Payless Power Reviews
Read reviews from Payless Power customers
Gave me the run around…left nearly a day with no answers as to why my electricity was not activated kept saying priority status blah blah but nothing was a priority unless it’s in working business hours don’t think if you need to talk to a person to actually help you will get a lovely email saying SORRY we will look into it
New system is trash do better Thank you
Response: Hi Kyisha, Thank you for sharing your feedback. I hear your frustration with the new system and your call for improvement, and it’s clear the experience didn’t meet your expectations. Feedback like yours is important because it highlights where things may not be working as intended and where we need to focus on doing better. We want to make sure your experience is smoother and more reliable moving forward. To help address any specific issues you’re encountering and get things back on track, we encourage you to connect with our team so we can look into your situation directly and provide support. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) We appreciate you taking the time to speak up, Kyisha. Published on May 27, 2026
Try to get with them again and they told me my service was activated and then later on they told me something critical is wrong with my service order, then I try calling them it goes straight to a bot waited for an hour and it kept saying agent were still dealing with people, then I reached out on email and then they told me I needed a city permit for my meter to be activated and they couldn’t do anything about it, my neighbors didn’t even need permit or inspections so what do I need it for.
Response: Hi Jvonerson, Thank you for sharing your experience in detail. It sounds like you received mixed information about your service—first being told it was activated, then that there was a critical issue—and had a difficult time getting through to a live representative while trying to sort it all out. I can see how confusing it is to then be told a city permit is required, especially when others nearby didn’t seem to need the same step. When it comes to service activation, permit requirements are typically determined by the city or utility provider based on factors like the meter’s history, property status, or prior service conditions. Even within the same neighborhood, those requirements can differ from one address to another, which is why your account may be flagged differently than your neighbors’. The most effective way to move forward is to have your specific service order reviewed so the exact reason for the permit requirement can be clarified and you can get clear guidance on what’s needed next to complete activation. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) Our goal is to help get this resolved so your service can be completed without further confusion, Jvonerson. Published on May 27, 2026
This is literally the worst light company have ever had , I started service with them and till am typing for almost 7 hours they haven’t giving me no light and o called it’s just bullshit I have to wait 6 hours again cos the first order was cancelled . It’s ridiculous of yah can’t do your job till now I still don’t have light I wait and if it doesn’t come up am canceling my plan
Response: Victor, I’m hearing how frustrating this has been—waiting hours for your service to come on, calling in, and then finding out the original order was canceled would test anyone’s patience. You expected your lights to be on, and that didn’t happen. What you’ve described isn’t the experience we want for you, especially when starting new service. Delays like this and unclear updates can make it feel like no one is taking ownership, and that’s not acceptable. Let’s get this resolved as quickly as possible. Our Customer Care Team can review your account, confirm what happened with the canceled order, and push through the activation or next steps right away. Please reach out to them at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so they can take a deeper look and get your service up and running. Your time matters, and we want to get you taken care of. Published on May 27, 2026
Nothing but issues since I started using Payless power 1st was my login information wouldn’t let me log in now I am being told my lights will be off by 8pm if I don’t make a payment when I go to make the payment there is a restriction on my account
Response: Thank you for sharing your experience Mr. Watson. We hear your concerns regarding access to your online account, the restriction that appeared when attempting to make a payment, and the urgency of the disconnection notice. We understand how frustrating it can be when account access issues and payment barriers happen at the same time, especially when service continuity is involved. Your time and effort to resolve this matter are important, and we recognize the impact these challenges can have. Account restrictions are usually tied to security verification, payment status, or system safeguards designed to protect the account. While those processes can feel abrupt, they are not meant to prevent customers from resolving their balance. Our goal is to get your account reviewed and determine the fastest path to restoring access and resolving the restriction. Our Customer Care team can walk through the account details, confirm payment options, and explain next steps to prevent service interruption. If this is occurring after normal business hours, you can find instructions on how to reach us and submit a request at https://paylesspower.com/contact-us/ so we can follow up as quickly as possible. We appreciate you bringing this to our attention and welcome the opportunity to make this right. Published on April 22, 2026
y’all are the worse light company ever and y’all lie so much..
Response: Dalila, thank you for sharing your concerns. We hear that you’re upset and take comments like this seriously. We understand that trust and clear communication are important when it comes to your electric service. We acknowledge your frustration and want the opportunity to better understand what led to this experience and address any specific issues or information that may not have been clear. Our goal is to provide accurate details about your service, billing, and usage, and to help resolve concerns directly rather than through confusion or unanswered questions. Speaking with you one‑on‑one allows us to review your account and provide clear explanations or next steps. Please contact our customer service team at 888‑963‑9363 so we can work with you to address your concerns and move toward a resolution. Published on April 20, 2026
Payless Power is robbing people blind. How am I using more kWh when I’m not at home versus when I am.
