Payless Power Reviews
Read reviews from Payless Power customers
Even thoe i get charge 3 dollar one day and then another i get charged 10 with all the same devices in my house
Response: Hi Anna, thank you for sharing what you’ve noticed about your recent charges. I understand how confusing it can be when the amounts change even though you’re using the same devices, and it makes sense that you’d want clarity about what’s causing those differences. Your comment highlights that something in your daily usage or billing pattern may not be matching your expectations. I want to make sure you get a clear breakdown of what’s driving those $3 and $10 charges, so I’m sending this to the team that can review your account in detail and reach out with an explanation tailored to your plan. We’ll work with you to make sure everything makes sense moving forward. Published on February 02, 2026
No stars they suck if I was you I would not I repeat I would not do business with them they are a rip off straight up payless power excessively charges you for no reason then read you some rebuttal that doesn’t help for your sake choose a different company even if it means you have to pay a big deposit cause **** payless power
Response: Hi Alisha, Thank you for taking the time to share your experience. I hear how strongly you feel about the charges on your account, and it’s clear that the situation has been frustrating for you. Your feedback matters because it helps us understand where things haven’t aligned with your expectations. After reviewing your account history, both PUCT and Oncor have confirmed that no overcharging occurred. I understand that this may not match how the charges felt on your end, and I want to make sure you have the clearest possible explanation of how your usage and billing were calculated. If you’re open to it, our Customer Care Team can walk through the details with you step‑by‑step to ensure everything makes sense and to address any remaining concerns directly. You can reach us at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM. We’re committed to helping you get the information you need. Published on January 19, 2026
It is very difficult to disconnect service, I would not suggest this company
Response: Hi Brooke, Thank you for taking the time to share your experience. I hear your concern about how challenging it felt to disconnect your service, and I understand how important it is for that process to be clear and straightforward. Your feedback highlights an area where we can continue improving, and I appreciate you bringing it to our attention. To help make things easier going forward, service disconnection can be completed directly through the MyAccount Portal by selecting “End Service.” If you ever prefer to speak with someone instead, our Customer Care Team is also available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, to assist with scheduling a disconnection. Published on January 19, 2026
.very recommended
Response: Hi Juliana, Thank you so much for taking the time to share your experience. It’s great to hear that you found our service “very recommended”—feedback like yours helps us understand what’s working well for our customers. We truly value your support. Published on January 19, 2026
I work nights. They sent a text notice at 8 am that my account balance ran out and I needed to add money by 12pm or they’d shut it off and I’d have to pay $30 to get reconnected. I wake up at 12:20pm add money to the account but it’s too late 20 minutes later my power is cut out and when I call they say i still have to pay the $30 to get power reconnected A 4 hour window is crazy and not being able to help in that situation, plus the electricity rate being one of the most expensive out in Texas I would only recommend this company if you literally can’t get in contact with any other company as soon as my payment plan is done with Payless I will be switching.
