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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great Service! Quickly accessible..
Response: Hi Timothy, Thank you for the 5-star review! We’re glad you found our service quick and easy to access—that’s what we aim for. We appreciate you choosing Payless Power and are here whenever you need us. For help after hours, please visit: https://paylesspower.com/contact-us/ Published on June 03, 2026
The penalty for not paying 75.00 is predatory and immoral.
Response: Hi Jason, Thank you for taking the time to share your feedback—we appreciate you being candid about your experience. We hear your concern about the $75 non-payment penalty and how it comes across to you. Billing and fees are an important part of the service, and we understand how they can feel significant, especially when managing a prepaid account. Our goal is to be transparent about all fees and provide tools that help customers stay on track—such as balance alerts, account notifications, and easy ways to monitor usage—so there are no surprises. If you’d like, our team would be happy to review your account with you and go over ways to avoid penalties moving forward. We’re here to help you make the most of your service. You can also find ways to reach us anytime, including after normal business hours, by visiting: https://paylesspower.com/contact-us/ We appreciate your feedback and the opportunity to improve your experience with us. Published on June 03, 2026
This company is a blessing for me right now
Response: Hi Cherish, Thank you for sharing your experience and for the 5-star review—we truly appreciate it! We hear how much our service is helping you right now, and it means a lot to know that Payless Power is making a positive difference for you during this time. Your feedback is important to us, and we’re glad to be able to provide a solution that meets your needs. We’re committed to continuing to deliver reliable, flexible service you can count on. If you ever need assistance or have questions, our team is here to help. For support after normal business hours, you can find ways to reach us anytime by visiting: https://paylesspower.com/contact-us/ Thank you again for choosing Payless Power—we’re grateful to have you as part of our community! Published on June 03, 2026
Very easy to navigate the online app to use and find what you need or looking for.
Response: Hi Domingo, Thank you for sharing your experience and your 5-star review—we really value your feedback! We hear that you found the online app easy to navigate and helpful when looking for what you need. That kind of convenience is exactly what we aim to provide. It’s great to know the app is working well for you, and we appreciate you highlighting that. Your input helps reinforce the importance of keeping our tools simple, clear, and user-friendly for all customers. If you ever need assistance or have questions, our team is always ready to support you. For help after normal business hours, you can find ways to reach us anytime by visiting: https://paylesspower.com/contact-us/ Thanks again for choosing Payless Power—we’re glad to have you with us! Published on June 03, 2026
Would recommend
Response: Hi Jessica, Thank you for taking the time to share your 5-star review and recommendation—we truly appreciate you choosing Payless Power! It’s great to hear that your experience has been a positive one. Feedback like yours lets us know we’re on the right track in delivering convenient, prepaid electric service without deposits. If you ever need assistance or have questions in the future, our team is here to help. For support outside of normal business hours, you can find ways to reach us anytime by visiting: https://paylesspower.com/contact-us/ Thanks again for recommending us—we’re glad to have you as part of the Payless Power community! Published on June 03, 2026
Haven’t had any issues with my payments
Response: Thank you for your 5-star review Amy! We appreciate you taking the time to share your experience. We’re pleased to hear that your payments have been smooth and that you haven’t run into any issues—providing a simple, reliable experience is exactly what we aim for. If you ever need assistance or have questions, our team is here to help. You can reach us anytime, including after hours, through our contact page at https://paylesspower.com/contact-us/ or by calling (866) 963-9353. Thanks again for choosing Payless Power! Published on June 03, 2026
Process is ez thank you.
Response: Thank you for your review Jonathan! We’re glad to hear the process was easy and straightforward for you—that’s exactly what we aim for. We understand how important a quick and simple experience is when setting up service, and it’s great to know that stood out to you. We also appreciate you taking the time to share your feedback and your 4-star rating—it helps us continue improving. If there’s anything we can do to enhance your experience even further, our team is always here to help. You can reach us anytime at (866) 963-9353, and for support after hours, please visit: 👉 https://paylesspower.com/contact-us/ Thanks again for choosing Payless Power! Published on June 03, 2026
It’s like I have to load money everyday the lights is going to fast
Response: Hi Nigel, Thank you for sharing your experience. It sounds like you’re needing to add money very frequently, and that can feel overwhelming when you’re trying to keep your electricity running smoothly. We recognize how important it is for your balance to last as expected, and your feedback highlights concerns about how quickly usage is adding up. With prepaid electricity, daily costs can fluctuate due to factors like temperature changes, appliance usage, or home efficiency—but we understand that doesn’t make it any easier when it feels like it’s going too fast. We’d like to work with you to review your account and pinpoint what’s driving the higher daily usage. Our team can look at your recent consumption, identify patterns or spikes, and offer practical tips to help you better manage your balance and extend your usage. Please connect with us so we can assist you further: 👉 https://paylesspower.com/contact-us/ If you need help after hours, that same page provides ways to reach support, or you can call us at (866) 963-9353. We appreciate you bringing this to our attention and look forward to helping you find a solution that works better for you. Published on June 03, 2026
Best service company I’ve ever had. Grateful for finding this company
Response: Hi Debra, Thank you so much for sharing your experience and for the 5-star rating. Hearing that we’re the best service company you’ve worked with means a lot to our entire team. We’re glad you found us and that we could deliver the kind of service that stands out. We’re committed to keeping that same level of care and reliability for you on every visit. If there’s ever anything more we can do, we’re here for you. Grateful to have you as part of our community! Published on June 02, 2026
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Hi Isabel, Thank you for reaching out and sharing what happened. I understand that your power was disconnected even after you made daily attempts to pay both online and by phone, and your account did not appear to have a negative balance. Being without power in 90-degree heat while waiting for restoration is a serious concern. Access to reliable electricity is essential, especially in extreme temperatures, and having payment difficulties affect your service can be incredibly stressful. We’d like to review your account details to determine what may have happened—such as payment processing delays or system posting issues—and work quickly to restore your service if it hasn’t already been addressed. Our team is ready to look into this and provide a resolution. Please contact us directly at (866) 963-9353 so we can assist you as soon as possible. For additional contact options, including after-hours support, you can also visit: 👉 https://paylesspower.com/contact-us/ We appreciate the opportunity to make this right and improve your experience moving forward. Sincerely, Payless Power Customer Care Team Published on May 28, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
