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Payless Power Reviews
Read reviews from Payless Power customers
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Estamos en verano en los 90 grados y no les importa que tengas niños en casa te la cortan aún les pidas un día para no cortarla y nada no te dan un día NO RECOMIENDO
Response: Gracias por sus comentarios. Entendemos lo estresante que puede ser administrar el servicio de electricidad durante el verano, especialmente cuando hay niños en casa. Como proveedor de electricidad prepago, el servicio depende de mantener un saldo positivo en la cuenta. Ofrecemos varias opciones de asistencia interna para ayudar a nuestros clientes a evitar interrupciones del servicio. Al revisar su situación, observamos que se aplicó una protección de cuenta de 2 días el 29/07/2026, pero no se realizó el pago mínimo requerido. El pago mínimo necesario al día de hoy es de $52.19. También se aplicó previamente un Plan de Pago Diferido (Deferred Payment Plan) en su cuenta; sin embargo, todavía existe un saldo pendiente de $725.73 bajo ese acuerdo. Debido a que los planes de prepago cuentan con opciones limitadas de asistencia interna, las protecciones y arreglos de pago disponibles en la cuenta han sido utilizados en este momento. Con gusto podemos explicarle cómo funcionan estas opciones, revisar su cuenta en detalle y analizar cualquier alternativa disponible. Por favor, llámenos al 888-963-9363 y uno de nuestros representantes de Atención al Cliente estará encantado de ayudarle. Published on July 31, 2026
No recomiendo Te cobran muchas penalizaciones Sus operadarar no te ayudan en nada NO RECOMIENDO
Response: Hola Joel, Gracias por compartir tu experiencia. Entendemos que te preocupan las penalizaciones que se te cobraron y que sentiste que no recibiste la ayuda que necesitabas por parte de nuestros representantes. Valoramos que nos hagas saber estos comentarios, ya que nos ayudan a identificar áreas de mejora. Nuestro objetivo es brindar información clara y apoyo útil en cada interacción. Nos gustaría tener la oportunidad de revisar tu situación con más detalle y aclarar cualquier cargo o inquietud que tengas. Te invitamos a comunicarte con nuestro equipo de atención al cliente para que podamos analizar tu caso y buscar una solución. Gracias por tus comentarios, Joel. Published on July 23, 2026
It seems as if they can’t process a refund accurately or in a timely fashion. How disappointing.
Response: Hi L, thank you for sharing your feedback. We understand your concerns regarding the refund process and recognize the importance of receiving accurate and timely account resolutions. We appreciate you bringing this matter to our attention and would like the opportunity to review your experience and assist further. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into this for you. Published on July 21, 2026
No está bien q estén cobrando 5 dólares extra aparte de q están cobrando caro no es justo
Response: Hola Alma, Gracias por tu calificación de 1 estrella y por compartir tu opinión. Entendemos tu preocupación sobre el cargo adicional de $5 y el impacto que tiene en el costo total de tu servicio. Agradecemos que te hayas tomado el tiempo para hacernos saber cómo te afecta este cargo. Los comentarios de nuestros clientes nos ayudan a entender mejor sus necesidades y experiencias. Si tienes preguntas sobre los cargos o las opciones de pago disponibles, te invitamos a comunicarte con nuestro equipo de Atención al Cliente para revisar tu cuenta y brindarte más información. Gracias por tus comentarios, Alma. Valoramos tu opinión. Published on July 21, 2026
I made an account around 2pm and payed before 6pm its is currently 9:18 and my light is still not connected I have 2 little girls that will now have to sleep in the dark and on top of that it is super hot down here in south texas I do not recommend yall to get light with this company
Response: Hi Mauro, Thank you for your 1-star rating and for sharing your experience. We understand how concerning it can be when you're expecting your service to be connected and it has not happened as quickly as anticipated, especially with two young children at home and the heat in South Texas. We appreciate you bringing this situation to our attention. Reliable service is important, and we recognize the impact that delays can have on our customers and their families. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM, so we can review your account, check the status of your service order, and provide any available updates. Thank you for your feedback, Mauro. We value the opportunity to assist you. Published on July 21, 2026
Tired of the back and forth with agents . Not able to communicate effectively , barbra was very rude and she cut me off every time I was speaking. I will rate 0 star if I could. Why she have a strong attitude with me
Response: Thank you for sharing your feedback Mary. We understand how frustrating it can be when you don't feel heard or are unable to communicate your concerns effectively, and we appreciate you bringing this experience to our attention. We take comments about customer interactions seriously and value the opportunity to learn more about what occurred. Our goal is to provide respectful, professional service during every interaction, and we'd like the chance to review your concerns further and assist in any way we can. Please contact our Customer Care Team so we can look into this matter. For after-hours support and additional contact options, please visit https://paylesspower.com/contact-us/. Payless Power Customer Care Team ⚡💙 Published on July 16, 2026
Very predatory. I had a positive balance last night, then I wake up owing $40 dollars. This is ridiculous. Then they did this when offices are closed, I’ve never had an issue with this company until today.
Response: Hi Asia, Thank you for sharing your experience. We understand how alarming it can be to go from having a positive balance one evening to seeing a negative balance and an unexpected amount due the next day. Given that you've generally had a positive experience with our service, it's understandable that this sudden change would raise concerns. Account balances can change quickly when there is a significant increase in electricity usage, and we want to make sure you have a clear understanding of what occurred on your account. Our team would like the opportunity to review the account details and usage history to determine what may have contributed to the change and address any questions you may have. Asia, we appreciate you bringing this to our attention. Please contact our Customer Care team at your convenience, and we will also attempt to reach out to you directly to review your account and provide additional information. – The Payless Power Team Published on July 08, 2026
Every other day I’m paying $20-$40 now all of a sudden in a 24 hour period I’m to believe I used $130 worth of electricity. So much. For no surprises.
Response: Hi Suzann, Thank you for sharing your feedback. We understand how concerning it can be to see a sudden increase in electricity usage, especially when your typical payments have been much lower. A jump from your normal daily usage to a $130 charge within a 24-hour period would understandably raise questions about what caused the change. Electricity usage can sometimes increase significantly due to factors such as extreme temperatures, HVAC systems running longer than usual, or other high-energy appliances consuming more power than expected. Our team would like the opportunity to review your account details and usage history to help identify what may have contributed to the increase and provide greater clarity on the charges. Suzann, we appreciate you bringing this to our attention. We encourage you to contact our Customer Care team, and we will also make an effort to reach out to you directly so we can discuss your concerns and assist with a detailed account review. Published on July 08, 2026
thamks for setvice
Response: Hi Neal, Thank you for your 1-star rating and for taking the time to leave a review. We appreciate your feedback and are glad you shared your thoughts with us. Every customer experience matters, and your input helps us understand where we can continue improving. Our team remains committed to providing dependable service and a better experience for our customers. Thank you again for your review, and we hope to have the opportunity to serve you again in the future Published on July 07, 2026
They said they don’t turn your service off on weekends but they just turned mine off and they don’t have customer service on standby
Response: Hi Kanisha, Thank you for taking the time to share your feedback. We understand your concern regarding your service being disconnected over the weekend, especially when you were expecting different timing and were unable to reach a representative at that moment. Your experience is important to us, and we want the opportunity to review the details of your account and address any questions about your service status. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday from 9:00 AM to 5:00 PM, so we can look into this further and provide assistance. We appreciate you bringing this to our attention and look forward to helping resolve your concerns. Published on July 07, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