Response: Hi Brian, Thank you for sharing your experience with us. I understand how challenging it can be to manage account notifications when working night shifts, and I appreciate you taking the time to explain what happened. The disconnection process is automated once an account remains negative past 12:00 PM, which is why the service was interrupted even after your payment at 12:20 PM. While the reconnection fee is standard after a disconnection order is processed, there are options to help avoid this situation in the future. For example, you can request an extension before the cutoff time when eligible, or set up alerts and payments in advance to keep your account positive. We also strive to offer competitive rates, and you can compare them with other providers at powertochoose.org. If you’d like, I can walk you through setting up reminders or discuss extension eligibility so this doesn’t happen again. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM, and we’ll be happy to assist. Published on January 07, 2026
Its horrible especially because it’s closed over the weekend and I need to speak with someone about my bill and it’s not going through the phone keep hanging up now I’m fixing to be without lights until they open up Monday Morning OMGGG
Response: Hi Destoni, I hear your concern about needing to speak with someone regarding your bill and the frustration with the phone disconnecting. It’s important to make sure your service isn’t interrupted, and I appreciate you sharing what’s happening. To help resolve this, you can reach a live representative by calling 1-888-963-9363 during business hours, which are Monday through Friday, 9:00 AM to 5:00 PM. If you need assistance outside those hours, we also provide email support at https://paylesspower.com/contact-us/ during these times: Monday–Friday: 5:00 PM to 9:00 PM Saturday: 9:00 AM to 5:00 PM Sunday: 11:00 AM to 8:00 PM This way, you’ll have options to get help before Monday. Published on January 05, 2026
I have been unable to log into my online account for 5 months…. It doesn’t accept my password. Every time I log on, forget worried, change the password. It says accepted. Then try to log in with the new pe and it says incorrect information. For 5 months!!!! I’m sick and tired of changing it and waiting 15 minutes to try again and still can’t log in. I can’t make payments on the phone with me cards because customer service closes before I can get off work. Can someone please rest my password so I can long online to pay… This is utterly ridiculous
Response: Hi Dorian, Thank you for sharing the details of your experience. It sounds incredibly frustrating to go through multiple password resets and still be unable to access your account, especially when you’re trying to make timely payments after work hours. I appreciate you explaining what’s been happening so clearly. To get this resolved, the quickest way to restore your online access is to have our Customer Care Team reset your credentials directly. You can reach them at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. They’ll ensure your account is fully accessible. In the meantime, you don’t have to wait to make payments. Here are a few options available right now: Automated phone system: Available 24/7 for card payments. MoneyGram locations: Use receive code 14715 for cash payments. Live representative: Monday–Friday, 9:00 AM to 5:00 PM. Your persistence in trying to resolve this shows how important it is to you to stay on top of your account, and we want to make that as easy as possible. Published on December 17, 2025
This company sucks if you pay your bill on Saturday you will not be reconnected in they take your money like your lights or on it’s ridiculous especially if you have grandchildren for little kids in the winter……. I give them no Rate no Rate
Response: Hi Bridget, Thank you for sharing your concerns. I understand how important it is to have power restored quickly, especially when caring for grandchildren during colder weather. When a payment is made on Saturday, we immediately send the reconnection order to the Transmission and Distribution Service Provider (TDSP). From that point, the TDSP handles the physical reconnection, which typically happens within about two hours unless a technician needs to check the meter. To make sure everything moves smoothly, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours (Monday–Friday, 9:00 AM–5:00 PM). If you need assistance outside those hours, you can email us at https://paylesspower.com/contact-us/ during these times: Monday–Friday: 5:00 PM–9:00 PM Saturday: 9:00 AM–5:00 PM Sunday: 11:00 AM–8:00 PM We’re here to help ensure your service is restored as quickly as possible. Published on December 16, 2025
I just signed up for Payless power a week ago my bill is already $50 which means that it’s gonna be $200 a month. I’m paying over $.18 per kilowatt hour when the average of my area is $.13 per kilo hour. This is making me rethink to go with a different energy company instead.
Response: Hi Derek, Thank you for sharing your concerns about your recent experience. I understand how seeing a higher-than-expected bill can make you question whether you’re getting the best value. It’s important to know that your rate is based on the actual kilowatt usage, and usage patterns can vary significantly from home to home. To help you get a clearer picture, you can compare our rates with other providers at powertochoose.org. For tracking and managing your energy consumption, registering for a free account at smartmetertexas.com is a great option—it breaks down your usage and provides tips to reduce costs. If you’d like to review your current plan or discuss ways to manage your bill, our Customer Care Team is available at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure you have the tools and information you need to feel confident about your energy choices. Published on December 16, 2025
Paying 75$ a week is absolutely ridiculous
Response: Hi Jessica, Thank you for sharing your thoughts with us. We understand that managing weekly costs can feel challenging, and it’s important to have clarity on what drives those charges. Your bill is based on the kilowatt-hours (kWh) used, so the more electricity consumed, the higher the total will be. To help you take control of your usage, you can visit SmartMeterTexas.com and register for a free account. This tool provides a detailed breakdown of your daily and hourly usage, making it easier to identify patterns and reduce costs. If you’d like personalized assistance, our Customer Care Team is available at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help you explore options to lower your bill and make the process as simple as possible. Published on December 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
