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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Every other day I’m paying $20-$40 now all of a sudden in a 24 hour period I’m to believe I used $130 worth of electricity. So much. For no surprises.
Response: Hi Suzann, Thank you for sharing your feedback. We understand how concerning it can be to see a sudden increase in electricity usage, especially when your typical payments have been much lower. A jump from your normal daily usage to a $130 charge within a 24-hour period would understandably raise questions about what caused the change. Electricity usage can sometimes increase significantly due to factors such as extreme temperatures, HVAC systems running longer than usual, or other high-energy appliances consuming more power than expected. Our team would like the opportunity to review your account details and usage history to help identify what may have contributed to the increase and provide greater clarity on the charges. Suzann, we appreciate you bringing this to our attention. We encourage you to contact our Customer Care team, and we will also make an effort to reach out to you directly so we can discuss your concerns and assist with a detailed account review. Published on July 08, 2026
All good. I enjoy the daily balance updates and payment is an easy process
Response: Hi Suzann, Thank you for the 5-star review! We're delighted to hear that you're enjoying the daily balance updates and finding the payment process easy and convenient. Providing simple account management tools and helpful account information is important to us, and it's great to know these features are making a positive difference in your experience. We appreciate you choosing Payless Power and look forward to continuing to serve your energy needs! – The Payless Power Team Published on July 08, 2026
Awesome awesome been a customer for over 3 years
Response: Hi Markus, Thank you for your review and for being a loyal Payless Power customer for over 3 years! We truly appreciate your continued support and are glad to hear you've had an awesome experience with us. We look forward to serving your energy needs for many more years to come. – Payless Power Published on July 08, 2026
I have always referred your services to all my friends because it’s quick, user friendly, and affordable! Also, during COVID in 2019 , I had lost my job and significantly stressed my financial obligations. Paylesspower worked with me on a payment schedule so my power didn’t get cut off. I’ll never forget that!
Response: Hi Crystal, Thank you so much for your wonderful 5-star review! ⭐ We're truly touched by your kind words and your continued trust in Payless Power. It means a lot to hear that you've recommended our service to your friends because it's quick, user-friendly, and affordable. We also appreciate you sharing your experience during such a challenging time. Losing a job can place tremendous stress on financial responsibilities, and having reliable electricity service is one less thing a family should have to worry about. We're glad our team was able to work with you on a payment arrangement that helped keep your power on when you needed it most. Moments like these remind us why supporting our customers is so important. Thank you for your loyalty and for never forgetting that experience. Customers like you are the reason we strive to provide flexible, dependable service every day. If you ever need assistance, please call us at (866) 963-9353. For support after hours, you can submit a message through our Contact Us page at https://paylesspower.com/contact-us/, and a member of our team will follow up as soon as possible. Thank you for being a valued member of the Payless Power family! 💙 Published on July 08, 2026
I have always referred your services to all my friends because it’s quick, user friendly, and affordable! Also, during COVID in 2019 , I had lost my job and significantly stressed my financial obligations. Paylesspower worked with me on a payment schedule so my power didn’t get cut off. I’ll never forget that!
Response: Hi Crystal, Thank you for your 5-star rating and for sharing such a meaningful experience. We're honored to hear that you've recommended our service to your friends because of its speed, ease of use, and affordability. It's especially rewarding to know that during a challenging time, our team was able to work with you on a payment arrangement that helped keep your service active when you needed it most. Your loyalty and trust mean a great deal to us, and stories like yours remind us why we're committed to providing flexible options and dependable service for our customers. We truly appreciate your support and look forward to continuing to serve you for years to come! Published on July 07, 2026
Great service I’ve had it before but moved spots and not I’m using the service again I would recommend it to anyone!
Response: Hi Tamira, Thank you for your 5-star rating and for sharing your experience. We're delighted to hear that you chose our service again after moving and that it continues to meet your needs. We understand how important it is to have a provider you can count on, and it's wonderful to know you've had a positive experience both before and after your move. We truly appreciate your recommendation and your continued trust in us. We'll keep working hard to provide the great service you've come to expect, and we look forward to serving you for years to come! Published on July 07, 2026
Awesome awesome been a customer for over 3 years
Response: Hi Markus, Thank you for your 5-star rating and for sharing your feedback. We're thrilled to hear that your experience has been awesome and that you've been a customer for over three years. We understand how important it is to have a service you can rely on long-term, and it's rewarding to know we've earned your trust over the years. Your loyalty and support mean a great deal to us. We'll continue working hard to provide the dependable service you've come to expect. Thank you for being a valued customer, and we look forward to serving you for many more years to come! Published on July 07, 2026
thamks for setvice
Response: Hi Neal, Thank you for your 1-star rating and for taking the time to leave a review. We appreciate your feedback and are glad you shared your thoughts with us. Every customer experience matters, and your input helps us understand where we can continue improving. Our team remains committed to providing dependable service and a better experience for our customers. Thank you again for your review, and we hope to have the opportunity to serve you again in the future Published on July 07, 2026
Pretty convenient
Response: Hi Tosan, Thank you for your 5-star rating and for sharing your feedback. We're glad to hear that you find our service convenient. We understand how important it is to have a simple and easy experience, and it's great to know we're meeting your expectations. We truly appreciate your support and will continue working hard to provide reliable service and added convenience for our customers. We look forward to serving you again in the future! Published on July 07, 2026
Everything is straight forward. I can’t complain about anything.
Response: Hi James, Thank you for your 5-star rating and for sharing your feedback. We're glad to hear that everything has been straightforward and that you've had such a positive experience. We understand how important simplicity and clarity are, and it's great to know our service has delivered that for you. We truly appreciate your support and will continue working hard to provide the reliable and hassle-free experience you expect. We look forward to serving you again in the future! Published on July 07, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.