Payless Power Reviews

Aidee L. in Sansom Park
Published on July 10, 2026

Response: Hi Aidee, Thank you for your 5-star review! We're glad to hear that your sign-up experience was fast and easy. Making it simple for customers to get started is one of our top priorities, and we appreciate you sharing your experience. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. – Payless Power Published on July 10, 2026

Asia D. in Fort Worth
Published on July 08, 2026

Response: Hi Asia, Thank you for sharing your experience. We understand how alarming it can be to go from having a positive balance one evening to seeing a negative balance and an unexpected amount due the next day. Given that you've generally had a positive experience with our service, it's understandable that this sudden change would raise concerns. Account balances can change quickly when there is a significant increase in electricity usage, and we want to make sure you have a clear understanding of what occurred on your account. Our team would like the opportunity to review the account details and usage history to determine what may have contributed to the change and address any questions you may have. Asia, we appreciate you bringing this to our attention. Please contact our Customer Care team at your convenience, and we will also attempt to reach out to you directly to review your account and provide additional information. – The Payless Power Team Published on July 08, 2026

Christina K. in Houston
Published on July 08, 2026

Response: Hi Suzann, Thank you for sharing your feedback. We understand how concerning it can be to see a sudden increase in electricity usage, especially when your typical payments have been much lower. A jump from your normal daily usage to a $130 charge within a 24-hour period would understandably raise questions about what caused the change. Electricity usage can sometimes increase significantly due to factors such as extreme temperatures, HVAC systems running longer than usual, or other high-energy appliances consuming more power than expected. Our team would like the opportunity to review your account details and usage history to help identify what may have contributed to the increase and provide greater clarity on the charges. Suzann, we appreciate you bringing this to our attention. We encourage you to contact our Customer Care team, and we will also make an effort to reach out to you directly so we can discuss your concerns and assist with a detailed account review. Published on July 08, 2026

Suzann D. in Irving
Published on July 08, 2026

Response: Hi Suzann, Thank you for the 5-star review! We're delighted to hear that you're enjoying the daily balance updates and finding the payment process easy and convenient. Providing simple account management tools and helpful account information is important to us, and it's great to know these features are making a positive difference in your experience. We appreciate you choosing Payless Power and look forward to continuing to serve your energy needs! – The Payless Power Team Published on July 08, 2026

Markus R. in Corpus Christi
Published on July 08, 2026

Response: Hi Markus, Thank you for your review and for being a loyal Payless Power customer for over 3 years! We truly appreciate your continued support and are glad to hear you've had an awesome experience with us. We look forward to serving your energy needs for many more years to come. – Payless Power Published on July 08, 2026

Crystal J. in Odessa
Published on July 08, 2026

Response: Hi Crystal, Thank you so much for your wonderful 5-star review! ⭐ We're truly touched by your kind words and your continued trust in Payless Power. It means a lot to hear that you've recommended our service to your friends because it's quick, user-friendly, and affordable. We also appreciate you sharing your experience during such a challenging time. Losing a job can place tremendous stress on financial responsibilities, and having reliable electricity service is one less thing a family should have to worry about. We're glad our team was able to work with you on a payment arrangement that helped keep your power on when you needed it most. Moments like these remind us why supporting our customers is so important. Thank you for your loyalty and for never forgetting that experience. Customers like you are the reason we strive to provide flexible, dependable service every day. If you ever need assistance, please call us at (866) 963-9353. For support after hours, you can submit a message through our Contact Us page at https://paylesspower.com/contact-us/, and a member of our team will follow up as soon as possible. Thank you for being a valued member of the Payless Power family! 💙 Published on July 08, 2026

Crystal J. in Odessa
Published on July 07, 2026

Response: Hi Crystal, Thank you for your 5-star rating and for sharing such a meaningful experience. We're honored to hear that you've recommended our service to your friends because of its speed, ease of use, and affordability. It's especially rewarding to know that during a challenging time, our team was able to work with you on a payment arrangement that helped keep your service active when you needed it most. Your loyalty and trust mean a great deal to us, and stories like yours remind us why we're committed to providing flexible options and dependable service for our customers. We truly appreciate your support and look forward to continuing to serve you for years to come! Published on July 07, 2026

Tamira S. in Baytown
Published on July 07, 2026

Response: Hi Tamira, Thank you for your 5-star rating and for sharing your experience. We're delighted to hear that you chose our service again after moving and that it continues to meet your needs. We understand how important it is to have a provider you can count on, and it's wonderful to know you've had a positive experience both before and after your move. We truly appreciate your recommendation and your continued trust in us. We'll keep working hard to provide the great service you've come to expect, and we look forward to serving you for years to come! Published on July 07, 2026

Markus R. in Corpus Christi
Published on July 07, 2026

Response: Hi Markus, Thank you for your 5-star rating and for sharing your feedback. We're thrilled to hear that your experience has been awesome and that you've been a customer for over three years. We understand how important it is to have a service you can rely on long-term, and it's rewarding to know we've earned your trust over the years. Your loyalty and support mean a great deal to us. We'll continue working hard to provide the dependable service you've come to expect. Thank you for being a valued customer, and we look forward to serving you for many more years to come! Published on July 07, 2026