Payless Power Reviews
Read reviews from Payless Power customers
This is a rip-off company, I rather switch to a company where I can pay 150 for a month rather than keep paying 75 every ******* week when I’m barely even home to use any electricity and on top of that it’s the summer and I can’t even use my fan or AC without them charging 3 or 4 dollars per kWh. When it’s supposed to be 17 cents per kWh. I Absolutely hate using this scamming company and I don’t recommend to NOBODY.
Response: Hi Carrie, Thank you for sharing your feedback. We understand how frustrating it can feel when your electricity costs seem high—especially when you're not home often and trying to stay cool during the summer. When temperatures rise, even minimal use of appliances like fans or air conditioners can lead to noticeable increases in energy usage. This is because cooling systems often work harder and run longer to maintain comfort, which can drive up your overall consumption. We also want to clarify that our rate per kilowatt-hour does not change. What can vary is the total amount billed, which is directly tied to how much electricity is used during the billing period. We’d really like the chance to review your account with you and help identify tools that better fit your lifestyle—whether that’s usage tracking, budget billing, or tips on how to get your usage down. If you're open to it, we’re here to help you find a solution that works better for your needs. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 25, 2025
Find another provider. Save yourself the headache and stress!!!! I have been trying to add money to my account for several days now. Since Thursday .. Today is Monday!!! The automated system has been down as well as the online site and the phone is constantly busy and just hangs up!! I have received a disconnection order because I am not able to pay as well as the fees due to their system error.. What a joke.. This is ridiculous. You all need to be reported!!!!
Response: Hi Jonte, Thank you for sharing your experience. I understand how frustrating it must be to face repeated issues when trying to make a payment—especially when time-sensitive matters like disconnection notices and fees are involved. It’s clear you’ve made several attempts to resolve this, and it’s not acceptable for you to be left without a working solution. We hear you, and we want to help. To get this resolved as quickly as possible, please call our Customer Care team at 1-888-963-9363 during standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. A representative will be ready to review your account, address the disconnection order, and work with you on any fees that may have resulted from system issues. We appreciate your persistence, Jonte, and we’re committed to helping you get this sorted. Published on July 22, 2025
Not helpful or considerate of others going through hardships, I’ve had my electricity cut off multiple times due to unforeseen circumstances but payless power didn’t care no money no power i’m considering another power source very disappointed in my experience with this service would not recommend to family or friends.
Response: Hi DeJarin, Thank you for sharing your experience. We understand how difficult it can be to face unexpected hardships, especially when it affects something as essential as electricity. It’s clear that this situation has caused a lot of frustration, and we hear your concerns. We recognize that reliability and compassion are especially important during challenging times. While our policies are designed to ensure consistent service for all customers, we also know that every situation is unique and deserves thoughtful attention. We’d like to explore any available options that might better support your needs moving forward. If you're open to it, please reach out to our Customer Care team directly at 1-888-963-9363 during standard business hours so we can take a closer look at your account and discuss possible solutions tailored to your circumstances. Your feedback is valuable, and we’re committed to improving how we serve our community. Published on July 22, 2025
They took down my email wrong so I can’t log in to pay and service is going to be disconnected over the weekend. What kind of electric company just isn’t available over the weekend to accept payments. The automated system is BROKEN! Unacceptable.
Response: Hi Martha, Thank you for taking the time to share your experience. I can see how frustrating it must be to face login issues when you're trying to make a payment—especially with the weekend approaching and limited access to support. It sounds like the email on file may have been entered incorrectly, which is preventing you from logging in. We understand how important it is to have reliable access to your account and payment options, especially when time is critical. To help resolve this quickly, we encourage you to reach out to us through our contact page at paylesspower.com/contact-us. We offer support through messaging options that are monitored after hours, so you don’t have to wait until Monday to get help. Published on July 22, 2025
Excellent service
Response: Hi Angelica, Thank you for taking the time to leave a review. I noticed your comment mentioned “Excellent service,” but the 1-star rating suggests there may have been something that didn’t meet your expectations. I can imagine how confusing or frustrating that experience might have been, especially if something went wrong after what initially felt like great service. Your feedback is important, and I want to make sure we fully understand what happened so we can make it right. If you're open to it, I’d love to learn more about your experience and what led to the rating. That way, we can address any concerns directly and ensure your next interaction is truly excellent from start to finish. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 22, 2025
I have been trying to cancel my service for almost 2 weeks and it is incredible that nobody answer, when you say CANCEL MY SERVICE immediately the phone call hanging up and the worst part, still doing charges of my service even we have a new electrical supplier since 3 weeks ago.
