Charging way too much
Response: Thank you for taking the time to reach out to us about this issue, Sylvan. We understand that you have concerns over your recent charges and billing, and know that this may be frustrating if you don’t understand these charges you may be receiving. Payless Power charges customers based on their electricity usage and consumption. With each daily billing you receive, you will also be advised of the kWh consumed that day. You can always review your billing through the My Account Portal at paylesspower.com Here, a breakdown will show you what charges you received on your billing. If you have any further questions or concerns, you can reach out to us at 1-888-963-9363 Published on February 18, 2025
Charging way too much
Response: Thank you for taking the time to reach out to us about this issue, Sylvan. We understand that you have concerns over your recent charges and billing, and know that this may be frustrating if you don't understand these charges you may be receiving. Payless Power charges customers based on their electricity usage and consumption. With each daily billing you receive, you will also be advised of the kWh consumed that day. You can always review your billing through the My Account Portal at paylesspower.com Here, a breakdown will show you what charges you received on your billing. If you have any further questions or concerns, you can reach out to us at 1-888-963-9363 Published on February 18, 2025
I THINK ITS SAD THAT YOU DONT GIVE YOUR CUSTOMERS TIME TO GO AND MAKE A PAYMENT ON THEIR SERVICE AND YOU TURN THEM OFF, KEEPING IN MIND THE ACCOUNT IS NEGATIVE EIHTER WAY SO WHY TURN OFF THE SERVICES THE DAY OF AND NOT GIVE YOUR CUSTOMERS THAT WORK AND HAVE JOBS A CHANCE TO MAKE A PAYMENT ON THEIR ACCOUNTS….
Response: Payless Power appreciates you for taking the time to leave us your feedback on this matter, Shungetta. We understand that you have concerns about the options you may have available when attempting to avoid a disconnection, and know that having your services disconnected may be frustrating and stressful for you. Payless Power customers are responsible for making timely payments to keep their account balances above $0, or else services will be disconnected for non-payment. We will notify customers of their low or negative balance when they receive their billing in the morning. From there, customers must make a payment to bring their balance positive $20 should they be negative, or request for payment assistance, if those options had not been utilized already while the balance was negative. You can request for Account Protections until 8pm or a Deferred Payment Plan via the My Account Portal at paylesspower.com If you have any questions or concerns, reach out to us at 1-888-963-9363 Published on February 17, 2025
Expensive! 140 weekly is crazy
Response: Thank you for taking the time to leave us your feedback on this matter Yesenia. We understand that you may have some concerns with your recent charges and billing, and can understand this may be confusing or frustrating if you don't understand why you are receiving these charges. Payless Power bills you based on the amount of electricity that your home has consumed. With your daily billing notification, we include the amount of kWh consumed on that given date. You can also review a breakdown of your billing on the My Account Portal at paylesspower.com where you can see what charges were applied to your billing. If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on February 17, 2025
I feel that my rate is significantly higher than what my contract states. I don’t understand why I pay so much for the small amount of wattage that I use.
Response: Thank you for taking the time to leave your feedback on this matter, Marilyn. We understand you have concerns with your current plan and billing, and know it can be frustrating if you do not understand the charges you are receiving. Customers can always review their current plan on the Electricity Facts Label via the My Account Portal at paylesspower.com This document will show you the details of your current plan, including price per kWh used, as well as the daily charge and any Early Termination Fees. Our 6 and 12-month plans are fixed rate, meaning your charge per kWh from Payless Power does not change. Keep in mind that for you can also see a breakdown of your billing via the My Account Portal, which lists any charges you received for your daily billing. If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on February 17, 2025
TRASH COMPANY.CHARGES ARE TOO HIGH
Response: Thank you for taking the time to leave your feedback on this matter, Joshua. We understand you may have some concerns about your recent charges and billing, and know this can be a frustrating topic. Payless Power bills it's customers based on the amount of electricity they use. If your home consumes more electricity, the higher charges you may see on your billing. This is especially true during the summer and winter months, where customers historically use more power than they typically do. Your billing and charges can be broken down at the My Account Portal at paylesspower.com If you have any further questions, please call us at 1-888-963-9363 Published on February 14, 2025
Don’t like the fact next day is gone went from using $7 a day to 13 for some reason and cannot talk to a customer service representative when you call
Response: We appreciate you for taking the time to leave us your feedback, Sonja. Payless Power understands you have some concerns with your recent billing, as well as the importance of attempting to contact us when you need it. Customers are billed based on the amount of electricity they consume, and if more is used they may see a larger charge. Customers will typically consumer more electricity during the summer and winter times with the usage of air and heating units for their respective seasons. You can always review your billing via the My Account Portal at paylesspower.com as it will break down what charges you receive on each of your bills. In regards to reaching a live representative, you can contact us at 1-888-963-9363 We have Customer Care Representatives available Monday through Friday from 9:00 AM to 5:00 PM We offer after hours email support at [email protected] with these hours: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on February 14, 2025
Please fix your online login ASAP. It either says page not found or fraud prevention.
Response: Hello Charles, and thank you for reaching out to us for this issue. Payless Power understands how important it is for customers like you to access their accounts via the My Account Portal, and we know it can be concerns you may have when you are not able to access your account. To assist you with this issue, we will have a supervisor reach out to you. Published on February 12, 2025
You guys take to much money. I won’t be with this company much longer and customer service sucks
Response: Thank you for taking the time to leave your feedback on this matter, Jovanie. We understand that you have concerns with your current billing and charges, and know it can be frustrating if you don’t understand why you would receive these charges. Payless Power bills customers based on the amount of electricity they used, and if more electricity is used the higher the billing will be. A breakdown of your billing and the charges applied to it can always be reviewed via the My Account Portal at paylesspower.com If you need any further assistance on this, or any other matter, feel free to contact us at 1-888-963-9363 Published on February 10, 2025
You guys take to much money. I won’t be with this company much longer and customer service sucks
Response: Thank you for taking the time to leave your feedback on this matter, Jovanie. We understand that you have concerns with your current billing and charges, and know it can be frustrating if you don't understand why you would receive these charges. Payless Power bills customers based on the amount of electricity they used, and if more electricity is used the higher the billing will be. A breakdown of your billing and the charges applied to it can always be reviewed via the My Account Portal at paylesspower.com If you need any further assistance on this, or any other matter, feel free to contact us at 1-888-963-9363 Published on February 10, 2025
