Payless Power Reviews
Read reviews from Payless Power customers
It’s crazy how I spend close to 200$s A WEAK!!!!!!!!!!!! I don’t understand how a 2 bedroom apartment with NO KIDS produce so much electricity. On top of that my daughter and I BOTH WORK and go to the gym THEN GO HOME. Watch NO TV. We take a shower stay on our phones for less than an hour. We leave our phones charging all night. The air conditioner is on auto and we don’t even turn on ceiling fans!!!!!!! MIND BLOWEN FOR D A FACT!!!!
Response: Thank you for sharing your feedback. We understand that seeing a spike in usage can be frustrating, especially when it feels unexpected. It makes sense to be concerned when your energy habits haven’t changed much, yet your usage appears to have increased. During periods of extreme heat, like we've been experiencing recently, air conditioning systems often work harder and longer to maintain indoor comfort—even if your thermostat settings stay the same. This naturally leads to higher energy consumption. We recognize how important it is to feel in control of your usage and costs. If you'd like, we can walk you through some tools and tips to monitor your usage more closely, identify patterns, and explore ways to stay efficient even during peak heat. Published on June 16, 2025
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We hear your concerns about the cost and understand how frustrating it can feel when charges seem higher than expected. It’s completely valid to feel disappointed when something doesn’t meet your expectations—especially when it impacts your budget. Many customers are surprised by seasonal spikes, and it’s worth noting that extreme weather—especially in Texas—can significantly increase system usage, which in turn affects your bill. We’d love the opportunity to take a closer look at your account and help identify what may have caused the high charges. There might be ways we can optimize your system’s performance or recommend usage tips to help manage costs more effectively moving forward. Published on June 16, 2025
My bill has tripled in the few months
Response: Thank you for sharing your feedback. We’ve heard your concern about your bill tripling over the past few months, and we understand how unexpected changes like this can be concerning. It’s important to us that you feel confident in the charges you’re seeing. Billing changes can sometimes result from shifts in usage, plan adjustments, or when a customer moves into a new residence—but we want to make sure everything is clear and accurate for you. To get to the bottom of this and find the best possible solution, we’d love the opportunity to review your account with you directly. Please give us a call at 1-888-963-9363, and one of our team members will be ready to assist you. Published on June 16, 2025
If i could give 0 stars i would but, even negative stars. Theae guys are garbage and charge whatever the heck they want…only consistency these guys have is their inconsistency and tendency to rip us the consumer off!!! Terrible company!!!
Response: Thank you for taking the time to share your feedback. We hear your frustration and understand how upsetting it must feel to experience what you’ve described. It’s clear that your expectations weren’t met, and that’s something we take seriously. Consistency and transparency are values we strive for, so your comments about pricing and service are especially concerning to us. We’d like to learn more about your experience so we can address the specific issues you encountered and work toward a resolution. If you're open to it, please reach out to us directly with more details—your input can help us improve and ensure others don’t face similar concerns. Published on June 16, 2025
Have disconnected my service with no notice and I have auto pay.
Response: Hi Kent, Thank you for bringing this to our attention. We’ve carefully reviewed your message and understand how unexpected and frustrating it must be to experience a service disconnection—especially while enrolled in autopay. We hear your concern and recognize how important it is to have reliable service and clear communication. Your feedback is valuable and helps us identify where improvements may be needed. We’re currently looking into the details of your account to understand what occurred and ensure this is addressed appropriately. A supervisor will be reaching out to you directly to discuss your experience and work with you on the next steps. Published on June 16, 2025
I left my dwelling on 5.31.25 and have yet to get a hold of someone that can help. I’ve disconnected twice online and still keep getting charged.
Response: Thank you for bringing this to our attention Ms. Briceno. A supervisor will be reaching out to you today to learn more about this issue. Please let us know if you have any other questions or concerns by calling us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 10, 2025
Smooth so far so why not go for it if you really low on funds
Response: Taije, thank you for taking the time to review Payless Power. We are glad to hear that the process has been going smoothly. Please let us know if we can assist you with anything by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 10, 2025
I do not recommend bc if your late on a payment they will shut off your power and you want have electricity until the back in office so if it goes out on a Friday your screwed. And plus I made my payment Friday here it is mid afternoon Saturday no power and they have already taken 10$ and I have no electricity
Response: Sebastian, thank you for your review. Payless Power recommends to keep a positive balance in your account to avoid any service interruptions. If your service is disconnected and a payment is made the service will be restored within two hours regardless of the time the payment came in. Please keep in mind that Payless Power charges two days in arrears. If you have any other questions or concerns you can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday – Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on June 10, 2025
Don’t kno yet
Response: Harvey, we appreciate your input. Please contact us at 1-888-963-9363 during standard business hours if you have any questions or concerns. Thank you for choosing Payless Power. Published on June 04, 2025
Are my lights gonna be off in the morning? I’ve paid my bill. I’ve sent a copy of my receipt I went to Kayla‘s. They didn’t refund my money. I don’t need my lights to be off. I have children. No one is telling us anything. I was told to call when y’all are open, but by then my lights will be off. Can someone please call me first thing in the morning?
Response: Thank you for your review Ms. Erin. After carefully reviewing your account, I was able to verify that your services were not disconnected and your payment has successfully posted to your account. If you're needing additional assistance, please reach out to our customer care department at 1-888-963-9363. We thank you for being a Payless Power customer. Published on May 30, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
