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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
My home is currently being repaired feom fire damage in Nov 2017 and Im still being charged daily although no power is being used and the main power breaker is disconnected.
Response: We are so sorry to hear that your home has been damaged. WE do see your usage has stopped and we are going to credit you back for days with no usage. We would also like to speak to you immediately about your options. Published on May 07, 2018
Price is way to high
Response: Thank you, for your feedback it's very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on May 03, 2018
Not the best light company but it’s okay
Response: Kimetria- Thank you for your feedback it's greatly appreciated. Please let us know how we can improve to better your experience. Published on May 02, 2018
Not the best light company but it’s okay
Response: Thank you so much for taking the time on providing this review, please let us know how we can improve. Published on April 30, 2018
Just signed up so I am unable to give a review on services. The sign up process was easy. Still to come is to see timely connection and if I accurately understand the terms of agreement, etc.
Response: We appreciate your honest feedback Beverly!! We are happy you chose Payless Power as your electrical provider and if you have any questions feel free to call our customer service at 888-963-9363 or visit our website paylesspower.com will also show you how our company works!! Published on April 18, 2018
Would not recommend if using service for a low-usage situation. Got service for my storage unit. Didn’t use any energy in 30 days but was charged $25+. Will be changing service ASAP.
Response: Tricia- We do apologize for the negative experience you had using our service. Even if no usage is being reported, you are only being billed daily fees & taxes which could range from $0.75-$0.90 for being on Payless Power platform. Please reach out to our customer care dept. if you have any other questions or concerns at 888-963-9363. Published on April 16, 2018
Yall are scam artists.
Response: Kelly, Thank you for your feedback. We are sorry you had a negative experience with our service. We will be happy to go over this issue with you to independently. Published on April 16, 2018
Charge to much daily
Response: Thank you Saul for your feedback. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 16, 2018
They are money snatchers. Don’t go with them. As required i have to active for 30 days in order to receive promotional credit and i did stay active for more than 30 days and receive credit but when I disconnect their service. They arseholes charge me with reversal promotional credit. So they took back my credit. Please don’t go with them. They don’t deserve 1 start as well.
Response: Thank you for your feedback you are are very important to us. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on April 16, 2018
Rates are extremely high
Response: Thank you, for your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on April 13, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