Response: Hi Fredy, Thank you for taking the time to share your experience. We hear your frustration and understand how upsetting it must be to feel unheard while trying to cancel your service—especially when you're still seeing charges after switching providers. It’s clear that the process hasn’t met your expectations, and that’s not the experience we aim to provide. Your feedback highlights a serious issue with our cancellation system, and we appreciate you bringing it to our attention. To help resolve this quickly, please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
Thiefs who placed a disconnect order on my account and then continue to charge me daily not only that, but I was not able to make my payment online and it was after hours they told me to reach out to an email where I can contact somebody after hours nobody ever got back to me the next day I owe even more money. Meanwhile, the disconnect was still active. Makes no sense.
Response: Hi Deja, Thank you for sharing your experience. We’ve carefully reviewed your concerns about the disconnect order, the continued charges, and the difficulty you faced trying to resolve the issue after hours. We understand how confusing and frustrating it can be when you're trying to take action and things don’t line up the way they should. Your feedback highlights important areas where we need to improve communication and support. To clarify, our billing system operates on a two-day arrears basis, which means charges may continue to post for a short period after a disconnect order is placed. We know this can be unexpected, especially when you're actively trying to resolve the situation. We’d like to take a closer look at your account to ensure everything is accurate and help resolve any outstanding issues. Please reach out to us directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM, with your account details so we can assist you further. Thank you again, Deja, for bringing this to our attention. Your voice matters, and we’re here to help. Published on July 17, 2025
I would give this company 0 stars. I don’t recommend them at all..they’ll shut your shit off for being .01 $. Over … They make up usage that you don’t actually use ..when I leave out for work everyday i shut my breakers off. And I shut off the main .. so tell me how am I using electricity…on top of that if u do get disconnected… ******* forget about the “well get ya back on within 2 hrs. They’ll do it whenever they feel like it.. again . DO NOT GET THIS COMPANY). you’ve been warned so do say u wasn’t
Response: Hi Louis, Thank you for sharing your experience. It’s clear that you’ve taken steps to manage your electricity use carefully, and I can understand how frustrating it must be to see charges that don’t align with your expectations—especially when you’re actively trying to conserve energy. We’ve seen that during periods of extreme heat, even minimal background usage or system-related draw can increase unexpectedly. This can sometimes happen even when breakers are off, due to things like smart meters, standby systems, or residual draw from certain appliances. That said, your concern about usage accuracy and disconnection timing is absolutely valid and deserves a closer look. We’d like to review your account in detail to better understand what happened and ensure everything is accurate. Please feel free to contact us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thanks again for bringing this to our attention, Louis. We’re here to help. Published on July 17, 2025
The most expensive energy provider. I switched from TXU to Payless power but it turned out to be worse. It hurts to pay $20 dollars almost every 3 days and having to pay close to or more than $300 a month plus every few they charge for not paying the $75 they request. After September no more Payless power.
Response: Hi Salvador, Thank you for sharing your experience. We understand how important it is to feel confident in your energy provider, especially when you're trying to manage costs and make a change for the better. We hear your concerns about the frequency and amount of your payments. During the summer months, especially in Texas, energy usage can rise significantly due to increased air conditioning use, which can lead to higher bills—even on prepaid plans. That said, we know it’s frustrating when the numbers don’t match your expectations. Your feedback is important, and we’d like to take a closer look at your account to see if there are ways we can help—whether that’s reviewing your usage patterns or offering tips to reduce your energy consumption during peak heat. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 17, 2025
Expensive and too quick to cut off service.
Response: Hi Elorm, Thank you for taking the time to share your experience. We understand your concerns about the cost and the timing of the service interruption, and we appreciate you bringing this to our attention. We recognize that service usage can naturally increase during certain weather conditions—especially during extreme heat or cold—which can sometimes lead to higher charges than expected. We know how important it is to feel in control of your service and your spending. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours to discuss any questions or concerns you may have. Published on July 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
