New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I moved 2months ago and precious accounts remain active despite closing them. I have the previous address as default account in the portal taking my money for the previous accounts. I have tried closing them multiple times myself online and with representatives. They show still active with balances despite only having one residence for two months. I tried transferring the pimento and they said to have placed it to a negative balance. Light is already so expensive and the lack of organization in this company to close accounts requested by the customer is a major fail.
Response: Thank you for your review, Neidy. We understand how frustrating it can be to move, request account closures, and continue seeing activity and balances on previous accounts. We appreciate you sharing these concerns and the details of your experience. Your feedback highlights the importance of accurate account management and clear resolution when service transfer and account closure requests are made. We'd like the opportunity to review your account and better understand what occurred. Please contact our Customer Care Team at 1-888-963-9363 during business hours so we can investigate further and assist you. Published on October 06, 2026
Informed the Payless Rep Nasha and Marie I have called 4 or 5 times and they continued to repeat the same things instead of assisting me further. Payless says switch hold removed Ambit says it’s still there. I work customer service and if the caller says they have called more than 3 times and having issues completing the task at hand obviously there is additional assistance required. Nasha disconnected after I checked in with her explaining I have the rep give me 1 second. I wanted the Payless rep on the line because the Ambit rep couldn’t help me without a Payless rep due to switch hold. So when the Ambit rep states the switch hold was still on and I went back to Nasha she was gone. I then had to call back. Unacceptable. Marie was okay she didn’t really want to help me further. Repeated the same thing.
Response: Thank you for sharing your experience, Timetra. We understand how frustrating it can be to make multiple calls regarding the same issue and still not have a clear resolution. We appreciate you taking the time to explain the challenges you encountered with the switch hold process and the communication between providers. Your feedback highlights the importance of thorough follow-up and clear assistance when a customer has already made several attempts to resolve an issue. We would like the opportunity to review your experience further and address your concerns. Please reach out to our Customer Care Team at 1-888-963-9363 during business hours so we can take a closer look and assist with your account. Published on October 06, 2026
i wish it would be cheaper
Response: Thank you for your review, Tayla. We understand that keeping energy costs manageable is important, and we appreciate you sharing your feedback. Your input helps us better understand our customers' needs. If you'd like to review your account or discuss available options, our Customer Care Team would be happy to assist. Published on October 06, 2026
No to expensive
Response: Thank you for your review, Anterria. We understand your concern about costs and appreciate you sharing your feedback. Affordability is important, and we'd welcome the opportunity to discuss your account and available options with you. Please reach out to our Customer Care Team at 1-888-963-9363 during business hours for assistance. Published on October 06, 2026
This company sucks ass !! The rates are ridiculous I called three times waited on hold 20 plus mins each time just for the representative to hang up on me once the call was connected .
Response: Thank you, ShuTerra, for your review. We understand your concerns about electricity rates and the difficulty you experienced when trying to reach our Customer Care team. We also recognize how frustrating it can be to wait on hold and then not get the assistance you were seeking. We'd appreciate the opportunity to look into your experience and address your concerns directly. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can review your account, discuss your rate concerns, and learn more about your interactions with our team. Thank you for sharing your feedback. It helps us identify opportunities to improve both our service and customer experience. Published on September 29, 2026
Worst energy company In all of Houston. These idiots and low life’s will cut off your power even though you’ve made a payment. Everyday it’s something new. No body ever knows what’s going on. Just a company full of idiots working out a call center
Response: Hi Chris, Thank you for taking the time to share your feedback. We understand your frustration regarding the concerns you raised about payments, service interruptions, and the difficulty of getting clear answers when you needed assistance. Reliable service and accurate account information are important, and we appreciate you bringing these issues to our attention. Feedback like yours helps us identify opportunities to improve both our communication and the overall customer experience. We would like the opportunity to review your concerns in greater detail and ensure your account has been properly addressed. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into the situation and provide further assistance. Thank you again, Chris, for sharing your experience. We value your feedback and would welcome the chance to assist you further. Published on September 24, 2026
Today I write this review because I’m upset with my situation with payless power, my portal balance didn’t update and the representative I spoke with couldn’t help me. Now I’m sitting in a hot apartment with a toddler until my power comes back on EVEN though I PAID!!!! This is so ridiculous I’m a paying customer I paid $53.23 and I got my power disconnect for nothing. My balance should be $0 with a positive amount.. I’m very upset and find it even more ridiculous that I can’t get through on the phone to payless power cause there are 200+callers my rating is a big fat ZERO. I’ve been with this company for 3years ever since there new update a few months back it has been bad
Response: Hi Vena, thank you for sharing your feedback. We understand your concerns regarding your account balance, payment posting, service interruption, and the difficulty you experienced reaching our customer service team. We recognize how important it is for payments to be reflected accurately and for service to remain uninterrupted, especially when there are urgent household needs involved. We'd like the opportunity to review your account and payment details further. Please contact us at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can assist you and address your concerns. Thank you for choosing Payless Power. Published on September 23, 2026
the electricity is very expensive – it’s $20.00 every 2 days. I would like to switch to another prepay electric company
Response: Hi Anavel, thank you for sharing your feedback. We understand your concerns regarding energy costs and appreciate you taking the time to let us know about your experience. Our goal is to provide customers with tools to monitor usage and manage their accounts effectively. We'd welcome the opportunity to review your account and discuss your concerns further. Please contact us at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can assist you. Thank you for choosing Payless Power. Published on September 23, 2026
Switching only because my daily charge is 13 something which is rough $400 . I have never paid $400 monthly for a light bill . Only lasted two months and decided to switch since the bill was getting higher.
Response: Hello Regina, We’re sorry to hear that your experience with Payless Power did not meet your expectations. We completely understand how frustrating and concerning it can be to see charges that are significantly higher than anticipated, especially when compared to what you’ve paid in the past. Please know that account charges are based on the number of kilowatts per hours (kWh) used, along with any additional applicable fees or adjustments. These may include payment processing fees for payments made under $75, reconnection fees when applicable, and account adjustments resulting from true-ups received. We understand how important it is to have clarity regarding your electricity costs, and we regret that your experience ultimately led you to choose another provider. We appreciate your feedback and the opportunity to address your concerns. Thank you, Payless Power Customer Care Published on September 18, 2026
I ended up canceling my service because the rates were ridiculous. I’ve never paid anywhere close to this much for electricity. My bill was over $300 for not even a full month, and I don’t even use that much electricity. Compared to what I’ve paid in the past, the rate was nearly four times higher. I definitely recommend checking the rates and all the charges carefully before signing up. I switched companies because I couldn’t justify paying that much every month.
Response: Thank you for sharing your feedback, Eduardo. We understand your concerns regarding the cost of your electricity service and can appreciate how frustrating it can be to see charges that feel significantly higher than what you've experienced in the past. We also recognize that receiving a bill of more than $300 for a partial month would understandably lead you to closely evaluate your options. We appreciate you taking the time to share your experience and your perspective on reviewing rates and charges before enrolling. Customer feedback like yours is important because it helps us better understand the concerns our customers face when managing their energy costs. We would welcome the opportunity to review your account and discuss the charges you experienced in greater detail. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our representatives can review your account history, answer questions about your billing, and provide additional information regarding your service. Thank you for your feedback, Eduardo. We appreciate the opportunity to learn from your experience and assist you further. Published on September 17, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