Response: Angela thank you for taking the time to share your concern. We understand how confusing and concerning it can be to see higher kWh usage when you’re not at home, and we appreciate you bringing this to our attention. Energy usage doesn’t always stop when a home is unoccupied. Items such as heating or cooling systems maintaining temperature, refrigerators, water heaters, internet equipment, and other always‑running devices can continue to use power throughout the day. Changes in outdoor temperatures can also cause systems to run more often than expected. We acknowledge your concern and want to make sure you have clear, accurate information about your account. Our team would be glad to review your meter data and usage history with you, explain what’s contributing to the readings, and answer any questions you may have. Please reach out to our customer care team directly at 888-963-9363 so we can work together on this. We’re here to help you better understand your energy use and explore ways to manage it moving forward. Published on April 20, 2026
I am done with this company. I am an educator so I get very busy and side tracked. While working the balance went negative and I paid ASAP. That was at 4pm. A reconnect order was sent out and it was never reconnected. Now, I am getting ready for work in the dark and my food is ruined. It’s been overnight and nothing. Also, they drain you… how are my lights out but I’m being charged currently. I would not recommend. It’s 7:30 am and I still have to wait until 9 to speak to someone. I liked them at first but I’m ending my service.
Response: Hi Joyce, thank you for sharing your experience. We understand how challenging this situation was, especially with your responsibilities as an educator and the need for dependable service early in the morning. Based on what you described, your payment was made promptly and a reconnect order was created, but service was not restored as expected. Being without power overnight, dealing with food loss, and having to prepare for work in the dark is a serious disruption. The concern about ongoing charges while the service was out is also something that clearly needs to be reviewed. Our next step is to make sure your service is restored and to review the reconnect order and billing activity to confirm everything is accurate. A customer care specialist can check the timing of the reconnection, address any applicable adjustments, and explain what occurred so this can be avoided in the future. Please reach out to us directly with your account details or contact customer care once our lines open. We want the opportunity to correct this and restore the level of service you previously appreciated. Published on April 07, 2026
I have been charged 30 dollars extra the past few months because I pay the bill at noon or a little after. I’m disabled and I’m not sure why this is going on. I cannot keep paying these huge amounts when I’m not even disconnected. I’ve sent messages to Payless power but no reply. Social security told me to turn Payless into the BBB. I have not because there are times Payless has given me a pass. Please contact me .
Response: Jayne, thank you for sharing what’s been happening with your account. I hear your concern about the extra charges you’ve noticed recently, especially with the challenges you’re managing, and I understand how important it is for your billing to make sense and stay predictable. Your message makes it clear that you’ve been trying to get answers, and your patience in continuing to reach out means a lot. The pattern you’re describing sounds like something we can look into in detail so we can pinpoint exactly why those additional charges are appearing and make sure you’re not paying more than necessary. Our team can review your account activity, payment timing, and any system-generated fees to help resolve this. When you’re able, please contact our Customer Care Team at 1-888-963-9363, Monday through Friday between 9:00 AM and 5:00 PM, so we can go over your account together and work toward the best possible solution. We’re ready to help you get this sorted out. Published on March 24, 2026
Worst experience either an energy company, i notified and tried to get helped since 5 days before of my payment that i was going to pay on a Monday. I was told to call on Monday in case my balance hit negative, and i mentioned that if is negative for Monday i was paying, because they weren’t accepting my card in that moment. No empanthy no humanity, just stealing the legal way 40% of my montlhy charge, when i did notify and asked for help and plans. This is unacceptable for a service company and is ridiculous the way this company does business. Stay away.
Response: Emilio, We understand your concern regarding the timing of your payment, the issues with your card, and the charges applied to your account despite reaching out in advance to discuss options. Situations involving billing and payment timing can be stressful, especially when you’re actively trying to communicate ahead of time and find a solution. We recognize that you contacted us before your due date to explain your circumstances and request assistance. Your feedback highlights how important clear communication and support are during these moments, and it gives us valuable insight into how this interaction was perceived. Our goal is always to work with customers within the available payment options and policies. We would welcome the opportunity to review your account, the payment attempts, and any available arrangements to ensure everything was handled correctly and to discuss next steps. Please contact us directly so we can take a closer look and provide clarity on your account. Published on March 17, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
