usage as well. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 27, 2025
DONT LIKE IT AT ALL 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Response: Jorge, we value your input and are here to address your concerns. A supervisor will be reaching out to you for more details in regards to your account. If there is anything we can assist you with please reach out to us at 1-888-963-9363. Published on May 22, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
