I am trying to reach y’all because y’all are changing me light and I have a power outage now since last night I been with out energy what the hell are y’all robbing me money or what is going on
Response: Thank you for reaching out to us about this concern, Edgar. Payless Power understands that these sorts of circumstances may be difficult. To assist you with this matter, we will have a supervisor reach out to you. Published on March 04, 2025
I paid mt bill at around 440 . Th8s evening you said 2hours for reconnect,there should be no reason no reason at for me and my family to be in the dark right NOW.NO DAME REASON????,,,,,,,,,,,
Response: Hello, Sonia. Thank you for taking the time to reach out to us about this matter. Payless Power understands that this can be a frustrating situation to be in, especially if there was a payment made to restore your electricity. The status on your account is active with a positive balance. Have you tried to reset your home's inside and outside breakers? Can you verify if your meter is showing the codes "CLS" or "OPN"? If you need further assistance on this matter, please contact us at 1-888-963-9363 Published on March 04, 2025
This company is bull, they make it hard to get ahold of , on the web or phone , I made a payment , received a txt of restore and nothing no electric can’t get anyone on the phone at all voice automated bull, over charge you , customer service is the last thing they are worried about …and if u had a emergency good luck trying to get someone to get on the phone ..company sucks worst people I have had to deal with choose someone else that cares about u as a customer , because they don’t give 2 about if u are in the dark or not even if I paid
Response: Thank you for taking the time to reach out to us about this issue, Davide We understand that this is an urgent matter, and we can understand how this experience may be frustrating for you. We did send out the reconnect order when the payment was made. AEP Texas is having an issue on their end where they did not receive the order. We will waive the reconnect fee so you will not be charged the $30. Keep in mind that you can call to speak with a live representative Monday through Friday, from 9:00 AM to 5:00 PM. We also have after-hours email assistance available during these time windows: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Please let us know if we can be of additional assistance at 1-888-963-9363 Published on February 26, 2025
This company just needs nicer customer service reps and more options to help customers.
Response: Thank you for taking the time to leave us your feedback on this matter, Erika. We understand that it is vital for customers to receive excellent customer service when they need the help, and I know that receiving unsatisfying assistance can be frustrating for your experience. We also know how important it is for our customers to receive more time to make payments on their accounts when they need it. Every call with a Payless Power representative is recorded, and a supervisor can review any call should a customer receive incorrect information or otherwise poor customer service. You simply have to contact us at 1-888-963-9363 and request for a call review. In regards to additional time, every customer can access the My Account Portal at paylesspower.com to see if there are any extension options available. The options we provide are the same day Account Protection and a Deferred Payment Plan. If you have any other questions or concerns, call us at 1-888-963-9363 Published on February 26, 2025
This company is a joke we started with 40 bucks then deposited another 20 and lasted a week and a half then I deposited another 50 on a Friday and by Saturday we were at a negative 1.38 help me understand this never again will I get this company it’s a damn joke and they rob u my kwl went from 34 a day to 145kw and nothing has changed in my home
Response: Payless Power appreciates you for taking the time to give us your feedback on this issue, Jesus. We see that you have concerns about you recent billing and charges, and we know that not understanding these things can cause frustration and stress. As you may know, Payless Power charges its customers based on the amount of electricity they use, and if shows that you consume more electricity, then your billing will be higher. We understand you may not do anything different, but the weather outside has gotten colder, especially in the past week. Colder weather forces your appliances to run harder than they normally would in normal weather, and this causes them to consume even more electricity. Your usage can always be reviewed by using the smartmetertexas.com website, which will break down your usage in 15-minute increments so you can carefully review when you use the most amount of electricity. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on February 25, 2025
Don’t like it, at all
Response: Thank you for leaving us your feedback on this matter. We understand you have concerns about the services you are receiving, and we would love to assist you at 1-888-963-9363 Published on February 25, 2025
They raised the prices when it get really good outside, I put $20 on my account which should give me 2 days, no I woke up today with 0 days remaining and I don’t have the money to put more on there so I’m going to get disconnected. Thanks a lot. This company is eating me alive.
Response: We appreciate you for taking the time to leave us your feedback on this matter. Payless Power understands how important it is for customers to understand their billing, and we know being disconnected can be stressful. While we understand you may have some concerns with your recent billing, we would like to clarify that our 6 and 12-month plans are at a fixed rate. That means that once you enroll into one of these plans, the price that we charge per kWh does not change. The only way that your rate may change is if your current plan expires, and you do not renew into a new plan. In that instance, customers are put into a variable rate plan. Payless Power charges customers based on the amount of electricity they end up using, with the amount used included in each daily billing notification. You can also access a breakdown of your billing on the My Account Portal at paylesspower.com If you have any further questions, please reach out to us at 1-888-963-9363 Published on February 25, 2025
F’n joke one minute its two dollars a day the next minute it’s $15 a day when nobody’s even here and it’s only a 500 square-foot apartment and it’s only me here. I don’t even have to have the heat or the AC on and all of a sudden I’m getting charged eight dollars a day give me a break. You guys need to give me a breakdown of what I actually paid to you and what is actually owed because you guys don’t fix anything and then 30° weather you’re gonna shut the electric off. It’s never consistent no matter what I do. Not only do you shut it off, but I can’t even reach out to and get a hold of anybody to get it turned back on so now I have to sit here and 30° weather with my electric off that’s awesome. You guys are awesome. Pretty sure there’s laws against that.
Response: Thank you for taking the time to leave your feedback on this matter, Tricia. We understand you have some concerns with your recent electricity billing as well as disconnections, and we know that this sort of situation can be overwhelming and frustrating for you. Payless Power charges you based on the amount of electricity your home consumes. This amount is included with the billing notification you receive each day. You can review your billing through the My Account Portal at paylesspower.com Here, you can see a breakdown of the charges you have received with your billing. Customers will have their services disconnected whenever their balances reaches below $0 and a payment is not made in due time. If you need additional time to make a payment, you can always see if you are eligible for a same-day Account Protection or a Deferred Payment Plan via the My Account Portal. If you have any other questions or concerns, you can contact us at 1-888-963-9363 Published on February 25, 2025
Wtf????? Why is my bill so high why do you keep taking so much on a daily basis you’re taking $12 and then you’re taking $15 and then you want to shut my power off when it is 32°. Are you freaking kidding me?
Response: Thank you for taking the time to leave us your feedback on this matter, Patricia. We understand that you have some concerns over recent charges you have received, and know that billing can be frustrating if you do not understand these charges. Payless Power will bill customers based on the amount of electricity they have used, and we include the usage amount in our daily billing notifications. Customers tend to consume more power during the colder weather, as the lower temperature forces appliances to work harder than they normally would. Your billing can always be accessed and reviewed via the My Account Portal at paylesspower.com Here, a breakdown of your charges is available to you. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 25, 2025
I don’t use too much power on my Apartments, the rate is to high
Response: Thank you for taking the time to leave us your feedback on this matter, Randy. We know that this matter is very important for you, and can understand why you may be concerned with your billing and charges. Payless Power charges its customers based on the amount of electricity their homes have consumed. You can see this amount with the billing you receive every morning. Your usage can be tracked through the My Account Portal at paylesspower.com or you can use the smartmetertexas.com website, which breaks your usage down into 15-minute intervals. This way, you can see when your home consumes the most amount of electricity. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 21, 2025
