Payless Power Reviews
Read reviews from Payless Power customers
Worst electricity company ever I would never have even used them except for the fact they are prepaid company and you don’t have to have a deposit paid my bill still got disconnected and charged a reconnection fee I called to try to get them to waive the fee they said they won’t the customer service is absolutely terrible
Response: Hi Tommy, Thank you for sharing your experience. We understand how frustrating it can be to face a service interruption, especially when you're trying to stay on top of your account. We hear your concerns about the reconnection fee and the communication around your account balance. Our system is designed to send daily notifications to help customers monitor their usage and balance, and we strive to make that process as transparent as possible. While the $30 reconnection fee is standard and cannot be waived, we do break it into $3 daily installments to ease the impact. We’re committed to improving our service and your feedback helps us do that. If you have any questions about how to better manage your account or want to explore tools that can help avoid future disconnections, we’d be happy to walk you through them. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 10, 2025
I am not at all satisfied with my service. Please call me at 325-203-3805.
Response: Hi Mickey, Thank you for sharing your feedback. I understand how frustrating it can be when expectations aren’t met, especially when it comes to something as important as your service experience. Your concerns matter, and I want to make sure they’re addressed promptly and thoroughly. To move forward, I’ve flagged your review for immediate follow-up. A Customer Care Specialist will be reaching out to you directly at the number you provided to discuss your experience and work toward a resolution that feels right for you. We appreciate your time and the opportunity to improve. Published on September 02, 2025
It’s very expensive light company. The only reason I stay with you’ll because I don’t have time to look for other light company
Response: Hi Jennifer, Thank you for sharing your thoughts with us. We understand that managing household expenses—especially electricity—can be a challenge, and it’s important to feel confident in the value you're receiving. We hear your concern about pricing, and you're not alone in wanting to make sure you're getting the best rate. Our pricing is based on actual usage, and we strive to remain competitive in the market. If you're ever curious about how our rates compare, you can visit PowerToChoose.org, a helpful resource where you can explore and compare plans from various providers. We also know that time is valuable, and we appreciate that you've chosen to stay with us. If there's anything we can do to make your experience easier—whether it's helping you understand your bill, offering energy-saving tips, or reviewing your current plan—please don’t hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours. Published on August 25, 2025
When you sigh up not understanding the full contract you will be putting money in like Pac-Man i do not recommend using this prepay electric no longer than one pay period. You would have paid off debt and rent for the next 2 months with the equivalent of how much you pay this pre pay electric
Response: Hi Amy, Thank you for sharing your experience. We understand how important it is to feel confident and informed when choosing an electric service, and we appreciate you taking the time to let us know about your concerns. It sounds like the cost of maintaining a positive balance with a prepaid electric plan has felt overwhelming, especially when comparing it to other financial obligations. That’s a valid concern, and we want to help clarify how our service works so you can make the best decision for your needs. When signing up, we provide the Electricity Facts Label (EFL) both online and via email. This document outlines key details about rates, fees, and service terms to help customers understand what to expect. We also include the contract terms within the EFL to ensure transparency from the start. As a prepaid electric service, maintaining a positive account balance is required to keep your electricity active. While this model offers flexibility and control, we understand it may not be the right fit for everyone. For customers facing financial challenges, we do offer payment assistance options that can be repaid over time, which may help ease the burden. Please reach out to out Customer Care Team at 1-888-963-9363 during standard business hours with any questions about your account or the prepaid contract. Published on August 25, 2025
I got recommended this place and turned out to be a mistake. I was paying almost 300 a month for light,they charge 19c per kWh. I was going to switch my light and ask an order of disconnect on Wednesday,well they disconnected my light on a SATURDAY and when I was calling they would not answer. I got left over the weekend without light ,imagine all the food that got wasted and I had to throw away. NEVER again well I be getting this light, I still have $40 in my account and that went to the trash as well . Do not get this light they overcharge and $25 only last for a day or two if lucky
Response: Hi Viridiana, Thank you for sharing your experience. We understand how frustrating it must have been to be without electricity over the weekend, especially with the impact it had on your food and home. That’s a difficult situation, and we appreciate you taking the time to let us know. We hear your concerns about the timing of the disconnection and the cost of electricity. Our rates are usage-based, which means your bill reflects how much electricity you consume. For transparency and control, we encourage customers to compare available electricity plans at PowerToChoose.org, where you can find options that best suit your household’s needs. To better understand your billing and usage, you can register at SmartMeterTexas.com for a detailed breakdown of your electricity consumption. This can help clarify how your charges are calculated and identify patterns that may be affecting your monthly costs. If you ever need to reach us outside of business hours, we’re available via email at paylesspower.com/contact-us. We’re here to help and want to make sure you have the support you need. Thank you again for your feedback, Viridiana. We’re committed to improving and hope you find a solution that works best for you. Published on August 19, 2025
