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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Thank u my first time having bulls an yall sending me reminders really helps
Response: Hi Dorothy, Thank you for the 5-star review! We're so glad to hear that the reminders have been helpful, especially as this is your first time managing utility bills. We understand that keeping track of payments can be challenging, and we're happy that our notifications make the process a little easier and more convenient for you. We truly appreciate you taking the time to share your experience. Thank you for choosing us, Dorothy. We look forward to continuing to serve your energy needs. Published on September 09, 2026
Exelent service
Response: Hi Cesar, Thank you for the 5-star review! We're delighted to hear that you received excellent service. Providing a positive, reliable experience for our customers is our top priority, so it's great to know we met your expectations. We truly appreciate you taking the time to share your feedback. Thank you for choosing us, Cesar. We look forward to continuing to serve your energy needs in the future. Published on September 09, 2026
Sometimes customer service be rude and u got some that’s not rude but overall Payless is a good prepaid service
Response: Thank you for sharing your feedback, Vantrice. We're glad to hear that you consider Payless a good prepaid service overall and that your experience has been positive in many respects. We also appreciate you bringing up your concerns about customer service interactions. We understand how important it is to receive courteous and respectful assistance every time you reach out. Your comments help us recognize where we are doing well and where we can continue to improve. Our goal is to provide consistently helpful service across every customer interaction, and feedback like yours is valuable in helping us achieve that. Thank you for taking the time to leave a review and for being a valued customer, Vantrice. We appreciate your support and look forward to continuing to serve you. Published on September 10, 2026
I appreciate that I am allotted time to make a payment and I appreciate the cost of eletricity. It is convenient and it keeps me aware of what I am spending and how I can cut down on overuse.
Response: Thank you for the wonderful 5-star review, Tanesia! We're glad to hear that the flexibility to make payments works well for you and that the cost of electricity and account features help you stay informed about your energy usage. It's great to know that having visibility into your spending makes it easier to manage your budget and identify opportunities to reduce overuse when needed. Feedback like yours lets us know we're providing tools and options that support our customers' needs. We appreciate you taking the time to share your experience, Tanesia, and thank you for being a valued customer! Published on September 10, 2026
Thanks you, so much!
Response: Thank you so much for the 5-star review, Nakita! We're delighted to hear that you had a positive experience. Your kind words and appreciation mean a great deal to our team, and we're grateful that you took the time to share your feedback. We look forward to continuing to serve you and providing the great experience you deserve. Thanks again for your support! Published on September 10, 2026
The money applied on my account should last longer. It seems like I’m loading money everyday.
Response: Thank you for sharing your feedback, Tyesha. We appreciate you taking the time to let us know about your experience. We understand how important it is for the funds on your account to last as expected, and we recognize your concern about needing to add money frequently. Our goal is to provide clear information and support so you can get the most value from your account. Tyesha, we’d like the opportunity to review your specific situation and help answer any questions you may have about your usage and charges. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, and a representative will be happy to assist you. Thank you again for your feedback, and we look forward to helping you further. Published on September 10, 2026
Great great great
Response: Thank you for the fantastic review, Christopher! We’re thrilled to hear you had such a great experience. Your enthusiastic feedback means a lot to our team, and it's wonderful to know we delivered service that earned a five-star rating. We appreciate you taking the time to share your thoughts and support. We look forward to serving you again soon! Published on September 10, 2026
excellent system
Response: Hi Edgar, Thank you for the 5-star review! We're glad to hear that you think our system is excellent. Providing a simple, reliable, and easy-to-use experience for our customers is our goal, so it's great to know we've met your expectations. We appreciate you taking the time to share your feedback. Thank you for choosing us, Edgar. We look forward to continuing to serve your energy needs in the future. Published on September 09, 2026
I love prepaid power ..it’s cheap and affordable…
Response: Hi Francisco, Thank you for the 5-star review! We're delighted to hear that you love prepaid power and find it both affordable and budget-friendly. Providing a simple, flexible service that helps customers manage their electricity costs is one of our top priorities, so it's great to know it's working well for you. We appreciate you taking the time to share your experience. Thank you for choosing us, Francisco. We look forward to continuing to serve your energy needs. Published on September 09, 2026
Excellent Service
Response: Hi Derrrick, Thank you for the 5-star review! We're delighted to hear that you received excellent service. Providing a positive and reliable experience for our customers is our top priority, and it's wonderful to know we met your expectations. We truly appreciate you taking the time to share your feedback. Thank you for choosing us, Derrrick. We look forward to continuing to serve your energy needs in the future. Published on September 09, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
