Payless Power Reviews
Read reviews from Payless Power customers
I AM OUTRAGED THAT SOME SORT OF SECURITY HOOD HAS BEEN PLACED ON MY ACCOUNT WITH ZERO EXPLANATION GIVEN TO ME AND ABSOLUTELY NO ONE AVAILABLE FROM FRIDAY NIGHT TO MONDAY MORNING!?! I AM SUFFERING IN THE HEAT DESPERATELY TRYING TO PAY MY BILL TO RESTORE SERVICE AND IT SIMPLY WILL NOT ALLOW ME TO DO SO NOR GIVE ME THE ABILITY TO GET ANY HELP OR INFORMATION!!! EVEN THE EMAIL SERVICE IS RESTRICTED TO DAYTIME HOURS AND NO EMERGENCY LINE AVAILABLE. UNBELIEVABLE. UNACCEPTABLE. SOMEONE PLEASE HELP ME!
Response: Thank you for taking the time to reach about this important matter, Mark. We understand how vital it is for our customers to make payments to their account balances, as well as to be able to receive assistance for any account issues when they need it. Customers may experience payment issues when inputting incorrect card information. Please make sure that the card number, expiration, CVV, and billing address associated with the card are inputted correctly. If there are five or more declined payment attempts made within a 24-hour time period, our system will put a payment lock on your account for a full 24-hours. You can either use the MoneyGram service to make a payment by using our receive code 14715, or waiting until the lock lifts to try again. While our live representatives are only available Monday through Friday from 9AM to 5PM, we do offer after-hour email support during these time frames: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions, please contact us at 1-888-963-9363 Published on April 15, 2025
Worst service ever. No customer service after 5 is ridiculous for working customers.
Response: Thank you for taking the time to reach out to us about this issue, Faron. We understand how vital it is for our customers to get assistance with their services when they need it most, and how frustrating it can be when a live representative is not available over the phone. Please keep in mind that we have 24/7 automated assistance for making payments, setting payment arrangements and so on available through the My Account Portal at paylesspower.com or through our automated phone system. We provide after hours email support, which is available until 9PM Monday through Friday. It is also available from 9AM through 5PM on Saturday, and from 11AM to 8PM on Sunday. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on April 10, 2025
I WOULD GIVE IT A 0 RATING BUT THERE’SNO OPTION FOR THAT!! THEY OVER CHARGE AND DONT REPLY TO YOUR CONCERN. I WILL NOT RECOMMEND TO ANYONE!!! WORSE LIGHT COMPANY IVE EVER CAME ACROSS
Response: Thank you for taking the time to reach out to us about this concern, Lucinda. We understand that you have concerns in regards to your billing and services overall, which we know are vital to you experience as a customer. Payless Power charges you based on the amount of electricity you consume, and we will list the amount you used with the daily billing notification we send every morning. You can also always review your billing via the My Account Portal at paylesspower.com for a breakdown of charges applied. If you have any other questions or concerns, feel free to contact us at 1-888-963-9363 Published on April 07, 2025
What is going on ? I didn’t even have the lights on sat or sun and a bill occurred today. This is such a faulty company.
Response: Hello Johnathan, and thank you for contacting us about this issue. We know that not having electricity services can be stressful experience. To assist with this matter, a supervisor will be reaching out to you. Published on March 24, 2025
What is going on ? I didn’t even have the lights on sat or sun and a bill occurred today. This is such a faulty company.
Response: Hello Johnathan, and thank you for contacting us about this issue. We know that not having electricity services can be stressful experience. To assist with this matter, a supervisor will be reaching out to you. Published on March 24, 2025
DONT DO IT.. as a senior citizen on a fixed income my average light bill on a weekly basis is $120. That means I play close to $500 a month for service with this company. I do not suggest anyone to get involved with this company unless you approved of being ripped off… senior citizen, should have rights and should not be treated like this. I do not advise anybody to ever do business with this fraudulent company.
Response: Thank you for taking the time to give us feedback on this issue, Kenneth. We understand you may have some concerns with your electricity billing and the overall charges you have received, and Payless Power knows that understanding your billing is vital to you. Please keep in mind that Payless Power charges customers based on the amount of electricity you consume, and your home seems to be consuming a high amount of electricity every day. We always recommend that customers review their billing via the My Account Portal at paylesspower.com You can also utilize the smartmetertexas.com website, which will break your consumption down into 15-minute intervals so you can see when you consume the most amount of electricity. Since your home appears to be small and older, we would recommend you or any potential landlord to hire an electrician. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on March 24, 2025
Worst company ever!!! They will put a switch hold on you but their supposed to be PRE-PAID. then they will charge you $99 just for wanting to switch to another company!!!! SCAM!!!!!!!! SCAM!!!!! SCAM!!!!!! IM SPENDING $20/DAY and they won’t even let me change companies unless I give them another $99 on top of what I’m already paying DAILY!!!!!!!
Response: Thank you for taking the time to give us your feedback on this important matter, Amy. Payless Power can see you are experiencing issues with account Switch Holds and the Early Termination Fee. We understand that addressing these concerns is important for you and your services. Customers will have a Switch Hold placed on their meter if they agree to enter into a Deferred Payment Plan with Payless Power. This Switch Hold is advised to the customer when the Deferred Payment Plan is initially set up. You can remove the Switch Hold by calling us at 1-888-963-9363 and paying off your remaining Deferred Payment Plan balance with a live representative. Our 6 and 12-month plans have an Early Termination Fee of $99 should your services end before that term is up. This information can be reviewed via the My Account Portal at paylesspower.com on the Electricity Facts Label document. Finally, Payless Power charges customers based on the amount of electricity you consume, and the amount you are billed for is included with the daily billing notification texts that we send each morning. Your billing can also be reviewed on the My Account Portal at paylesspower.com If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 17, 2025
so many complaints don’t even know where to start
Response: We appreciate your feedback on this matter, Quwenetriese. We see that you may have some concerns with the services you are receiving, and we know its important to get assistance with this matter. You can contact us at 1-888-963-9363 for assistance. Published on March 11, 2025
so many complaints don’t even know where to start
Response: We appreciate your feedback on this matter, Quwenetriese. We see that you may have some concerns with the services you are receiving, and we know its important to get assistance with this matter. You can contact us at 1-888-963-9363 for assistance. Published on March 11, 2025
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