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We understand that pricing is an important factor when choosing a service, and it’s clear this has been a point of frustration for you. We hear your concerns about affordability and the impact on middle-class families. That’s why we strive to offer competitive pricing across our plans. We encourage customers to explore and compare options through PowerToChoose.org, a helpful resource for finding the best rates and plans available in your area. Your feedback is valuable, and we’re always working to ensure our offerings are transparent and fair. If you’d like help reviewing your current plan or exploring alternatives, we’re here to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 15, 2025
Prices too high
Response: Hi Evangelene, Thank you for sharing your thoughts with us. We understand that pricing is an important factor when choosing a provider, and it’s something many customers consider carefully. We strive to offer competitive rates that reflect the value and reliability of our service. If you're exploring options, a great resource is PowerToChoose.org, where you can compare plans from various providers and find one that best fits your needs. We appreciate your feedback—it helps us continue improving and serving our customers better. If you have any questions or need help reviewing your current plan, we’re here to assist! Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 14, 2025
worst services i’ve ever experienced. beyond expensive & they are unfair . they gave me a random persons bill on top of mine
Response: Hi Alana, Thank you for sharing your experience. We understand how frustrating it must be to receive a bill that doesn’t seem to belong to you, especially when you're already feeling the service hasn’t met your expectations. We hear your concern about the billing process and the charges you’ve described. It’s important to us that every account is handled fairly and transparently. When there are multiple points of association between accounts, it can sometimes trigger a review or reassignment of balances—but this should always be clearly communicated and based on verified information. To help resolve this, we’d like to take a closer look at your account and the billing details you received. If you’re open to it, please reach out to our Customer Care Team directly at 1-888-963-9363 during standard business hours with your account information so we can investigate and ensure everything is accurate and properly assigned. Published on August 12, 2025
Just starting service was a nightmare. They were content to let me and my family sit in the 110 degree heat all weekend instead of get up and get it done. I had to do all the leg work, that should’ve been my first clue as to how they treat customers. Fast forward 2 weeks, I’m basically robbed over the weekend, and because I’m a new customer, they will not help me at all to get my power back on after they cut it off yesterday. We’re under a heat advisory, and they don’t care that being robbed was traumatic enough, now we gotta sit with no air, can’t cook anything to feed my family, and clearly can’t get a room, because I was ROBBED. They are heartless and care nothing about their customers which ironically, are the only reason they have jobs to begin with. Yes, I’m a new customer, after this, I will not be an old customer. HEAT ADVISORY, KIDS AND DOGS AND NO FOOD. YOU PEOPLE ARE GEMs….. And now, they won’t send the verification code so I can post this……
Response: Hi Christina, Thank you for taking the time to share your experience. We hear your frustration and understand how deeply upsetting it must be to face multiple challenges—especially during a heat advisory and after such a traumatic event. It’s clear that the start of your service didn’t meet your expectations, and the recent disruption has added significant stress to an already difficult situation. We recognize how critical reliable service is, especially when your family’s comfort and safety are at stake. We want to help resolve this as quickly as possible. We will have a specialist reach out to you shortly. We’re committed to finding a solution that prioritizes your immediate needs. Thank you again for your feedback, Christina. It’s important to us, and we’re here to support you. Published on August 06, 2025
This company sucks! They left me in the dark and heat after i requested service same day and my previous company was set up to also turn off service that day. After sitting in heat for hours 8 called them and told them I made the payment they wanted and asked when would they turn on my service. They proceeded to tell me that I had requested another company for service but 8 did not. I was inquiring with several companies but decided to go with Payless because I used them before.. so now they said I won’t have service until tomorrow.. can’t get refund for 5-7 business days and got hung up on!
Response: Hi Tanya, Thank you for taking the time to share your experience. I understand how frustrating it must have been to be without power, especially after making a payment and expecting same-day service. Sitting in the heat for hours while trying to get clarity on your account is not something anyone should have to go through. It sounds like there was a miscommunication regarding your service request, and I can see how that added to the stress of the situation—especially when you were relying on Payless to be your provider. Being told your service wouldn’t start until the next day and then experiencing a dropped call only made things worse. We want to make this right. We will have a specialist reach out to you shortly to discuss this issue. We appreciate your patience and the opportunity to improve your experience. Published on August 05, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
