New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Thank you for your review Isabel. It’s clear how frustrating it is to be without power in 90-degree heat after making daily attempts to pay online and by phone, especially when your account didn’t show a negative balance. We understand how concerning that experience is, and your feedback about the new payment system is important. Our team would like to look into your account and payment attempts right away to determine what happened and help restore your service as quickly as possible. Please contact us directly at (866) 963-9353 or reach us anytime, including after hours, through our contact page: https://paylesspower.com/contact-us/. We’re here to help get this resolved for you. Published on June 03, 2026
Very fast & I’m willing to recommend other people to get service
Response: Thank you for your 5‑star review Nigel! We hear that you found the setup process very fast and that you’re willing to recommend our service to others, and we truly value you sharing that experience. It’s great to know that speed and simplicity are making a difference for you, and your recommendation reflects the trust we aim to build with every customer. If you or anyone you refer ever needs assistance or has questions, our team is ready to help at (866) 963‑9353. For support outside of regular business hours, you can always reach us online at https://paylesspower.com/contact-us/. We appreciate you choosing Payless Power and spreading the word! Published on June 03, 2026
Recomendado para todos aquellos los seres queridos
Response: Hi Marisol, We see that you’re recommending Payless Power to your loved ones and highlighting your positive experience—especially with a 5‑star rating. That means a lot to our team. It’s great to know you feel confident enough in our service to share it with the people who matter most to you. That kind of trust is exactly what we strive to earn every day. If you or anyone you refer ever has questions or needs assistance, our team is here to help. You can reach us anytime by calling (866) 963‑9353. For support outside of regular hours, please visit: 👉 https://paylesspower.com/contact-us/ We truly appreciate your recommendation and look forward to continuing to serve you! Published on June 03, 2026
Do not kno yet about service, I will giv a review once I receive my service an evaluation of the type of service I endure
Response: Hi Harvey, Thank you for sharing your early impression and for planning to update your review once your service is active. We recognize starting new service comes with expectations, and we appreciate you giving us that opportunity. Our goal is to provide a smooth, reliable experience from the start. If you have any questions as you begin or while evaluating your service, we’re here to help. You can reach us anytime, including after hours, at: 👉 https://paylesspower.com/contact-us/ We look forward to hearing more about your experience! Published on June 03, 2026
Convenient & affordable!
Response: Thank you for your 5-star review Lashaiya! We hear that you find our service convenient and comfortable, and that’s exactly the kind of experience we aim to provide. Having an easy and stress-free way to manage your electricity can make a real difference day to day. We understand how important simplicity and peace of mind are when it comes to your power service, and it’s great to know we’re delivering that for you. Your feedback is truly appreciated and encourages our team to keep up the great work. If you ever need assistance or have questions, we’re here to help anytime. You can reach us—even after hours—by visiting: https://paylesspower.com/contact-us/ Thank you for choosing Payless Power! ⭐ Published on June 03, 2026
Excelente service
Response: Hi Lesly, Thank you for your 5-star review! We hear that you’ve had an excellent experience with our service, and it’s great to know we’re meeting your expectations. Having dependable, straightforward service is important, and we’re glad that’s been your experience with Payless Power. We appreciate you taking the time to share your feedback—it means a lot to our team and reinforces the work we do every day to serve our customers well. If you ever need assistance or have any questions, you can reach us anytime—including after hours—by visiting: https://paylesspower.com/contact-us/ Thank you for choosing Payless Power! ⭐ Published on June 03, 2026
great service, 3 year customer.
Response: Hi Karina, Thank you for your 5-star review and for being a valued customer for the past 3 years! We hear how much you appreciate the great service, and that kind of long-term trust means a lot to us. Having a dependable energy provider over time is important, and it’s great to know we’ve been able to meet your expectations. We understand how valuable consistency and reliability are, and your continued support is a strong reflection of the experience we aim to provide every day. If you ever need assistance or have questions, we’re always here to help. You can reach us anytime—including after hours—by visiting: https://paylesspower.com/contact-us/ Thank you again for being part of the Payless Power community—we truly appreciate you! ⭐ Published on June 03, 2026
new system is working
Response: Hi Nita, Thank you for your 5-star feedback! We hear you—it's great to know the new system is working well for you. Having things run smoothly and reliably is important, and we’re glad the updated system is meeting your expectations. We understand how much a seamless experience matters when managing your service, and your feedback lets us know we’re on the right track. We appreciate you taking the time to share your experience and for being part of the Payless Power community. If you ever need assistance or have questions, you can reach us anytime—including after hours—by visiting: https://paylesspower.com/contact-us/ Thanks again for your support! ⭐ Published on June 03, 2026
i love it payless power is great
Response: Thank you for your 5-star review Miranda! We hear that you’re loving your experience with Payless Power, and it’s great to know our service is making a positive impact for you. Having a simple, reliable option for your electricity can make all the difference, and we’re glad that’s been your experience. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. If you ever need assistance or have questions, you can reach us anytime—including after hours—by visiting: https://paylesspower.com/contact-us/ Thanks again for being part of the Payless Power community! ⭐ Published on June 03, 2026
I think Payless Power hands down has an award winning system.I LOVE LOVE LOVE EVERYTHING about it. From all the different options available so you can keep your power on & keep your dignity. The 2 things I like best about Payless Power is #1 their automated system never makes me feel stupid or make me mad ,where all the rest do and #2 is their AWESOME Customer Service. I have to give a shout out to Monique & the agent that sits next to her. They are Friendly, knowledgeable fast and take the time to make sure all your questions are answered. How during the system change over they stay past quitting time to make sure all customers waiting on the phone get answered. If I could I would buy them all lunch or give them a raise.
Response: Hi Andrea, Thank you for such an amazing review and for sharing your experience with us! We’re so glad to hear how much you appreciate the flexibility of our service and the way our system helps make managing your account simple and stress-free. It’s great to know those features are making a positive difference for you. We also truly value your kind words about our Customer Care team. Monique and her teammate will be thrilled to hear your shoutout! We’re proud to have a team that is friendly, knowledgeable, and dedicated to taking the time to fully support our customers—even during busy transitions. Your recognition means a lot. If you ever need assistance or have questions, please don’t hesitate to reach out. You can contact us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ We appreciate you being part of the Payless Power community and thank you again for your 5-star support! ⭐ Published on June 03, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
